Verizon Wireless
Reviews and Complaints
Speak or text someone about ur WiFi services versus cable WiFi services (SPECTRUM)
- Help
- Decent service
Preferred solution: I’m interested in ur WiFi services
Discount
Preferred solution: Let the company propose a solution
User's recommendation: Recommendations for future customers would be to be patient with Verizon because they're not as professional and the connectivity isn't as advanced as they'd like to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newark, New JerseyIt was good until they gave my number away!
Preferred solution: My number back!!!!!!!!!!!!!!!!!11
They changed my acct to Spanish when wasn’t even an option! Impossible reach rep in English now when idk language! This is bs
Preferred solution: Fix issue and have humans not just hang up so instead not just calling regarding original issue now can’t call at all because I DOnT know wtf it says!!!!
User's recommendation: Not useVerison EVer
To discuss my international plan
I cannot get any novice CS person to understand the Verizon feature that has been there for 30+ years
Preferred solution: Deliver product or service ordered
TechCoach Service
User's recommendation: Don't use TechCoach. Just another attempt to get you to signup for additional services. nal
Im trying to return their equipment & they have made it next to impossible to even reach tehm
Preferred solution: RETURN EQUIPMENT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carlsbad, CaliforniaPoor service
Preferred solution: Service reinstated.
I want to change my phone number with a new area code....should be quite easy but you people make it easy to not be happy satisfied or happy.
User's recommendation: make it easy to speak to a live person who happens to be competent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Utica, New YorkFrequent phone calls
Beware, Verizon is not living up to its reputation.
I have been a loyal customer for 18 years and have probably been responsible for over 30 people switching to Verizon. But in the last few years, more and more problems have arisen.
Now I am dealing with two issues - my 91 year old mother's phone and my son's phone and customer service is of no help. With regard to my mother, two customer service reps have made promises and neither has been fulfilled.
They want my son to send back his "new" phone which is frozen but no one can tell us how to wipe the info off of the phone and set it to Factory Mode. I have paid more and stayed with Verizon for 22 years because of their good customer service but I am having nothing but problems now and nothing is being done!
Preferred solution: Deliver product or service ordered
User's recommendation: I cannot now recommend Verizon until they take care of these problems.
Still getting billed for service I don’t have
- Good service
- Bad customer relations
Preferred solution: Let the company propose a solution
User's recommendation: Be Very careful
Trying to order the fight on pay per view
Preferred solution: Price reduction
Connecting a new device to my Verizon wireless number
Preferred solution: Activate my new device
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