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Great DesertService from Verizon Wireless, Uzziel Meneses, Palm Desert, Ca. 34460 Monterey Ave, suite 105.

Been a Verizon Customer over 24 years. Stopped in early this AM to get a new phone holster and screen saver. Luckily Uzziel asked if I needed some help. I sure did. My current phone could have been exchanged almost two years ago but I never thought it was necessary, as I liked my Galaxy S6. With the need of replacement parts, I thought that it may finally be time to get a different new phone. Uzziel new his products, he new customer service, and he offered me many tips on phone usage. Even told me I could call him from Kansas City, any time I needed a question answered. He should be the head trainer in the Palm Desert area as to how to treat the customer. Great job Uzziel, and thanks for all you help. Mike Mathieu.
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Review
#1462862 Review #1462862 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Reason of review
Good customer service

Verizon Wireless in Los Angeles, California - Lost phone

1.0
Details
I sent back my phone in the prepaid envelope that verizon provided, They say they never got it! This is the second time this has happened.They have the tracking number because its their prepaid mail.Ive called Verizon and spent hours on the phone. I hate their consumer service, They suck!!!!!!!!!!! they are trying to charge me 500.00 for the phone now. This is a complete Scam. They run you around till they break you in hopes you'll just give up and pay the bill. Im planning a class action law suit against these ***. Im gonna call all local news stations and the daily news.
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Review
#967689 Review #967689 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund

Verizon Wireless in Los Angeles, California - Billing Thieves

went to Vine Street store in Hollywood with old wi-fi. Traded for a newer model - or so I thought. A week later I returned wi-fi as my building was hard wired and better for downloads. Receipt stated RETURN - DISCONNECT. Later, got my bill. Still being charged wi-fi that I do not have. Spent 30 minutes on phone with main offices who then said go see manager of that store. Great, he'll see I was charged $80 for two months that I did not have wi-fi as my receipt will say so. NOooooo! The disconnect was for the newer model. I think anyone would have thought that to buy a newer model it was REPLACING the old. Their theory is no, the disconnect was for the new one, the old one was still live. Not only that, it had been used and I was billed for usage. Had I kept the newer line I suppose I would have been charged for two lines. Right. Clerk said I took the old wi-fi home with me, I told them that I left it with them as they said it was obsolete - which was my reason for getting the newer model to begin with. I think one of their clerks - no telling who - took the thing and used it a bit for themselves. The simpleton manager DAVE said he'd give me some little credit but not all. F him, went to AT &T and changed my cell phone - done with Verizon, if these MF'ers sold water for my burning house I'd let it burn. F Verizon.
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Review
#758577 Review #758577 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$160
Preferred solution
Full refund

Verizon Wireless in Los Angeles, California - Don't travel outside the US while in a contract with Verizon

Traveled back and forth to Indonesia from the USA and my phone will not ring or activate voicemail for anyone calling me from the states. If you dial my # you receive and out of business recording or non functioning busy signal. This is my business and personal number and verizon keeps giving me different answers as to why this is an issue until I finally fin someone who fixes it and then it stops working again. I've had no phone service or voicemail service for 6 months and verizon WILL NOT let me out of my contract without an early termination fee of $275 stating it's not there fault my phone will not at the least offer a voicemail for people calling my number.
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2 comments
Anonymous
#878998

Are you really that ***. You're in another country what the h**l can they do....***. buy a preaid phone when you go to third world country's

Anonymous
#888426
@lionhead

Ah, but somehow Verizon went from we can't help you and the phone voicemail will not collect messages while Im out of the country to all is working perfect now, after this post went up.

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Review
#537358 Review #537358 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Let the company propose a solution
Tags
  • verizon global

Doesn't pay to be a loyal verizon wireless customer

I work construction, and there are times I may get a little behind on my bills. I have always paid my bills and caught them up as soon as I am back to work. Usually, when I get behind with my wireless bill with Verizon they send me a text or a courtesy call. I immediately get in touch with them and have had no problem making payment arrangements. That is until recently. Suddenly I could not use my phone. I called in and the recording told me my account had been suspended. I managed to get someone on the phone, and the lady told me since the account had been suspended, payment arrangements could not be made. She said I would have to pay the account in full before my service could be reinstated. I have been with Verizon Wireless since day one. I have been a loyal customer, but that doesn't seem to mean much. All I was asking for was a payment arrangement. I had just went back to work and waiting for my first paycheck. I have since got a phone with Straight Talk and couldn't be happier. I should have been doing this all along. I will never waste my time or money with the lying, blood sucking Verizon again.
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2 comments
rambler
#840064

I am not late every month and I do pay my bills. Very seldom does this happen.

