Verizon Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 922-0204

Customer Service:

  • (800) 779-2067
    Executive Team
  • (888) 262-1999
    National Accessibility
  • (888) 294-6804
    Prepaid
  • (800) 922-0204

Business Customer Service:

  • (888) 378-3113
    For business solutions, tech products and services

Sales:

  • (800) 465-4054
    Business
  • (800) 225-5499
    Consumer

Verizon Wireless Emails:

Accessibility
eric.lemke@verizonwireless.com
Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Verizon Wireless Contact Information

Verizon Wireless Website:

Verizon Wireless Online Chat:

Corporate Office Address:

Verizon Wireless
P.O. Box 408
Newark, New Jersey 07101-0408
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Website Issues

Verizon Wireless Internet Operations

One Verizon Way

Basking Ridge, NJ 07920

Bankruptcy

Verizon Wireless Bankruptcy Administration

500 Technology Drive

Suite 550

Weldon Spring, MO 63304

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005


Hours:

Monday - Friday: 8:00 am - 5:00 pm EST

Edit Business Info

Verizon Wireless Rating Based on 1.2K Reviews

Rating details

1.8
more details
Customer service
Website
Price Affordability
Billing Practices

Rating stats

Rating trend

Summary of Verizon Wireless Customer Service Calls

10.5K TOTAL
CALLS
06:31 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless Customer Service?

Payments and Charges Question:

  • “Billing issues”
  • “Payment”
  • “My bill should not be this high”

Staff Question:

  • “No service despite plan being active”
  • “Service in particular location”
  • “Service has been disconnected despite me having an arrangement”

Activation/ Cancellation Question:

  • “Activate new phone”
  • “Canceling line.”
  • “To cancel account”

Product/ Service Question:

  • “Network extender broken”
  • “Old pin not working”
  • “Need to install connection”

Request for Information Question:

  • “Questions on account”
  • “Need help changing Voice mail cide”
  • “I keep getting texts about a phone i don't even have”

Account Question:

  • “I not longer have a Verizon account but received a bill.”
  • “I need my transfer pin and account number”
  • “Review account”

Cards Question:

  • “Set up my new voicemail pin number”
  • “Switch sim card”
  • “I payed. For new number. Never recived new sim card”

Return/ Replace Question:

  • “Replacement for broken phone.”
  • “Changing phone”
  • “Battery replacement”

Shipping and Delivery Question:

  • “Verizon message says my AppleID and iMessage now being used on a new iPhone. I did NOT get new phone! Now I can't use my message ability on my phone”
  • “Trying to get the discounts that I was promised for adding wireless service to Fios”
  • “Package not received”

Refund Question:

  • “Refund”
  • “Refund on canceled service”
  • “I accidentally paid twice and need refund”

Employment Question:

  • “I want to pay off my new phone”
  • “Phone pay off”
  • “I want a payoff balance and I want to drop phone insurance”

Website/ Application Question:

  • “Construction site old poles”
  • “Website problem”

Other Question:

  • “Angry”
  • “Phone is not responding to commands”
  • “Transfer phone”

About

Top Verizon Wireless Services

Customer Care, Mobile Phone Service, Phone Plan

Top Verizon Wireless Products

Account, Roadside Assistance, Mobile Application

Verizon Wireless Pros and Cons

Pros: Coverage area, Coverage, Good coverage, Seem to have better coverage than most providers, Was ok till this problem

Cons: Customer service, No resolution to problem, Deceitful customer service, Worst customer service ever, Wasted my time

Related Companies

Verizon, Yahoo, Aol, Alltel, XO Communications

Summary

Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.

Verizon Wireless reviews and complaints

Verizon Wireless is ranked 252 out of 1712 in Telecommunications category

Area Served

USA

Payment Methods

MasterCardVISA

Edit Description

Compare Verizon Wireless To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

ATT
ATT
6435 reviews
1.6
TMobile
1449 reviews
1.7
Sprint
1745 reviews
1.6
Write a review
Do you have something to say about Verizon Wireless? What happened? What can we help you with?
Submit review Don't show this popup