Verizon Wireless - Did not remove Global Service when I requested
In mid July 2012,I called Verizon Wireless to add Global Service to my phone as I was traveling to Europe.When I returned to the US in mid August I contacted Verizon Wireless to remove the service since I no longer needed it.
When I took a closer look at my November bill I noticed that the $29.55 monthly charge for the Global Service was still there. Now it's not the money issue, just $90.00, but when I complained about it today, 12/6/12, I was told that they couldn't do anything about it because there was no note about my request to remove the service. I asked for, and got to speak to a manager after a 15 minute wait. The manager told me he could credit the November payment but that would use up any other credit request I might have for the remainder of the contract, 2 years.
I advised him that, because of that stipulation, i intend to cancel my Verizon system altogether when the contract expires. He replied "go ahead".
I think Verizon Wireless should be aware they have a low class of management if this clown is representative of that group.I am annoyed to say the least.
Monetary Loss: $90.