Unclaimed
Verizon Wireless
Reviews and Complaints
3.5M
CLAIMED LOSSES
2.9K
TOTAL REVIEWS
410K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
Cancel service, my phone was stolen
My phone was stolen, cancel my service now. The person who stole my phone is using my service and I need my phone number of phone stolen is 218-241-****
User's recommendation: Keep patience stay calm.
ID
Pros
- Great deals
- Great deals and courteous service
Cons
- Getting thru to talk to agent
Loss
$60
Preferred solution
Full refund
New Reviewer
I didn't get a bill
No bill to put in the envelope also a # that I am being billed for that I dont understand.971-4-3-****
ID
Cons
- No resolution to problem
Preferred solution
My bill and what is this number? 971-414-1494
Had?Cannot register new 10e phone on Hum car device
Had to register a new phone. Tried 2x to enter emailed "code#". When entered, app just sat there . Did nothing...40 minutes trying to monitor Hum App.......
ID
Location
Cincinnati, Ohio
New Reviewer
Need bill for device pay out
I need receipt for device pay out. You emailed it to me but I cant access it bec when I put in username and password it doesnt recognize my account since I closed it. Can you please send me the receipt for both devices via email with a pdf file. Thanks Claudia r Silveira
ID
Preferred solution
Device payout receipt
New Reviewer
Services
I cannot get to talk to a representative to explain that I canceled my service but I am still getting service several weeks after canceling.
ID
Preferred solution
Explanation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Explore video interviews
I have been trying for 2 months to replace my 4 year old Pixel cell phone. 1st of, I suddenly couldn't access the MyVerizon. App I have been using for 10 years. So I went to the Verizon store (Which is in another city) only to be told it would be a 2 hour wait. So I...
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Featured
ID
Location
Florence, Alabama
Pros
- Good cove
- Ra ge
Cons
- Lousy service
Preferred solution
Let the company propose a solution
New Reviewer
Upgrade
Need to add service to my iPad there is no service right now. I need to get this resolved ASAP thank you
ID
Location
Miami, Florida
New Reviewer
Need help activating disney+
I cannot get help from Verizon and I want to be able to watch Disney+. I wish Verizon had good customer service.
ID
Pros
- Service quality
Preferred solution
Deliver product or service ordered
On or about July 8th UPS left a note that they tried to deliver a package to me that NEEDed a Signature but left me a "Note" stating "Sorry We Missed You". I figured they would try delivering the next day. NO! so I looked at the notice again & it stated that we...
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ID
Location
Ballston Spa, New York
New Reviewer
Customer service
Need puk code had no service all month I want refund or a did device ur suppose to make ur customers happy not want a did service
User's recommendation: None at all It’s been very difficult as on what to do I need to talk to someone now.
ID
Location
Trenton, Ohio
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor Customer Service
Spent 2 days attempting to speak with customer service tech support via phone. Hold times exceeded 30 minutes. Scheduled 3 call backs and each time the same thing happened . . . Verizon computer called and connected me to music. No one EVER answered. Made 2 attempts to speak to a live agent via the "Chat." Once the tech came online he had no solutions. He suggested I add Home Protection plan as well as pay for Cloud backup services.
User's recommendation: Verizon has POOR customer support. Buyer Beware!
ID
Pros
- Only carrier with decent coverage in my area
Cons
- I cant talk to a real person
- Long wait times
- Poor customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBuyer Beware
Phone began to factory reset on it's own each time Verizon updated software. Took several days to contact a tech at Verizon just to be told I needed to by Home Protection for the phone and pay for Cloud backup services. Tech offered no solutions to the phone issues only to sell me add on services.
User's recommendation: Verify a customer service center is local.
ID
Location
Madison Heights, Virginia
Updates interrupted normal access
Doesn't matter. Not available 24/7 as stated. Hours differ and cannot conforesntdim to the hours They say are available. So, Doesn't matter. Whatever.
User's recommendation: Doesn't matter.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBad customer service
Ive tried 4 times to submit an order online every experience worse than the one before my payment has been taken and canceled twice not because of funds once because i was lied to and once due to an error with verizon computer. Now i wanna try one last time because I promised my kids new iphones but i feel it unfair to pay activation and get talked to like i did something wrong
ID
Pros
- Service coverage
Cons
- Worst customer service for cellphone company
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey destroyed my credit!
I bought an iPhone with Verizon, They lied about what the monthly bill would be and it came out significantly more than I expected to pay monthly so I called them and asked them if the phone is unlocked and asked them to transfer it to Visible. They transferred it and then canceled my payment plan without my request and demanded I pay them about $1300 for the phone. I paid half and asked them to contact me at a later time to pay the rest. Nobody contacted me and it wasn't until I got a notification from my Experian app that I noticed that they added a collection to my account. They said they sent me a letter but I have moved and can provide proof that I have moved so i didn't get the letter. The thing that bothers me the most is I have the same phone number so they could have easily called me and let me know but it seems their system is designed to destroy young Americans as they said once the account is canceled they don't call customers meaning i was lied to about that also. Seeing as how the country and the whole world has been dealing with a pandemic it's odd that people aren't being offered some type of leniency before these damaging actions are taken, not that I needed any. All I needed was a reminder phone call and I would have made the remainder of the payment in full which I'm ready to do currently at any moment. please help
User's recommendation: Don’t use Verizon this never happened all the years I was a T-Mobile customer.
ID
Pros
- Coverage was good
Cons
- Worst customer service ever
- Poor cus
- High cost of service plans
Preferred solution
Fix the issue with my credit, it’s wicked and not right! If they tried in the slightest way to notify me I would have made the remainder of balance!
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Verizon Wireless
Verizon Wireless is the worst cell phone company! I have been a customer with them almost 20 years next month and they are so dishonest and disrespectful and they lie to you. I am switching to a different company ASAP!