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Verizon Wireless - Switch To Verizon Deal Review from Tucson, Arizona

1.0
Details
I switched from Sprint to Verizon through the buyout program. I submitted the final bill but Verizon took over a month just to let me know that the bill from Sprint wasn't worded right. So after 4 more attempts I finally received word that I was not eligible because of the time restrictions. I had spoken to a customer service rep who seemed very enthusiastic to help me get my reimbursement from Verizon but never heard back. I would warn people that Verizon is not very ethical and as soon as I can I will get my phone paid off and never give them anymore business!! This whole experience has left a terrible bad taste with me and Iam just elated by there lack of commitment and just blowing me off.
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Review
#934285 Review #934285 is a subjective opinion of poster.
Service
Verizon Wireless Switch To Verizon Deal
Reason of review
Not as described/ advertised
Resolved

Resolved: Verizon Wireless in Arizona - It works when no one else does, for me.

4.5
Details
A couple of years ago someone "accidentally" cut into a fiberoptic cable between Phoenix and the Northern part of the state of Arizona. This killed ALL phone, internet, 911 service to the upper portion of the state for more than 6 hours. A lot can happen in 6 hours. After researching it, it seems only Verizon (and Verizon Wireless) were still working when this occurred. I also found, in the small town in which I live, that any movement more than a mile from the main highway effectively ended all cell phone service. Verizon Wireless, however, offers a reasonably priced and simple cell phone ($13-$20 depending on seller) and a modest (see: REASONABLE) fee for those of us that actually use a phone as a phone and not a security blanket ($15 mo). This simple phone works INSIDE my home, two miles from the highway. Now I no longer have to join my neighbors out in their yards trying to "get a signal".
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Review
#900279 Review #900279 is a subjective opinion of poster.

Verizon Wireless in Tucson, Arizona - Miserable customer and inquiry service.

1.0
Details
oh what fun it is to sit down to dinner and the phone rings and it is a no named verizen caller, you guessed it a telmarketer , who is on friends and family, or is it names someother outfit. Anyway no name , and you try and call back. No one. It is a blocked number for return call.Verizon upon listening if you can call it that , said well we want to insure thier privacy. what about my privacy.I am on a crusade today to let them know this is not ok.We get about ten calls day, all verizon. One hundred words you want, ok here goes, yes yes yes yes yes yes yes yes yes ect ect ect ect np no no no no no no no no no
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Review
#896915 Review #896915 is a subjective opinion of poster.
Cons
  • Lack of respect
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Verizon Wireless Mobile Phone Service Review from Queen Creek, Arizona

2.0
Details
The verizon switch program is a joke. Was told i would be reenbursed for my atant contract to switch and i would get money from my old phones. This was back in may and its july. I have sent them all requested info and still have not gotten my reenbursement. When i called they told me i was only getting 147.00 per line which equals to about 300.00 and still owe 300.00 on the contract. They lie lie lie.
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Review
#890052 Review #890052 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Problems with payment

Verizon Wireless in Scottsdale, Arizona - The worst customer service ever!

I can't Believe you allow customer service to be disrespectful and so rude to your customer. I can't believe you allow your Company to steal from The customer. I've been overcharged many many times and I had the worst experience with customer service and right now I'm studying other companies to switch. I've been with you guys for a long time, I don't not encourage anyone to join Verizon wireless. Every time I talk to your customer service representative I get sick emotionally and i woke up Next day with zero energy from the stress I get it by talking to you guys and my experience with your company. Words cannot express how terrible my experience with your customer service and your billing department, you're basically hiring thieves to represent your company. Thank you for the worst customer service ever and to encourage me to switch
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Review
#887698 Review #887698 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Reason of review
The worst customer service ever!

Verizon Wireless in Phoenix, Arizona - Former Customer still trying to Resolve a Billing Error after 5+ Years

