Anonymous
map-marker Port Charlotte, Florida

Complaint & Compliment

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I visited store on Kings Hwy Port Charlotte FL, A young man waited on me, it was Tues Apr.4 @***.All I wanted was to. Transfer Old phone to. New Phone! He did not know what He was doing & not Very Friendly. I left Very Disappointed!!! I then went to Verizon store on Route 41 by Bells. Brianna helped me along with Another very nice young women. They helped me, transferred everything. Did a Excellent job. I was Soooo Happy. Thank You Girls. A good Asset to your Company!!!x
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Steven R Kmx

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Verified Reviewer

Time and prices

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Can understand the price changes over and over still waiting for my employment discount and haven't got it yet
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Preferred solution: My employment discount 0

Dolores E Hci

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Verified Reviewer
| map-marker Miami, Florida

Billing and I do not have a working phone

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account 062517****00001 Dolores Earle I have been sent to collections because they say I owe $2,115.12. I have not had a working phone for months. They are all broken, and I can't afford to send them for repair or replacement. I can't pay this large amount. I need help. One phone was stolen and all the others are broken and need to be replaced.
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Pros:
  • It is the only tower in my area
Cons:
  • Billing is high

Preferred solution: Price reduction

Sherry W Hyi

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Verified Reviewer

IPhone 11 payment plan

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Updated by user Feb 04, 2023

Haven't heard.

Original review Feb 04, 2023
Just need new phone for work purposes.We have to use our phones to scan and check prices.My Android TCL z30 Straight talk phone will not work on those tasks that has to be done daily.I hoping to get an iphone 11 payment plan for the job. Need to upgrade anyway . Nothing happened just need another phone
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Pros:
  • Polite shop personnel
  • Service quality

Preferred solution: iPhone 11 payment plan

Anonymous
map-marker Burlington, North Carolina

I just wanted someone to go through my plan with me and tell me what we were paying for. I feel like your phone bill is high.

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The young man who helped me from Ireland, was very patient with all of my questions, and found answers to all of them if he didnt already know it.
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Kimia Nbu
map-marker Rugby, North Dakota

Issues

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Issues with phone was taken care of promptly and effectively. 111111****111111****111111****1221****
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User's recommendation: Patience

ANITA P Ldr

I do not have a phone with number 201-273-****

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The customer service representative was very helpful, professional and kind. He was able to adjust the amount because I have been paying for a tablet I have not used for approx. 2 1/2 yrs.C
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Delores M Ynh

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Verified Reviewer
| map-marker Clinton Township, Michigan

To make a payment

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Since I have begun with Verizon the payment gouging is ridiculous! It is way too hard to give you my money online! Verizon does this so that we customers have to call in and pay that $10.00 fee, which is terrible! I do regret this move I made.
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User's recommendation: I have none.

1 comment
Guest

they also make it so any promotions or offers need the highest paid plan under the guise of pay the most get better service same towers regardless what you pay they have raised several fees recently

Anonymous
map-marker Birmingham, Alabama

Service issue in Arhens Al

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Customer service was out of country and were little or no help in soling the issue Ended up calling local dealer to report problem
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1 comment
Guest

It took two days for me to make a payment online and eventually I had to go to a Verizon Store to make a payment so that our phones won’t be disconnected. It’s a shame that I have to leave the comfort of my home in the cold to “make you take my money, Verizon, and I am disabled with a few health challenges with one of them I will share, I have 14 brain aneurysms, and I must keep my blood pressure on point, I better stay on my knee’s messing with Verizon!

Anonymous
map-marker Chicago, Illinois

It was requested,

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I made a payment early for November and DO NOT Want auto draft to happen. Im not sure there is not much else to say,
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User's recommendation: Good luck getting help from Verizon

Anonymous
map-marker Orlando, Florida

Refund

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Been asking for my refund for 10 weeks no luck! Called on the phone twice last person said Id get a call back within a hour no rerun call. Sent a refund notice that was sent to me by Verizon and no return answer or a check. My account is closed.
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User's recommendation: We were long time customers and we travel and liked the coverage but now that our account is closed we can’t get our refund.

