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1.3

I have been over-billed on cell phone (760) 501-**** for the past five months for service and goods that I did not buy, did not receives , or that I returned. I have been assured five times, both by phone and in person, that errors and improper charges had been removed from my bill, and each time those assurances have been patently FALSE!

Last month I went in person to the Verizon store in La Quinta, CA. where I had originated your service. I stood with the manager while we reviewed my bill and while he called the Verizon billing office ,in front of me and, arranged to have the $307 in excessive charges removed from my account. What remained were the current charges for phone rental, service and data totaling $114.37, which I paid on the spot.

I left the store with the manager's assurance that I was current on my bill and had a past due balance of ZERO ! Now, a month later, I have received a new bill of $434.86, and my service has been interrupted without the courtesy of warning of advance notice.

I will go to small claims court if service is not resumed today and the billing corrected in writing.You may call me at (442)256-****. SunNyo Rotola.

Reason of review: Problems with payment.

Monetary Loss: $310.

Preferred solution: Price reduction.

Verizon Wireless Pros: Concept of home phone, Coverage area.

Verizon Wireless Cons: Your non- customer service, We do not honor agreements, Steal and lied, Poor customer service, Treated me like shxxx.

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Arnelle Aoc

Verizon Wireless seems to be in competition with Frontier Communications for the title of "Worst Phone Company on the planet", and I think that Verizon is the hands-down winner of that title!

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