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Contact Verizon Wireless Customer Service

Verizon Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 922-0204
    Verizon Wireless Services
Call customer service
Send Message

Customer Service:

  • (800) 225-5499
    Consumer
  • (800) 779-2067
    Executive Team
  • (888) 294-6804
    Prepaid
  • (800) 837-4966

Accessibility:

  • (888) 262-1999

Business Customer Service:

  • (888) 378-3113
    For Business Solutions, Tech Products and Services
  • (800) 465-4054

Business Sales:

  • (877) 830-1626
    Enterprise/Public Sector - Federal
  • (844) 915-2512
    Fios, Network and Phone (1-19 Employees)
  • (888) 318-0057
    Fios, Network and Phone (100-500 Employees)
  • (855) 972-5862
    Fios, Network and Phone (20-99 Employees)
  • (877) 465-0178
    Mobile Phones and Plans
  • (855) 440-1452
    Public Safety
  • (833) 363-1217
    State and Local Government/Education

Headquarters:

  • (212) 395-1000
  • (908) 559-2001

Verizon Wireless Emails:

Customer Service
Grants For Small Business Digital Ready
Legal
Privacy Inquiries
Media
Advertising Inquiries
Report Fraud
Report Child Sexual Abuse Material, Report Security Vulnerability
vccd@verizon.com
Fios and Traditional Phone
info@verizon.com
Is this your business?

Verizon Wireless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Verizon Wireless is 8009220204. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 74% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›

How to Contact Verizon Wireless?

Most Popular Number:

(800) 922-0204
Verizon Wireless Services
Total calls: 31 374 Issues resolved: 873 Last call: Nov 15, 2025

To get to a live person at Verizon customer service, you need to dial 1-888-294-6804. Alternatively, you can also get in touch with a live person via the Verizon customer service chat, which is available on the Verizon website. The virtual Verizon assistant will aid you until a live chat agent comes in the line.

Both Verizon customer service chat and phone line is available on all days. Verizon customer service hours are 8 am - 7 pm ET from Monday to Saturday and from 8 am to 5 pm ET on Sundays.

The Verizon customer service number is 1-888-294-6804 available on all days of the week. The customer service timing from Monday to Saturday is 8 am - 7 pm ET, and the line is open from 8 am to 5 pm ET on Sunday. For Verizon business customer service, you can call 1-800-465-4054, which is available on weekdays from 8 am to 9 pm ET.

The Verizon customer care works from 8 am to 7 pm on weekdays and 8 am to 5 pm ET on Sundays. To get assistance with Verizon Fios equipment like routers, phones, and remotes, the Verizon technical support phone number 1-800-837-4966 is available 24/7.

PissedConsumer Club

Contact Information

Corporate Office Address:

Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036
United States

Other Info (opening hours):

Other Locations:

Verizon Privacy Office

1300 I St., NW Ste 500 E.

Washington, DC 20005


International Data Privacy Office

Verizon Legal Department

Reading International Business Park

Basingstoke Road

Reading, Berkshire

RG2 6DA UK


Basking Ridge Operational Headquarters

One Verizon Way

Basking Ridge, NJ 07920

More contact details

Verizon Wireless Rating Based on 1.6K Reviews

Rating details

1.9
more details
Customer service
Website
Billing Practices
Reliability

Rating stats

Rating trend

How Good is Verizon Wireless's Customer Service?

Baxter Xwj
Baxter Xwj
Feels Disappointed | Nov 15, 2025

Horrible absolutely absolutely horrible horrible horrible

Read full quote
Dat Gsb
Dat Gsb
Feels Disappointed | Jul 31, 2025

I’ve spent five hours, without success, trying to pay a final account balance, including two letters.

Read full quote
Kriste Xyj
Kriste Xyj
Feels Neutral | Apr 30, 2025

Kind of poor.

Read full quote
Jupiter Zht
Jupiter Zht
Feels Disappointed | Apr 18, 2025

Unable to speak to a customer support representative

Read full quote
Aliesha Wcm
Aliesha Wcm
Feels Disappointed | Mar 03, 2025

The numbers listed on the webpage were no available. All I got was the recommendation of dialing *611.
My phone was disconnected due to lack of payment WHICH WAS NOT THE CASE! Thus, I could NOT dial *611. It has been a nightmare!

Read full quote
Sherida Ffq
Sherida Ffq
Feels Disappointed | Mar 02, 2025

n/a thank you

Read full quote

Summary of Verizon Wireless Customer Service Calls

43.4K TOTAL
CALLS
05:35 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless?

Payments and Charges Question:

  • “Pay with a new credit card”
  • “Billing”
  • “Pay bill”

Product/ Service Question:

  • “My phone is not working”
  • “Internet access”
  • “No internet”

Request for Information Question:

  • “Need help with using phone in Mexico”
  • “I have a question about billing”
  • “Discuss billing”

Account Question:

  • “I received a text saying that you were going to suspend my phone plan due to sending too many spam texts to be blocked”
  • “Unlock a phone”
  • “Active sim cad”

Staff Question:

  • “Start service”
  • “Cell service in my home has degraded”
  • “Coustomer service”

Activation/ Cancellation Question:

  • “Cancel Disney”
  • “Cancellation of my accounts”
  • “To activate my number”

Return/ Replace Question:

  • “Return a phone”
  • “Return home internet Modem”
  • “Address change”

Cards Question:

  • “Restore my deleted sim card then activate old and new numbers”
  • “I want my damn esim card I've waited a week without service”
  • “Sim card locked need puk code”

Shipping and Delivery Question:

  • “Delivery problems”
  • “Delivery changes”
  • “Have not received phone”

Refund Question:

  • “Refund”
  • “Needing a refund”
  • “Refund debit card keeps getting decline”

Website/ Application Question:

  • “Verizon app change login”
  • “Installation failed to come”
  • “My phone frozen on download, won't let me do anything”

Employment Question:

  • “Job inquiry”
  • “To pay off the device”
  • “Pay off phones”

Other Question:

  • “Because I am a customer”
  • “Upgrade our phones”
  • “Promotion for iPhone”
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