David F Bid
map-marker New York, New York

Need help with a setting

Cant fix a problem with my phone . I need to find out how to turn off the damn Picture in Picture option only thing I see about that feature is for auto. What does that mean on that feature. What do I need to do to turn it off
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Preferred solution: Explaining one of the features on how it operates .

User's recommendation: Damn shame when you can’t talk to someone by just call you have to do all of this. I wouldn’t be calling if I didn’t have problem with features

Sandra W Act
map-marker Las Vegas, Nevada

Verizon Wireless - Version Flip Phone Review from Las Vegas, Nevada

Unable to reach anyone to provide the simple information needed. TERRIBLE customer service!! I wish I had not changed service and phone. BIG mistake...
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't upgrade. 12 mo. Will cost you $40 and you still won't have the features you had previously.

Jody S Gvj
map-marker Brighton, Pennsylvania

Insanely lacking common sense

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Original review Dec 21, 2021
My bill paid by my checking account number BUT wrong routing number. They offered to REFUND AND REBILL AFTER I GAVE CORRECT Information. And they did not understand that they would be refunding money to me that they never received from me. And then rebilling it to me. Which would be great if I didnt give a crap about whoever is that they charged my phone bill to in the first place. And theyll eventually charge me again anyway. I went through four different departments to be sent back to the first department that answered my call. I think I had better luck with the automated service when it came to comprehension. Company founded in 2000 I have been a customer since 2002. Thanks for your service!!!! Idiots
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Pros:
  • Signal service is good
  • Until the last year
Cons:
  • General business practices
  • Lousy service

Preferred solution: Let the company propose a solution

User's recommendation: Change company

David A Efo

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Verified Reviewer
| map-marker Kent, Washington

They have kept me from accessing my free phone service from q-link wireless and I am a gran-mal seizure epileptic who needs this phone to access emergency services and two days ago I had more than 8

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This phone to access emergency services. Two days ago I had over 8 gran-mal seizures and could not contact emergency services to get an ambulance to get me to a hospital to get my seizures to stop. I am extremely lucky to be alive. So I think Verizon wireless owes me an apology. Not to mention anything else. It is their fault I could have died and could not get to a doctor. This company to this minute has still not released my phone so it can be hooked up to the q-link wireless free govt. Benefits program so I can have an emergency phone for exactly this purpose. This is my complaint about Verizon. No. Numbers lead to a human being and unless you have an active account the automated service hangs up on you. Verizon you have lost your human touch and I think I need to speak with an attorney, anybody know a good one. All of my contact attempts are documented in this phone I am currently using to write this review.
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Candacd P

Activate new phone

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Why does customer service hang up when it says that it seems I'm having trouble?????? It should direct you to a human being! This is absolutely ridiculous!!!!
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Preferred solution: HELP WITH PHONE PROBLEM

Anonymous
map-marker New York, New York

Message says my number has been disconnected

Initially I could not get trough to speak with a human being that's why I was Pissed. My wife finally got through to speak with someone after 30 minutes of trying. I can't remember the representatives name but she was fabulous . She explained everything she was doing and what she thought the problem was. my problem was taken care of and now I can receive calls.
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User's recommendation: I don't know about customers, but Verizon would make their customers happier with less AI and more Humans at the other end of the phone.

Jane A Cys
map-marker Toledo, Ohio

My phone wil not receive or place calls

It tells me to call again later. I dont know how to fix this problem. I dont know what else to tell you except that my phone is not sending phone calls. I know why you call this the pissed customer line
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Preferred solution: Deliver product or service ordered

User's recommendation: I would not know what to recommend.

Sandy B Qti

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Verified Reviewer

Fraud on my account

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I recently received a bill and found someone I don't know had opened a second line, and somehow become the "Account Manager", without -my -knowledge or permission, to make these account changes. I tried to close the account by going in person to my local Verizon store, but as the "pin" has been changed, and I am no longer the account-manager, I cannot even close it.

This second line is accruing charges somehow, and it looks like my original line is still occurring charges, even though it is all in collections and ruining my credit. I actually have not been able to use my original phone number since the end of June 2021. I had to file a police report on June 28, 2021, as somebody has stolen my social security number, committed multiple crimes using my information and used an alias unfamiliar to me, so that I am the victim of a special crimes type of Identity theft. This incident leads me to conclude that I am the victim of identity theft on my Verizon account as well.

Furthermore, I do not know who the named person is, or if it is even a real name that shows up on my bill, perhaps somebody is using a fake name and has managed to attach himself to my account so that I now have bad credit as he continues to rack up bills in my name. I would like to think Verizon is responsible for this breach of my privacy, and I hold them responsible for fixing this immediately. Not only that, but I have not been able to use the iPhone that my original number was partnered with since the end of June 2021, due to nonpayment on my account, which locked my phone, so I do not know I'm why I am still being billed or how this number is still being used. I only just noticed this month because I have been in and out of Drug and Alcohol Treatment Programs, as well as Behavioral Health programs due to personal issues l and unable to get my mail, my bills, or go on the internet to check email.

