New Reviewer

Suspicious of fraud not sure

I need to speak to a live agent. Artificial Enterra telogens dad dumb *** Even voice sucks I need to talk to a person ***

User's recommendation: Live agent’s are a better quality of service. AI is too stupid and are inefficient!! Unable to rate service before talking with an agent.

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ID
#2490472 Review #2490472 is a subjective opinion of poster.
Pros
  • Too much crap to get an agent
  • Too much bs to get an agent
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Wrong billing of minutes used

I have and old grandfathered in plan on Verizon which gives me 900 talk minutes I have 5 friends and family that I can talk all I want. Also have Verizon mobile to mobile talk all I want. But for some reason a Tech issue they have been chagrining me for every min the last 3 billing cycles I have talked to customer service 2 times to fix the problem. Now they say I owe $1005.28 over my real bill and have turned off my phone. And will not connect me to a real person, Please Help!!!
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ID
#2489831 Review #2489831 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

I need help !!!!!!!

I got a new refurbished iPhone 11max today and downloaded all my material and had help by an agent all the way, and an hour after giving my new phone time to download I was missing pictures and new things were added and the games I had on my old phone was deleted completely and Im still going to be charged fees from APPLE for items I dont even have. I could not call my contacts or email or receive calls or emails &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Im a disabled veteran who needs my phone I live by myself !!!!!

User's recommendation: Until they make changes with the help you should get, I recommend choosing a different company.

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ID
#2487122 Review #2487122 is a subjective opinion of poster.
Pros
  • Continously have to go over te same issue
Cons
  • Terrible customer service always
  • 3 weeks talking some days 6 hours straight
  • Customer service stinks
New Reviewer

20 year customer

I'm a 20-year customer. Now Im committed to making sure everyone knows about my customer experience with the company! Every time I need to upgrade my phone it's an awful tedious runaround to get equipment,talk to an associate,discuss VZW in general. Bottom line sucks,...
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ID
#2486991 Review #2486991 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Activation
Preferred solution
Deliver product or service ordered
New Reviewer

I need to get registered

I got my new phone today and downloaded all my information from my iPhone pro and everything looked good after I waited an hour to make sure everything was okay. But I couldnt sign in , or call my contacts it just kept Ed saying my new phone wasnt registered !!!!!!! I called VERIZON 3 times and got put on hold 3 times I held on for 10-15 minutes each time but never got any support to help me !! So I have a new phone and cant call or text anyone and I am pissed off , BENNY TAYLOR
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ID
#2486966 Review #2486966 is a subjective opinion of poster.
Pros
  • What they claimed to provide
  • I never will do business with verizon again
Cons
  • Do not return dropped customer service calls
  • Disconnects wait times
New Reviewer

In Spanish

Whenever I call customer service to make a payment it is in Spanish I speak English And then they hang up on me
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ID
#2485931 Review #2485931 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Activation
Pros
  • Still looking for something to like about verizon
Cons
  • Fully automated customer service is abysmal
Preferred solution
Let the company propose a solution
New Reviewer

Terrible customer service

I am on the automatic payment plan. My payment isn't even due yet, but when I tried to make calls today, it says that there is no money on my account! Automatic payment and not even due for a couple of days. I'm 66 years old and my car broke down... in a friggin snow storm! I couldn't call out, but after many attempts, the phone rings and it's verizon. I told him that I was in my car in the snow... he asks if I can call from the landline. Uh... sorry, no landline in my car. He asked that three more times in the conversation. Half an hour later of going around and around, giving him my number several times... he just gave up and hung up on me. Had to walk home in a snow storm just to get help. Halfway there, my phone "magically" works. Tried to call and complain, there's another hour going through menus. Never did get an actual person to speak with. And to think... I'm paying for this phone time for a screwed up service. Next month... I'm going to find a more reliable company.

User's recommendation: Skip Verizon if you want to skip headaches and frustration!

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ID
#2485041 Review #2485041 is a subjective opinion of poster.
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You asked me, so I am responding

Verizon Wireless - You asked me, so I am responding
I'm ready to dump Verizon. Not only do they force you to buy 5G if you want a modern phone, but even if no 5G is offered in your area, it still forces you to buy it! Seems illegal to me. And they don't even have plans to bring 5G to my area, but T-mobile did, a year...
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Featured
ID
#2484564 Review #2484564 is a subjective opinion of poster.
Loss
$600
Preferred solution
Price reduction

Payment

The bill was paid since I have auto pay. Today I get an email notice payment being returned. So what is wrong with the payment?
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ID
#2483615 Review #2483615 is a subjective opinion of poster.
Location
Tyrone, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to acesss forgort passwords for billing and pin #

I have a cell phone and called customer service and unable to assist as forgot my passwords for account and billing information. I send a link to chat and nothing resolved. I am old school and would like to talk with someone 1: like to upgrade m phone per notice in the mail to IPhone 4GLTE $10 /month for 24 mos. 2: Also payment is charged to my credit number and will need to update by May Help landline: 952-935-****
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ID
#2483566 Review #2483566 is a subjective opinion of poster.

Traveling

My only complaint is the title of your customer service, Pissed Customer. I think its inappropriate and unprofessional language. It is also poor modeling to younger customers to think thats okay language to express a concern. Most customers are probably not angry but merely, concerned. Thank you for your attention to this matter. Janet Materi
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1 comment
#1998543

You're a complete idiot.. This is not Verizon's website.

ID
#2483556 Review #2483556 is a subjective opinion of poster.
Location
Mesquite, Nevada
New Reviewer

Fraudulent calls

Verizon Wireless - Fraudulent calls
Problems with security, fraud, suspicious infiltrations into phone and bank account and improper billing, allowed by Verizon wireless, and after numerous attempt to report security issues I got stuck with useless iPhone 8, 2018, no response, resolution, just a $528 Bill now in collections
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ID
#2483229 Review #2483229 is a subjective opinion of poster.
Cons
  • Deceitful billing practices
  • Communication
Loss
$30000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can‘t reach a live person

My mother has died and I cannot reach a live person to check on cancelling her account. I just got a statement she paid again after she died and I really need to follow this up. There ought to be a way to reach someone to report a death! Ive wasted a lot of time trying everything I know to get through.

User's recommendation: Add an option to report a death or disabling illness.

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ID
#2482057 Review #2482057 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Terrible customer phone system
Preferred solution
Be able to talk with someone and confirm account information

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to log in

Login is constantly rejected saying my info is wrong...it isn't. Told to register. Trying to register I'm told an account already exists Can't speak to a live person...ever Can't register iphone

User's recommendation: Don't use Verizon Witeledd.

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1 comment
#1997888

Sorry this happen to you.

ID
#2480379 Review #2480379 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Screen protector delaminatiom

On 3/10/21 I upgraded to an iPhone SE and bought a screen protector for $49.99, which was installed at the Verizon store. Two weeks later, the bottom right corner of the screen had delaminated. The store wouldnt replace the screen protector, but offered to give me one that I could replace myself. I called Customer Service and was told that the Stores decision was final. Thats just plain cheap. I expect better from Verizon.

User's recommendation: Ask about warranty for screen protector replacement.

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ID
#2480167 Review #2480167 is a subjective opinion of poster.
Pros
  • Service quality
  • Service quality and reliability
Preferred solution
Deliver product or service ordered