Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
- (800) 922-0204
Customer Service:
-
(800) 779-2067
Executive Team
-
(888) 262-1999
National Accessibility
-
(888) 294-6804
Prepaid
Verizon Wireless Emails:
Verizon Wireless Contact Information
Verizon Wireless Website:
Verizon Wireless Online Chat:
Corporate Office Address:
Other Info (opening hours):
Alternative Mailing Addresses:
Website Issues
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
Bankruptcy
Verizon Wireless Bankruptcy Administration
500 Technology Drive
Suite 550
Weldon Spring, MO 63304
Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005
Hours:
Monday - Friday: 8:00 am - 5:00 pm EST
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless Customer Service?
Payments and Charges Question:
- “Billing issues”
- “Payment”
- “My bill should not be this high”
Staff Question:
- “No service despite plan being active”
- “Service in particular location”
- “Service has been disconnected despite me having an arrangement”
Activation/ Cancellation Question:
- “Activate new phone”
- “Canceling line.”
- “To cancel account”
Product/ Service Question:
- “Network extender broken”
- “Old pin not working”
- “Need to install connection”
Request for Information Question:
- “Questions on account”
- “Need help changing Voice mail cide”
- “I keep getting texts about a phone i don't even have”
Account Question:
- “I not longer have a Verizon account but received a bill.”
- “I need my transfer pin and account number”
- “Review account”
Cards Question:
- “Set up my new voicemail pin number”
- “Switch sim card”
- “I payed. For new number. Never recived new sim card”
Return/ Replace Question:
- “Replacement for broken phone.”
- “Changing phone”
- “Battery replacement”
Shipping and Delivery Question:
- “Verizon message says my AppleID and iMessage now being used on a new iPhone. I did NOT get new phone! Now I can't use my message ability on my phone”
- “Trying to get the discounts that I was promised for adding wireless service to Fios”
- “Package not received”
Refund Question:
- “Refund”
- “Refund on canceled service”
- “I accidentally paid twice and need refund”
Employment Question:
- “I want to pay off my new phone”
- “Phone pay off”
- “I want a payoff balance and I want to drop phone insurance”
Website/ Application Question:
- “Construction site old poles”
- “Website problem”
Other Question:
- “Angry”
- “Phone is not responding to commands”
- “Transfer phone”
About
Customer Care, Mobile Phone Service, Phone Plan
Account, Roadside Assistance, Mobile Application
Pros: Coverage area, Coverage, Good coverage, Seem to have better coverage than most providers, Was ok till this problem
Cons: Customer service, No resolution to problem, Deceitful customer service, Worst customer service ever, Wasted my time
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Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.
Verizon Wireless is ranked 252 out of 1712 in Telecommunications category
USA
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