CHARLES B Uxe
map-marker Slidell, Louisiana

Speak or text someone about ur WiFi services versus cable WiFi services (SPECTRUM)

Im Interested in Ur WiFi services ; What is the difference in ur WiFi services versus cable WiFi services say ( SPECTRUM)
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Pros:
  • Help
  • Decent service

Preferred solution: I’m interested in ur WiFi services

James G Qot

Discount

Verizon Wireless - Discount
There was supposed to have been an ACP discount apply to my Verizon Wireless monthly plan to deduct money off of what I was already paying
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Preferred solution: Let the company propose a solution

User's recommendation: Recommendations for future customers would be to be patient with Verizon because they're not as professional and the connectivity isn't as advanced as they'd like to say

joseph H Clv

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Verified Reviewer
| map-marker Newark, New Jersey

It was good until they gave my number away!

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Gave my number i hade for 17 years away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Preferred solution: My number back!!!!!!!!!!!!!!!!!11

Sarah L Rfn
map-marker Edison, New Jersey

They changed my acct to Spanish when wasn’t even an option! Impossible reach rep in English now when idk language! This is bs

My default language was changed to SPANIsH!!! And I CaNt change it because I don't know wtf it's SAYINg!!!
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Preferred solution: Fix issue and have humans not just hang up so instead not just calling regarding original issue now can’t call at all because I DOnT know wtf it says!!!!

User's recommendation: Not useVerison EVer

Kathi D Ocy
map-marker Cotati, California

To discuss my international plan

Discuss adding plan where I can call other countries than US while traveling out of the country. I am visiting Spain and Portugal and want to call France and the US from there
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Greg C Qsm
map-marker Portland, Oregon

I cannot get any novice CS person to understand the Verizon feature that has been there for 30+ years

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Cannot get an answer to a Verizon feature that used to work for the last 30 years! AND I DO NOT WANT TO DO A CHAT, or TEXT MSG, I want a senior tech person that knows what I am taking about. And I don't want to email back and forth either..
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Loss:
$500

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Malden, Massachusetts

TechCoach Service

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Called to get voicemail issue resolved. First thing they ask about is do I have home device protection. NOTHING TO DO WITH VOICEMAIL. Why would I want to pay you more money, when the service I'm paying for already doesn't work?
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User's recommendation: Don't use TechCoach. Just another attempt to get you to signup for additional services. nal

Tammy K Rif
map-marker Las Vegas, Nevada

Im trying to return their equipment & they have made it next to impossible to even reach tehm

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They put my address in wrong in their system & now i cant seem to contact anyone to get this resolved ti return this equipment
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Preferred solution: RETURN EQUIPMENT

Sharon M Wch

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Verified Reviewer
| map-marker Carlsbad, California

Poor service

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Payment plan in effect as agreed and service has been cut. Kids are in college and we have no was of reaching them.
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Preferred solution: Service reinstated.

Anonymous
map-marker New Hampton, New Hampshire

I want to change my phone number with a new area code....should be quite easy but you people make it easy to not be happy satisfied or happy.

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Being able to easily change my area code and phone number. There's a lot of competition out there. It would be nice to be able to complete a very simple and reasonable task without any angst. 401 829-****
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User's recommendation: make it easy to speak to a live person who happens to be competent

Javeion Tuq

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Verified Reviewer
| map-marker Utica, New York

Frequent phone calls

I continue to receive phone solicitations on a daily basis. Today it was (5) between 8:30 and 11:15. Really?
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Maryanne L Usx

Beware, Verizon is not living up to its reputation.

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I have been a loyal customer for 18 years and have probably been responsible for over 30 people switching to Verizon. But in the last few years, more and more problems have arisen.

Now I am dealing with two issues - my 91 year old mother's phone and my son's phone and customer service is of no help. With regard to my mother, two customer service reps have made promises and neither has been fulfilled.

They want my son to send back his "new" phone which is frozen but no one can tell us how to wipe the info off of the phone and set it to Factory Mode. I have paid more and stayed with Verizon for 22 years because of their good customer service but I am having nothing but problems now and nothing is being done!

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Preferred solution: Deliver product or service ordered

User's recommendation: I cannot now recommend Verizon until they take care of these problems.

Dennis A Oqi
map-marker Walker, Minnesota

Still getting billed for service I don’t have

Switched providers but still getting billed after paying my Verizon bill in full. Cannot seem to connect with Verizon and tell them my story
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Pros:
  • Good service
Cons:
  • Bad customer relations

Preferred solution: Let the company propose a solution

User's recommendation: Be Very careful

James P Saw
map-marker Waldorf, Maryland

Trying to order the fight on pay per view

I have paid my past due balance and cannot pay for fight I can not get in contact with anyone. Who can help with this??
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Preferred solution: Price reduction

Catherine C Oxa
map-marker Southaven, Mississippi

Connecting a new device to my Verizon wireless number

I'm a Verizon prepaid customer my phone has stopped working I'm trying to hook up a different phone on my number
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Preferred solution: Activate my new device

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