Verizon Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 922-0204

Customer Service:

  • (800) 779-2067
    Executive Team
  • (888) 262-1999
    National Accessibility
  • (888) 294-6804
    Prepaid

Business Customer Service:

  • (888) 378-3113
    For business solutions, tech products and services

Sales:

  • (800) 465-4054
    Business
  • (800) 225-5499
    Consumer

Verizon Wireless Emails:

Accessibility
Legal
Privacy Inquiries
eric.lemke@verizonwireless.com
More phone numbers and emails Less phone numbers and emails

Verizon Wireless Contact Information

Verizon Wireless Website:

Verizon Wireless Help Center:

Corporate Office Address:

Verizon Wireless
P.O. Box 408
Newark, New Jersey 07101-0408
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Website Issues

Verizon Wireless Internet Operations

One Verizon Way

Basking Ridge, NJ 07920

Bankruptcy

Verizon Wireless Bankruptcy Administration

500 Technology Drive

Suite 550

Weldon Spring, MO 63304

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005


Hours:

Monday - Friday: 8:00 am - 5:00 pm EST

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Verizon Wireless Rating Based on 1.5K Reviews

Rating details

1.8
more details
Customer service
Website
Reliability
Price Affordability

Rating stats

Rating trend

Summary of Verizon Wireless Customer Service Calls

21.4K TOTAL
CALLS
07:07 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless Customer Service?

Payments and Charges Question:

  • “Howmanygbsdoihaveleftinbillingcycle”
  • “Payment”
  • “Bill”

Staff Question:

  • “New service”
  • “Service issue”
  • “No service”

Activation/ Cancellation Question:

  • “To cancel service”
  • “Activate a phone”
  • “Cancel a phone on my bill”

Product/ Service Question:

  • “Phone on plan not working”
  • “Disconnect service”
  • “My cell phone is not working properly”

Request for Information Question:

  • “Need assistance”
  • “Need to speak with someone”
  • “About my bill”

Account Question:

  • “Give new banking acct number”
  • “To see what it takes to open up a account”
  • “Manage account”

Cards Question:

  • “Adding new card”
  • “Trying to install sim card in verizon phone from qlink wireless is it compatible?”
  • “Gift card”

Return/ Replace Question:

  • “Device returns”
  • “Return old phone”
  • “I need to replace my remote control”

Shipping and Delivery Question:

  • “Trying to get the money that is owed to me”
  • “I sent old phone back. You didn't get it.”
  • “Wrong address”

Employment Question:

  • “Want to pay off my cell phone”
  • “Phone pay off”
  • “My cell phone pay off”

Refund Question:

  • “Refund prepaid”
  • “Lies and refunds”
  • “I haven't received my refund. I was told 24 hours”

Website/ Application Question:

  • “Application Status for new phone”
  • “I got to do an application online to get a free phone from Verizon but it said to get”
  • “Construction site old poles”

Other Question:

  • “Troubleshooting”
  • “Talk to a person”
  • “Internet access”

About

Top Verizon Wireless Services

Customer Care, Mobile Phone Service, Phone Plan

Top Verizon Wireless Products

Account, Roadside Assistance, Mobile Hotspot Plan

Verizon Wireless Pros and Cons

Pros: Coverage area, Coverage, Seem to have better coverage than most providers, Good coverage, Was ok till this problem

Cons: Poor customer service, No resolution to problem, Deceitful customer service, Poor service, Penalty for being a loyal customer

Related Companies

Verizon, Yahoo, Aol, Alltel, Yahoo Small Business

Summary

Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.

Verizon Wireless reviews and complaints

Verizon Wireless is ranked 298 out of 1638 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

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