Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 922-0204Verizon Wireless Services
Customer Service:
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(800) 225-5499Consumer
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(800) 779-2067Executive Team
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(888) 294-6804Prepaid
Verizon Wireless Emails:
How to Contact Verizon Wireless?
Most Popular Number:
| Total calls: 29 965 | Issues resolved: 816 | Last call: Jan 22, 2025 |
Verizon Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Verizon Wireless mainly because of product/ service, request for information, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon Wireless is vccd@verizon.com. 35% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Customer Service Reviews
Good customer service and seems like person helping me really cared about my concerns. I feel confident that I can rely on Verizon.
Didnt do a proper background check on whoever stole my identity and charge over $3000. I need it removed from my credit report went to a Verizon wireless store.
They said they could not help because it went to collections. I have never had an account with Horizon wireless
I don't understand why I could get through to anyone. Still haven't heard from anyone.
I was really expecting a call back. And going in to the stores is no better.
Completely satisfied. This was by far the fastest customer solution . I thought it would be much longer and arduous process but to my surprise it wasnt
How Good is Verizon Wireless's Customer Service?
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless?
Payments and Charges Question:
- “Bill question”
- “My bill”
- “Pay bill”
Product/ Service Question:
- “Internet & wifi”
- “No internet”
- “No WiFi still”
Request for Information Question:
- “Need help”
- “Need contacts”
- “Ask about credit on account”
Account Question:
- “Account”
- “Account problems”
- “My account”
Staff Question:
- “New service”
- “*** service”
- “My service”
Activation/ Cancellation Question:
- “Activate apple music”
- “Cancel a line”
- “Activate a new phone”
Return/ Replace Question:
- “Want to change plans and need account number”
- “Change autopay acct information. New checking.”
- “Change my Wi-Fi password”
Cards Question:
- “Gift card”
- “New Visa card”
- “My pin card lock”
Shipping and Delivery Question:
- “Need my auto pay delayed until 1/30/2025”
- “I Upgraded Version, and I DON'T have NBA in my package”
- “Shipment”
Refund Question:
- “Needing a refund”
- “Refund”
- “Refund debit card keeps getting decline”
Website/ Application Question:
- “I want to install internet at my apartment”
- “Set up apt for installation”
- “Application”
Employment Question:
- “To pay off the device”
- “Pay off phones”
- “I need to pay off a phone that's on a promotion”
Other Question:
- “Ytalk”
- “Pagar factura”
- “Ocupo una estension asta el viernes k me pagen”