Verizon Wireless Reviews

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New Reviewer
This morning I went to Verizon Wireless Store at 926 YorkRoad, Towson, MD 2104 to get help regarding my iPhone where it became so hot that it melted the cover of my iPhone. Tyrone assisted us, however from the very beginning while waiting for him to upload his computer...
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ID
#2290761 Review #2290761 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Replacement
Pros
  • Usually good service
  • Seem to have better coverage than most providers
Cons
  • Wasted time
Preferred solution
Needs attention regarding his behavior
New Reviewer

I'm being harassed by lots of spam calls

Im being called all day by spam callers about my car warranty that I dont want
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ID
#2288264 Review #2288264 is a subjective opinion of poster.

Contract

I have heard nothing from verzion.
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ID
#2287847 Review #2287847 is a subjective opinion of poster.
Location
Munich, Bavaria

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Port Number/Technical Support is Terrible

I've been trying to get someone from Verizon for over 3 hours to get the Verizon SIM to activate; I've called several times the following numbers: 800-922-****, 800-392-****, 888-844-****, Verizon chats, and local dealers--none of them so far have fixed my issue. Technical Support told me they couldn't help me since I didn't have a pin; local dealer had me reset network config (which I had already done). Verizon chat for new customers told me to call 800-922-****. I've left me call back number with a different local Verizon dealer in hopes that they can fix my issue.

User's recommendation: I would think twice about Verizon.

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ID
#2286870 Review #2286870 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Disconnect Service in July, but i am still getting billed.

I never write a review, but now I hope someone in Verizon sees what I have been going though. I have called 3 times on 3 different days and till NOW I still cant get someone on the phone to help with my issue with billing. I have been on hold for 1:42 mints and NO ONE picks up the phone. this is not right
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ID
#2286697 Review #2286697 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Billing mistake

I returned a non functioning phone. ( It wouldn't turn on at all.) I returned in the return box Verizon sent me, through ups ( as requested)and received a receipt. Verizon stated they never received the phone and what they received was a watch. Through the tracking for ups, I can see that Verizon received my box at their return center. They're charging me $859 dollars. They are threatening to turn off my service. They are refusing to do their due diligence.
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ID
#2286340 Review #2286340 is a subjective opinion of poster.
Preferred solution
To take off charge for phone
New Reviewer

Sim card

I purchased a new iPhone 12 from Apple store and it did not come With a SIM card
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ID
#2285090 Review #2285090 is a subjective opinion of poster.
Preferred solution
Sim card

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Needed a network code

Have not heard a word. Not even acknowledged
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ID
#2283164 Review #2283164 is a subjective opinion of poster.
Preferred solution
Code
New Reviewer

Billing

This Is the third time I am having issues with my phone and the billing I am not very happy with your company. I called last week to fix my phone because I had an issue and they had took 10.00 dollar's off and customer service told that it will 40 dollars on this bill and from here on out but the full fifty as been taken out of my bank account. not payment and still no date I am very displease with you customer service and not getting anyone. this is not how you treat a loyal customer and I never miss a payment but one because I was in the hospital. I need someone to call me urgently to fix this problem 1-26*-***-****
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ID
#2280056 Review #2280056 is a subjective opinion of poster.
Pros
  • Good device availaibility
  • Only carrier with decent coverage in my area
  • Phone
Cons
  • Hold times for phone access usually over 30 minutes
  • Poor customer service and worst phobe service ever
Loss
$50
Preferred solution
Apology
New Reviewer

Poor customer service

I was quoted 8-13 minutes I waited for over 30 and no representative. I called back and all you wanted to do was push me off on a automated link. Not what I needed or wanted and if this is the service I can expect I should start looking elsewhere for a better outfit.
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ID
#2279668 Review #2279668 is a subjective opinion of poster.
Location
Gilbert, Arizona
Cons
  • Cant contact company
Preferred solution
Let the company propose a solution
New Reviewer

Unable to get account number

The correct account number will not work when processing to get my port number changed so that my wife can pay my bill. There is a glitch in the system and no one at Customer Service seems to be able to figure it out we have been waiting for more than an hour please call me back with a remedy thank you
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ID
#2278196 Review #2278196 is a subjective opinion of poster.
Preferred solution
Need acct number glitch fixed so I can pay my husband’s bill.
New Reviewer

Poor service. The tape is long, ask u to do this and that, take your number, call me in 40 minutes, then dumps calls. That is not why i have verizon to annoy me because i need help to restore ohones

Please have someone call me at 818 830-****, difficult to get any calls through ?\ (818) 830**** PHONE OF VERIZON UNFUNCTIONAL YET WE OVER PAY $110.00? 818 399****
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ID
#2278049 Review #2278049 is a subjective opinion of poster.

Data charges

I have my phone set not to use cellular data and I keep getting text messages telling me I am being charged for data and to look at other plans. I need this to stop or I will have to switch to another carrier. Al Porfido

User's recommendation: STAY AWAY FROM VERIZON.

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ID
#2276106 Review #2276106 is a subjective opinion of poster.
Location
Hopatcong, New Jersey
Service
Verizon Wireless Phone Plan
New Reviewer

Slow loading

Theres a problem with your cell towers not putting out enough bars and causing phones we use to be slow loading data and internet disappearing at different times for both our phones and computer.Whats wrong with your system or its deliberately being done?Need answers for what we are paying you people
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ID
#2273759 Review #2273759 is a subjective opinion of poster.
Preferred solution
Check your system that’s causing us slow loading on our phones and computer
New Reviewer

My new phone was working someone had my sim card it was stolen so my mm

Well I had to look up number so called friend took my sim card

User's recommendation: I can't call anyone.

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ID
#2271781 Review #2271781 is a subjective opinion of poster.
Location
Dallas, Texas