New Reviewer

I waited through the phone tree, and them wanting me to chat with someone instead of talk to someone. And then when I was finally into a place where I could hold for a representative about five minutes into waiting for a representative Verizon hung up.

So 20 minutes into jumping through their telephone tree I was hung up on to spend another 20 minutes jumping through their telephone tree to fix my daughters phone. I have many family members who dont have the ability to text/chat so what happens with them do they ever get through through to anyone? What happened to customer service?

Im a young person I wanna talk to someone. give me the option please and stop forcing me to chat with someone who goes oh well you need to talk to someone but I cant transfer you to someone you can talk toyou have to go through the phone tree again, that I cant get to someone who I can talk to through verizon Your customer service used to be awesome now your customer service sucks

User's recommendation: Do not get Verizon if you haven’t already.

Preferred solution: Let the company propose a solution.

Verizon Wireless Pros: Service coverage.

Verizon Wireless Cons: Everything else.

Location: San Diego, California

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