Verizon Wireless
Reviews and Complaints
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Verified Reviewer
Charges
Know when your We were charged for the entire month after we switched carriers on the 12th of the month We played 2 carriers for the same month.
- Deceitful billing practices
Preferred solution: Price reduction
User's recommendation: Know when your payment date is and change carrier as close as you can to that date
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Verified ReviewerClaim escalation
I have tried to get my issue resolved through regular customer service representative but asurion refuses to work with me or verizon rep.
I called verizon on july 15th for cracked screen on a samsung tab s7 5e, was transferred to asurion who sent a link to file the claim , I filled out the form online and received a QR code to take to UPS store to send to service center. The service center said they could not fix so they were going to give me $248 some change.
I still owe almost $600 on the $800 device So I called Verizon wireless to let them know what was happening and what my my options were they with me on the phone called assurion and said that I need to have my device returned or replaced or or the full amount given to me for a new device after being hung up on from Assyrian multiple times bowl times and 4 hours on the phone.Verizon Representative Finally got someone to say they would send back my device with tracking number and reimburse the $108 deductible.
After waiting a week for tracking and device I called Verizon again another 4 hoursand was told that my device had "accidently been salvaged" rather than sent back. Still no word on what asurion or verizon are diing to make this right!
- Theft
- Unprofessional
- Poor customer service
Preferred solution: Deliver product or service ordered
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Verified ReviewerBilling Refund
Our interaction with Verizon started over 10+ years ago when Verizon was customer supportive and cared about their Military and Retired Veterans. Now they don't care, all they want is Money, and charge for each and everything, Verizon used to help setup your new phone when you upgraded, now it's here call this number or here's a $5 credit to make you happy.
Verizon has lost it's use to be great customer service support down to unacceptable. That's why we switched to T-Mobile
User's recommendation: Leave Verizon when you get a chance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Vancouver, Washington
Loyalty program
I tried to redeem the loyalty program $10 monthly discount, that was text to me. I called the number and it said as extremely frustrating, because nothing worked to get the discount for being a loyal customer.
I'm disabled and on tight budget so any discounts are important. Please apply to my account?
User's recommendation: Don't try to use customer service number, because you will never reach a person to help
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Verified ReviewerPoor tech support
No response from Verizon
For months my voicemail has not worked. I call, spend about 1-3 hours on the phone with them.
They promise to follow up and escalate the issue. No fixes ever work.
No follow up. No escalation.
- Who knows
- Terrible tech support
Preferred solution: Let the company propose a solution
User's recommendation: If you need voicemail, find another carrier.
they know nothing beyond there script ( i.e. there "trouble-shooting) which does little if anything. a better provider be a good choice
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Verified ReviewerCorporate store would sell me a phone but not activate it or transfer data.
Went to a Corporate store to buy a phone , activate it and transfer data. At appointment time I was told they no longer activate or transfer data.
25 year customer.
They told me to go to an authorized retailer to get this done for 70.00. DOVER DE store.
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a label to ship my trade in. Didn't receive one when I got new phone
Didnt get the full packet for shipping back my trade in. Im finding it very difficult to print a stupid label to ship my phone back, very disturbing.
Should have got it from the store then no issues. Please make it easier for us to return our trades.
I hope in the future this is not an issue for anyone. Lets get the team together and make it easier for everyone.Thank You!
- Good phones great deals
Preferred solution: A packet to mail back my phone and my wife’s trade ins . From the store in which we purchased them.
User's recommendation: Do what’s right for everyone make it simple
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Verified ReviewerCell number
Why is my cell phone which is in collect for debt i have. I txted it to see i can recieve message with my online number can recieve messages and someone else answered my number. I have screenshot of the conversation with my cell phone.
