Verizon Wireless
Reviews and Complaints
Complaint & Compliment
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Verified ReviewerTime and prices
Preferred solution: My employment discount 0
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Verified Reviewer | Miami, FloridaBilling and I do not have a working phone
- It is the only tower in my area
- Billing is high
Preferred solution: Price reduction
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Verified ReviewerIPhone 11 payment plan
Haven't heard.
- Polite shop personnel
- Service quality
Preferred solution: iPhone 11 payment plan
I just wanted someone to go through my plan with me and tell me what we were paying for. I feel like your phone bill is high.
Issues
User's recommendation: Patience
I do not have a phone with number 201-273-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clinton Township, MichiganTo make a payment
User's recommendation: I have none.
Service issue in Arhens Al
It was requested,
User's recommendation: Good luck getting help from Verizon
Refund
User's recommendation: We were long time customers and we travel and liked the coverage but now that our account is closed we can’t get our refund.
Called to get a 10.48 cent refund no lock. Have been working on this for over 2 months.my accounts closed but I sent in a check for what I owed and they deducted that amount from my bank account
User's recommendation: Don’t ever overpaid
Given to my server
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shreveport, LouisianaI am unable to speak to a manager to voice my issue.
First of all Verizon has great signal service and that is the only reason I have not cancelled my account YET. I have been a customer with Verizon for over 6 years.
I usually have pretty good customer service until this past year. I have been having severe financial difficulty as I am sure most of the country has. I unfortunately have to rely on payment arrangements just to provide a comfortable living for my family.
That being said I made a two part payment arrangement with Verizon o 6/27/22 to pay $250 by June 30th and $353 by July 12th. I paid the $250 on June 28th which was before my schedule date of June 30.
Which left me only having to pay my $353 payment by July 12th. On June 29th my services was disconnected. I called Verizon and they turned it back on due to an error I was told. On July 9 again my services where disconnected again.
I called Verizon and again my services where restored and I told them to remove the disconnection fees from my account but the representative stated she could only remove one and I would have to call back to talk to a manager to get the other removed. She also informed that there are other customers complaining of services being interrupted even though they made arrangements. Then again on July 10th my services where disconnected. I tried all day that day speaking from 6 different representatives stating they where sending me to the department to have my services restored and I told everyone of them do not blind transfer me and that financial services was closed.
Every of me transferred me somewhere and none of them called me back if I was disconnected from them. I have a daughter who lives alone 1.5 hours away from me who is on my contract and she had no means of contacting anyone the entire day u less she was under wifi since she has an iPhone and can imessage her dad. I worried me not being able to reach her especially with her getting off work late at night. I had to go and borrow money just to pay my Verizon bill so the system could automatically turn my services on.
I am very upset and with me already having issues with my heart rate being elevated with mild exertion this situation really had my heart rate speeding way in the 140's. I called today to voice my issue with a manger as the customer service representatives I have talked to could not give me a legitimate answer as to why I had to deal with all these disconnection issues. I told them I am willing to wait for hours or even have a call back just to speak to a manager. I was placed on hold and told no manager was available to take my complaint.
Told my connection fees will be waived and given a ticket number of 177****. Getting the disconnection was was only part of my issue. I needed to know why when I did what I was supposed to even though I could not afford it. Verizon needs to do better.
As though they have great service. I will be switching to Xfinity.
Because I prefer to pay less and deal with issues than pay more and deal with issues. I will post this on every social media outlet I can so my voice is heard since a manger at Verizon was too busy to take my call.
- Generally decent coverage
- Not able to speak with live customer service representative
- Actually contacting a human being
- Long waits wrong advice working w incompetent tech people
Preferred solution: An apology and answer as to why this happened
User's recommendation: Let your voice be heard
New phone activation
User's recommendation: Don’t give up.Customer service is helpful and successful! We were successful Yeah
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they also make it so any promotions or offers need the highest paid plan under the guise of pay the most get better service same towers regardless what you pay they have raised several fees recently