New Reviewer

GOOD NEWS...BAD NEWS

Experienced great service for over a year. Each month our monthly bill was prepaid through a auto charge to our American Express. In Nov 2016, payment was charged followed by the standard text that our account was up to date. Several days later, Verizon sent a text that our account was being cancelled and to contact them. Being this was during a travel time the only access was via the Verizon customer service. The only problem with this is...they DO NOT have a "live" person to speak with and you cannot resolve this over the phone. SO WHAT WAS THE PROBLEM? They were notifying us the plan had changed and would be cancelling if we did not respond. WHAT? WE PAID YOU AND THEN YOU SLIMED US!!!! Upon our earliest possible visit to a Verizon Center we were told that the "Good News" was our plan would go down $5.00 a month. But, since we were not on this new plan they had been charging us for the minutes and text ($18) for the one day we use the phone. No refund offered....No credit offered....But yet we were paid in full for the next 30 days of service. Verizon, customers are ***. YOU are making a major mistake in thinking you can slime us for no reason. SERIOUSLY, if you really wanted to give me a $5 month discount...why not reduce the monthly bill accordingly on December statement. J Walker
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ID
#949453 Review #949453 is a subjective opinion of poster.
Location
Hendersonville, North Carolina
Service
Verizon Wireless Phone Plan
Cons
  • Unfair rate change without notice
Reason of review
Unfair rate charges

Verizon Wireless Roadside Assistance Review

Second time i called for a tow. Second time no one showed up by the promised time. Second time no courtesy call to tell me that the two will be late. Second scripted insincere apology. And all for three dollars a month.
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ID
#907270 Review #907270 is a subjective opinion of poster.
Location
Mountain View, California
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service
New Reviewer

Resolved: Verizon Wireless Fraud

I was told by 4 different employees of verizon wireless that I would not lose my unlimited bandwith plan by upgrading my phone. When I finally went for it I followed the last instructions I was given. To buy the new phone under a 2 year plan, then not to use the new MEID chip but rather move the old chip into the new phone. After a month or so I would be charged the full price of the phone and the plan would revert back due to my having not activated the new phone. Turns out I could have kept my plan if I had just purchased the phone outright at full cost, which I would have been happy to do. I honestly thought about hiring a lawyer before upgrading to collect enough evidence so that if I ended up losing my plan I would be able to fight back... keeping the plan meant that much to me. Afterwards I began a letter writing campaign so they're would be some trace evidence of my efforts when I finally reached someone able to help me. The process has been a nightmare and in the end I encountered some of the meanest-nastiest humans I've ever experienced in my life. Clearly after committing the fraud to trick me into losing my plan they didn't want under any circumstances to let me have it back. I can't believe any company would treat their customers in the way I was treated. One stated that "Verizon Wireless never corrects the effect which occurs due to an employee misdirecting a customer, the only action taken is the employee is contacted and given a correction.". As this is the definition of fraud, I couldn't believe I was told this. Later on this employee on a BBB filing blatantly took my words out of contact to reverse the meaning in two circumstances in order to discret and misrepresent me. Later another accused me of fraud. Given that I was following instructions by a Verizon Wireless employee I was left in a bit of shock. I was told they just can't put the unlimited bandwidth on the account in any case, they just aren't able to. It's not like there is a law preventing them, and it's their own computer system, if they can't add it its only cause they decided to put in some sort of block. I don't believe for a second they couldn't roll me back to the plan as easily as they stole it away from me. Liars. Honestly I don't know how the conversation went downhill so drastically. It's not like I was asking for anyone's first born, just rolled back to the plan I had before someone lied to me. How can I continue to give money to a company who has treated me in this way? How could Verizon Wireless value not restoring my plan above keeping me as a customer. Sprint has plans where customers get a certain amount of data then the plan slows down their internet, but does not turn it off. Verizon charges $15 for each gig over their plan limit. Verizon will have to match this plan. So they will have to offer to everyone exactly what I was looking for. So it doesn't make any sense to me their stance in this scenario. I know the crime of fraud was committed against me and it leaves as lasting feeling that I can only compare to rape or someone breaking into your house while you are at work every month. Someone needs to pay... but no one ever will. Goliath wins and is laughing about it.
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Resolved
ID
#866724 Review #866724 is a subjective opinion of poster.
Location
Boise, Idaho
Reason of review
Poor customer service
Loss
$2400
Preferred solution
To take steps to cause VZW to lose as much business as possible for the rest of my life. Unless you are rolling back my plan don't contact me.

