
Verizon Wireless
Reviews and Complaints
Verizon Wireless Reviews
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Verified Reviewer New ReviewerCharges
User's recommendation: Know when your payment date is and change carrier as close as you can to that date.
- Deceitful billing practices
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Verified Reviewer New ReviewerClaim escalation
- Poor customer service
- Unprofessional
- Theft
It is so difficult to communicate with someone that seems to care or understands what your saying and there english is up to par I am Hispanic and slow down when someone tells me they don’t
the agent will generally only leave notes that suit them as in ( for example here not saying you were or did anyting) you not co-operating thats code for not following there script or asking them a question. you refused help code for the script didnt fix your problem/issue they are outsourced many in philipines ( hear rooster ) they will lie or push you off the phone , they know nothing will happen to them.
as for the call recording its to benefit them, if you for example say you were told or promised this plan or offer or whatever and didnt get it and call and ask about it , they will claim ( 99% sure) they have " no record" , or if something proves you correct . but 100% for sure in a second they can and wll find anything that they can use against you ( hint words like stupid , dumb afre "profanity" )
- Varies
- Varies
When you have a problem no one answer the phone..
User's recommendation: Bad.
- No resolution
Coverage
User's recommendation: Check coverage before purchasing.
Icant make data calls, only wifi calls, why
My services
User's recommendation: change it and reduce your prices.
Unauthorized use of your service
To check closed account
Verizon Sucks
i would file a complaint with the city and or state utilities i would also file a complaint with the better business bureau verizon will never admit fault
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCorporate store would sell me a phone but not activate it or transfer data.
Account app
User's recommendation: No words.
Terrible series
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOver charged
User's recommendation: Don’t trust customer service when they say the checks in the mail.
Need to speak to a person in Tech support post paid account services
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there script "agents" are mostly outsourced ( not all) who know nothing beyond the script ( alledged troubleshooting). other than that they will do nothing