Verizon Wireless Reviews in Chicago, Illinois
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Verizon Wireless in Chicago, Illinois - My contract was extended without approval.
Update by user Aug 17, 2014
Please if you experience any of the below issues comment, it is easy. We can do something about it,
Original review posted by user Aug 17, 2014Verizon extended my contact without approval. I in February of 2014, had a rate change to a lower price plan (given to me due to another unauthorized plan change) I was told with rate changes there are NO extended contracts ever. I always check plan status, as in Feb 2014, I was overcharged and there were plan changes noted I did not make. After two calls these past few weeks, I checked and the contract date and was told this contract was over October 2014. Today, August 17, 2014, I inquired, the contract was now extended to February 2015. No early upgrade. I was told "sorry, you were given wrong information, but your plan was extended". I have requested paperwork and or the recorded phone call to prove this.. Not happening. At least not yet. I was disconnected, put on hold for over an hour during the two phone calls. total time on phone two hours. I feel this is Verizon's tactics that would have someone have no choice to resort to their Edge plan, whereby you pay full price for a phone, in twenty payments. No more early upgrades since this plan initiated. They are pushing this plan HARD. You never get a call to rate a customer service agent when things go bad. Only after they ask if they provided exceptional customer service and you say yes.
Verizon Wireless in Chicago, Illinois - Verizonwireless Phone Return Issues
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