My point is, when it does happen, Verizon was more than willing and happy to make payment arrangements. They want to keep you paying, I get it. Why was this particular rare instance different?

I have been with them at least 15 years. As I said, this is a rare occasion, and I do pay my bills.

MattD78
#839945

You call them blood sucking and yet you are repeatedly late on your phone bill? It's no wonder they finally just cut you off.

If you're late every month eventually any company is going to get tired of that *** and either have you pay more or cut you off completely. Don't blame Verizon because you can't always pay your bills on time.

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Review
#509543 Review #509543 is a subjective opinion of poster.

Verizon Wireless in Los Angeles, California - Unable to change phones

My existing basic flip phone finally broke after 5 years of use and I am a unable to transfer my phone to a new device # without buying a new contract phone for full price running a minimum of $150 dollars and up, even for a basic phones, or renewing a 2 contract which they will give me a phone for free but i will end up paying more on a monthly basis that i would otherwise for prepaid or month to month service. I even tried activating my # on one of their less expensive prepaid phones to no avail. Solution I ported my number out to Google for 20 bucks and ended up terminating service with Verizon. I then switched to Net 10 bought a flip phone for 30 dollars @ Walmart, (much better than my previous flip phone more features USB charger + 2) I used my Google # when activating. I found a Unlimited talk and text plan for 35 dollars a month ( much less expensive than Verizon was 50 dollars a month plus taxes and fees) and use their convenient auto refill feature to take care of billing. Overall there has been nothing 2 complain about, coverage with Net10 is great my phone is CDMA which means it pretty much runs on Verizon's network just without Verizon and their contacts and prices.
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Review
#490089 Review #490089 is a subjective opinion of poster.

Verizon wireless has been charging for a line I never had so they gave me credit, then they started charging me early termination fee they never happen, they have turned off my business phone twices.

For the error, every month I have these problems with my business phone now they are saying that they over credit me for a phone and wants me to pay. It's was explained to me they if was an error and they we're going to take it off but every month its the same old thing now they are trying to make me pay for something that supposed to clear up in the beginning. I have a business I am tired every month of there un professionalism character of not satisfying me as a client interrupting my business turning off my phone and I haven't to leave my business site every month trying to resolve the same issue every month. I am very upset customers and I appreciate if this can be resolved without me having to pay what I don't owe. If not I will be working on canceling my contract believe that I am tired
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Review
#483019 Review #483019 is a subjective opinion of poster.

Verizon Wireless Horrible None Service

I have had Verizon for more than 12 years. I have been trying to add a line since 12/23. I have been hung-up on more times than I can count-no one calls me back but they are my current provider so they even have my number. When I got through finally tonight 1/4 the person who answered could not put the NEW phone I bought in July to a new line when I demanded an explanation he simply disconnected me. When I tried to call again I just kept getting the recording we don't give a *** we're all busy. I am currently paying for six lines so you can imagine my regular bill now and I'm trying to add a line and this is service?? My brother is totally hostile regarding Verizon because of the bad service he's gotten-he went to ATT. I don't want to change all of the number but this has to be the worst service from any company on earth except Dell. I will try again tomorrow but if the service is bad again I will move all of my service to ATT. Good luck Verizon - you are the worst and I've had Verizon since 2000.
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Review
#468734 Review #468734 is a subjective opinion of poster.

Verizon Wireless in Los Angeles, California - Told me I would have features then did not back promises and information

