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Verizon Wireless in Chicago, Illinois - Verizon Telesales sold me a bad product!

1.0
Details
I worked with a telesales person for verizon his name is Justin Byrn and number is 916-297-3521. I purchased the pre-paid jetpack with 2 months 2 Gig plan. I received the jetpack before christmas holidays and when powered it on it would say no service available every 4-6 hours and I would have to reboot the jetpack. I called Justin immediately and he got a specialist on the line, told me I can exchange the jetpack from a Verizon store. When I went to the Verizon store they had no jetpacks in stock at any store in the area. I tried calling back and Justin did not anwser my calls or return my voicemails. The jet pack after the third day doesnt work at all anymore. It is now after new years holiday I tried calling verizon and they cannot send me a jet pack replacement for some bizarre reason, they actually hung up on me. Worst service and support I have ever seen in my lifetime. I am at a point were I am going to dispute the credit card charges now. the 2 Gig i bought cannot be used without a jetpack and since it doesnt work I am screwed. Never going to buy Verizon again!
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Review
#763527 Review #763527 is a subjective opinion of poster.
Service
Verizon Wireless Replacement
Cons
  • Customers services
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund

Verizon Wireless Account Review

I was trying to add line to my account but they said i have to speak with you
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Review
#727092 Review #727092 is a subjective opinion of poster.
Product
Verizon Wireless Account

Iphone 6 Plus Review

3.3
Details
Asurion sent me replacement phone that I could not use! Sent me an AT&T phone when it was supposed to be a Verizon phone! Have to wait again for a phone to arrive! Had many terrible experiences with this co and never once did they ever issue any kind of refund!! That's very bad customer service!
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Review
#723193 Review #723193 is a subjective opinion of poster.
Reason of review
Order processing issue

Verizon Wireless Billing Department Review from Chicago, Illinois

2.2
Details
I had a data/phone bill from a 1 week Canada trip $283. I should have changed plan ahead but thought wifi would be more available. I tried to use it as sparingly as possible. Verizon rates are multiples higher than others. I tried to appeal to "maybe" cut that bill in half. They offered 15% but strangely pulled that off the table when I asked for a supervisor. Talk about a dumb public relations policy....and yes that's policy Shimika the supervisor told me. It was my data bill and I will pay it as exorbitant as it is. I will pay the bill and leave to another carrier. I have control of corporate accounts I will move also. Verizon has an algorithm that says my business isn't worth keeping for the reduction of that bill. If you want to be true to yourself you will make sure it costs Verizon more than yourself. Verizon is always counting on the customer "not" to take action. I Respect their business acumen. This complaint is less about Verizon and more about our own action. You must make it more costly for them than yourself. It's true with any utility Co that have different prices for various customers. I told Shimika to think about it and call me back in couple of days. She was true to the policy and didn't call back.....and took the 15% with her. Remember......leave Verizon and take all the business you can with!! It's the only way to fight them.
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Review
#722824 Review #722824 is a subjective opinion of poster.

Lg G3 Data Plan Review

3.6
Details
I've been to Verizon Wireless with many complaints about my phones data. My fiancee who has the LG G Vista and I have the LG G3. He has no data issues and can play on his phone no problem, but i can't do nothing to my phone. I have been using my tablet more because my phone doesn't ever have data and signal.
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Review
#653794 Review #653794 is a subjective opinion of poster.
Reason of review
Bad quality

Billing Department Review

Do not use Verizon as your service provider. We set up a payment to take out on a certain date and they took it out of checking acct.early then did not to refund. Seems to be like embezzling.
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Review
#640256 Review #640256 is a subjective opinion of poster.
Reason of review
Problems with payment

Verizon Wireless in Chicago, Illinois - My contract was extended without approval.

