Verizon Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 922-0204
    Verizon Wireless Services
Send Message

Customer Service:

  • (800) 225-5499
    Consumer
  • (800) 779-2067
    Executive Team
  • (888) 294-6804
    Prepaid

Accessibility:

  • (888) 262-1999

Business Customer Service:

  • (888) 378-3113
    For Business Solutions, Tech Products and Services
  • (800) 465-4054

Business Sales:

  • (877) 830-1626
    Enterprise/Public Sector - Federal
  • (844) 915-2512
    Fios, Network and Phone (1-19 Employees)
  • (888) 318-0057
    Fios, Network and Phone (100-500 Employees)
  • (855) 972-5862
    Fios, Network and Phone (20-99 Employees)
  • (877) 465-0178
    Mobile Phones and Plans
  • (855) 440-1452
    Public Safety
  • (833) 363-1217
    State and Local Government/Education

Headquarters:

  • (212) 395-1000
  • (908) 559-2001

Verizon Wireless Emails:

Accessibility
Fios and Traditional Phone
Customer Service
Grants For Small Business Digital Ready, Verizon Ethics
Legal
Privacy Inquiries
Media
Advertising Inquiries
Report Fraud
Report Child Sexual Abuse Material, Report Security Vulnerability
info@verizon.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Verizon Wireless Website:

Verizon Wireless Help Center:

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Other Locations:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005


International Data Privacy Office

Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire

RG2 6DA UK


Basking Ridge Operational Headquarters

One Verizon Way

Basking Ridge, NJ 07920

Verizon Wireless Customer Service Reviews

1.4 / 5
Bad
Pissedconsumer4318732
Bad customer service

I was in San Juan Puerto Rico and try to make a call. This was a US territory state and I could not make a call from there. No service I called customer...

Read full review
Lillian G Igg
Upgrade a iphone

It was far more pleasant than I expected! I am happy with my results. She answered all my questions! I am getting the case and shield to protect the phone! I...

Read full review

Summary of Verizon Wireless Customer Service Calls

29K TOTAL
CALLS
06:53 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless?

Payments and Charges Question:

  • “Bill”
  • “International charges”
  • “Billing”

Staff Question:

  • “*** service”
  • “I was told I would receive one Mth free service”
  • “I have tried taking a phone off of my plan because its been lost for 1 year now,I keep paying monthly service on it,I can understand paying the phone off monthly,but,keeping it on a service plan is RIDICULOUS!”

Request for Information Question:

  • “To request new Sim card”
  • “Request tepkacement phone. Niotcharging”
  • “Status of phone”

Product/ Service Question:

  • “Unable to connect my Apple Watch to my iPhone”
  • “I purchased a new Apple 14 phone and need the connection for the E Sim card”
  • “Subscription”

Activation/ Cancellation Question:

  • “Activate phone”
  • “Got bamboozled into Pissed consumer by mistake / notice you don’t have an unsubscribe option / smart on your part but annoying for many happy Verizon customers. Kindly take me off your distribution list. Thanks.”
  • “Cancel service”

Account Question:

  • “Close account”
  • “Need my account number”
  • “Add person to account”

Cards Question:

  • “Verizon SIM card not activated”
  • “Change card number on .99 icloud”
  • “Transferring pin number”

Return/ Replace Question:

  • “Return internet box”
  • “Replacement phone”
  • “I need to change a payment arrangement”

Shipping and Delivery Question:

  • “Have ordered four phones to be delivered to my home and it's been more than two days ago”
  • “I have not received my wireless box to return equipment”
  • “I have not received my wireless box”

Refund Question:

  • “Refund”
  • “About refund”
  • “Refund of online order”

Employment Question:

  • “Pay off my iPhone 13 mini”
  • “Would like to pay off my phone”
  • “Job verification”

Website/ Application Question:

  • “Difficulty navigating website”
  • “Application Status for new phone”
  • “I got to do an application online to get a free phone from Verizon but it said to get”

Other Question:

  • “Need to speak to agent”
  • “My phone is acting up”
  • “Get transfer code to leave Verizon”

About

Related Companies

Verizon, Yahoo, Straight Talk Wireless, TracFone, Aol

Summary

Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.

Verizon Wireless reviews and complaints

Verizon Wireless is ranked 293 out of 1621 in Telecommunications category

Area Served

USA, Worldwide, Other, Europe

Payment Methods

MasterCardVISA

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