Verizon Wireless MISLEADING ADVERTISING

If you are purchasing from Verizon's on-line store a new Galaxy S7 and planning to get the free Gear S2 smart watch, it isn't going to happen. I ordered my new phone last Friday and got it today. When I started to redeem the offer for the Gear S2 on the Samsung site, it said that the Gear S2 was sold out. Nothing on the Verizon site indicates that there are limited quantities and their website is still advertising the promotion. They contend that I should have read the terms on the Samsung site before purchasing the phone with the expectation that their promotion was good as stated. There was nothing that said "see Samsung site for promotion details". They offered to "make it good" by giving me a $100 off their $299 Gear S2 and I would need a 2 year contract for a new line of service. They would also allow a return and full refund for the S7. These solutions don't "make it right", especially when they are continuing to advertise the promotion.
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3 comments
#1133371

same problem happened to me. they totally lied to me.

I kept getting e mails to upgrade my phone, so I went in to a Verizon store to inquire about whether I qualified for the upgrade promotion. I was told yes. ..not maybe....I was told yes. So,I bought the phone,...

The agent said I 'qualified' for the promotional merchandise, extra data, credit for returning S5 - and got nothing. nothing! 'Qualified' only meant to Verizon that I could go to the Samsung website and apply for the gear. i did - and there were none available...that's it.

No back ordering...just turned away. As for the credit on my S5 - when I went to the store to report the info from the Samsung website, I then learned that if I didn't return the S5 phone I'd be charged $199. The sales person clarified that the "credit" he offered was only a credit if I returned the phone. The credit would offset the backcharge if I chose not to turn it in...huh??

Now, Verizon has a buy 1 get 1 promotion that is also total bull. I can't use that to upgrade my wife's phone either.

it would only apply if I added another phone to my plan.

#1128412

It's also important to note that Verizon states it is a $349 dollar value, and the offer redemption site says it's a $300 value. I spent close to an hour on the phone with Carissa, and I explained all these points.

I was basically told to bad, I should have known it would run out. And that she was passing the information up. We know what that means. They wouldn't even refund a restocking fee to return the phone!

They offered nothing, this is so scammy. I didn't realize Verizon was like this now.

#1128297

Same here... Still running the ad.

NO WHERE on Verizon's site, midst 5 separate ads plastered all over their site, do they indicate that supplies may be limited. ONLY that you make the purchase by a certain date.

Only after you go to Samsung's redemption page (you know, to claim your Gear S2 after you've made your purchase) do you find out that supplies are limited.

To be fair, you could go to the redemption page without buying an S7, but that doesn't excuse that 4/5 of the ads on the Verizon site have fine print that ONLY say "to redeem", not "for limitations", "for details", etc.

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ID
#810482 Review #810482 is a subjective opinion of poster.
Location
High Point, North Carolina
Cons
  • Failure to honor website advertising
Reason of review
Not as described/ advertised
Loss
$249
Preferred solution
Deliver product or service ordered

Verizon Wireless Services Review

I have been experiencing more and more frequent missed text messages. I've been in touch with Verizon several times,and went into a store for help. All the guy did was pull my sim card to refers the tower list, but it did not fix the issue.
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ID
#808620 Review #808620 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Reason of review
Poor customer service
New Reviewer

