New Reviewer

I was told I would receive my validated company discount and was told it didn’t quailify

1.0
On Feb 10 my company discount was validated, I called numerous amounts of times and was told it would be on the next months bill, then I was told in March that it would be fixed before the April draft, however when I called to check on it I was told I didnt qualify. Verizon needs to honor the discount for my company since I was told they were going too. Prisma Health Employee!!

User's recommendation: Don’t go with verizon.

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#3506460 Review #3506460 is a subjective opinion of poster.
Location
Williamston, South Carolina
Preferred solution
Price reduction

All Pluto channels in spanish

Horrible phone experience. Could not get a human to speak with. Your chats were unhelpful and did not recognize my problem after numerous attempts. Total waste of time (over 1 hour). Suggestion: get rid of chats. They r not helpful and extremely frustrating. Going back to my previous provider. !!!!

User's recommendation: Do not become a customer; just stay with what u have. Horrible horrible service. The technician,granted a nice guy was here from 8am until 2 pm and there are still problems. As far as recommendation for future customers. DON’T become one.

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#3506413 Review #3506413 is a subjective opinion of poster.
Location
Oceanside, New York

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Verified Reviewer New Reviewer

Cell number

2.5
Verizon Wireless - Cell number
Why is my cell phone which is in collect for debt i have. I txted it to see i can recieve message with my online number can recieve messages and someone else answered my number. I have screenshot of the conversation with my cell phone.
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#3502542 Review #3502542 is a subjective opinion of poster.
Location
Rock Creek, Ohio
Pros
  • Coverage
  • Service quality
Cons
  • Departments are not connected
  • Unfullfilled promises
  • Too many to list
Loss
$100000
Preferred solution
Restore service clear debt and give free service for life

Coverage

1.9
Verizon used to be off strong satellites, with decent service . Now (in the city limits) after going 5G, it works at 50%. WHY !?!?!?

User's recommendation: Look around for better carriers!

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#3502432 Review #3502432 is a subjective opinion of poster.
Location
Lewiston, Idaho
New Reviewer

Repeated calls made and automated system does not connect me with a rep over an hout

1.2
Not able to talk to a representative and consistently having to go they the the automated system and online would not work either!!! Total fail!!!!!!!
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#3502284 Review #3502284 is a subjective opinion of poster.
Preferred solution
Someone to talk to!

Can't get my password reset, therefore I can't sign in

2.8
My phone wouldn't accept or send out calls. I had to sign in but couldn't remember my password and I couldn't get it assigned a new one. To speak with a live person.
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#3502068 Review #3502068 is a subjective opinion of poster.
Location
Puyallup, Washington
New Reviewer

Really Really Really BAD Customer Service

2.1
My phone won't let me call anyone today. My payments are always on time because I autopay. When I tried to open a Chat to find out if there was some kind of service outage I was told I have to pay. That's total BULL!!!
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#3501959 Review #3501959 is a subjective opinion of poster.
Location
Lone Tree, Colorado
Pros
  • I dont no just started an had no luck with it
Cons
  • Want
  • No problem resolution
Preferred solution
It would be nice if I could get a solution to my problem

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Verified Reviewer New Reviewer

Found lost phone

Found an iPhone Nothing just contact the owner What else do you want me to say Im trying to contact the owner

User's recommendation: Found an iPhone.

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#3501902 Review #3501902 is a subjective opinion of poster.
Location
Pocatello, Idaho
Preferred solution
The owner of the phone

HAVING A PROBLEM W/CELL PHONE . . .TRIED CALLING FROM LAND LINE . . .AUTOMATED USELESS

2.0
SEE ABOVE ..................................................................................................................................................................................................................................................................................................................................................................................................................

User's recommendation: WAIT.

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#3501900 Review #3501900 is a subjective opinion of poster.
Location
Atlanta, Georgia

Non Satisfaction of being a customer

3.1
I am regretting switching to Verizon. I have had nothing but disappointment since service. Even dealing with the customer service. They tell you one thing then don't hold up their end. Once I get my bill paid when I get my check on May 3 2022. I am considering looking for a new phone carrier.

User's recommendation: Stay with your carrier.

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#3501492 Review #3501492 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Locked account

too many attempts too log in on my verizon application and need to reset password please help with this issue
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#3500798 Review #3500798 is a subjective opinion of poster.
Location
Pueblo, Colorado
New Reviewer

Suspended line

We have in vacation until August 7 so we need suspend our lines Phone numbers are 319 270 **** and 319432****
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#3500641 Review #3500641 is a subjective opinion of poster.
Location
Sebeta, Oromiya

55 plus senior discount

I inquired about the 55 plus senior discount and was told that it was only offered randomly. I am 77 and have been a Verizon customer for years. I think I deserve the discount.
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#3500627 Review #3500627 is a subjective opinion of poster.
Location
Belleville, Illinois
New Reviewer

1.3
I went to authorized store (promised) 700.00 trade in, paid money on phone bal too offset cost after trade in called down payment lol. Got a Lemon phone was told to turn new phone backin 3 days later...Verizon would ship me a better replacement asap, waive extra fees &...
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#3499862 Review #3499862 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Loss
$740
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

I feel that I was miss laid on the time that my replacement phone would arrive today which is a big inconveniences for me

1.6
I ordered a phone through the claims department and have not received my phone it's supposed to arrive today between 5:00 and 7:00 and there I have no phone the number you can reach me at is 602-554-**** but $189 was taken out of my account and I hav
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#3499816 Review #3499816 is a subjective opinion of poster.
Location
Mesa, Arizona
Pros
  • Good reception at home
Preferred solution
Price reduction