New Reviewer

Resolved: Talk about my service

Update by user Sep 05, 2021

I was going to change my service to another company after I paid my phone off. Which after I paid my phone off it lowered my bill so I think I’ve going to continue with this service. Thank you..

Original review posted by user Aug 06, 2021
I sent the replacement phone back instead because my phone seems to be working fine after I change address and WiFi service. And I need to talk to someone about releasing my number and phone service since I paid my phone off.
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Resolved
ID
#2747835 Review #2747835 is a subjective opinion of poster.
Location
Dayton, Ohio
Preferred solution
My phone released for my transfer to another company

Need verification of alleged communication from verizpn

I received an alleged text with an offer from Verizon and need to verify it please. I tried numerous ways the website said to contact Verizon. Thought at one point I was getting to online chat with a customer service rep, then it said they do have to charge for that!!!!!!!

User's recommendation: Don’t expect “service” when you call CUSTOMER SERVICE!

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ID
#2747123 Review #2747123 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Need to make payment arrangement

Been trying to make a payment but the automated service says its not a valid number but it is I just talked to my husband on the phone
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ID
#2747070 Review #2747070 is a subjective opinion of poster.
Location
Coshocton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to contact a representative to talk to about my bill.

Have been trying to contact a representative about my bill and I find its easier to contact the President! I sent my bill in on 7/31/21 and you say you haven't received it. I just wanted to let you know it was sent and you should have received it.
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ID
#2746886 Review #2746886 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Preferred solution
A representative to talk to .
New Reviewer

Cancel Apple tv

I cancelled Apple TV months ago and noticed they are still billing me. And still nobody is working? Wow, they can work from home and answer phones smh. This sucks. Verizon has moved to a sprint account level very much unsatisfied for the 1st time as I have always had Verizon Wireless.

User's recommendation: Don’t get Apple.

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ID
#2745228 Review #2745228 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund

Change my date to pay

I want to change my day payment for another day and the person take care me resolve my problem fast.
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ID
#2745041 Review #2745041 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dissatifaction with reaching a live customer service representative

I have been a Verizon customer for many years, but now almost impossible to reach a person; wait times are way too long and texting a message brought no results. I cancelled an add on (Mobil Protection) and VerizonPhone reinstated it for some reason. I Finally got a person and while the rep was very nice, to cancel it again was such a convoluted and time-consuming process - i just told her to forget it. I will look into other providers when i move and see if their customer service is any better.

User's recommendation: If you want live and good customer service look elsewhere.

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ID
#2745009 Review #2745009 is a subjective opinion of poster.
Location
Wilmington, North Carolina
New Reviewer

Locked out of my account

I have been locked out of my account..First, quite some time. Now, every time I try to get in and reset the password, it takes me to the same thing..I just want to talk to a person..To get this straightened out..
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ID
#2743823 Review #2743823 is a subjective opinion of poster.
Preferred solution
I would like to get my account unlocked, everything i tried on line did not work.
New Reviewer

Need phone number fixed faeycfuck

Need my new number to work just h as d it changed and it doesn't work help help some one to talk too
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ID
#2742320 Review #2742320 is a subjective opinion of poster.
Preferred solution
Fix my *** numbrrs
New Reviewer

I just changed my number and its not working

I just changed my number and it does not work wantvto have it fixed again so put me with someone to fix itv
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ID
#2742311 Review #2742311 is a subjective opinion of poster.
Preferred solution
Fix the number I just changed

Discuss my bill

The amount I pay every month is ridiculous when so many of the carriers have Much more affordable rates the 1st chance I get I'm getting rid of you guys unless I see significant improvement in my bill I don't even use my phone that much that much and my wife never uses hers As of right now I will never recommend your company to anyone
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ID
#2742088 Review #2742088 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

No service

No, Ive done enough!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Im
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ID
#2742081 Review #2742081 is a subjective opinion of poster.
Location
Allegan, Michigan
New Reviewer

Your site to CHANGE my password SUCKS!!!!!!!!!!!!!!!!!!! I put my NEW password in and your "continue" button WON'T light up so I can PROCEED!!!!

Getting someone to do THEIR job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: T-Mobil.

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ID
#2741794 Review #2741794 is a subjective opinion of poster.
Service
Verizon Phone Service
Preferred solution
Price reduction
New Reviewer

Collections on my credit report

I am not able to get a collections matter resolved. I have called the customer service number several times and provided my social security number and since I dont remember the pin this matter cannot be looked into. This account is over 90 days old.
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ID
#2741527 Review #2741527 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

You suck

your company sucks call me 520709**** you are *** call me backcall me backcall me bac call me bavk call me back

User's recommendation: do not choose verizon.

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ID
#2741359 Review #2741359 is a subjective opinion of poster.
Preferred solution
a damn call 5207092570