New Reviewer

Verizon Customer Service

Customer service is less than stellar. Been on hold on one line for 44 minutes after I was told the wait was 6 - 8 minutes. Scheduled a call through app. they called me back and have been checking my issue while on hold on my cell for 17 minutes. I could go on with the issues as to why I was calling them in the first place, but there is not enough character spaces

User's recommendation: Phone service is normally good, customer service is not.

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ID
#2899818 Review #2899818 is a subjective opinion of poster.
Preferred solution
Fix the darn problem

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Verified Reviewer
New Reviewer

Time and money

It would be nice to talk to a real person instead of texting for hours or waiting 9 hours for a ten minute wait! After being a 21 year customer I have lost a lot of respect for this corporate empire!

User's recommendation: Think about it for quite a while!!!!

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1 comment
#2067196

Very unsatisfactory!!!

ID
#2899743 Review #2899743 is a subjective opinion of poster.
Location
Hays, Kansas

I have no access to the my Verizon app.

DI have been calling customer service for the last three weeks. The customer service representative cant resolve the issue so they escalate it. I am told I will be contacted. However, I have yet to receive a call. The service is non-existent and I am currently looking for a carrier that provides customer service.

User's recommendation: Don’t use Verizon.

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ID
#2899715 Review #2899715 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Phone does not work because Verizon does not support Apple updates

Maybe their agents would care more if they had their commissions offset by lines lost. I have 7 lines.

User's recommendation: Pick another carrier.

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ID
#2899216 Review #2899216 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Cons
  • Customer service should be called my paycheck service
Preferred solution
Let the company propose a solution
New Reviewer

No data for 28 days

I want to know when my data will be back from the storm Ive been told so many different stories. Could someone please tell the real story

User's recommendation: Not recommend.

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ID
#2899176 Review #2899176 is a subjective opinion of poster.
Location
Hammond, Louisiana
Pros
  • I already explained no service
Cons
  • Customer service stinks

Quite Possibly The Worst Company In the US.

Where do I start? No customer service. Excessive hold times. Promised callbacks were never made. Billing mistakes. Auto-attendant doesn't recognize simple requests. Representatives are powerless to do anything for the customer. We need real competition in this space. Verizon's lobbyists are making sure that the consumer continues to get the shaft.

User's recommendation: Avoid Verizon If Possible.

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ID
#2897294 Review #2897294 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

You hung up on me. I was saying that my junk mail and trash was vulgar and I could not delete all. I just needed directions

You have the poorest quality of customer support I have experienced. If I could find a better mobile service I will try
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ID
#2897268 Review #2897268 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

Delete trash and junk mail off phone

How can I not talk to a real live person. I have been trying to contact someone for the last hour or so. I am a senior and would like to find results before the evening is over

User's recommendation: Sorry, I am tired.

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ID
#2897246 Review #2897246 is a subjective opinion of poster.
Pros
  • This is frigging rediculous
Preferred solution
Why not recognize that you have elderly people that are frustrated with trying to get help

Customer Service Sucks

When I called I had to go through an automated system to talk to an actual person and still never got to speak to a live person!!!!
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ID
#2897238 Review #2897238 is a subjective opinion of poster.
Location
Cincinnati, Ohio
New Reviewer

Having trouble making call the Philippines

Can't make any calls to the Philippines and I have international calling Been trying to contact a bibe representative for the last 3 freaking days

User's recommendation: Make wide representative some more available.

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ID
#2896403 Review #2896403 is a subjective opinion of poster.
Cons
  • Everthing
Preferred solution
To talk with a live representative
New Reviewer

No happy

Verizon sucks can not wait to go to another carrier after 17 yes its taking me two weeks now and yet no phone I have lot two accounts and I never missed a payment not even during COVID. I went two hours one way to electronically sign terms and agreement. However because you have numbers in your computer wrong and never switched over to the right info I now have no phone. You charge me 150 every month. T-Mobile same plan better tower coverage and 90 a month!!!! Its a big difference. My number is 208 681-**** thank you

User's recommendation: Get out and away from Verizon while you dan.

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ID
#2893843 Review #2893843 is a subjective opinion of poster.
Pros
  • No pros all con
Cons
  • Every word you speak
Loss
$1500
Preferred solution
I don’t know. I don’t have a phone. Do you think your going to get paid???? Works both way never missed a payment in 17 years and this is how you treat long time customers. Time for me to take my two phones numbers and move on
New Reviewer

Iphone

I want to know when my iPhone will be paid off. Mike my current phone seems to have some issues with it.
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ID
#2892988 Review #2892988 is a subjective opinion of poster.
Preferred solution
I want to know when my iPhone will be paid off
New Reviewer

Verizon wireless overcharges and refusal to provide information

I want to find out how much data I used last month and I would like a detailed accounting of my bill before I pay another bill to Verizon Wireless.

User's recommendation: Avoid Verizon Wireless they do not know the words Customer Servicde.

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ID
#2892589 Review #2892589 is a subjective opinion of poster.
Pros
  • Still looking for something to like about verizon
Cons
  • No customer service
Preferred solution
I want to know how much data I used last month before I pay my bill and I would like a detailed bill to know why you overcharge me

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Verified Reviewer
New Reviewer

Overcharging a disabled citizen

Ive been overcharged since January. Lied to and mislead . Im on a fix income . Big as Verizon is and they out here taking advantage of the seniors . Ive spoke to so many customer service reps and none of them has resolved my situation. They say its fix but my bill is steady going up .

User's recommendation: Do not do business with Verizon.

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ID
#2890917 Review #2890917 is a subjective opinion of poster.
Loss
$400
Preferred solution
Price reduction

Disconnect

I need to know why my phone line is disconnected after I just got done talking to the customer service rep the day before last. I did make sure to ask that my service would not be affected. I was told no I would

User's recommendation: Don’t give wrong information.

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ID
#2890417 Review #2890417 is a subjective opinion of poster.
Location
Reno, Nevada