Verizon Wireless
Reviews and Complaints
Customer service
User's recommendation: Buyer beware...
Stop serviceas of 3/28/2022
User's recommendation: Good service
Can't contact a human
Scam text
User's recommendation: it was good until guess they sold my info these scam text/calls are terrible
Overcharged me for 6 months, unable to disconnected
- Were polite
- Unhelpfull
Preferred solution: Full refund
User's recommendation: stay away. never sign contract with verizon
Billing916
I'm mad and want to get rid of Verizon
- Poor leadership
- Website
- Overcharging
User's recommendation: Never use Verizon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Friendsville, TennesseeIs my bill going to always be this high
Keep Charging my bank and I have Cancelled service
Security
I paid my bill with the arrangement I made
Preferred solution: I need this checked out we’re I paid my bill
User's recommendation: Please make sure you keep your receipt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
Been with Verizon since 2010. Service was great initially, but gradually got worse as time went by.
This past year, data speeds have ridiculously slow. Sometimes so slow, a speed test fails, and I can't do anything basic like load a website or check an email.
I have called in many times only to get someone on the phone that says that a network engineering level 2 tech support ticket will be opened. Within 48 hours, I receive a generic text message saying the investigation is complete. They say I live in a marginal coverage area.
The only issue is, but might be true, but I have reported numerous zip codes while traveling in a 200-mile radius from my house in TN, and they refuse to acknowledge any problems.
I have escalated to executive relations and this was their reply. Notice how helpful they are trying to be.
"Hello Drew,
My name is Jonathan, and I work in the Executive Office of Verizon Wireless. This email is to confirm receipt of your concerns addressed to Executive Relations. I truly appreciate the opportunity to address your concerns, as it helps us become better at what we do.
I would first like to apologize for any inconvenience that you may have experienced with our company.
I understand from reviewing your concerns that your service not working properly. I understand that having reliable service is important as we increasingly rely on our cellphones. In researching your account, we have addressed similar concerns in recent past and going back as far as 2017. While I understand that service is important, we are not able to find an network disruptions found but rather found that the service in your area is considering Marginal Coverage.
While we understand this is likely not the information you wish to receive, we are not aware of any changes in the near future and have already extensively troubleshoot your concerns. While we do not wish to have any of our customers leave us, if you are continuing to experience poor service across this years, it may be in your interest to seek providers who may have better service where you live as we do not forsee future changes to your experience.
Verizon Wireless radio frequency (RF) engineers and system performance engineers regularly evaluate network coverage and performance to identify locations that may require additional coverage. Based on their analysis and recommendations, cell site construction or other improvements are then planned and budgeted accordingly.
Verizon Wireless' specific network expansion plans, locations, and timetables are considered proprietary and confidential
Sincerely,
Jonathan
Executive Relations
Verizon Wireless"
I have switched to ATT and have much better service so far. Just wanted to share my experience with Verizon.
- I never will do business with verizon again
- Quality of network
- Too much crap to get an agent
- Never credited my account on return after advising me received
- Passed around to one group to another with no solution
- Bad customer support
Preferred solution: Apology
Locked account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Davenport, IowaOvercharging my account
- Poorly trained customer support
- Cannot talk to a human
- Passed around to one group to another with no solution
Preferred solution: Full refund
It's impossible to reach customer service.
Preferred solution: Let the company propose a solution
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I agree. Switching carriers! It’s HORRIBLE