Anonymous
map-marker Odessa, Florida

Called to get a 10.48 cent refund no lock. Have been working on this for over 2 months.my accounts closed but I sent in a check for what I owed and they deducted that amount from my bank account

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We were with Verizon for years cell phones up to 4 phones and high speed Comcast. Now Im having such trouble getting a 10.48 cent refund.
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User's recommendation: Don’t ever overpaid

1 comment
Guest

best option is to file a complaint with the better business bureau

Anonymous
map-marker Louisville, Kentucky

Given to my server

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I heard echo of my voice when I talk with someone It didnt happen in the past Thank you very much for your attention
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MARTISSIA T

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Verified Reviewer
| map-marker Shreveport, Louisiana

I am unable to speak to a manager to voice my issue.

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Verizon Wireless - I am unable to speak to a manager to voice my issue.
Verizon Wireless - I am unable to speak to a manager to voice my issue. - Image 2
Verizon Wireless - I am unable to speak to a manager to voice my issue. - Image 3
Verizon Wireless - I am unable to speak to a manager to voice my issue. - Image 4

First of all Verizon has great signal service and that is the only reason I have not cancelled my account YET. I have been a customer with Verizon for over 6 years.

I usually have pretty good customer service until this past year. I have been having severe financial difficulty as I am sure most of the country has. I unfortunately have to rely on payment arrangements just to provide a comfortable living for my family.

That being said I made a two part payment arrangement with Verizon o 6/27/22 to pay $250 by June 30th and $353 by July 12th. I paid the $250 on June 28th which was before my schedule date of June 30.

Which left me only having to pay my $353 payment by July 12th. On June 29th my services was disconnected. I called Verizon and they turned it back on due to an error I was told. On July 9 again my services where disconnected again.

I called Verizon and again my services where restored and I told them to remove the disconnection fees from my account but the representative stated she could only remove one and I would have to call back to talk to a manager to get the other removed. She also informed that there are other customers complaining of services being interrupted even though they made arrangements. Then again on July 10th my services where disconnected. I tried all day that day speaking from 6 different representatives stating they where sending me to the department to have my services restored and I told everyone of them do not blind transfer me and that financial services was closed.

Every of me transferred me somewhere and none of them called me back if I was disconnected from them. I have a daughter who lives alone 1.5 hours away from me who is on my contract and she had no means of contacting anyone the entire day u less she was under wifi since she has an iPhone and can imessage her dad. I worried me not being able to reach her especially with her getting off work late at night. I had to go and borrow money just to pay my Verizon bill so the system could automatically turn my services on.

I am very upset and with me already having issues with my heart rate being elevated with mild exertion this situation really had my heart rate speeding way in the 140's. I called today to voice my issue with a manger as the customer service representatives I have talked to could not give me a legitimate answer as to why I had to deal with all these disconnection issues. I told them I am willing to wait for hours or even have a call back just to speak to a manager. I was placed on hold and told no manager was available to take my complaint.

Told my connection fees will be waived and given a ticket number of 177****. Getting the disconnection was was only part of my issue. I needed to know why when I did what I was supposed to even though I could not afford it. Verizon needs to do better.

As though they have great service. I will be switching to Xfinity.

Because I prefer to pay less and deal with issues than pay more and deal with issues. I will post this on every social media outlet I can so my voice is heard since a manger at Verizon was too busy to take my call.

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Pros:
  • Generally decent coverage
Cons:
  • Not able to speak with live customer service representative
  • Actually contacting a human being
  • Long waits wrong advice working w incompetent tech people

Preferred solution: An apology and answer as to why this happened

User's recommendation: Let your voice be heard

Anonymous
map-marker Minneapolis, Minnesota

New phone activation

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Employee made sure she was helping service the phone. She remained patient and at ease with her job! Thanks for your help and patience with a needy customer!
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User's recommendation: Don’t give up.Customer service is helpful and successful! We were successful Yeah