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I purchased a wireless charger on Sept 24, 2021, it did not work, of course I wanted to return it. After waiting over an hour to return the product, Eric called me a Lair, stating I did not purchase the item from Verizon.

After trying to get Eric to accept the return, he stated he would not take it back. I had to go get my statement from my charge card company to prove to him that I indeed purchased the product from them and on what date it was purchased. This took approximately another 30 minutes out of my day to try and get a credit. He finally agreed to let me return the product, however he would not credit my credit card.

Instead he insisted that he could only issue credit on my bosses Verizon account, even though I clearly showed him I purchased the item on my personal credit card. So now I am out of the $54.29, for something that did not

work. Maybe it will be issued to my bosses business account, however I am not holding my breath. If the Manager Eric, does not know how to do a simple return and credit the account in which the

item was paid for then, maybe they should get a manager that has

a bit more intelligence.

At this point I will do everything I can to try

and convince my boss to change all his business and personal accounts to another provider. Eric was rude, nasty, and above

all called me a liar.

For a customer service person he is the worst I have ever had to deal with. His arrogance is also very hard to take.

He also raised his voice to me, and would not listen to what I was

trying to explain to him.

I am in the customer service/sales industry on a much larger scale,

and if anyone ever treated one of our distributors or customer as Eric did me he would be fired.

Preferred solution: Apology.

Location: Phoenix, Arizona

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