New Reviewer
0 comments

I waited through the phone tree, and them wanting me to chat with someone instead of talk to someone. And then when I was finally into a place where I could hold for a representative about five minutes into waiting for a representative Verizon hung up.

So 20 minutes into jumping through their telephone tree I was hung up on to spend another 20 minutes jumping through their telephone tree to fix my daughters phone. I have many family members who dont have the ability to text/chat so what happens with them do they ever get through through to anyone? What happened to customer service?

Im a young person I wanna talk to someone. give me the option please and stop forcing me to chat with someone who goes oh well you need to talk to someone but I cant transfer you to someone you can talk toyou have to go through the phone tree again, that I cant get to someone who I can talk to through verizon Your customer service used to be awesome now your customer service sucks

User's recommendation: Do not get Verizon if you haven’t already.

Preferred solution: Let the company propose a solution.

Verizon Wireless Pros: Service coverage.

Verizon Wireless Cons: Everything else.

Location: San Diego, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Verizon Wireless Reviews

  1. 1066 reviews
  2. 470 reviews
  3. 243 reviews
  4. 131 reviews
  5. 78 reviews
Verizon Wireless reviews