To Verizon, I have been absolutely disgusted with Verizon Wireless and their representatives with respect to my account, promises made, information given to me, and resolution of an ongoing issue with my account. I have been forced to call in to call centers 13 times. Every time I have called the representatives have acknowledged that Verizon Wireless was in the wrong and I have been told that they would personally handle my case and get to a resolution that worked for me as an ongoing customer. I have been a customer with Verizon for over a decade now and in the past have retained service with your company even outside of contracts because of the service coverage Verizon offers. In the past I have had other issues with charges and services but have been able to resolve them or else been stuck with Verizon because of service coverage. The current issues have been escalated many times and I have been told repeatedly that 360 Feedback Reports were launched and that an Operation Supervisor would contact me personally to resolve the issues created by Verizon representatives. It is information and promises made to me by Verizon wireless representatives that have brought us to this point. When I decided to purchase a new handset I was forced into a new two year contract. At that point against my will and in protest by me my plan was also switched. I indicated that I wanted to retain my old plan but would sign a new two year agreement. I was promised that the new plan was better suited to my needs and would work out better for me. Before expiration of my 2 week worry free guarantee I recognized that this was not the case and indicated I would like to return the equipment and go back to my no contract previous plans. I was made promises that by logging my complaints and issues that if I would just give the plan some time I would see it will work out but could go back to previous plans if problems persisted. When the problems persisted I called in less than 2 months later saying I still wanted to return to my old plan and return the unwanted handset. At this point a supervisor in the Ukiah, Ca store offer me a plan since I had been a customer over a decade where for $60/month (Customer Loyalty Plan) I would have unlimited calling, unlimited text, 2GB of data usage and all features associated with the new IPhone5 including mobile Hotspot. Hesitant based on past and recent experience I agreed to the information and promises this representative made to keep my business and keep me in the IPhone5 and contract they had sold me. A few months later when I had a need for my mobile Hotspot I found it inoperable. When I called in to make it functional I was told I did not have it. I corrected the representative telling them that I had been told I would have it. From here Verizon’s complete lack of professionalism, inability to stand behind promises and information relayed to me by representatives, lack of customer service, continued denial of an issue, threats, ignoring me in contradiction to promises, and mistreatment began. After 13 calls talking to representatives and their supervisors and being told I would be called back not one time did any Verizon rep or supervisor call back to make right on the situation that has been created by erroneous promises and information from Verizon. It seems that Verizon just made promises and told me what I wanted to hear to get me off the phone and hoped I would go away or be forgotten. As mentioned 360 feedbacks and email were logged and I was guaranteed that an Operations Supervisors would make right where I had been wronged. Every time I called the representatives acknowledged it was Verizon that was in the wrong yet the only solutions they offered were for me to pay more money. Keisha a supervisor from the South Carolina call center finally agreed to give a plan for $70 that would have unlimited call, unlimited text, 4 GB of data and hotspot and charges would not go in excess of $70 /month or $75 with taxes and fees. She even offered me a $60 credit of $10 a month for the first 6 months to offset the difference of my loyalty plan and the new plan she had me on. In addition she said my hotspot would be made active retroactively and I could begin using it immediately and apologized for the wrongs. Again I told her I was hesitant because of past experience but she made promises that she was taking person accountability for this and would monitor my account and ensure it went smoothly from there on. Against my better judgment I trusted Verizon again. As soon as I hung up I tried my Hotspot which again did not work. In addition when I logged into my account I noticed my charges were $110/month. Confused and angry I called back in and was told again that yet another Verizon representative had given me wrong information. That she had overseen a $40 line access fee. I again told them that this was unacceptable and that it needs to be made right. I have continued to call and be polite and professional in the face of lies and promises unfulfilled from Verizon and their representative. I am disgusted and appalled by the way Verizon has handled this situation. It is criminal the way Verizon has managed this situation and issues never taking accountability for the promises and information I have been given by their representative. I feel robbed and molested that I am subjected to giving my earnings over to a company that continues to mistreat me and be unresponsive to their own wrong doings. I essentially feel that they are using the current contract to steal from me by forcing me to continue to pay them for services not rendered as promised. I only agreed to contracts and plans based on what Verizon and their representatives have told me. I would not recommend that any person I know or do business with conduct any business with Verizon or their affiliates if this is the way they handle their customers and business. I work for a large corporation myself and at no time would we treat one of our clients in this fashion, especially a client with who we have been doing business successfully for over a decade. It is the customer and their financial contributions and recommendations that build a successful worldwide corporation. Giant businesses that feel they are so secure by their size that they can mistreat clients are bound for failure and should be dismantled and allow other companies that seek to do ethical client oriented business to blaze the paths of success. I feel that the only fair resolution of this situation and ongoing issue, that I have done everything in my power to resolve, is for Verizon to make right on the promises made. I should be given my $60 unlimited talk, unlimited text, 2 GB of data plan with the use of my mobile hotspot. If Verizon cannot make right on the promises and information given to me by their company representatives then it is Verizon who is in breach of contract and I should be free to seek service with another provider whom I feel will treat me the way a customer should be treated. I do not see how ethically, in good business practice or in good faith we can continue a professional/business relationship if I cannot trust Verizon as a provider and they cannot make right on the promises and information given to me by the company and its affiliates. The fact that I have had to do all the work here and continue to spend my time resolving your issues further exasperates the situation. I have at no point been rude or discourteous to any of the representatives or supervisors I have had to deal with as I over and over again tell the story and I am told by Verizon yes it is they that are in the wrong but still it is I who will not get an equitable solution. I feel hopeless that Verizon will be any better than they have proven to me so far. I begin to wonder what other legal or business options I have to attempt to negotiate a resolution to this situation. Please have someone with the proper authority and knowledge call to rectify this account and my issues. We cannot continue down this current path. Verizon should have more pride in themselves as a company and their clients than to handle business in this manner. I have spent excessive time and resources on my end to explain and justify the situation I have encountered with your company. The negligence and lack of acknowledgement is beyond unprofessional. As I have been told and assured all these details have been documented in my account and all the phone calls recorded. It should be easy for a Verizon Operations Supervisor to review my case records, notes, and recordings to understand and correct the situation that was created by Verizon. I eagerly look forward to an amicable resolution that satisfies both myself and Verizon and offer you the chance to retain the business and recommendations of a customer that has been with Verizon for over a decade contributing thousands of dollars to build the company to where it is today. It is on the back of customers that Verizon is built and develops and without these customers Verizon does not exist. Severely disgruntled and awaiting resolution, Customer Service Call History: Representative Manager Call Center Nicole Joseph Alfreda, Georgia Debbie Shamira Mobile, Al Natasha Keisha S. Carolina Chris Ben Robert Salt Lake City, UT Whitney Kendra Tennessee Scott Garrett Colorado Christy would not give me a supervisor Washington Federal Way Center Debbie Cloey California Erik William Washington St. Seattle Matt Joyce Tucson Patricia Connie Brookes, Jamal Tampa Vanessa Tracy, Justin Washington St
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2 comments
Anonymous
#785709

