Verizon Wireless
Reviews and Complaints
I was screwed by verizon I'm on the monthly plan and have monthly prepaid...
- Representative rude
- Cs is beyond miserable
Preferred solution: Services
Investigacio
Need info on my phone insurance
User's recommendation: not at all!!!
International plan
User's recommendation: Get AT and T for travel abroad!
Non Satisfaction of being a customer
User's recommendation: Stay with your carrier
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Verified Reviewer | Phoenix, ArizonaCanceled account and still being billed
Preferred solution: To stop receiving phone bills because this account is no longer viable
Payment
- Paying lobster prices for canned tuna for inferior service
Preferred solution: Service back on
User's recommendation: Good
POOR SERVICE
- Countless hours waiting in line
Preferred solution: Price reduction
User's recommendation: go to T MOBILE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobbed
Verizon= FECKLESS BUREAUCRATIC NINCOMPOOPS.
After 12 years of auto-pay, and 15/20gb use a month, the contract i signed was for est $109MO.This year they repeatedly charged me over $2800 usd until I caught it on my bank statement and stopped another $741 dollar charge, (241/) i took a single trip To Europe and trusted them to set me up on day pass which would total 300 extra for 30-days out of the entire year, somehow they charged me 2-3 dollars per minute that whole month and every month after my return home even though i was emailed proof i reverted back to regular plan, so i turned my data off to see if i would still be charged since i have another cell and 5G at the house, but they kept billing me 109 to 115 to 150 to 203 to 341 to $617 to $836 and no one suggest There is an issue but just keep drafting my account hoping I wouldn't look,, thats complete negligence after so many years, 12 yrs, to keep billing me then when i ask them to correct, and stop my auto pay till its sorted out they send me 8-12 text messages threatening to shut my line down within 24hrs, how evil is that, knowing ill never ever ever get my money back from their broken matrix of 1-800 #s feckless crooks! Every time i call for correction, they say they are not approved to credit over $200!!! They billed me 3600 over my entire year's accrued total!
- Coverage
- Robotic auto-answering no human support
Preferred solution: Let the company propose a solution
Bad signal every afternoon and evening
Poor business practice
User's recommendation: Change providers often
My phone bill
I have had to call three times just for access and a transfer pin
User's recommendation: Give all details and make sure all is figured out with reason for call.
*** customer service
User's recommendation: Try AT&T verizon is going to take your money and *** over you!
I need my acct number
Preferred solution: Help getting my acct numbet
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Verizon will not even let me view the charges they have billed.