Verizon Wireless
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portsmouth, New HampshireNever Refunded My Money for Service Never Rendered
No refund has been rendered as of yet!
For this reason I requested a refund which I was promised 3x and then after so many delays I called and they somehow could not find my account.
It is so difficult to get through to speak to an actual representative (Live Agent).
Verizon may have many towers for their network but customer service is *** 5 months later I still have not received my refund. Though they charged my Debit Card they insist on refunding with a stupid check via postal service.
I have never had so much difficulty getting a stupid $60 refund from any professional business.
Preferred solution: Full refund
User's recommendation: -100 Negative
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHorrible Customer Service!
All I want to do is talk to someone IN THE UNITED STATES! We cancelled our order in April and were then charged over $2,500 for the order due to the new account being flagged by fraud and it being a huge pain for our business to deal with it.
I have now spent over 3 hours trying to get through to someone at Verizon to get refunded for the amount. However, I have been transferred to several different departments where they use automated systems that ask for a phone number IN WHICH WE DON'T HAVE BECAUSE WE DO NOT HAVE AN ACCOUNT. And I keep getting sent back to some call center that is FOR sure not in the US.
I have a personal account with Verizon and am going to cancel it just due to this unreal customer service. Verizon basically stole $2,500 from us and makes it extremely hard to get the money back.
- Horrible customer service
- Even though you cancelled the order
- Automated system sends you to some call center outside the us
Preferred solution: Full refund
User's recommendation: Go to another service - Tmobile you can actually talk to a person!
Non Verizon phone number customer service.
How do these MF'ers stay in business. Fixing to throw everything I have that says Verizon in the Fk'ing trash!!
You can't call their stupid *** customer service from a non Verizon phone number at all.
You get some S O B on the other end when you can call from a Verizon phone number, that can't speak English worth a, *** much less comprehend what you are trying to explain to them.
Get an email that my payment hasn't been received and if payment is received within 48 hours I'll experience service interruption.
Haven't missed a payment in over 10 years and I have to deal with this ignorant ***
Am not going paperless for these idiots and expect them to get that correct.
Changes are fixing to be made!!
User's recommendation: Don't waist your time and money!
Security questions
User's recommendation: If they don’t want to talk to you live then look for another carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nketoana, Free StateHook up an M8L2022 blue tablet and getnumber
Preferred solution: Apology
Said I am not a Verizon Wireless Customer and I have been for at leaswt 20 years
User's recommendation: RUN !!!!!!!!!!!!
I call several times for my issue to be resolve and I still have the issue … I was promised a call back that never happened never resolved
User's recommendation: No recommending it
Need help with phone
- Your expensived
Preferred solution: Full refund
User's recommendation: Customer has rights customers come 1st
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Cruces, New Mexico100% WORST CUSTOMER SERVICE COMPARED TO T-MOBILE IN ALL WAYS!!!!
User's recommendation: PICK T-MOBILE FOR BETTER CUSTOMERS IN ALL WAYS!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew account this is my first time
Preferred solution: Apology
Still no service where I used to have service
User's recommendation: Not to use Verizon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerizon lied said I was getting a refund. I didn’t.
- No pros all con
- Take your money they lie it is horrible
Preferred solution: Full refund
User's recommendation: Go to metro by TMobile go to metro go to Cricket go to AT&T GO TO SPECTRUM
No live support. Text support not connected BECAUSE OF THE WOFO I DID NOT HAVE
Preferred solution: Service reps not available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaBecause I'm calling from my phone for my grandson and as usual because I'm calling from another number it hangs up on me that's not proper business when I need to speak to a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Preferred solution: Price reduction
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