Verizon Wireless Reviews

Show reviews that mention
phone verizon service customer service customer bill account store number phones
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Poor internet service

Update by user Nov 17, 2021

this ios not the company I should have mentioned.

Original review posted by user Oct 13, 2021
I pay for standard, because there isn't any better, internet service. I pay $49.00 per month, but if I were to reduce that by $1 every time the service quits, the company would be paying me that amount and probably more. I have talked to CS and get nowhere. I can't count on Zoom meetings, classes, streaming without having several interruptions. Years ago I had great service, now it's lousy and it's the only service where I live..
View full review
Resolved
ID
#2967589 Review #2967589 is a subjective opinion of poster.
Location
Tacoma, Washington
Preferred solution
Let the company propose a solution
New Reviewer

Charges

Someone unauthorized has been charging to my account would like to speak with an agent to verify. Please help

User's recommendation: Changes unauthorized.

View full review
ID
#2966831 Review #2966831 is a subjective opinion of poster.
Loss
$999
Preferred solution
Let the company propose a solution
New Reviewer

Unable to get phone service or e.mail help

I had heard good things about this company but my experience has been very bad. I have been waiting on the phone for help for Find more than an hour. Have called different numbers with no success. I would advise anyone thinking about signing up with verizon to think again. It is clear that their policy is to block any inquiry using whatever technical diversion they can.

User's recommendation: Find another Carrier.

View full review
ID
#2966750 Review #2966750 is a subjective opinion of poster.
Preferred solution
Technical help
New Reviewer
I AM NOT ABLE TO SUBMIT A CLAIM WITH UPS AS ADVISED BY RECOVERY to help with my dispute. THE SHIPPER AND RECEIVER OF RECORD ARE ON THE LABEL as Verizon, obviously as it was provided by Verizon and Verizon employees should know that seems you are avoiding...
View full review
View full review
ID
#2966677 Review #2966677 is a subjective opinion of poster.
Loss
$113
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Final bill

Cannot connect to verizon.com no longer a customer and I need a printout of final bill today please advise
View full review
ID
#2966660 Review #2966660 is a subjective opinion of poster.
Location
Louisville, Kentucky
Preferred solution
Printout of final bill

Non-existent customer service

a simple question. called Verizon. put on interminable hold with no information to how long it would be until I could talk to a human. the automated service did not understand my question.

User's recommendation: give up on customer service. if you don't need them, they're fine.

View full review
ID
#2964768 Review #2964768 is a subjective opinion of poster.
Location
New Tazewell, Tennessee

Payment arrangement

M P They tried to contact me but I was unable to get to the phone and I made several attempts to call them back and I was unsuccessful on speaking with anyone about this issue so they sent me a text message today saying they were going to disconnect my phone unless I made a payment immediately which I cant do until November 3rd when I get my SSI check which I have stated this several times to Verizon
View full review
ID
#2964599 Review #2964599 is a subjective opinion of poster.
Pros
  • Wireless service works well
Cons
  • Cannot talk to a human
  • Poor service
New Reviewer

Billing is incorrect

Before I had optimum I have no problem since I got the files I have a problem I cannot talk with anybody took me one day and nobody answering me I dont know what we have to do
View full review
ID
#2964535 Review #2964535 is a subjective opinion of poster.
Location
Long Beach, New York

To close an account

No complaint. I just wanted to closeout a line for a jet pack that I was not using. In no way pissed.
View full review
ID
#2964127 Review #2964127 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Help with reconditioned phone purchased in August

The reconditioned phone does not hold a charge it also cannot find a network when Im not in my house

User's recommendation: Pissedconsumer.com.

View full review
ID
#2963324 Review #2963324 is a subjective opinion of poster.
Cons
  • Countless hours waiting in line
  • Terrible customer service always
  • No help with my problem
Loss
$193
Preferred solution
Price reduction
New Reviewer

I cant call make calls

This is ridiculous. It has been 48hr no one is helping to fix my issues, I need my phone to get fixed. I am messing my meetings
View full review
ID
#2961084 Review #2961084 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Preferred solution
Full refund
New Reviewer

My phone says weak security and my Wi-Fi is Verizon

I need to talk to someone about my phone I dont understand why I have to write 100 symbols in order to talk to someone if its up to me I will get another service I will try to talk my cousin to leave Verizon

User's recommendation: Get another service because it’s hard to get in touch with anyone at Verizon.

View full review
ID
#2961014 Review #2961014 is a subjective opinion of poster.
Cons
  • Customer service not 24 hours
  • Ridiculous security hinders any access
Preferred solution
Do you have my phone not be weak security when I’m using a Verizon Wi-Fi

Need acct number and pin

I needed my account number and my PIN number which I believe is 2532 but no idea on the account nobody knows their account number and a prepaid phone unless you go look for it I need it to unlock a phone so I can get some Verizon
View full review
ID
#2960659 Review #2960659 is a subjective opinion of poster.
Location
York, South Carolina
New Reviewer

Replace phone

My phone isn't working and I would to get a replacement if it is possible cause I am without a phone
View full review
ID
#2957636 Review #2957636 is a subjective opinion of poster.
Location
Fitzgerald, Georgia
Preferred solution
Replacement
New Reviewer

Need a new phone

I Need a phone right now in the mail! Been trying call u as always week 4 2 weeks now I don't get a new tho
View full review
ID
#2957582 Review #2957582 is a subjective opinion of poster.
Preferred solution
A new