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Verified Reviewer
New Reviewer

Expect a refund for closed account

Waiting on refund for at least 7 months. I read somewhere that a refund of my money would take affect after 6 months. I'm still waiting for the money to hit my bank account.

User's recommendation: If you have patience and money, the value is there.

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ID
#3615937 Review #3615937 is a subjective opinion of poster.
Location
Chicopee, Massachusetts
Pros
  • This is frigging rediculous
Cons
  • At this point everything
Loss
$65
Preferred solution
Full refund
New Reviewer

I am getting multiple fund raising texts from politicians. How do I block them

None of the listed customer service numbers were answered. Chat system did not function. 10 years ago customer service was excellent. Today they do not want customer interaction. When will tech companies learn there is a lot more to keeping customers than their software and hardware. Is there anybody there Verizon?

User's recommendation: Get a second opinion.

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ID
#3585137 Review #3585137 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Pros
  • Wireless service works well
Cons
  • No one oversees a customer
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

As I am using one handset I never received the another one but the company is charging for two device inspite I am using only one device don’t know how they add second device I lodged many complaints

I asked the executive kindly verify where the second device has been delivered and on which address who has been recieved and by which courier whats the imei but till no update and unusually charging in my account for two device. This is rediculus

User's recommendation: Customer service is very bad keep on hold like for two to three hrs.

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ID
#3584950 Review #3584950 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Seem to have better coverage than most providers
  • Same bill amount monthly app
Cons
  • Custotmer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Reconnect my service

I cant reconnect at all and customer service never answers the automation is evasive and always says try back later its been two weeks of trying to reconnect and I cannot get my account unsuspended it makes me mad I paid for more gigs of data and the month expired before I could use any of it

User's recommendation: Make it clear if you experience this run around you want compensation.

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ID
#3578729 Review #3578729 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Good phone service
Cons
  • Customer service stinks
Loss
$100
Preferred solution
Let the company propose a solution

As a handicapped senior citizen I need to speak to himans..not digital sign ins or chaos with logi s passwords etc. I am calling from mine and that should be secure enough to tell you to drop subscri

I do not want these additional services added. I never requested the "free" subscription for a month and then you have the audacity to boll $+9.95 a month if not canceled. In addition. Just try to cancel using your digital service. Log ins, chats that go nowhere etc. Pay people to a swer phones ateast for senior citizens ; handicapped!!!

User's recommendation: If you value custo.er service or need it from a human phone call do not use Verizon. Hours spent trying to address issues several times lately.

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ID
#3557305 Review #3557305 is a subjective opinion of poster.
Location
Laurelton, New Jersey

Bill of 25 cents

I switched to another carrier two months ago. I had an overpayment on my account so Verizon sent the refund in the form of a Visa card. Last week I received a bill for 25 cents. I tried paying online and Im a store. Couldnt pay that way. Finally spoke to a person who could take my payment but couldnt take less than a dollar. Ridiculous!

User's recommendation: Make sure the refund amount is correct.

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ID
#3529713 Review #3529713 is a subjective opinion of poster.
Location
Mount Angel, Oregon

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Verified Reviewer
New Reviewer

Make a payment

I'm always having dropped calls or my phone won't let me make calls. Why do I have to make 100 symbols?
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ID
#3524608 Review #3524608 is a subjective opinion of poster.
Location
Joliet, Illinois

Customer service

its not the customer service employees, it's not being able to use my friends phone to call customer service about my missing phone and I am only asked questions about his accout without any option to speak w anyone about my account. The phone recordings are messed up...
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ID
#3524605 Review #3524605 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Customer NO service

Have spoken with two different people which neither could speak english. Neither could answer simple questions about my phone all of of sudden after a upgrade starting using data uncontrollably. Did the live chat which talking to a computer is one of the dumbest things in the world. It only has a few preprogrammed answers so every question you ask it you get the same IGNORANT answer. I'll try T-mobile on my new phones tommorow.

User's recommendation: Stay away from Verizon customer NO SERVICE.

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ID
#3511648 Review #3511648 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cell number

Verizon Wireless - Cell number
Why is my cell phone which is in collect for debt i have. I txted it to see i can recieve message with my online number can recieve messages and someone else answered my number. I have screenshot of the conversation with my cell phone.
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ID
#3502542 Review #3502542 is a subjective opinion of poster.
Location
Rock Creek, Ohio
Pros
  • Service quality
  • Coverage
Cons
  • Dishonesty and or stupidity
  • Departments are not connected
  • Unfullfilled promises
Loss
$100000
Preferred solution
Restore service clear debt and give free service for life

Can't get my password reset, therefore I can't sign in

My phone wouldn't accept or send out calls. I had to sign in but couldn't remember my password and I couldn't get it assigned a new one. To speak with a live person.
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ID
#3502068 Review #3502068 is a subjective opinion of poster.
Location
Puyallup, Washington

Non Satisfaction of being a customer

I am regretting switching to Verizon. I have had nothing but disappointment since service. Even dealing with the customer service. They tell you one thing then don't hold up their end. Once I get my bill paid when I get my check on May 3 2022. I am considering looking for a new phone carrier.

User's recommendation: Stay with your carrier.

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ID
#3501492 Review #3501492 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Changing due date

I need the due date to be the 10th of the month or later. I get a $10 late fee every month because my bill is due the 2nd. I have been with verizon for over 15 - 18 years and I shouldnt have to pay a late fee every month!
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ID
#3482434 Review #3482434 is a subjective opinion of poster.
Location
Ogden, Utah

Scam text

Keep getting scam text and calls only 1 person has my number that is supposed to be the only text and call I get instead constant calls/text from scammers. Why is verizon allowing this?

User's recommendation: it was good until guess they sold my info these scam text/calls are terrible.

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ID
#3482309 Review #3482309 is a subjective opinion of poster.
Location
Davenport, Florida

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Verified Reviewer
New Reviewer

End of 3g service

Why is it so hard online to find out what we need to do about our phones. Do we need to change phones, change service, change sim cards or hat?????nonen
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ID
#3457808 Review #3457808 is a subjective opinion of poster.
Pros
  • Good reception at home
Cons
  • Trouble finding answers
Preferred solution
Let the company propose a solution