Anna S Lky

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Verified Reviewer

Paid my bill phone still not on!!!!!!

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Original review updated Mar 10, 2024

You shut my new service & new phone off because I wasn't using it . I hadn't used it yet because I was in the when I returned from the hospital I had gotten several letters in the mail stating it was going to be disconnected if not used .

It was already shut off when I got back from the hospital & opened my mail. I called in about it when I got back from the hospital & the fraud department said it was off because I owed a payment & not because I didn't use it! I never even used the phone Verizon deactivated it & STILL billed me in full! for the month!

! I PAID it in full on Friday & my phone still can only be used for emergencies! It says it's not registered with a provider!!! This makes zero sense since the lady at the fraud department said as soon as payment was received it would only be up to 24 hrs & it would be back on.

It's been well over 24hrs & still not back on! Also this phone was supposed to be free with a new service agreement!

I did not receive it for free & I am paying full price for the new S24 that the majority of ppl are getting free! I am beyond pissed on many levels at this point!

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Cons:
  • Bad customer service

Preferred solution: MY PHONE TURNED ON

User's recommendation: Don't use Verizon

1 comment
meself

regardless of the situation you do need to pay the bills , so the discontinuation of service was a result of that not being you will need to pay the bill for service and if possibe maybe pay ahead to avoid the issue

Christopher B Xit

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Verified Reviewer
| map-marker Kozhikode Taluka, Kerala

20 years with Vz. Shopping for new provider.

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Verizon Wireless - 20 years with Vz. Shopping for new provider.

Fed up with Verizon, After 20 years of continued service with 9 lines on my plan I find it painful to deal (in anyway) with this company whether it's the useless bots that you have to deal with for 15-20 minutes prior to speaking with an actual Human on the phone, to the coverage of your cell dropping (brand new phone) every time I enter a building in Miami thus the reason I got the new phone in the first place. But now, I have been waiting for a box to send in this faulty Home internet modem back and four different times they have not sent anything but yet charge me for not returning the item.

Well today I came unglued on Nisha, so we will see if this box makes it to the address that hasn't changed in the last ten years. Anyway I added the last however many billing cycles but there won't be much more.

So here's some Pro's...the most minimal human interaction in regards to this company if that's your thing.

Not mine but couldn't think of anything else.

So the Con's...coverage great outside but go into any type of structure and you now have the coolest paperweight around. You need help, you'll get it after you push the 8-9 prompts just to be placed on hold or give you a call back with the average wait time of 15 minutes.

Anyway good luck everyone

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Cons:
  • No customer service
  • Long wait times
  • Long hold times

Preferred solution: I would like actual customer service with a human from the country I pay for the service in.

Yoodlyn P

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Verizon wireless charged me for a service return before the 14 days

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I bought a financing Iphone 15 pro max with verizon wireless but before 14 days I returned the phone, first thing I made is calling customer service in order to ask them how to do the return.

The agent explain me that I have to reset the phone and delete the e-sim. I did eveything like they told me he even sent me a return label.

Two days later I received an email from verizon wireless telling me that they have received my returned item successfully and 5 days later they refund me the money that I paid them.

Now they harassing me with message that I have an unpaid balance when I called they even said their agent made a mistake he did not terminated my service and they are very sorry. But they still want me to pay or otherwise they gonnna make report to credit bureau.

I would like to know how to file a complaint

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Preferred solution: I want my balance zero

User's recommendation: don’t take any services from verizon

Yoodlyn P Fnf

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Verified Reviewer

They want me to pay for a service that I did not have

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I bought a financing Iphone 15 pro max with verizon wireless but before 14 days I returned the phone, first thing I made is calling customer service in order to ask them how to do the return.

The agent explain me that I have to reset the phone and delete the e-sim. I did eveything like they told me he even send me a return label.

Two days later I received an email from verizon wireless telling me that they have received my returned item and 5 days later they refund me the money that I paid them.

Now they harassing me with message that I have an unpaid balance when I called they even said their agent made a mistake he did not terminated my service and they are very sorry. But they still want me to may otherwise they gonnna make report to credit bureau.

I would like to know how to file a complaint against verizon wireless

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Preferred solution: I want them to eliminate the unpaid balance for a service that I did not use.

User's recommendation: Do not take any services from verizon wireless

Anna S Lky

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Verified Reviewer
| map-marker Canton, Ohio

New Phone issues

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I didn't use my new phone, so Verizon thought it was stolen. The Fraud department shut my phone down after only having it 2 weeks & I hadn't used it due to being sick.

They lied & said I didn't pay my bill that's why it was shut off. I only had the phone & service for 2 weeks & my bill wasn't due yet!

My phone was also supposed to be free because it was a new service. They are charging me for the new phone!

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User's recommendation: Don't buy through Verizon

Terrence N Zdm

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Become customer

Verizon Wireless - Become customer
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They said they are closed when you're not enough they continue to say they were closed when I googled and it says customer service doesn't close till 11:00 so I'm not understanding why I can't get through because it's a problem

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Preferred solution: A free phone

Sophiya Akb

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Verified Reviewer
| map-marker Providence, Rhode Island

Reason for my review. Is you sent me the email. The automated system is designed to serve you NOT the customer.i had an issue that turned out not to be one after wasting several hours of my time which

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I gave comments other location. I dont know if it went through.

Now I need to do I same here.

This works for you, not the customer. Youve wasted enough of my time

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User's recommendation: Go somewhere else

Bette C Itn

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Verified Reviewer
| map-marker New Rochelle, New York

Verizon wireless decet

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Updated by user Feb 22, 2024

Verizon wireless is still harassing me with the 3 Rd collection agency

Original review updated Feb 22, 2024
March 2022 I was sent a pre-owned device and charged the entire cost of a new device. From Verizon wireless it was a
Samsung Galaxy ultra 22 5 g
It wouldn't hold a charge, software updates were beyond reliable, screen jumping around and battery draining completely.