Sir, I do not know if the message included in this E-mail will fall on the deaf ears of Verizon but there must be a point at which a one-time loyal customer can help a company realize that one bad act on the part of an employee should not be compounded by multiple bad acts on the part of many employee's. While this event may have an humorous tone, please understand the former loyal customer is not laughing at the numerous bad decisions that were set in motion by a simple request to upgrade a cell phone at a cost of $24.95. There is acknowledgment that this event began in December 2010 at a very critical point in the customers life, the mother of the customer had died a few months earlier and the husband of the customer was .on hospice and died during the time of these events. This former customer may have a sense of humor today, arguably there was a lack of a sense of humor at the time of these events due to the customers' struggle to recover from a near fatal stroke/coma. There were many mistakes made on the part of many people working for Verizon Wireless and many by the customer. These have been acknowledged on many occasions by the customer, and at no point by Verizon other than with a $10.00 credit to the incorrect bill that was sent to the customer. With this I will state once again I will pay Verizon the actual amount owed and not one cent more or less. After careful calculations of the amounts charged, the amount owed equals $170.88. Verizon Wireless and the Loyal Customer The Verizon Wireless phone service is arguably the best cell phone service around and this is not what this article is about. This article questions the customer service policies, and the general business practice of a company that responds to a question by a loyal customer by turning the service off thus cancelling a contract with the customer without providing a valid answer to the question. When a loyal customer of a company decides to upgrade a phone to a “new” phone with a larger screen and larger physical keyboard as was available in the “Droid II” cell phone with a “Loyal Customer” upgrade cost of $24.95. There would be expectation by the customer to receive a “Droid II” phone as identified on a packing slip when the phone arrives to the customers’ home. However, this was not the case, the phone that was sent was a “broken” Motorola touch screen phone that could not be activated by the representative over the phone, the technician in customer service (over the phone), or the supervisor of the technical support team (over the phone). The recommendation was made by the supervisor for Verizon customer service to return the phone to a Verizon Store in an effort to activate the “wrong” cell phone or replace it with a “Droid II” cell phone at no additional cost to the “Loyal Customer.” The customer arrived at the local Verizon Store late in the afternoon where there was a large crowd of Cardinal’s fans waiting to meet the Cardinal Running Back. The customer signed in on the register and waited to discuss the situation concerning the problem with the “broken” cell phone that was paid for and not a “Droid II” as was noted on the packing slip that was in the box with the phone. After an hour of waiting and walking around looking at the various phones on the floor, with the “broken” cell phone in hand and an advertisement that was sent through the mail for “Loyal Customer” stating a special offer for “Droid” and “Droid II” phones with a special promotion of “Buy one, Get one ‘Free’ for $99.00.” While speaking with the representative requesting assistance in activating the “broken” phone the conversation got around to the question concerning the fact that the phone that was shipped to the customer was not a “Droid II” phone and that the “New” phone was a “customer returned” phone and “not a new phone.” Then the representative stated that there would be a “$35.00 Restocking Fee” charged to customers account in order to replace the “Broken Used” phone that was sold as “New” to the Loyal Customer” so it could be sent or sold to another loyal customer in the future. This was illogical to the frustrated customer who was then told that the “Droid II – Upgrade” was an error and the cost of a “Droid II” would be “$279.95” not the already paid $24.95 for the broken non-Droid II that would require a $35.00 fee to the customers’ account prior to being able to purchase a New Droid II at a cost of $279.95. Please take note the Droid II that was advertised on the floor was $224.95, and the Special at the time for loyal customers was Buy one, Get one Free for $99.00. None of the Droid phones on the floor had a cost of $279.95. It turned out that logic won the argument concerning the $35.00 Restocking Fee for the incorrect Broken Phone that the customer received in the mail due to the desire for future customers not to have the same experience with a reminder that these were “Loyal Customers” who would not be necessarily “Happy Customers” if the same thing were repeated. The customer had paid the December bill prior to being allowed to upgrade to a “New” phone and the situation in the store took place on December 11, 2010. Verizon bills customers from the 1st day of the month and the bill for the previous service cost approximately $169.00 per month paid in advance of services received. Are you keeping up with the conversation so