Update by user Aug 17, 2014

Please if you experience any of the below issues comment, it is easy. We can do something about it,

Original review posted by user Aug 17, 2014

Verizon extended my contact without approval. I in February of 2014, had a rate change to a lower price plan (given to me due to another unauthorized plan change) I was told with rate changes there are NO extended contracts ever. I always check plan status, as in Feb 2014, I was overcharged and there were plan changes noted I did not make. After two calls these past few weeks, I checked and the contract date and was told this contract was over October 2014. Today, August 17, 2014, I inquired, the contract was now extended to February 2015. No early upgrade. I was told "sorry, you were given wrong information, but your plan was extended". I have requested paperwork and or the recorded phone call to prove this.. Not happening. At least not yet. I was disconnected, put on hold for over an hour during the two phone calls. total time on phone two hours. I feel this is Verizon's tactics that would have someone have no choice to resort to their Edge plan, whereby you pay full price for a phone, in twenty payments. No more early upgrades since this plan initiated. They are pushing this plan HARD. You never get a call to rate a customer service agent when things go bad. Only after they ask if they provided exceptional customer service and you say yes.
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3 comments
Anonymous
#1113670

The same thing happened to me. I complained about service in several locations that I visit frequently.

They checked and said that those locations did provide inadequate service and they offered to compensate me $12 per month for one year for my inconvenience. My 2 year contract would have expired the following month. No one said there's a "gotcha" .... That if I accepted their compensation that my contract would be extended.

I found out five months later quite by accident.

Called Verizon, spoke with a supervisor who said their customer service reps make mistakes, but Verizon always follows up with a letter to let you know your contract has changed and I should have read it. She also said that my contract expiration date has been on my bill for five months and that I should look at my bill.

I rarely read any of the junk that Verizon sends, so IF they sent the notification as they claim, I probably would have pitched it. As for the bill, I have autopay enabled so unless the bill appears to be out of line, there's no reason for me to sign into their site and review my bill.

So Verizon is billing me $60 to recoup the money they offered for their sorry service and I will be finding another carrier ASAP. This is a very arrogant and customer unfriendly company, and in essence they said, "don't believe anything our customer service reps tell you." So a warning to customers, this is not a company that you can trust.

Anonymous
#1037692

I am going through this right now with Verizon. I called in March 2015 and asked if I could do anything about the cost of my monthly bill - which amounted to $150/mo for two lines with the second-lowest data plan.

She said she could offer me a discount on one of the lines saying that it was "a great deal we have on right now." She did not tell me it would affect my contract end date by extending it from that date for another YEAR! I called when my contract was supposed to be up and was told "It's fine, you're out of contract, you won't be charged an early termination fee." I didn't trust it so I went into the Verizon store and they also said I would not be charged an early termination fee. I called again to port my number and was told for a third time I was out of contract. Well here I am a month later with a $195 bill for early termination.

I called to complain, was on the phone for 2 hours and they basically said that they are not liable for any mis-information that their customer service reps give. They also will not review the calls.

They are offering me nothing. If I don't pay they will send the bill to a creditor and it will affect my credit score.

mookybear20
#857781

If anyone had experienced unauthorized changes to Verizon wires account, Please post. Maybe together we can do something about it

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Review
#522791 Review #522791 is a subjective opinion of poster.
Loss
$300

Verizon Wireless in Chicago, Illinois - Verizonwireless Phone Return Issues

MY DAUGHTER SHIPPED A PHONE BACK AS A RETURN ON OCT. 15 AND THEY SAY THEY NEVER GOT IT. NOW WANTING TO CHARGE ME 500; WHAT IS BAD, IT WENT THROUGH THE POST OFFICE DROP BOX SO WE DON'T HAVE A STICKER. IF THEY CAN CHARGE ME, THEY SHOULD NOT BE ALLOWED TO USE A SERVICE THAT DOESN'T GIVE NEEDED PAPERWORK ETC. THIS IS BAD I already had a bad exp. with the USPS with a money order once and they told me packages and mail get so dam. they don't no who it goes to, and it is just lost.
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Review
#364131 Review #364131 is a subjective opinion of poster.

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Products and Services Reviews

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