My sons phone is not working I have contacted Verizon multiple times regarding this, then my sons phone bent and the screen popped. I called tech support again and was told my local store would be taking care of these issues and send his phone out.
I get there and literally 4 people in my face yelling at me stating we broke his phone, his phone didn’t melt because it don’t smell “Burnt”!!!!! I was very upset seeing as Verizon tech said his phone would be sent out but Samantha and Edwin and Jonathan refuses and continued to be did respectful and talk *** about me in front of my kid and customers. Was blamed for the phone bending and malfunctioning! I have submitted a complaint with the Better Business Bural as well!
Why would I go to great lengths to figure out what’s going on with this phone I’d we supposedly broke it??!?!
Want an apology but I know that won’t happen! The manager can’t even take my phone call they know my name and wrote down my number!!!!
Product or Service Mentioned: Verizon Wireless Technical Support.
Reason of review: Poor customer service.