far? Now comes the interesting portion of the story, please remember the “Loyal Customer” paid $24.95 for a “New Upgrade” phone that on the packing slip stated “Droid II” that did not match the “Old Previously Owned Customer Returned” phone that was shipped. After a brief discussion and a walk around the store with the Verizon Representative to find the “Droid” phone with a price of $279.95” there was an acknowledgment of an error by the representative and the identification of the actual cost of $224.95 for the “Droid II” that was on the floor for customers to purchase. While logic would say the “Droid II was already paid for by the customer the representative and manager of the store stated the offer was not available for “Droid II” cell phones because of the Special promotional price of “Buy One, Get One ‘FREE’ for $99.00.” This was at the three-hour mark of making an attempt to activate or replace the “Broken Phone” that the customer paid for several days earlier through an offer that was no longer available. At this point the decision was made to purchase the Droid II through the Special offer price of $99.00 with a monthly bill that would be approximately $448.00 for two phone lines. As the cost of the phones was being rung up the customer was charged $224.99 for the $99.00 phone and $124.99 for the “Free” phone with the reassurance that two (2) $100.00 Gift Cards would be sent to the Loyal Customer. There were additional products purchased to protect the phones such as chargers, screen protectors, and cases at a cost of approximately $56.00. One of the Droid II phones was activated the same evening of December 11, 2010 with the other one picked up on December 16, at which time it was activated. Neither phone was in the possession of the Loyal customer on December 1, 2010. The prior phone number was transferred to the customers Droid II phone on December 11, and the other phone had a different number on December 16, 2010. There were a total of four charges made for the upgraded cell phone(s) and equipment. One charge of $24.95 on December 6, and three separate charges on December 11, 2010 totaling $405.98. There were three receipts for the individual charges of $56.00, $224.99, and $124.99. There was nothing else mentioned or identified as having been purchased or charged by the Verizon employees. On January 3, a phone call was placed to the Verizon customer service representative in an attempt to make a payment for the January bill that identified $169.00 as the amount due, which was inaccurate based on the two new Droid Phones in the customers’ name. The billing supervisor reassured the customer that the bill was correct as the statement identified, and the amount was paid. On January 15, 2011 a new bill for $448.99 was received without a breakdown of the charges or an adjustment for the previous amount of $169.00 paid taken into consideration. Once again a phone call was made to the billing department asking what the bill was for and why the adjustment for the previous amount paid was not included or if the next February bill would reflect the adjustment? The bill was the charges due from December 1, 2010, and there would not be any adjustments made to the bill as the billing cycle runs from the 1st of the month to the last day of the month or 31st. When asking why there was a charge for service with a cell phone that was not activated until the 11th and 16th of the month with an excess owing for the amount of $169.00 previously paid for one of the phones that should be prorated and reflected in the bill not only for December but also for the January bill. Approximately a week later two bank statements arrived with the already identified charges for the services received and the payments made for the cell phones and equipment. There was an additional charge made to the debit card at the same time as the purchase of the Droid II phones totaling $197.00. There was a search through the receipts for the one identifying the $197.00 charge that was made by the Verizon Representative in the store on December 11, 2010 at the same time as the other charges. A phone call to the store was made and the question concerning the charge was made, and the store manager denied the charge was made. The billing department for Verizon also denied the charges stating there was no record of the transaction. At this point the question concerning the bill for $448.99 became a bigger question and the customer service supervisor stated the phones would be deactivated until the bill was paid in full. This was followed by a question concerning the deactivation of the $100.00 debit cards several days earlier. The amount paid to Verizon for the Upgraded phone was quickly adding up to $572.92 with an original cost of $24.95. The phone bill for December had escalated to $617.99 with a future billing for January and February in excess of $617.99 respectively until Verizon would decide to correct the error. This conversation continued as the cell phones were shut off on February 3, with the reason identified as the customer questioned the bill amount. There was no mention of cancellation made by the customer, or a request made to cancel the service, only a question concerning the mysterious charges and the lack of adjustments for charges previously paid by the customer. Where the one-time loyal customer and Verizon