Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 922-0204Verizon Wireless Services
Customer Service:
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(800) 225-5499Consumer
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(800) 779-2067Executive Team
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(888) 294-6804Prepaid
Verizon Wireless Emails:
How to Contact Verizon Wireless?
Most Popular Number:
| Total calls: 30 437 | Issues resolved: 833 | Last call: Apr 19, 2025 |
Verizon Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Verizon Wireless mainly because of product/ service, request for information, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon Wireless is digitalready@verizon.com. 35% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Customer Service Reviews
Pitiful. Phones were never picked up.
Phones are still in box. Phones have never been used, still in box.
I don't know why they disconnected my phone while I just paid for it and if still not connected back
I have been a customer for 5 years now. This is the first time of many that I got past all the recordings to speak to a human.
We had already been to a corporate store to activate another line.
I was told by customer service that if I went to a store they would give me a Sim for the new phone. What should have been a free Sim and a $5 charge to add a line ended up costing me $85 and the phone still isn't working.
How Good is Verizon Wireless's Customer Service?
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless?
Payments and Charges Question:
- “Charges from my bank account”
- “Bill”
- “Billing issue”
Product/ Service Question:
- “I can not get my phone to work. I've been having trouble for hours trying to find a number or a way to speak to an actual person. I have been a Verizon wireless customer for over 8 years and I can not believe that this is the way a customer wh”
- “Internet slow speed”
- “Broken phone in Tulum Mexico”
Request for Information Question:
- “Need to talk to live person”
- “To confirm new due date for payment.”
- “I need some Financial help on my bil”
Account Question:
- “Hacked”
- “My account”
- “Forget voicemail password”
Staff Question:
- “New phone service”
- “You sent me a box I don't want your services”
- “Terrible service”
Activation/ Cancellation Question:
- “Landline. Cancel watch data plans”
- “Lost phone now have new one needs activated”
- “Cancel service”
Return/ Replace Question:
- “Change due date”
- “Change company”
- “Return phone”
Cards Question:
- “Need new pin number”
- “Gift card”
- “New Visa card”
Shipping and Delivery Question:
- “Lost shipment”
- “Missing order”
- “My phone went and I never received text for the bill”
Refund Question:
- “Needing a refund”
- “Refund”
- “Refund debit card keeps getting decline”
Website/ Application Question:
- “Installed new telephone”
- “App grade”
- “It said call after I finished my application online”
Employment Question:
- “To pay off the device”
- “Pay off phones”
- “I need to pay off a phone that's on a promotion”
Other Question:
- “Phone stolen”
- “Phone was stolen”
- “Travel”