Verizon Wireless Services Review from Michigan City, Indiana

My family had a contract with verizon wireless. In the middle of our contract we moved out of the country. I contacted verizon to find out my options. They did not have a sister company in the dominican republic. I was told either keep paying for our three lines each month or break the contract and pay the enormous fee for each line. We broke our contract. Now we are back and found out we owe between 1000-**** dollars. I tried to get help by trying to get a reduced bill by getting service again. They told me to call back on Monday. I called today and was told it went to collections. I was trying to do the right thing by calling, but from Friday to Monday it was sent to collections and they can't help at all because they can't open an account that went out. I am trying to resolve paying such an outlandish fee as a result of leaving to teach in a country riddled by poverty. It was out of my control that verizon does not have service in the DR.
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1 comment
#1136471

After being contacted by Ezekiel Fields- Executive Relations- by phone and email several times, it was decided that I would have to pay 40% of the total bill after it was approved. That was months ago.

I have not gotten any response from Verizon since then even after I sent many emails. It seems to be exactly as some other customers described when they mentioned Ezekiel Fields in their comments/complaints.

ID
#800223 Review #800223 is a subjective opinion of poster.
Location
Michigan City, Indiana
Reason of review
Poor customer service

Poor sales associate almost cost Verizon a sale

My partner has had contracts with Verizon for many years and had an outdated android smartphone and he was way past the contract terms on his current plan. I use a different company and normally research online when I need a new phone or plan, but my partner prefers to go into the store to look at the phones and talk with the associates. He decided he finally wanted to upgrade his smartphone, but really did not have anything specific in mind. He looked at the Verizon website and saw a few $99 phones for renewal. He was willing to pay more if he found a phone he liked, etc. We went to this location at about 4:30 PM on a Sunday. It's a small store and there were about 3-4 customers and maybe 5-6 employees when we walked in. A young man (early 20's) offered to help us the moment we came in. Right as you come in the door is a display of attractive Droid phones and my partner saw one that looked nice. Since the signs are not very clear on pricing, my partner explained to the man helping us that he was a customer, no longer under contract and wanted to upgrade, etc He ask the price of the phone he was looking at. The man took his phone number and plugged it into his tablet computer. He said that these specific phones are the most current and expensive phones. We asked again what the price would be and he said "about $250". My partner didn't really want to spend that much and as we walked to another bank of phones we told him that we had seen phones for $99 on the website and could we see those phones. He got sort of pissy and said he really didn't know which phones those were. I then asked, do you have anything cheaper or in the $100-$150 dollar range? He said he would have to "Look it up". I said, OK, go ahead. My partner and I then spent about 15 minutes looking at other phones, waiting for him to come back. He was at the checkout desk just typing away at the computer. We started to get a bit frustrated at this point since we couldn't imagine why it would be such a process to just get phone pricing. We gravitated back to that original Driod phone my partner liked an we were playing with the features. My partner was trying to figure out where the charging port was and I pulled on the cord attached to the phone which caused an alarm to go off. Oops! Another female sales associate came over to turn the alarm off. She was nice and said that it happens too easily on that phone. We said the man helping us has sort of abandoned us and would she tell us the prices of some other phones. She said she wasn't a sales person. We then looked over and the original man helping us had disappeared. This struck a nerve with my partner and he said, Well if nobody can help us you lost a sale and we left. As we were pulling out, we started talking about just buying a phone online, but my partner really had his heart set on getting a new phone that day. He calmed down and he went back in while I stayed in the car. He asked for a manager and explained what happened. The manager was very apologetic and found him a new sales man. I eventually went back into the store. It turned out, my partner was able to get that phone he really liked (at the $250 price) but on the installment plan. By doing this his actual service plan went down in price and he's now paying less per month than he was originally for a new phone and a much better service plan. Basically, they could have lost a sale, granted probably a small sale in the grand scheme of things. I have no idea what the deal was with the original salesperson, but as we were checking out with the second sales person, the original guy was now back helping other customers. I overheard him and he was still being as helpful as a doorstop. I know these jobs don't pay the best, and I really don't think he was new, but it was just really odd!
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ID
#743014 Review #743014 is a subjective opinion of poster.
Location
Venice, Florida
Reason of review
Poor customer service

