Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
-
(800) 922-0204
Customer Service:
-
(800) 779-2067Executive Team
-
(888) 262-1999National Accessibility
-
(888) 294-6804Prepaid
Verizon Wireless Emails:
Verizon Wireless Contact Information
Verizon Wireless Website:
Verizon Wireless Help Center:
Corporate Office Address:
Other Info (opening hours):
Alternative Mailing Addresses:
Website Issues
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
Bankruptcy
Verizon Wireless Bankruptcy Administration
500 Technology Drive
Suite 550
Weldon Spring, MO 63304
Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005
Hours:
Monday - Friday: 8:00 am - 5:00 pm EST
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless Customer Service?
Payments and Charges Question:
- “Howmanygbsdoihaveleftinbillingcycle”
- “Payment”
- “Bill”
Staff Question:
- “New service”
- “Service issue”
- “No service”
Activation/ Cancellation Question:
- “To cancel service”
- “Activate a phone”
- “Cancel a phone on my bill”
Product/ Service Question:
- “Phone on plan not working”
- “Disconnect service”
- “My cell phone is not working properly”
Request for Information Question:
- “Need assistance”
- “Need to speak with someone”
- “About my bill”
Account Question:
- “Give new banking acct number”
- “To see what it takes to open up a account”
- “Manage account”
Cards Question:
- “Adding new card”
- “Trying to install sim card in verizon phone from qlink wireless is it compatible?”
- “Gift card”
Return/ Replace Question:
- “Device returns”
- “Return old phone”
- “I need to replace my remote control”
Shipping and Delivery Question:
- “Trying to get the money that is owed to me”
- “I sent old phone back. You didn't get it.”
- “Wrong address”
Employment Question:
- “Want to pay off my cell phone”
- “Phone pay off”
- “My cell phone pay off”
Refund Question:
- “Refund prepaid”
- “Lies and refunds”
- “I haven't received my refund. I was told 24 hours”
Website/ Application Question:
- “Application Status for new phone”
- “I got to do an application online to get a free phone from Verizon but it said to get”
- “Construction site old poles”
Other Question:
- “Troubleshooting”
- “Talk to a person”
- “Internet access”
About
Customer Care, Mobile Phone Service, Phone Plan
Account, Roadside Assistance, Mobile Hotspot Plan
Pros: Coverage area, Coverage, Seem to have better coverage than most providers, Good coverage, Was ok till this problem
Cons: Poor customer service, No resolution to problem, Deceitful customer service, Poor service, Penalty for being a loyal customer
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Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.
Verizon Wireless is ranked 298 out of 1638 in Telecommunications category
USA, Worldwide
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