Dropped calls. Static, disconnecting etc
Over 1 year of daily communication with Verizon wireless making deals and promises they were not honored.
Verizon wireless caused me so anguish and grief that I got very sick.
This is the short version
Just yesterday they have now sent the bill to the 3 Rd collection company I was a 13 years
Verizon wireless loyal consumer.
They ripped me off and stole parts of my life.
Unreliable device.
Unreliable resolution
Never again.
View full review
Loss:
$3200
Cons:
  • Greedy selfish

Preferred solution: Full refund

User's recommendation: TMobile

Carolyn B Ezk

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Verified Reviewer

Give them a -10 if i could

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I hate this company with a passon! I was a customer for 19 years and they did absolutely nothing for me as a loyal customer.

Its was always a fight to get any type of deal and I always lost. For years I watched them give new customers free phones, gift cards etc and I got nothing. I finally had enough and signed up with MINT 2 months ago and i am so sorry i didn't make the move when i first heard about Ryan Reynolds and Mint.

It was such an easy transfer and I am paying $45 for 6 months and then $15 a month after that. I got 5G and have no problem, great service that checks up on things regularly, free talk and text and no problem with dead zones.

Why did I wait so long? i guess its always tough to make the move since you never know what you are going to. Well i made a great move. So i called Verizon and they told me i have a prorated credit of $40...then sure enough..i got a bill for $120.

called again and they told me if you go with another carrier you have to pay the full month on your last bill and then there is the credit they took back because my husbands phone wasn't 3 years old.

Once again...a customer for 19 years, home and phone service and they would not waive that. There are only 2 words i have to say to them and i can't say it here...so good riddance Verizon!!!

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Loss:
$120
Pros:
  • No pros all con

Preferred solution: waste of time trying to get anything

User's recommendation: stay away

2 comments
Guest

so because i had a $120 balance and not -$40 like they told me and I didnt pay the balance immediately, they turned me over to collections...now they won't get a cent from me. i don't care about my credit score which is 740 anyway....i pay cash for everything so *** you Verizon!

meself

customer loyalty means nothing it seems now adays these "free" phones often come with a higher monthly plan price or new service added to it ( i.e. you pay more)

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Resolved
Helen E Mwj

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Verified Reviewer
| map-marker Temple, Georgia

Resolved: A horrible business with poor customer service

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I had ANOTHER iPhone stop working on meonly bought it 6 months ago. I bought a new iPhone 15 online with almost zero help from representatives.

Over three days and eight reps, my confirmation of terms and conditions would NOT go through.

VZW kept saying The problem seems to be on our end. I am bedridden (stage 4 cancer) and live aloneso I couldnt get to a retail store. One rep named Joey was getting frustrated with meHe was frustrated?" He actually said You sound old.

Is there someone who has power of attorney who I can talk to? Joey said he didnt understand why I was upset by his comments!

Horrible business

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Cons:
  • Uncaring customer service who are paid rather than solve problems

Preferred solution: Let the administration executives call me and help me out.

User's recommendation: Verizon is basically a monopoly so I have no recommendation. It’s like being in the U.S. Army: Expect nothing and be thrilled if anything good happens.

Al W Zcf

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Verified Reviewer
| map-marker Panama City, Florida

Terrible Customer Service & Terrible Cellular Coverage

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Had to switch to another carrier, due to poor cellular coverage areas.

Verizon trying to hold my devices hostage. I paid in full for them at time of purchase with NO SERVICE CONTRACTS!

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Loss:
$10000
Cons:
  • Poor customrmer service

Preferred solution: The devices that I outright own released from their "hostage" hold.

User's recommendation: Look Elsewhere!

1 comment
meself

there is a set amount of time you will need to have service with verizon or any of the others for that matter ( it varys),i believe its 60 days of service before you can port out your number I.e. have it unlocked if its been less time than that you will most likley not be able to port out or have the phone unlocked

Melinda E Hae

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Verified Reviewer

Checking pricing

Charging for iPhone 15 bundle after trade in. Doesnt say that on advertisement.

Melinda Eurick

219742****

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Pros:
  • Nice product
Cons:
  • False advertising

Preferred solution: Price reduction

User's recommendation: Don’t believe advertising

Craig M Vcg

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Verified Reviewer

Took more money than was due then. Finally they admitted their mistake but I'm still waiting for refund

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Took money that I did not authorize and made me wait to get it back said they would call with a supervisor and never did

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Loss:
$1300

Preferred solution: Full refund

User's recommendation: Run

Ricardo R Qqj

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Verified Reviewer

Payment

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Disconnected numbers no answer ,180*-***-**** supposed to be the number, but theres no answer, made a payment went to a wrong account, need to speak to a representative

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Preferred solution: Speaking with a representative

User's recommendation: Direct number

Anonymous
map-marker Miami, Florida

Canceling my service after four years due to the bad outsource customer service

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My name is Denia Anderson and Ive been on the phone for over two hours calling all different kinds of numbers being left on hold for 45 minutes at a time trying to set up my online account and I keep getting kicked off the site and no help in that area and this has been happening for me to me for the last three months or so. Ive been having problems and my phone bill increased and I dont understand why the customer service representatives are not very nice and they hang up on me or they just dont come back to the phone and they leave you on hold and theres a bad language barrier and I need to talk to someone who speaks English to help me because I am really frustrated with this whole thing and its been happening for the last few months

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1 comment
meself

they out sourced almost all of the reps india newest area i heard of, but philipines most luck of the draw to get a usa based rep these reps know little beyond the scripts