My second phone was stolen I called customer service the said the "suspend it" A bout 2 months later I called to asked what can I do to lower this exurbanite bill "uh, we could lower you to one gig instead of 5" Never was it disclosed that I could pay off the lease plan on the stolen phone and cease paying the $50.00 per line charge. I am very disappointed when it seems corporate policy is to cheat the customer. I paid $700.00 for nothing Do yourself a big favor a deal with a scrupulous and honest corporation Not one whose policy is to lie to and cheat the little guy I was promised twice credits first for $200 the when never materialized $50 that never happened either
Product or Service Mentioned: Verizon Wireless Phone Plan.
Reason of review: Not as described.
Monetary Loss: $700.
Preferred solution: Full refund.
I didn't like: Feeling i was cheated, Broken promises.