Verizon is too big for their britches....

i had verizon for 9 years. swithced from sprint. the sales people were very accomedating and knowledgeable. i didnt see it then but verizon nickle and dimes you to death. back in the day with verizon you had to pay $29.95 extra if you had a smart phone for the data. so...
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1 comment
#1263793

I have had the same issues with Verizon and am tired of dealing with them, I live in Arizona and they couldn't care less about the people that have years of service. I got Verizon when they first went into business and talked my family and extended family into getting Verizon service, they were very helpful at the time but the charges kept going up and simply put, THEY DO NOT CARE ABOUT YOU ANYMORE!!!.

They have gotten so greedy and have so many customers they don't need you anymore. I have spent tens of thousands with them and they don't budge on anything any more. I just "won't" afford them anymore.

I'm going to switch to someone else. They have forgotten who helped them in the beginning.

ID
#742097 Review #742097 is a subjective opinion of poster.
Location
Texas, United States
Reason of review
Pricing issue

Two call on two different days...they never show up

So I had a key break off in the trunk. I needed a new key made and explained this the the road csr. I get a text explaining the ETA was 90 mins. About half an hour OUTSIDE of that time frame I call and ask if the person is coming and I get a "yes they're coming" just to rush me off the phone. Finally 2 and a half hours later I get told that no one could service my vehicle. REALLY?! I called several times trying to find out the ETA and each time I was told they'd be there. I even told them I was in a parking garage (luckily it was free) and that it was closing so I really needed someone to come soon. I eventually had to leave my car there and have it towed home the next day and THEN have a locksmith come out to re-key my car. VRS was quoting me in excess of $300 to have a new key made. Without the RS I paid $167. This one is even worse because it was a jump. So was washing my car at a self service car wash. I'll qualify this by saying this was a car that had been sitting and needed a new battery. It was replaced and I was sitting at the car wash with the lights on, the radio blaring and the heater on (the last one I didn't know about). Anyway I finish and got to start my car and I hear the "click". So I call VRS and get an ETA of 90 minutes again. On a side note each time I've called the rep always sends me a text message and the number for the service coming for me is ALWAYS IN ANOTHER STATE!! Anyway I'm sitting there and just know it's going to be the same thing as a before. So I start asking people if they have cables. Luckily I find someone who does and I get on my way. Out of curiosity I dont call and cancel because I wanted to see if I was actually going to get the service provider to come out. That and the next day I took the service off my phone and got AAA. THEY DID THE SAME THING AS THE LAST TIME!!!! I was told that no one was in the area (on a Tuesday night?!) and I would have to call and request new service. I'm paying 4 bucks a month and every time I need to use it they never uphold their end of the bargain. I'm telling you it's not worth it. Long ETA coupled with no one even coming out...just go with AAA. At least you can COUNT on service coming even if the price is a bit steeper.
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ID
#734904 Review #734904 is a subjective opinion of poster.
Location
Berkeley, California
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service
Loss
$100
Preferred solution
Nothing I'll never add the road side again

Hidden fees in my wireless bill

I have been charged $30 month for 25 months , Hidden in my wireless bill... The only reason I found it was to cancel and it kept billing. Even the agent didnt know why it was there. Clearly it was never used . When they agreed that it was a mistake. They would only take of 6 month, saying I paid the bill so basically to bad.. Not ohh we didnt realize we were stealing from you for a service you never had. So sorry we will reimburse you.. Haha fat chance. They acted like they were doing me flavor giving me my own money back. We even called may time to try lowering the bill and they never saw it... and they train 15 weeks. How the heck was I suppose to see it when it was hidden and when you have wireless it says wireless so you think its a normal charge... I hope its not happening to thousands more innocent customers.. Beware if you have Verizon... they DO STEAL FROM YOU and they dont care... about customer service...
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ID
#732324 Review #732324 is a subjective opinion of poster.
Location
Malvern, Pennsylvania
Cons
  • Not ordered
  • Hidden fee dont respect there customers
Reason of review
Pricing issue
Loss
$900
Preferred solution
Full refund

