Verizon Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 922-0204

Customer Service:

  • (800) 779-2067
    Executive Team
  • (888) 262-1999
    National Accessibility
  • (888) 294-6804
    Prepaid
  • (800) 922-0204

Business Customer Service:

  • (888) 378-3113
    For business solutions, tech products and services

Sales:

  • (800) 465-4054
    Business
  • (800) 225-5499
    Consumer

Verizon Wireless Emails:

Accessibility
eric.lemke@verizonwireless.com
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Verizon Wireless Contact Information

Verizon Wireless Website:

Verizon Wireless Online Chat:

Corporate Office Address:

Verizon Wireless
P.O. Box 408
Newark, New Jersey 07101-0408
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Website Issues

Verizon Wireless Internet Operations

One Verizon Way

Basking Ridge, NJ 07920

Bankruptcy

Verizon Wireless Bankruptcy Administration

500 Technology Drive

Suite 550

Weldon Spring, MO 63304

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005


Hours:

Monday - Friday: 8:00 am - 5:00 pm EST

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Verizon Wireless Rating Based on 1.3K Reviews

Rating details

1.8
more details
Customer service
Price Affordability
Website
Billing Practices

Rating stats

Rating trend

Summary of Verizon Wireless Customer Service Calls

12.7K TOTAL
CALLS
06:16 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless Customer Service?

Payments and Charges Question:

  • “Phone bill/ activation”
  • “Billing issues”
  • “Payment arrangement”

Staff Question:

  • “No service”
  • “Need to shut off phone service”
  • “Service needs to be restored”

Activation/ Cancellation Question:

  • “To activate a phone”
  • “To cancel the payment arrangement. I have already paid the bill.”
  • “Cancellation of service”

Product/ Service Question:

  • “The phone I got from Verizon it just quit working won't charge or nothing”
  • “Phone wont work”
  • “Phone not working”

Request for Information Question:

  • “To ask a question”
  • “Question about phone”
  • “Questions on account”

Account Question:

  • “Account”
  • “A blocked text message”
  • “Make changes to account”

Cards Question:

  • “Acrivate Sim card”
  • “Sim card is locked”
  • “New card for payment”

Return/ Replace Question:

  • “Old phone return”
  • “Returned phone not applied to account”
  • “Change address”

Shipping and Delivery Question:

  • “Shipping label to return old phone”
  • “I have not received my new phone”
  • “MY ORDER WAS NOT DELIVERED”

Refund Question:

  • “Refund check”
  • “Refund”
  • “Refund on canceled service”

Employment Question:

  • “Want to pay off my cell phone”
  • “My cell phone pay off”
  • “Payoff account”

Website/ Application Question:

  • “Construction site old poles”
  • “Website problem”

Other Question:

  • “Change plan”
  • “Find my phone”
  • “No WiFi”

About

Top Verizon Wireless Services

Customer Care, Mobile Phone Service, Phone Plan

Top Verizon Wireless Products

Account, Roadside Assistance, Mobile Application

Verizon Wireless Pros and Cons

Pros: Coverage area, Coverage, Good coverage, Seem to have better coverage than most providers, Was ok till this problem

Cons: Customer service, No resolution to problem, Multiple issues, Deceitful salesperson, Deceitful customer service

Related Companies

Verizon, Yahoo, Aol, Alltel, XO Communications

Summary

Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.

Verizon Wireless reviews and complaints

Verizon Wireless is ranked 262 out of 1707 in Telecommunications category

Area Served

USA

Payment Methods

MasterCardVISA

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