Verizon Wireless
Reviews and Complaints
3.3M
CLAIMED LOSSES
2.3K
TOTAL REVIEWS
270K
PAGE VIEWS
17
ISSUES RESOLVED
Verizon Wireless Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I purchased a wireless charger on Sept 24, 2021, it did not work, of course I wanted to return it. After waiting over an hour to return the product, Eric called me a Lair, stating I did not purchase the item from Verizon. After trying to get Eric to accept the return,...
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ID
Location
Phoenix, Arizona
Preferred solution
Apology
New Reviewer
Travel plans and unlock account
I can not get your system to book my travel plans. I need for Germany and Africa through oct 28th 540-968-**** System keeps declining my processing the plan
ID
Preferred solution
Deliver product or service ordered
Very poor Customer Service!
Add me the list...extremely poor CS!!! I have tried many times to contact them and gone absolutely know where. Once upon a time you could just dial 611 for support, but not today. I tried all the ways possible to talk to live person and it is impossible to get through the myriad of obstacles put in the way designed to frustrate anyone needing assistance with their product. If you don't believe met, try to get hold of someone, anyone...
ID
Location
Indio, California
Need assistance
Still being charged for a service unable to use do to issues of incorrect information input done by Verizon and caused apple to lock out the phone because phone #s dont sync or match
User's recommendation: None to never use Verizon overcharged services unrendered.
ID
Location
Norway, Michigan
Dishonest company
I have been a Verizon customer for over 15 years. My story is too long to address. But I was misled into getting a new phone for $5 a month for 24 months. Turns out, after trading in my old phone, I'm now paying $20 a month for 24 months. Made numerous calls to Verizon customer service and got different results each time with no satisfaction. Long story short, after the 24 months I'm done with them. They really are a dishonest company.
ID
Location
Saint Augustine, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerExecution
There are thousands of criminals entering the Verizon Wireless Company whom we do not want there. They are thieving their phones and using them for gross crimes. They are in Cleveland, Ohio USA and other places worldwide. We do not want them in any community. We want help in moving them to their execution.
ID
Preferred solution
l would like a reimboursement of $42,000,000.
New Reviewer
About Internet service
Can't talk to anyone about my order for internet service. I don't do business with a company who doesn't answer their phones!
ID
Preferred solution
Talk to anyone in customer service
Have tried to get phone unlocked to transfer service
Not unlocked after multiple attempts. Now on hold again for technical support. I have reset and done everything told to do, put in the new SIMS card multple times and it is not unloced. On the web says Verizon unlocks new phone after 60 days and I've had mine for two years
ID
Location
Raleigh, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
My main phone line gas been a $40 monthly service for 20 years, I purchased a Verizon issued Motorola that I have a SIM for thru TMobile.vsince I wasn't running my second personal phone through them I get 57 minutes on hold just to be told NO!
User's recommendation: Decline all device protection/ insurance that Verizon offers because it's literally a waste of money.
ID
Loss
$86
Preferred solution
Exchange this unlockable Verizon Motorola for any unlocked smart phone or apply a few months of prepaid unlimited service to the Verizon Motorola so my 2nd line is open and you keep my business past the 20 years i up to this moment have given you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed sim unlock code
I've been a Verizon customer for 20 years so I thought buying an used Motorola with a Verizon Stamp on the back and a message on the screen informing how simple acquiring a SIM NETWORK UNLOCK PIN will be has turned into a migraine thatz carrying over from last week. If I could just speak to an actual living breathing human being that was born in this country I may be alright. If not thenvi can't accept that kind of service.
User's recommendation: PAY ATTENTION.
ID
Location
Alliance, Ohio
Pros
- Signal strength & reach
Cons
- No respect for customers
Loss
$80
Preferred solution
A SIM NETWORK UNLOCK PIN for the used MOTOROLA I recently purchased for my back up emergency phone that I keep in my car.
New Reviewer
Unable to talk to a person because internet not working
How is it possible to get my problem resolved when I cannot speak with someone. Cant chat because of no internet over the phone!!!
ID
Location
Bradenton, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNonexistent customer support
I have been with this company for 18 years. For the first 10, they were the best. Then everything changed. Customer support went to zero, they charge you for EVERYTHING. You can't get ANYONE on the phone. I am currently passing the 1 hour on hold for an agent(approx. wait time 8 minutes). This happens EVERY TIME I call. Most of the time, you wait FOREVER, then the system hangs up on you. I have had it, I am going to another carrier TODAY!!!
User's recommendation: DO NOT CHOOSE VERIZON, unless you have a LOT of free time and very deep pockets.
ID
Cons
- Useless customer support
Loss
$2000
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
ON OCT/ 14TH, 15TH AN 16TH I COULN'T CALL ANYONE NOR COULD I RECEIVE ANY CALLS.. I WAS BASICALLY FORCED TO BUY 2 HOURS OF PHONE TIME.. I TRIED TO CALL VERIZON AND I COULDN'T GET THROUGH. THIS WENT ON FOR HOURS AND I FINALLY GOT THROUGH AND THEY DIDN'T HELP ME. I KEPT...
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ID
Preferred solution
Apology
New Reviewer
Put a hold on my wifi box
I would like to put a hold on my wifi for awhile and change my pin to my account so that no one can get into my account.
User's recommendation: This is very complicated.
ID
Cons
- Lack of personal service
Preferred solution
Put a hold on my wifi
Service
Could not find my account or my name or anything to connect to settle a way to cancel this account or to change my phone number
ID
Location
Pataskala, Ohio
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