Unclaimed
Verizon Wireless
Reviews and Complaints
3.5M
CLAIMED LOSSES
3K
TOTAL REVIEWS
440K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I recently received a bill and found someone I don't know had opened a second line, and somehow become the "Account Manager", without -my -knowledge or permission, to make these account changes. I tried to close the account by going in person to my local Verizon store,...
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ID
Pros
- Payment plan options
Cons
- Privacy breach
- Difficulty filing claim for fraud onls
Loss
$200
Preferred solution
Full refund
Billing
Starting with a new phone , Ben with this company for years go into a store trusting them and get screwed over, and then not able to talk to a person on the phone all computers that can't help with a thing .
ID
Location
Amesbury, Massachusetts
I had to try for different times to get through to Verizon as it was,Then to put on hold one time for 27 minutes the other two were 15 and then as soon as we got our calls answered the calls were drop
I am having trouble with service I have only one bar. Running around the house trying to find someplace where I can get service
User's recommendation: Very very very frustrating.
ID
Location
Lansing, Michigan
Service
I am told to pay the bill to get service. I already paid it. Cxxxxxxxccxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
User's recommendation: Cancel Verizon.
ID
Location
Bothell, Washington
New Reviewer
Transfer phone number to new device
Customer service and I could not reach the owner of the post paid mobile account to transfer the existing prepaid phone number to the post paid device. Chris and Bina both provided excellent customer service! I will be back in touch with Bina. Thank you.
ID
Location
Phoenix, Arizona
New Reviewer
Misleading customer
Verizon charged me with insurance without my consent. When I sign up with Verizon the customer rep ask me if I want to get insurance for my phone I said no but afterwards a friend told me that I have insurance I checked my bill and I found out that I am paying $15 for insurance that I have no knowledge about I have my phone and my wifes phone so $30 for over 12 months that I am paying without my consent. After that I try to used the insurance but because it was not working properly but I have to pay $200 for replacement. I want my money back
User's recommendation: Check your bill if you sign up with Verizon.
ID
Cons
- Adding insurance for new phones without your consent
Loss
$450
Preferred solution
Full refund
New Reviewer
Bad costumer service
Bad costumer service is only open and week days and no 24 hour customer service to help us is not make sense
User's recommendation: Need to have 24 hour costumer service.
ID
New Reviewer
No service in my house.
We can not receive or call out of our house. So we have to go outside. This is very annoying and want to have our service restored to inside our home
User's recommendation: No service.
ID
Preferred solution
Service
New Reviewer
No dial tone on home line 610-631-****
No dial tone on home phone 113 Farm House Dr Eagleville PA 19403. 610-631-**** Impossible to reach anyone to talk to. Account is on dead husbands account Hajones113@***.com. Haj113****
ID
Preferred solution
Let the company propose a solution
Account was hacked
I am still getting the response from a text message thats being sent out with my cell number attached to it. Its just getting worse, and Im getting threats now..I need to resolve this problem very soon.
ID
Location
Myrtle Beach, South Carolina
New Reviewer
I cannot hear and They cannot hear clearly my voice their voice
Telephone conversation in my house very sheer Barry talk as a people cannot hear I cannot hear maybe something Verizon have a program on my phone has a problem
ID
Preferred solution
Please repair my program
Telephone reception on my phone and my wife’s phone is still poor at times.
After going through all the recommended fixes, our phones still cut in and out .this includes incoming and outgoing calls. The 3 different Verizon associates I worked with to solve the problem were very patient and truly wanted to solve the problem. Unfortunately, we still have the same poor reception. I dont want to change carriers but it looks like thats the only other option.
ID
Location
Bangor, Maine
New Reviewer
Billing question
I need to speak with someone about a billing question I dropped an insurance which was $17 a month also had one phone that was completely paid for they took off $19 and I added a phone that supposedly was four dollars a month and my bill is still the same I would like to know why
ID
Location
Murfreesboro, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVerizon collection inc fraud by Verizon
Verizon owes me $113 but claims I i them s as bd sent me to collections. Promised multiple times it would not happen.
User's recommendation: *** Verizon.
ID
Cons
- Verizon is evil and fraudulent liars
Loss
$113
Preferred solution
Full refund
New Reviewer
Phone locked 478-365-****
Need puk code to unlock 478-365-**** for Misty Robinson phone. She is getting message SIM card locked when she tried to make call
ID
Location
Atlanta, Georgia
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