New Reviewer

I cannot get any novice CS person to understand the Verizon feature that has been there for 30+ years

Cannot get an answer to a Verizon feature that used to work for the last 30 years! AND I DO NOT WANT TO DO A CHAT, or TEXT MSG, I want a senior tech person that knows what I am taking about. And I don't want to email back and forth either..
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ID
#3521309 Review #3521309 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Payment plan

GREAT service. Just had a problem with the voice recognition the first time i called. Agent i had was very helpful and pleasant
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ID
#3507022 Review #3507022 is a subjective opinion of poster.
Location
Saddle Brook, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I had US Cellular in OKC for $50 a month; unlimited text, talk, & data. I have the same plan with Verizon but pay 1 1/2 times as much.

I received an email from Verizon which I thought was fraudulent asking me to confirm this as my email address. The email address ended in verizon.com, but I thought your email addresses ended in VZW.com. I cannot verify my email address through my verizon app. Domt know why.
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ID
#3449812 Review #3449812 is a subjective opinion of poster.
Location
Ashburn, Virginia

Can't contact a human

I got a letter in the mail saying that I applied for an account. I never applied for an account so someone is using my information. I tried to talk to someone at Verizon but the automated service requires a Verizon account phone number. I do not have have a Verizon account phone number or so it would not connect me to anyone. I have to go to a Verizon store now instead of simply talking on the phone
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ID
#3444009 Review #3444009 is a subjective opinion of poster.
Location
Hollidaysburg, Pennsylvania

I can’t talk to anyone who can help me. The automated system continues to say login. That IS the problem.

Although I have cancelled my service, I continue to receive bills. I cannot check my bill because they no longer recognize my account.

User's recommendation: Let me speak to someone on the phone.

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ID
#3384714 Review #3384714 is a subjective opinion of poster.
Location
Clover, South Carolina

Reception

in trying to improve my reception in what would be considered a fringe area I think I hate the ultimate level of frustration. Three hours on the phone with Customerservice, a bottle of scotch, two packs of cigarettes, learning to speak Hindi, $200 in parts and a bottle of aspirin later i finally solved the issue.
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ID
#3363897 Review #3363897 is a subjective opinion of poster.
Location
Grafton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing question

Verizon Wireless - Billing question
Why was the bill paid 5 days ahead of payment due date? Originally payment was due on the 13th than auto payment was taken out on the 10th. Today is the 8th and the payment was made. My question is my due date different moving forward?
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ID
#3324959 Review #3324959 is a subjective opinion of poster.
Preferred solution
I will like some kind of compensation because by this payment being made earlier than regular date it’s putting me in a financial situation. I wasn’t expecting this payment to be paid until by the due date
New Reviewer

Unlock code I bought a phone off a friend

I can't get into my moto e4 It was factory reset and j don't know the old email and password I got the unlock code but it is still not working
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ID
#3274955 Review #3274955 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Let the company propose a solution
New Reviewer

My Verizon wireless

My Verizon wireless I have went with AT&T and youre still billing me why its been a month and you just pull money out again on my account
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ID
#3221492 Review #3221492 is a subjective opinion of poster.
Location
Naperville, Illinois
Loss
$134
Preferred solution
Full refund
New Reviewer

Internet not working well

Just had it installed no connection when trying to connect to devices pop up keeps saying can't find info
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ID
#3217909 Review #3217909 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Wrong date for payment

Verizon Wireless - Wrong date for payment
Verizon Wireless - Wrong date for payment
My account was charged in the wrong date and created my bank yo over draft I need also my phone service restored And the payment moved for 1/4/2022

User's recommendation: Make sure when do the payment.

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ID
#3203487 Review #3203487 is a subjective opinion of poster.
Location
Santiago De Los Caballeros, Provincia De Santiago
Loss
$175
Preferred solution
Get my phone service restored and my payment move to 1/4/2022. And make sure my NSF fee to be refund
New Reviewer

Need help with data use age

I recently changed iPads And it tells me Im out of data Unlimited data is what I have always had Thanks

User's recommendation: I’ve been with V for 20 years love it.

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ID
#3122237 Review #3122237 is a subjective opinion of poster.
Location
Hornick, Iowa

Veterans discount

Still waiting for confermation of this veterans discounts. They promised 25.00 discount. I've been promised this since the day we signed up for Verizon phones
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ID
#3099073 Review #3099073 is a subjective opinion of poster.
Location
Dallas, Texas

Wait time

Waited 35 minutes to talk to a rep about a problem with my phone. When finally got thru rep fixed problem immediately. Whats with your response time. Have 6 phones with you, 3 still under factory warrenty

User's recommendation: Call early and get comfortable, long wait.

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ID
#2969836 Review #2969836 is a subjective opinion of poster.
Location
Rochester, New York

To close an account

No complaint. I just wanted to closeout a line for a jet pack that I was not using. In no way pissed.
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ID
#2964127 Review #2964127 is a subjective opinion of poster.
Location
Hyattsville, Maryland