stand today. The customer was given a $10.00 credit on the bill for December, January, and February bill of $1,346.97 less the contract cancellation fees as a result of Verizon cancelling the contract and not the customer. The $10.00 credit was provided six months after the question concerning the $197.00 charge to the customers’ debit card and was granted due to the erroneous $197.00 charge to the customers’ bank account by a Verizon employee for no purchase, service, or anything else by the customer. The debt has since been sold to a collection company by Verizon, but not without several attempts on the part of the one-time loyal customer to make the situation right and pay the true amount due whatever that might be considering the amounts previously paid. To say the least there were charges that were made for services and products that seemed to be ignored by Verizon in addition an apparent theft of $197.00 with a slap in the face credit of $10.00 by Verizon in acknowledgment of the money taken six months after the original question regarding the over statement of the monthly bill for December. Who Owes Who What? Verizon & the Loyal Customer: December Bill $ 169.00 Amount Paid (169.00) Upgrade New Phone 24.95 Amount Paid (24.95) Restocking Charge for Old Broken Phone 35.00 Amount Paid 0.00 Charges for Buy One/Get One FREE ($99.00) 24.99 Amount Paid (224.99) Droid Global (Free) 124.99 Amount Paid (124.99) Accessories 56.00 Amount Paid (56.00) January Bill 169.00 Amount Paid (169.00) New December Bill 448.98 New January Bill 448.98 Charges Identified by Verizon Employee (197.00) Amount Taken Verizon Employee 197.00 Debit Card Refund 100.00 Debit Card Refund 100.00 January/February Bill 897.96 Credit for Charge of ($197.00) (10.00) The Total Cost for the Loyal Customer Upgrade = $627.93. The Total Amount the Customer Owed for the Upgrade plus the Pro-rated Bill for December One-month bill for Droid II Total mount Amount billed for Droid II $ 449.96 Amount Owed for December bill for Droid II $ 145.15 Amount Owed for December bill for Droid II 108.86 Less 11 days the customer did not own the Droid II (79.83) Less 16 days the customer did not own the Droid II (116.12) Total Due for Droid Phones $ 195.95 Amount of December bill Paid $ 169.00 Less 20 days the customer paid (109.08) Amounted owed for Original phone for 11 days $ 59.97 Sub Total Prorated Amount Owed for two Droid Phones $ 195.95 Less Prorated amount previously paid bill (109.03) Less amount taken by Verizon Employee (197.00) Total Amount owed for December bill $(110.08) January Bill $ 449.96 Amount Paid (169.00) Amount Owed January Bill $ 280.96 Amount Owed by the former customer $ 280.96 Amount owed to the customer (110.08) Actual amount owed by the customer: $170.98 Actual Amount Loyal Customer owed for Cell Phone service in January for two Droid Phones after the adjustments for prior payments and the missing $197.00 taken by the Verizon employee without the knowledge of Verizon or the permission of the customer = $170.88. How easy would it be for Verizon to acknowledge an error was made rather than lose a Loyal Customer, trash the customers’ credit, acknowledging a charge of $197.00 by providing a $10.00 credit on a bill that was not prorated for amounts paid by the customer. What started out as a simple upgrade for the customer that would have cost $24.95 ended up costing the customer $627.93. The cost of the error(s) to Verizon over the past 5+ years through word of mouth advertising of one person telling two people about the incident, who then told two people each, “Priceless.” Considering the “Former Loyal Customer” has stood by the statement that the actual amount owed would be paid if Verizon sent a corrected bill with the proper adjustments for the original amount owed by the customer with an apology for the money taken in the Store by the Verizon employee. The customer has gone so far as to state the error(s) concerning the bad faith practice of sending the broken phone, charging $24.95 for a broken phone, wanting to charge a restocking charge of $35.00, and the cancellation of the debit cards that resulted in the customer paying $627.93 for the upgraded phone(s). The Actual Amount Owed by The Former Customer = $ 170.00 The amount Billed for a debt that was never owed = $1,346.97. How is it possible for a company to be allowed to continue to harass a former customer when the damage to the customer exceeds the adjusted amount owed by the customer? The customer has heard Verizon give every excuse under the sun for the $197.00 deduction from the debit card to include shipping charges for the broken phone, the restocking fee for the broken phone, and the December phone bill for the Droid phones. The last excuse while one of over 20 reasons for the charge is probably the correct reason for the deduction, although then there is the amount of the December bill that led to the original question. Why is this bill so high, where are the prorated charges, and when can I expect the adjusted bill? There is no wonder why Verizon does not offer the Loyal Customer this special loyalty upgrade at this time. A simple Observation of a Once Upon a Time Loyal Customer of Verizon.
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Review
#822689 Review #822689 is a subjective opinion of poster.
Reason of review
Problems with payment

