Verizon Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 922-0204
Send Message

Customer Service:

  • (800) 779-2067
    Executive Team
  • (888) 262-1999
    National Accessibility
  • (888) 294-6804
    Prepaid

Business Customer Service:

  • (888) 378-3113
    For business solutions, tech products and services

Sales:

  • (800) 465-4054
    Business
  • (800) 225-5499
    Consumer

Verizon Wireless Emails:

Accessibility
Legal
Privacy Inquiries
eric.lemke@verizonwireless.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Verizon Wireless Contact Information

Verizon Wireless Website:

Verizon Wireless Help Center:

Corporate Office Address:

Verizon Wireless
P.O. Box 408
Newark, New Jersey 07101-0408
United States

Other Info (opening hours):

Alternative Mailing Addresses:

Website Issues

Verizon Wireless Internet Operations

One Verizon Way

Basking Ridge, NJ 07920

Bankruptcy

Verizon Wireless Bankruptcy Administration

500 Technology Drive

Suite 550

Weldon Spring, MO 63304

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005


Hours:

Monday - Friday: 8:00 am - 5:00 pm EST

Verizon Wireless Customer Service Reviews

1.4 / 5
Bad
ANITA P Ldr
I do not have a phone with number 201-273-****
4.4

The customer service representative was very helpful, professional and kind. He was able to adjust the amount because I have been paying for a tablet I have not used for approx. 2 1/2 yrs.C

Fotios K Mrd
4 months in the row I'm calling because you're charging me for service I do not have anymore and every month they're telling ...
1.9

4 months in the row I'm calling because you're charging me for service I do not have anymore and every month they're telling me that they correct the problem and it was never correct it Your serv...

Summary of Verizon Wireless Customer Service Calls

28K TOTAL
CALLS
06:58 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Wireless Customer Service?

Payments and Charges Question:

  • “Change billing date”
  • “Billing”
  • “Payment”

Staff Question:

  • “Financial services”
  • “Customer service representative”
  • “Cause this phone service suck ***”

Activation/ Cancellation Question:

  • “Activate a phone”
  • “Phone won't activate”
  • “Activate new phone with existing number”

Product/ Service Question:

  • “Broken phone misplaced”
  • “I want to see how I can connect a cellphone asap”
  • “Stolen watch no insurance”

Request for Information Question:

  • “Need help setting my phone”
  • “Checking account”
  • “Need assistance”

Account Question:

  • “Account number”
  • “Open account for phone line and restaurant wifi”
  • “Locked out my account”

Cards Question:

  • “Update credit card info”
  • “Actuvate new device with my sim card”
  • “Transferring pin number”

Return/ Replace Question:

  • “I need to exchange my newly purchased iPhone”
  • “Return equipment”
  • “Change address”

Shipping and Delivery Question:

  • “Messages not coming through”
  • “Tracking order”
  • “To hook up my new Motorola e because I didn't get a new phone because my other one broke”

Refund Question:

  • “Refund on canceled service”
  • “I need a refund on my monthly service fee . My phone broke and I bought another one and switched to total by V verizonerizon”
  • “Refund”

Employment Question:

  • “Pay off my iPhone 13 mini”
  • “Would like to pay off my phone”
  • “Job verification”

Website/ Application Question:

  • “Application Status for new phone”
  • “I got to do an application online to get a free phone from Verizon but it said to get”
  • “Construction site old poles”

Other Question:

  • “Switch phones”
  • “I hit something on my phone by mistake and I lost all my contacts”
  • “Upgrade iPhone”

About

Verizon Wireless Pros and Cons

Pros: Coverage area, Coverage, Seem to have better coverage than most providers, Good coverage, Was ok till this problem

Cons: Customer service, No resolution to problem, Deceitful customer service, Cant contact company, Worst customer service ever

Related Companies

Verizon, Yahoo, Straight Talk Wireless, TracFone, Aol

Summary

Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.

Verizon Wireless reviews and complaints

Verizon Wireless is ranked 286 out of 1603 in Telecommunications category

Area Served

USA, Worldwide, Other, Europe

Payment Methods

MasterCardVISA

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