Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
- (800) 922-0204
Customer Service:
-
(800) 779-2067
Executive Team
-
(888) 262-1999
National Accessibility
-
(888) 294-6804
Prepaid
Verizon Wireless Emails:
Verizon Wireless Contact Information
Verizon Wireless Website:
Verizon Wireless Online Chat:
Corporate Office Address:
Other Info (opening hours):
Alternative Mailing Addresses:
Website Issues
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
Bankruptcy
Verizon Wireless Bankruptcy Administration
500 Technology Drive
Suite 550
Weldon Spring, MO 63304
Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005
Hours:
Monday - Friday: 8:00 am - 5:00 pm EST
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless Customer Service?
Payments and Charges Question:
- “Phone bill/ activation”
- “Billing issues”
- “Payment arrangement”
Staff Question:
- “No service”
- “Need to shut off phone service”
- “Service needs to be restored”
Activation/ Cancellation Question:
- “To activate a phone”
- “To cancel the payment arrangement. I have already paid the bill.”
- “Cancellation of service”
Product/ Service Question:
- “The phone I got from Verizon it just quit working won't charge or nothing”
- “Phone wont work”
- “Phone not working”
Request for Information Question:
- “To ask a question”
- “Question about phone”
- “Questions on account”
Account Question:
- “Account”
- “A blocked text message”
- “Make changes to account”
Cards Question:
- “Acrivate Sim card”
- “Sim card is locked”
- “New card for payment”
Return/ Replace Question:
- “Old phone return”
- “Returned phone not applied to account”
- “Change address”
Shipping and Delivery Question:
- “Shipping label to return old phone”
- “I have not received my new phone”
- “MY ORDER WAS NOT DELIVERED”
Refund Question:
- “Refund check”
- “Refund”
- “Refund on canceled service”
Employment Question:
- “Want to pay off my cell phone”
- “My cell phone pay off”
- “Payoff account”
Website/ Application Question:
- “Construction site old poles”
- “Website problem”
Other Question:
- “Change plan”
- “Find my phone”
- “No WiFi”
About
Customer Care, Mobile Phone Service, Phone Plan
Account, Roadside Assistance, Mobile Application
Pros: Coverage area, Coverage, Good coverage, Seem to have better coverage than most providers, Was ok till this problem
Cons: Customer service, No resolution to problem, Multiple issues, Deceitful salesperson, Deceitful customer service
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Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.
Verizon Wireless is ranked 262 out of 1707 in Telecommunications category
USA
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