Verizon Wireless - Deceitful Sales and Customer Service

2 of 716 Verizon Wireless reviews

My second phone was stolen I called customer service the said the "suspend it" A bout 2 months later I called to asked what can I do to lower this exurbanite bill "uh, we could lower you to one gig instead of 5" Never was it disclosed that I could pay off the lease plan on the stolen phone and cease paying the $50.00 per line charge. I am very disappointed when it seems corporate policy is to cheat the customer. I paid $700.00 for nothing Do yourself a big favor a deal with a scrupulous and honest corporation Not one whose policy is to lie to and cheat the little guy I was promised twice credits first for $200 the when never materialized $50 that never happened either

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Billing Practices
Discounts and Special Offers
Value for money
Exchange, Refund and Cancellation Policy
Price Affordability
Advertised vs Delivered
Customer service

  • What I liked
      No items
  • What I disliked
    • Feeling i was cheated
    • Broken promises

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
review #1009648

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2 of 716 Verizon Wireless reviews

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