- Coverage
- Service quality
- Unfullfilled promises
- Departments are not connected
- Too many to list
Preferred solution: Restore service clear debt and give free service for life
It is so difficult to communicate with someone that seems to care or understands what your saying and there english is up to par I am Hispanic and slow down when someone tells me they don’t
Understand I slow down and respect the other person and will make sure that I am there for them, the issue with notes that can never be found from one agent to another, the recording indicated that the call is being recorded for training purpose, apparently this does not happen I have been on calls for two hours plus and the call last this long cause the previous agent forgot to live any notes as the agent said they would do, very upsetting when I have to spend so much time on hold transferred from one department to another cause no notes, I could go on and on but would like to talk to someone
- Varies
- Varies
Preferred solution: Let the company propose a solution
the agent will generally only leave notes that suit them as in ( for example here not saying you were or did anyting) you not co-operating thats code for not following there script or asking them a question. you refused help code for the script didnt fix your problem/issue they are outsourced many in philipines ( hear rooster ) they will lie or push you off the phone , they know nothing will happen to them.
as for the call recording its to benefit them, if you for example say you were told or promised this plan or offer or whatever and didnt get it and call and ask about it , they will claim ( 99% sure) they have " no record" , or if something proves you correct . but 100% for sure in a second they can and wll find anything that they can use against you ( hint words like stupid , dumb afre "profanity" )
Talk to agent about hot spot
Sent me wrong product, with no return label. I have to wait for label in mail, ship, wait for you to get it, wait for it to get to me.
What do I use for internet in the time Im doing all this waiting???
Ive paid for a service Im not getting and its not my fault.
When I signed up they told me after my third billing I could call in and I would get 10 percent senior discount. Thats a lie
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t even go there
i would file a complaint with the better business bureau and also not sure if you paid or if its in process ( order in question) but would file a dispute on charge with your bank
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Verified ReviewerTalk to representative
Not able to talk to live representative
{{Redacted}}
Preferred solution: Questions about international access
User's recommendation: Talk to live representative
the "reps" will do nothing and hang up ,
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Verified ReviewerDenied management return call
Phone number phone service issues. No service after continuous paying bill.
Still waiting for return call from upper management. Rep.
Denied me from speaker ng to upper management or supervisor said could only speak to them Believe person using my service and stealing service now steak ng phone number and email along with service. Received many occasions email concerning needing info about my phone seemed to be a scam reported on the NEWS this could be a small part if the problen
- Great bring your own equipment and switch plan
- Over billing and no assistance with proper plan
Preferred solution: Let the company propose a solution
User's recommendation: Not sure very dissappointed
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Verified ReviewerDid not get my phone number
Did not get the information needed from your website at the time I needed it. Im not sure what Im supposed to do when I wasnt given my new phone number from the store.
- Good connection
- Not happy with service
Preferred solution: My new phone number
User's recommendation: Be able to talk to a representative
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Verified ReviewerConcern
Total Disaster!!
I purchased the phone in a local store and set everything up. A new guy apparently put a different address in to send.the bill where I dont live nor did I give him. I gave him the correct address and he used the old address on my liscence.fast forwarding I got a email about cutoff notice. I was on business so I paid 100$ on card I had handy and set payment arrangement up for remainder 84$ no biggie.
Explained my daughter was on vacation and they insured me I was good.. Im pissed because they turned the phone off!!! No one at Verizon has done there job sadly! I pay bills on time.
Cant get in touch with any customer service!
I was thinking about opening a business account with cell phones with Verizon but this experience has been *** No communication whatsoever! How u gonna turn a phone off after a payment arrangement was made and hasnt come even after paying 100$
Preferred solution: Restored service, an apology or and explanation why so many people at Verizon have dropped the ball in the first month. I’m suffering from Verizon’s people mistakes
User's recommendation: Get someone u trust
Forgot password
No complaint, just needed to rest my son's password. Didnt realize the system.
reset my password, makes sense since I called from my phone. Called customer service and got both reset...all good now!
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they are both as bad , issues with both myself, tmobile just hikes fees as they cant raise rates yet due to sprint merger . both know nothing beyond there script, hang ups etc.. all common and nobody cares