In fact, my email has had to be changed because of identity theft as well. My password and back-up information have being changed without my consent, leaving me no way to switch it back to something I can utilize to check for email notices, so even if Verizon were to try to contact me via my email I used when getting the original line, I wouldn't know it. I would like an itemized Statement of every charge on my account, for any numbers on that account, dating back to when the account was opened, including any online charges made to the account with a list of any credit cards used for any purchases, as someone may be opening credit cards fraudulently too I fear. There should be no online charges at ALL!

I have not used my original phone number since June 2021, therefore, I expect any and all charges on my account to be retracted, corrected and forgiven immediately!!! I also need this person looked into and prosecuted for ID Theft, and I'll be filing a police report to that end shortly. Please close out my account for starters and contact me ASAP at blossomog1234.1234@***.com. I expect Verizon to handle this situation in an expedient manner.

Thank you. Sandy Brewer

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Loss:
$200
Pros:
  • Payment plan options
Cons:
  • Difficulty filing claim for fraud onls
  • Privacy breach

Preferred solution: Full refund

User's recommendation: Do not trust Verizon to protect your identity!!!!!!

Melissa R Mri
map-marker New York, New York

TroubleLogging in pay bill

Your system to reset password stinks. I am stuck in an endless Loop. Need to pay my bill and get back on the app.
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Preferred solution: Log onto website. Change password and pay my bill

Shatika Ppq
map-marker Washington, Illinois

Billing

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Ridiculous wait time never reached an agent. I had a question on my fathers bill. Impossible to get away from my account.
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Tamer Epx
map-marker Silver Spring, Maryland

Customer service failure!!!

Failure to listen & decided against my request and left me hanging on the phone texted what she wanted when I try to communicate she said ok totally ignored her customer me left me WOW VERY DISAPPOINTED WITH THE SERVICE PROVIDED NORMALLY IVE COME EXCEPTIONALLY GREAT CUSTOMER SERVICE ON PHONE OR IN VERIZON STORES ABOVE & BEYOND! Individual need serious counseling on how to treat customers Just for QUALITY ASSURANCE PRACTICES NEED TO BE FOLLOWED STANDARD OF OPERATION ON HOW TO TREAT CUSTOMERS who come to her for assistance!!! SINCERELY, Konjit Kitaw
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Tiron Zyu

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Verified Reviewer
| map-marker Prince George, Virginia

Cannot get into my Verizon account

I switched my unlimited regular account to the 5G prepaid plan yesterday (Jan 20) and now I cant get into My Verizon account!
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Criss S Gkv
map-marker Savannah, Georgia

I was lied to

My iPad Pro was supposed to be here on Friday today and theyre now telling me it will not be here until Monday
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Loss:
$1500

Preferred solution: Price reduction

jill f Nob

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Verified Reviewer

Poor customer service

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i switched to verizon on the july deal.. gave 2 free phones and $600.

prepaid card. 1st prob.. the gift cards were for a 280. a month plan..

they gave me 450$ to shut me up. The phones have not worked since we got them.. always the sound on the phone.. ppl.

can't hear me. They have tried at least 3 seperate times of HOURS with them .. Last rep. did a factory reset..

but DID NOT BACK UP MY GALERY.THEIR CLOUD ONLY SAVED THE LAST 2 years. All week I have been waiting for help.. cloud said there were 700 pictures.. and rep was unable to get in the cloud.

The next rep also couldnt figure it out.. but promised she would call back. She did not.. instead, I got two emails with ticket numbers saying they were working on it.

Finally got Eric today. He was very nice and he tried everything. He did finally say they lost my PHOTOS!!! My Mom, My Sister,, both gone.

My home and family from Boston. In all that time, NO ONE could contact me and tell me what happened. THATS HORRIBLE!

Verizon customer service is awful it may take 2 hours or more to speak with a rep. they want to chat over the community...

which is really another waiting step Verizon I guess, is too big to care about their customers. ZtaERO RECCOMENDATION!!!ay away

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Pros:
  • Good products
  • Reliability
  • No bobody will answer the phone
Cons:
  • Bad practice in working with customer in bad situations times
  • Service tech sales person

Preferred solution: Let the company propose a solution

User's recommendation: s

Deborah E Zvh

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Verified Reviewer
| map-marker Moline, Illinois

Find out how to get my credit card for changing my cell phone company fron t mobile to verizon

I was told that if I changed my cell phone company from t mobile to Verizon verizon would remenburise me what I still owe on my t mobile account ( phones) I have the last bill from t mobile 389.75 and now want my remenburise of 389.75 ( check or credit card
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Preferred solution: Full refund

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