State: Colorado City: Denver Clear all filters (6 of 1083 reviews match)
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Verizon Wireless in Denver, Colorado - Slowww

2.0
Details
They are very slow to come once waited literally my whole dsu for the lockout service and im hoping its not gonna be the same for my tow right now as we speak.
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Review
#1590652 Review #1590652 is a subjective opinion of poster.
Reason of review
Slow
Preferred solution
Deliver product or service ordered

Verizon Wireless Plan Review from Denver, Colorado

My mom and i opened a family plan with verizon. Shortly after she died and verizon refused to let me do anything with the account since i was not the primary account holder. I was passed from customer service agent to customer service agent and none of them would help. By the time power of attorney was granted verizon refused to accept any of the devices back. Continued to charge late fees and stuck me with a $1700.00 bill. Shame on you Verizon!
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Review
#734883 Review #734883 is a subjective opinion of poster.
Reason of review
Poor customer service

Iphone 6 Plus Review

1.0
Details
A rep on phone got approval for a discount on my iphone 6 plus. He promised me a $200 credit but i had to pay the cost of phone up front when it ships.. I never got my credit!!! No one calls me backs. It was bs deal & i paid full ******* price!!!!!! Ive been a verizon customer 10 yrs!!!!!! I am VERY PISSED!!!!!
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Review
#571955 Review #571955 is a subjective opinion of poster.
Reason of review
Problems with payment

Verizon Wireless in Denver, Colorado - Ripped off over a typo

2.6
Details
I've been a 20 year customer with Verizon and until recently they had always taken care of me when company policy didn't jive with common sense. However, this time they refuse to make things right. Our bill went a few days overdue in Oct/2014; the check for the previous month was already in the mail. Anyway, my wife decided to make online payment, but when she made the made the payment she typed in her account number incorrectly, so the payment was reversed a few days later. So when this happens I receive a text from Verizon stating the account is pass due, my response was to drop in the next day and pay cash. So at this point Verizon has actually been paid twice, which is fine with me, I have a credit for next month. Anyway 3 weeks later I decide it's time to upgrade my 5 year old phone and switch the Verizon Edge plan, which will save me $50/mo. Verizon says they can't because of the "reversed payment." Per Verizon policy, a customer cannot switch the Edge Program if they've had a reversed payment in the last 6 months. Upon investigating the account, Verizon acknowledges the account never went past 30 days and that the reversed payment was due to an invalid account number (aka typo) and that they received our check and the cash payment. So and the Verizon associate and I assume a quick phone will resolve the issue. However, Verizon Financial Services refused to release the hold on the account. I escaladed the matter to a manager and still no results. I called customer service myself and again no results. I'm a pretty loyal guy and in the past Verizon has always treated me well, so I figure well I just pay $500 for the new phone upfront and that should resolve any concerns on Verizon's behalf and I can get the lower priced calling/data plan. Well they can't do that either. If I didn't know better, I'd say somebody in Corporate figured out a way to screw old customers by sticking them in old overpriced plans. The net effect to me is that as a customer of 20 years, I'm paying $50/mo more than a brand new customer. Not only am I paying $50/mo more, but I'm paying $50/mo more for a 5 year old phone. Looks like I'll have to give T-Mobile a try. Unfortunately, T-Mobile doesn't have the best rep either, but at least I'll save that $50/mo and I'll get 2 new phones to boot. Buh Bye Verizon.
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Review
#561784 Review #561784 is a subjective opinion of poster.
Pros
  • For the first 20 years
Cons
  • Getting screwed after 20 yrs
Reason of review
Poor customer service
Loss
$50
Preferred solution
Verizon can kiss off, I'm switching to T-Mobile. I gave them their chance, it's too late now.
Tags
  • Ripping Off 20 Year Customer

Verizon Wireless in Denver, Colorado - Unscrupulous Billing Practices

1.0
Details
I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working correct. They started putting late fees on my bill without any due dates on them, so my account kept accruing late fees ($113.00 in late fees). Everything else was paid. They then sold the supposed debt to a collection agency and now claim there is nothing they can do about it. The federal govt. should make it illegal for companies to sell debt to collection agencies. There is nothing in it for the collection agency to drop the charge. Verizon got their extortion money and walks away. I refuse to pay this $113.00 in late fees. If need be, it'll stay on my credit report for the next 5 years until it drops off. I WILL NOT pay it.
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Review
#528918 Review #528918 is a subjective opinion of poster.
Reason of review
I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working correct. They started putting late fees on my bill without any due dates on them, so my account kept accruing late fees ($113.00 in late f
Loss
$113
Preferred solution
Remove the "in collection" status from my credit reports and show the account as closed and paid in full.
Tags
  • unscrupulous billing
  • verizon extorsion

Verizon Wireless in Denver, Colorado - Verizon Fails Me Everytime!!!!

When I try to make a payment from my phone with their *** app, it doesn't work. I've talked to them about it and they say we are having problems with that app, don't use it. Well take the defective app off of my phone. Also, when I try to log into their website at night, it's ALWAYS (Temporarily Not Available). This is very inconvenient. Another thing, why the *** do I have to enter a PASSWORD to pay my frickin bill. This is true either when actually talking to someone, or from their retarded app. I left T-Mobile because I would get cut off every other block trying to talk to someone. T-Mobile data seemed to be pretty good. Now that I have Verizon, I never get cut off and now my data sucks. My phone seems to work rarely with 4G so called LTE, and when it bumps down to 3G, it doesn't work at all!!!! HHHHMMMMMMM!!!! WTF I have the Samsung NOTE 2. Not to mention now, I have received my 3rd update for the OS. 4.42 KITKAT. Since each update, my battery has gotten slower to charge and drains 3 times more quickly. This is ridiculous. No wonder nobody wants to pay full pop for a phone that doesn't work or do what it has been advertised to do. Do I blame Samsung, Google, or Verizon???? D!!! All the above. It seems to be a self perpetuating business and you cannot win. Seriously, why not go with Cricket or Straight Talk, Metro PCS, etc........ Pay less and still get the same *** for less than half of what the big dogs are charging.. Not to mention my wasted time dealing with "Customer Service Reps" who are doing their job by a computer telling them what to say because they are too *** to think for themselves. If I wanted to speak to a ***, I would go to the mall and interact with high school dropouts. My time being on hold, and not getting anywhere with mindless humans is priceless. Do I want to be contacted by Verizon? Not really unless they can offer me my hourly rate of $85.00/Hr for my precious time being flushed away. It appears that they don't care to make it right for their customers. It's the same with Comcast and other similar providers. They are too big and customers do not take the time to fight or stand up for themselves which is why we are ALL in the same predicament with our government in this country. We are letting them get away with it and turning a blind eye. None of these companies and our government have our best interest. Ignorance!!! If I ran my company like this, I would have been out of business 20 years ago. Go figure!! LOL!!!
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1 comment
Anonymous
#857242

Thats Right.Get a prepaid phone for voice only and throw it out if it doesn't work. Verizon is a Shark Company, Just like United Airlines, its ALL about the money.Prepaid, no contact, throw away phones, they all charge way too much for broadband access.Thats why I,m still on the old Sprint Family plan, 3G Unlimited, sure its slow, but its still $40 a month,will probably just drive 20 miles into town and sit in wi-fi disatnce of a local hotel for internet from now on......screw these big carriers,people are too dependent on thier phones, one EMP will end it all, Onesecondafter.com read.....

Review
#520884 Review #520884 is a subjective opinion of poster.

Contact Verizon Wireless Customer Service

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Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
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