Verizon Wireless Cell Phone Service Review from Tucson, Arizona

2.2
Details
Absolutely worthless. We bought a new phone, the Samsung Galaxy edge. It worked fine for a while then started showing serious program and software flaws that made the phone worthless. After several phone calls trying to get the issue fixed we resolved to use the Warranty and insurance to get the phone replaced. After two hours and two separate phone calls we were told to take the phone to best buy. Verizon dropped us on best buy for software analysis instead of just replacing the phone. I fully intend to drop Verizon completely. Absolutely useless company and customer service is non existent
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Review
#773392 Review #773392 is a subjective opinion of poster.
Reason of review
Bad quality

Verizon Wireless in Phoenix, Arizona - I HATE VERIZON!

3.7
Details
"Absolutely horrible!!!!!!!! I will start at the beginning, I was a customer for over 10 years, I moved out to my house about 6 years ago and did not get service, Verizon's best solution was to buy a network extender, I did and it did not work very well. At that time I dealt with the service for years. After paying $330 a month and going over on data magically and always having a $400 bill every month I got frustrated and checked other carriers. I decided to go with Sprint and now I all of a sudden have perfect service at my house. I then called Verizon to cancel and pay them off, I talked to numerous supervisors and finally paid over $1900 to get rid of Verizon and they swore to me I was paid in full and did not need to deal with them anymore. Low and behold three weeks later I receive a bill for $140, I call Verizon and they put me on hold and I need to talk to a supervisor, which makes no sense because it was noted on my account I was paid in full. They stated a supervisor would call me back within 72 hrs, twice I have called and they have told me this and never received a call. I am now calling again and have been on hold for 2 hours just to talk to someone. VERIZON IS THE WORST!!!!!!!!!!!!!!!!!!!!!!" Sprint was $100 cheaper a month with more data and unlimited.
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2 comments
Anonymous
#1077129

I'm with you on that! I had Verizon since 98 and loved it.

Now I hate it. I switched to AT&T in October and cancelled service with Verizon and low and behold they claim they never got a cancellation call from me! I have no proof I called them so they can say whatever they want! To make matters worse they say I owe them $306.00!

I whish there was a way I could get people NOT to sign up for them. They over the last year have turned into monsters!

Anonymous
#1050114

Please no Sprint. They are absolutely the worst.

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Review
#711791 Review #711791 is a subjective opinion of poster.
Reason of review
ALl of services!
Loss
$2000
Preferred solution
Let the company propose a solution

Verizon Wireless in Surprise, Arizona - Poor service

Bought a new I phone 6 and the tech who set it did it wrong. Was not able to receive e mail. Went back to the store and asked for help. They said there were 6 people in front of me. I said that I had just purchased my phone two days before and it didn't work right. I had already waited in line to get the phone and wanted what I had bought to operate. Response no you have to wait. Drove over to an Apple Store and told them my story. They took care of me right away. Made the correct settings version had done wrong and was out of the Apple Store in ten minutes. Your store has a lot to learn about customer satisfaction.
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1 comment
Anonymous
#1070876

I do apologize, but Verizon is a Cellular Service provider. Unless you have your email through Verizon, then you are asking them to help with a third party email - a totally different company.

If they offered to assist you with E-Mail in the first place, they went out of their way to do so. They do not have to, and frankly are not supposed to help you with your personal email accounts that are not @verizon.com addresses due to potential liability issues.

Review
#702549 Review #702549 is a subjective opinion of poster.
Cons
  • Help they provided when they made the error
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
Tags
  • Bad Service Customer

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Products and Services Reviews

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Verizon Wireless in Tucson, Arizona - They lied to my face, then told me they can't fix it.

Absolutely the worst company I have to deal with. When I switched to Verizon they straight up lied to my face. First off the guy told me they had a $60 monthly plan no contract that he could put me on, as I was switching he noticed my phone was pretty beat. He told me that he could do a one for one swap without any charge to me. He *** lied to me. He put me on a $75 monthly plan and just sneaked the cost of my phone into that. My last bill was $160 and the phone that he told me he wouldn't charge me for is going to cost me nearly $500 dollars. On top of that he told me there should be a $100 credit on my account to go towards my payments and it would charge that automatically, instead I was hit with an overdue charge because nothing was being charged as that credit didn't even kick in yet and he failed to mention it could take up to 3 months to activate. Lastly, when he said my data would stop once I hit the end so I wouldn't be overcharged, he also lied. That's an extra $5 charge you have to get so you don't go over your data plan, and he didn't put me on it. I'm done with this ***.
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3 comments
Anonymous
#1021179

Contact FCC.gov and your Attorney General to file complaints. I have and it may begin a process that will help.

Anonymous
#1021320
@Anonymous

Thanks, I'll give that a try.

Anonymous
#1021130

I've had the exact same trouble. Was called out od the blue and told I would have a new Samsung 6 sent with no future contract and the monthly bill would be lowered to aprox $60 per month.

I just recieved my first bill which is now with adjustments for the month in advance charges about $100 per month when I was at About $73 previously.

After a long discussion with customer service and effectively no justice or compensation, I'm told that the phone will not be taken back and I am stuck with the service contract.

Looking for next course of action.

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Review
#681640 Review #681640 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Verizon Complaint