I recently had a new Samsung Galaxy S3 sent to the local Verizon store because my phone wouldn't hold a charge. It was sent to them for free under manufacturer warranty.

When I went in to pick up my new phone the guy working told me he would go ahead and transfer all of my photos, contact, messages, etc. onto my new phone. There was an SD card and memory card in my phone. After 30 minutes of my phone transferring all of my stuff onto the new phone, he handed it to me and said it was all done.

I looked on my phone and only had 16 pictures. I said to the guy "hey man, all of my pictures aren't here." He said "they should be there since you have an SD and Memory card." I had to leave to get my daughter from school but he reassured me that they were somewhere on my phone and to look when I got home. I looked when I got home and they are nowhere to be found. I am extremely upset since there were years of photos on there of my kids, family, etc.

I have spoken to four different customer service reps and they have all told me that my pictures should be on my phone. I went back into the Verizon store that did the transaction and asked them to help me find my pictures. It had only been less than 24 hours. I asked them if they already shipped my old phone back and they said that they did and that they had NO WAY of getting my old phone back to retrieve my pictures.

I am so pissed and think Verizon shouldn't hire incompetent customer service representatives that don't know how to do their job completely.

To them it's not a big deal but to me it's a major deal when they have deleted or lost years worth of my photos and memories that I apparently can NEVER get back. Is there something I'm missing here or something that they can do to help me get me my pictures back?

Anonymous
#783313

Wow ... That was a lot.

I'm pretty sure the representatives have no control over how much a plan costs. So I imagine it's hard for them to resolve when you are given bad info by someone else.

I hope this works out somehow. I think kind of thing happens no matter what company you are with

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Review
#459059 Review #459059 is a subjective opinion of poster.
Loss
$50

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

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Verizon Wireless in Los Angeles, California - Verizon Customer Service Sucks

Let me begin by saying I have been with Verizon Wireless since they bought AirTouch. I have averaged my payments to them for this period of time and it's almost $80K. I am having problems with my current iphone 4 and called to see if I could get an early upgrade so I can get the iphone 5, I am 48 days away from an upgrade, 48 days! They will not do it, PERIOD! What ever happened to that Company that used to answer when you called them "your problem is ours"? They said I could buy a reconditioned iphone 4 but would need to sign a new 2 yr contract, now knowing I wanted to upgrade since its close to time and my 4 is having problems, why the heck would anyone with an ounce of brains recommend that? Seriously. One of the phones on my account is almost out of contract, will not upgrade that one, and will term contract after both phones are out of contract and go to another carrier, what the heck right? I expected great customer service and something for my loyalty for all these years, *** me, so any other carrier cannot disappoint me further. Am very dissatisfied. You guys let me down.
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#418811 Review #418811 is a subjective opinion of poster.