Iphone 5S Review

I received a replacement iPhone 5 s. I was told bye technical support that Apple was going to remedy problem with Apple ID app sticking on phone! So I contacted Apple & they told me that Verizon did it contact them at all! So if I don't have problem solved bye 10-26-15. I'm talking said device to on of their corporate stores in Phoenix Az area and they can do what they want with it
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ID
#723056 Review #723056 is a subjective opinion of poster.
Location
Walnut Creek, California
Reason of review
Poor customer service
New Reviewer

I HATE VERIZON!

"Absolutely horrible!!!!!!!! I will start at the beginning, I was a customer for over 10 years, I moved out to my house about 6 years ago and did not get service, Verizon's best solution was to buy a network extender, I did and it did not work very well. At that time I dealt with the service for years. After paying $330 a month and going over on data magically and always having a $400 bill every month I got frustrated and checked other carriers. I decided to go with Sprint and now I all of a sudden have perfect service at my house. I then called Verizon to cancel and pay them off, I talked to numerous supervisors and finally paid over $1900 to get rid of Verizon and they swore to me I was paid in full and did not need to deal with them anymore. Low and behold three weeks later I receive a bill for $140, I call Verizon and they put me on hold and I need to talk to a supervisor, which makes no sense because it was noted on my account I was paid in full. They stated a supervisor would call me back within 72 hrs, twice I have called and they have told me this and never received a call. I am now calling again and have been on hold for 2 hours just to talk to someone. VERIZON IS THE WORST!!!!!!!!!!!!!!!!!!!!!!" Sprint was $100 cheaper a month with more data and unlimited.
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2 comments
#1077129

I'm with you on that! I had Verizon since 98 and loved it.

Now I hate it. I switched to AT&T in October and cancelled service with Verizon and low and behold they claim they never got a cancellation call from me! I have no proof I called them so they can say whatever they want! To make matters worse they say I owe them $306.00!

I whish there was a way I could get people NOT to sign up for them. They over the last year have turned into monsters!

#1050114

Please no Sprint. They are absolutely the worst.

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ID
#711791 Review #711791 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
ALl of services!
Loss
$2000
Preferred solution
Let the company propose a solution

