Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 922-0204Verizon Wireless Services
Customer Service:
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(800) 225-5499Consumer
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(800) 779-2067Executive Team
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(888) 294-6804Prepaid
Verizon Wireless Emails:
How to Contact Verizon Wireless?
Most Popular Number:
| Total calls: 28 395 | Issues resolved: 762 | Last call: Dec 6, 2024 |
Verizon Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 71% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 71% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Verizon Wireless mainly because of product/ service, request for information, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon Wireless is vccd@verizon.com. 37% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Customer Service Reviews
I left Verizon and switched to a different carrier. In seven years Verizon has never charged my card.
I have always used the app to pay anything. As I stated earlier, Im no longer a Verizon customer but that did not stop them from charging my card $254.13 on a Holiday when I cant even get a hold of my bank. Heres where it gets even better; Verizon will only give me a refund if I pay $254.13 with another card. I have previously spoken to the financial department that I would pay off my remaining balance of a cell phone no problem because I dont want that on my credit.
I guess since Ive left Verizon they figured they would illegally charge my card without my authorization. I have Never been done this way in any financial situation.
That was wrong! My conscious would bother me if I did that to anyone.
Direct helping with an issue instead of asking so many unrelated information.
For example why should I be given certain number of characters before I send my evaluation?
It was great and very efficient ! They did good job of getting everything quickly! Very impressed with their customer service
How Good is Verizon Wireless's Customer Service?
Verizon Wireless sucks. I am an older person and I didn't want a big bill and I told the sales rep. I set up payment arrangements and they still turn my phone off and when I try to contact someone they won't let me speak to anyone stating my account is past due and I can't speak to anyone at this time. I do not like Verizon Wireless.
Once I reached them they were helpful and responsive.
The people cannot speak English well enough to be understood without repeating your issue or have to ask them to repeat what they've said. They could not resolve my issues if a new phone and line being added to my plan. A phone I did not purchase,I haven't added any new lines but an being charged for them.
No reply
A1NOT10 very hard to get a hold of with customer complaints
What customer service, you all don’t even get on the phone to talk to a customer.
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless?
Payments and Charges Question:
- “Pay bill”
- “Bill”
- “Pay my bill”
Product/ Service Question:
- “Complaint”
- “Internet & wifi”
- “Pay internet bill”
Request for Information Question:
- “Question your chat bot can't answer”
- “Eligibility for update”
- “Looking for internet supply”
Account Question:
- “Unlock phone”
- “Add money to account”
- “Puk code”
Staff Question:
- “Service is lagging”
- “Services”
- “No service”
Activation/ Cancellation Question:
- “Cancel my account”
- “Cancel insurance”
- “Cancelled servicxe”
Return/ Replace Question:
- “Returning a phone”
- “I need a replacement phone”
- “Change card number”
Cards Question:
- “Auto Refill card won't allow Refill of card”
- “Dispute with credit card charges”
- “SIM card issues”
Shipping and Delivery Question:
- “Didn't receive internet box”
- “Store location”
- “Tracking”
Refund Question:
- “Refund check”
- “Refund”
- “I want my money back now”
Website/ Application Question:
- “Having app problems”
- “App data auto pay”
- “Message regarding txt app expires”
Employment Question:
- “Pay off phone”
- “What is the payoff of my phone”
- “Pay off”
Other Question:
- “Hotspot”
- “No longer have Verizon as my carrier”
- “Get a extension”