Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 922-0204Verizon Wireless Services
Customer Service:
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(800) 225-5499Consumer
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(800) 779-2067Executive Team
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(888) 294-6804Prepaid
Verizon Wireless Emails:
Verizon Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Verizon Wireless mainly because of product/ service, request for information, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon Wireless is vccd@verizon.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Customer Service Reviews
My name is Denia Anderson and Ive been on the phone for over two hours calling all different kinds of numbers being left on hold for 45 minutes at a time trying to set up my online account and I keep getting kicked off the site and no help in that area and this has been happening for me to me for the last three months or so. Ive been having problems and my phone bill increased and I dont understand why the customer service representatives are not very nice and they hang up on me or they just dont come back to the phone and they leave you on hold and theres a bad language barrier and I need to talk to someone who speaks English to help me because I am really frustrated with this whole thing and its been happening for the last few months
Garbage. No Humans to speak to.
I'm leaving this company. Garbage. No customer service. Nobody to help.
No supervisors. try to upsell everything. Rip off. Take advantage of seniors.
Phone cemter is out of the country...give personal identity info to someone in the Philippines. Trash
Verizon just sucks, that's it, and they can't really help it they just are full of *** and customer service is TERRI-BAD I will never ever use Verizon wireless again ever in my life, if they were only phone company left... Well time to go get some 2 way radios and give up what convenience I actually got when I was paying them as much for 1 line as I could get 2 phones and 2 lines with t mobile and was still 10 bucks cheaper with better service... Never again Heed my warning peeps, they out to get ya at that place.
I have paid every bill I've had yet Verizon believe I'm behind a full month. I also am paying over$200 each month for this service.
I can never get to speak with an agent you will not send me a complete list of my payments and what I've missed. I paid$225 and Verizon shut my phone off a week later.
As soon as I am confident that it can switch my service I will do that. Others with the same service only charge$65 s month for Verizon's outrageous prices.
How Good is Verizon Wireless's Customer Service?
A1NOT10 very hard to get a hold of with customer complaints
What customer service, you all don’t even get on the phone to talk to a customer.
Your tip me off I never had a account you charge me 214.37 for nothing I pay the bill to get it off my credit report you people suck
The customer service, wether by phone or in stores is very lacking in professionalism. Found to be deceitful and lacking in true concern for the customer.
Well I am disappointed The girl they try to help and she also convinced me that she was going to be able to have the payment I made changed to my other bank card that I wanted to use but she gaffed me and you guys took it out of the wrong card I'm hoping to correct that today I called my bank and apparently she took it out before I could talk to the bank I asked you guys if I could talk to the bank first and I'm not just I'm not disgruntled I could use your help I'm not mad but it was taken out of my account and I called them the same day usually at 2 days feel free to get back to me and let's change my payment to a different bank card thank you
Dumb, hangs up. Ends call. Not useful, tired of the once a month fight.
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless?
Payments and Charges Question:
- “Phone bill is wrong”
- “Billing”
- “Billing arrangment”
Product/ Service Question:
- “Internet”
- “My phone network is blocked”
- “Phone is not working, no dial tone.”
Request for Information Question:
- “Need to talk to customer service”
- “I would like to speak to a representative.”
- “Need help with my home internet”
Staff Question:
- “I want too have service in another adress”
- “Looking to get Service in Italy for two weeks”
- “Want to start new service”
Account Question:
- “Account issues”
- “Trouble with sending & Recieving text & logging into a few apps Like FB & Jobber”
- “Trying to reset my password”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel service”
- “Want to cancel Verizon”
Cards Question:
- “Bought card cant get it on my phone and phone locked”
- “My sons SIM card not working in France”
- “Sim card locked need puk code”
Return/ Replace Question:
- “I need to change my phone number to my phone number. Old one and a billing question. Give me a call. Add this new phone on 0290”
- “Need IMEI swap to replacement device”
- “To change my phone number”
Shipping and Delivery Question:
- “Never received package to return the phone”
- “The purpose for my calls were to inquire as to the reason why, after 14 days, I had not received the Sims card that had been shipped. Also to inquire about a credit, towards my account for the lack of phone service for a period of 29 days.”
- “Tracking an order”
Refund Question:
- “I need a refund”
- “Refusal to refund a return”
- “Pissed off where's my refund”
Employment Question:
- “Pay off a phone billl or n collection”
- “We weren’t angry or “p” only trying to get an understanding about our business. The rep did a great job and we are satisfied.”
- “Need to get payoff for phone”
Website/ Application Question:
- “Application Status for new phone”
- “Change cc - website not working”
- “App”
Other Question:
- “Trying to get a phone”
- “Promise to pay today but still have no money”
- “Check to see if on auto pay”
Compare Verizon Wireless To
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