My wife and I went into the local Verizon store in Woodinville, WA in January 2016 because we needed 2 new phones. We have been good customers for many years. We were moving from unlimited data plans to the 'new' limited data plans as well as getting the new phones.
Talking to Daniel about our options he brought up this great promotion on the JetPack. With each new phone purchased we could also purchase a JetPack for $30 and the usual $40 activation charge and monthly access charge would be waived for the duration of the contract. We apy for the hardware up front and the 2 JetPacks would share our families 18GB of data.
After a couple months I checked the bill and we had been charged the $40 activation fees, $80 total, as well as $10 each a month access charge. When I went to the store and explained the situation again with Daniel, he and his manager both say there was no such promotion and that we were out of luck because it had been 3 months.
Stuck paying $20 a month for the next two years for something that I don't really need. Live and learn. Next time I will make sure that everything that they say is recorded and on paper before leaving the store if I have to deal with them again.
Product or Service Mentioned: Verizon Wireless Free Verizon Jetpack Deal.
Reason of review: Poor customer service.
Monetary Loss: $480.
Preferred solution: Let the company propose a solution.
I liked: Coverage area.
I didn't like: Slimy verizon solution specialist.