After many troubling months, I left T-Mobile for Verizon in early January, 2021. I travel (and live) outside the United States.
Not having a phone that works outside of the United States is an absolute nightmare. After buying a Mexican phone and paying for a second line tied to my American phone number I switched to Verizon. I had a SIM card sent down to Mexico which took 10 days! Anyway, your agents have been good but they neglected to tell me the SIM card had to be activated from Verizon's end.
I just assumed that once the SIM card was put in, I would be good to go.
That obviously was not the case.
None of your agents mentioned anything about setting up voicemail as well.
It was very upsetting that I was without ANY phone service for 2 1/2 weeks. Your agents need to be experienced enough to share this critical information...especially with new international customers!
User's recommendation: Don't leave your customers in the dark! Don't be cheap and spend some money on hiring more customer service agents....If a customer spends over 5 minutes on call, you need to hire more agents. Always remember great customer service always pays for itself in the long term. Tell management not to be a CHEAP ***.
Location: Hermosillo, Sonora
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