Billing rip off - going into second year now

I was a paying customer with Verizon Wireless for over a decade until September, 2014. I called to cancel Verizon Wireless service in September, 2014, and was subsequently issued credit for balance of the billing period. No phone billing or phone activity in Oct, Nov, Dec in 2014; no phone billing or phone activity in Jan, Feb 2015. Account paid in full. For some reason, Verizon Wireless decides to start billing me in March, 2015 (which I never authorized) even though I no longer have this phone and now use another provider. I start calling and writing Verizon Wireless repeatedly beginning April 7 after receiving bill in the mail. I repeatedly tell them I cancelled service. Every time I call I get a different answer and a different balance due (it has ranged from $109, $119, $47 and $16 depending on which call you reference). For example: On June 20, I spend over an hour on phone with Marrisa in customer service who tells me my invoice amount of $119.39 has been corrected. The revised amount due is now $16.39 and she promises to email me confirmation of same (which, of course, never happens). Verizon Wireless can listen to the recording however. Subsequent phone calls have me on hold for long periods of time, often over ½ hour before I give up and end the call. I send Verizon Wireless another detailed letter which is never acknowledged or answered. I receive collection letter from the firm of Valentine & Kabartis dated July 7, 2015 demanding payment in the amount of $47.61 (not sure where this amount comes from). I send written dispute to Valentine & Kabartis and copy Verizon Wireless. July, August, 2015 – Verizon Wireless begins sending me billing statements with past due amount of $47.61. I make several more calls all of which end with me on hold for long periods of time, usually over ½ hour before I give up and end the call. I send another detailed letter which as usual goes unanswered. Receive collection letter from the firm of Chase Receivables (I guess Valentine & Kabartis told Verizon Wireless they couldn’t collect, so they just moved on to another firm) dated August 27, 2015 demanding payment in the amount of $47.61. I send written dispute to Valentine & Kabartis and copy Verizon Wireless which as usual goes unanswered. Here is a representative example of my attempts to resolve this matter with Verizon Wireless: On October 5, 2015 I again attempt to call and discuss with customer service. I call 8:11am and connect with a service agent 8:24am. She places me on hold to get someone to help me with this billing issue. I remain on hold until 8:54am when the call is disconnected by Verizon Wireless. So I go online and through the Verizon Wireless website begin an eChat with an agent (Hayley). While I am typing my response to her question, she sends me text saying, “it appears you are no longer there so I’m ending the session,” then disconnects before I can hit the send button. So then I get in my car and drive to the Verizon Wireless store in Manalapan, NJ. After waiting over 1/2 hour on the retail floor, I explain my situation to Donnalynn, a “Solutions Manager” who tries to help but explains there is little she can do. She calls the Verizon Wireless “Recovery Operations Team” three times 800-852-**** before getting through, but we soon realize that simply forwards the call to Chase Receivables who attempt to collect a debt. She sends email to someone in corporate but tells me she cannot copy me on the email. She has no additional contact numbers for Verizon Wireless. So I wasted an entire morning and still am no closer to a resolution. This is typical of my attempts to resolve this matter. Clearly, Verizon Wireless has a formal strategy whereby they intentionally thwart any and all attempts by consumers like me to fix billing issues knowing that most consumers will eventually just give up and pay. The logical thing for me to do here is to give up and pay, as the time I’ve already invested in these calls, emails, letters and visits to retail location has cost me at least 50 times the balance in question. But I am fighting on principle now. A quick internet search shows clearly that this is standard operating procedure for Verizon Wireless and there are thousands of complaints posted online from people just like me. I can’t help but wonder how many more simply gave up and paid money they didn’t owe. Verizon wireless may have great coverage, but they have the worst customer service I have ever seen. That they deliberately employ these tactics is criminal.
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ID
#711082 Review #711082 is a subjective opinion of poster.
Location
Freehold Township, New Jersey
Cons
  • Billing charges
Reason of review
Poor customer service

Review

I can't seem to walk into or out of a store without spending more money with them. They need to make an unlimited plan option again or at least cut in half the monthly access line fee. Since they set me up with a separate plan on a separate line that I did not ask for I poured in their number over to sprint and got a 4G home router for 100 bucks a month for 30 gigabytes. Verizon cost is $225 a month not counting the access line free. Absurd
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ID
#689858 Review #689858 is a subjective opinion of poster.
Location
Wessington Springs, South Dakota
Reason of review
Pricing issue

Verizon and phone surprisingly disappointing.

Signed up to Verizon for improved coverage; got that. Got new phone with Verizon, bought outright as required to avoid contract. Got 2, including one for my wife. Disappointment 1: Phone doesn't connect to 2004 Prius (my car), though connects well with 2007 Prius (wife's car). Disappointment #2. Nothing was said during the sale about Bluetooth compatibility; would have thought that if my 2005 Motorola phone connected, this 2015 LG Extravert II would have. It didn't, and sales offered 2 options: swap for identical phones (which would've had the same problem), or return both phones (and now I wish I had while that option was available). Kept phones and continued trying to work out problems thru tech support. And Analog clock shows incompetence-clock face shows 40, not 60 minutes! Next, discovered can't download photos from phone to computer unless a memory card (not provided) is installed. Next, discovered email app that comes with the phone doesn't work, and was discontinued a while ago. On-line tech support can't fix these obviously LG problems, however, they continue to sell the phone and are responsible to ensure the phone works properly. Big disappointment. Coverage is better than competition in this area, otherwise, Verizon would have another ex-customer.
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ID
#637349 Review #637349 is a subjective opinion of poster.
Location
Madison, Alabama
Cons
  • Uninformed
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund