New Reviewer
1 comment
2.6

i arranged for a trade in of watch and phone but was not sent proper packaging. when i called to try to rectify situation, the associate gave me misinformation - he was useless.

his name was something like "camraj." he told me i need an IME # for the watch i am trading in, but apple informed me that they did not use IME #'s on that model watch. i now have been on hold for an hour with no access to a live person and even on chat i was told they do not understand me or my problem. i am a professional psychologist - my time is more valuable and i have now wasted an hour of it.

i have been a verizon customer since the beginning of the company and have been told i am a "valued" customer - i feel neither valued nor appreciated. i am completely disgusted and do not know to whom i can turn.

User's recommendation: think twice before signing onto verizon - after 30+ years i think i am ready for a change.

Preferred solution: Let the company propose a solution.

Location: Marblehead, Massachusetts

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#2126476

Your watch must be a gps model and not a cellular model. Check with Verizon. They probably only accept the cellular models.

Verizon Wireless Reviews

  1. 813 reviews
  2. 355 reviews
  3. 197 reviews
  4. 98 reviews
  5. 32 reviews
Verizon Wireless reviews