Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 922-0204Verizon Wireless Services
Customer Service:
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(800) 225-5499Consumer
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(800) 779-2067Executive Team
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(888) 294-6804Prepaid
Verizon Wireless Emails:
Contact Information
Verizon Wireless Website:
Verizon Wireless Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless?
Payments and Charges Question:
- “Phone bill”
- “My payment went to business account that was passed due I got their old number”
- “Discount”
Staff Question:
- “Services”
- “New service”
- “Trying to start new service”
Request for Information Question:
- “Question on an issue with one of my phones”
- “Question about hotspot”
- “About my account”
Product/ Service Question:
- “Talking on chat lost connection”
- “I have no network and showing no sim”
- “My phone is not working”
Activation/ Cancellation Question:
- “Activate my phone”
- “Reactivate service”
- “Cancel a line”
Account Question:
- “Account information login”
- “Transfer to my own account”
- “I need my transfer pin and account number”
Cards Question:
- “Someone use my card at Verizon”
- “Our SIM card is not working”
- “Change Bankcard on account”
Return/ Replace Question:
- “Need mailing label for return”
- “Returning message”
- “Changing my plan”
Shipping and Delivery Question:
- “Have not received a box which I can use to send my phone back to verizon”
- “Didn't receive device”
- “On the third of this month, I ordered an iPhone 14 having trouble with verifying the order to have the phone shipped to me and start my service”
Refund Question:
- “Refund from closed accout on 1/3/2023”
- “Refund”
- “About refund”
Employment Question:
- “Pay off my phone”
- “Pay off my iPhone 13 mini”
- “Would like to pay off my phone”
Website/ Application Question:
- “Difficulty navigating website”
- “Application Status for new phone”
- “I got to do an application online to get a free phone from Verizon but it said to get”
Other Question:
- “IPhone voicemail needs to be reset”
- “Loyalty award 55+”
- “Mobile promotions”
About
, , , ,
Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.
Verizon Wireless is ranked 247 out of 1644 in Telecommunications category
USA, Worldwide, Other, Europe
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