Unclaimed
Verizon Wireless
Reviews and Complaints
3.3M
CLAIMED LOSSES
2.5K
TOTAL REVIEWS
330K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
Billing
I changed services in November and now I am getting calls from a debt collector I paid on November 9th and changed on November 17th so if I owe you anything it is only a week
ID
Location
The Bronx, New York
Preferred solution
Let the company propose a solution
New Reviewer
Resolved: Sprint Store
Update by user Jan 20, 2022
Company fixed the issue and I have been provided with partial refund. Sprint 5G Super Mario 3D World + Bowser's Fury.
Original review posted by user Jan 20, 2022
What For fuck.......... AT&T very lost try to spelling..... your 3g or gprs verizon...... very 2 stars Resolved
ID
Location
Kuching, Sarawak
Pros
- Nice customer service reps
- Same bill amount monthly app
Cons
- Not honoring their contract
- No training of employees
Loss
$13
Preferred solution
Price reduction
Input on 5G
It is extremely irresponsible of Verizon to place 5G towers close to airports! The safety of airline passengers is of utmost importance & interference could make the difference between life & death. There are endless locations to place the 5G towers WITHOUT endangering the lives of airline passengers! I expect more from Verizon!
User's recommendation: Call Verizon & give input on 5G tower placement.
ID
Location
Hamden, Connecticut
New Reviewer
Lost phone
No one can assist. There were no call representatives who pickednup the phone after trying to call 5 differnt times over 1 hour.
ID
Location
Albany, New York
Preferred solution
A replacement phone for a lost one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFRAUD AND HACKING ON MY ACCOUNT??????
For HOURS I have been screwing with the CS people on Chat. The voice support doesn;t even work. CALL ME FOR CHRISTS SAKE... YOIU HAVE SOME SERIOUS SERVER AND SECURITY/PRIVACY ISSUES. LOOK MY NAME UP ON WIKI. CALL ME. THIS IS THE WORST SERVICE EVER EVER EVER.... AND ... YOU KNOW YOUR REPUTATION. CALL: 727 393 **** MY LANDLINE SINCE THE VERIZON WIRELESS PHONE IS UNRELIABLE. CALL ME!!!!!!! I should NOT have to beg to have working service. Winn (69.5 years old and royally *** pissed off)
User's recommendation: AVOID VERIZON... I have had it.
ID
Cons
- Cs is beyond miserable
Preferred solution
Deliver product or service ordered
Prices go up customer service goes down
Calling the stores are a jokethey give you a number for customer loyalty only to be on hold for an hour or more only to get disconnected.knowing they have your phone numberand no call back only to start all over again. They dont respect that my time is valuable or god forbid you have a job where you cant stay on hold for that long. They nickel and dime you for everything imaginable yet your rates only go up. We should get paid hourly for being on hold! Good (not great) customer service is a thing of the past!
ID
Location
Chino, California
New Reviewer
Text chatting for 3 hrs to get Apple Watch onto cell bill and also to to change payment method.
3 hrs of text chatting with Verizon solved NONE of my problems. I asked several times to actually speak to a person but to no avail. Then I find out T Mobile is better and less expensive. Very disheartening that a company is not easily accessible by voice.
User's recommendation: Shop around before going to Verizon.
ID
Location
Mount Pleasant, Iowa
Pros
- No pros all con
Cons
- Website
- Poorly trained customer support
- Wasted too much time
Preferred solution
A person to talk with to solve the issues. Also a comparable price to T Mobile.
New Reviewer
Because I am very angry at Verizon.
There is this watch that said the price was zeroThere is this watch that said the price was $0.00 so when I clicked on it to buy it it now showed that the price was now $199!!!!!!
ID
Cons
- Did not fix my caller id issue
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUntrained customer service representitive
I receive an email on 01/17/22 that a payment for a new phone made with my credit card made on 12/17/21 did not go through and to call to make a payment by 12/31/21! I called and after an hour and a half with a representative, she could not manage to take the payment, but she managed to cancel my order and delay it for over a month! She passed me to her manager after I told her I was tired and could not talk anymore, because I was home sick with COVID and he suggested I walked into a retailer! I told him I was still contagious and suggested to go once I was fine, which brought me back to get the phone with a month delay!
User's recommendation: Get another provider.
ID
Pros
- Cellular coverage
Cons
- No resolution
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer
They are thieves! I even had them for 15-20 years. They do not care about you as a customer!!! They will drop you in a heartbeat even though youve been a loyal customer, with multiple lines, always paying on time, for 2 decades. Then told me it was within their right...
View full review
ID
Location
Marion, Illinois
Pros
- I already explained no service
- Still looking for something to like about verizon
Cons
- No call backs
- Horrible customer service
Loss
$1500
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOvercharged and unable to contact customer service
Its more with what DIDNT happen with you guys. So aggravated for 5 months now. And your customer service department never answers. Multiple calls attempted for months.
User's recommendation: Don’t sign up for your services. And if they do, check to make sure they’re not billing you for months after the account is closed.
ID
Location
Marion, Illinois
Service
Verizon Wireless Internet Service
Cons
- No one is ever able to help
Loss
$1500
Preferred solution
Full refund
New Reviewer
Don't ask me again
A promise Verizon is not keeping with a email verizon sent me to win me back after verizon gave all my information to a hacker I feel that I should be talking to legal service I been back 2 months and that same person took all my money out of my chec
ID
Location
Chicago, Illinois
New Reviewer
I cannot get to talk to anyone.
I cannot get any answers to my questions. Please give me on good reason to continue with Verizon. I have spent the last 2 hours trying to get to talk to someone there. Either on line or by phone. This is all crazy. If you people cannot let me talk to anyone How am I supposed to have confidence in anything you offer. This is craziest at its finest.
User's recommendation: go with anyone but Verizon.
ID
Location
Collier, Pennsylvania
Preferred solution
Price reduction
New Reviewer
A promise Verizon is not keeping with a email verizon sent me to win me back after verizon gave all my information to a hacker I feel that I should be talking to legal service I been back 2 months and that same person took all my money out of my checking account I want...
View full review
ID
Location
Chicago, Illinois
Loss
$1000
Preferred solution
hacking when I left the fiwjoke my blood p154/105 plus the first I was with you Verizon gave all my information to a hacker I sat and watched it on email
New Reviewer
Maybe lost check
My payment hasnt cleared and i mailed it on Jan 8. I dont want to be late. Please tell me what to do
User's recommendation: Good luck.
ID
Location
Rialto, California
Loss
$262
Preferred solution
Aphone call
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