The Sales Manager, Brett, and his staff at the Verizon Store on Marron Road in Carlsbad, CA are rude and condescending. He treats Verizon customers like they are non-entities, and it's a horrible place to try and get any help from these people.
Their only concern is making a commission. If you want help, call Verizon's customer Service at 800-922-0204, and they took care of my phone issues immediately.
Also, please note that Verizon stores are a franchise business through he Wireless Zone so don't bother trying to complain to Verizon's corporate office.