Unclaimed
Verizon Wireless
Reviews and Complaints
3.5M
CLAIMED LOSSES
2.9K
TOTAL REVIEWS
410K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
I cannot get any novice CS person to understand the Verizon feature that has been there for 30+ years
Cannot get an answer to a Verizon feature that used to work for the last 30 years! AND I DO NOT WANT TO DO A CHAT, or TEXT MSG, I want a senior tech person that knows what I am taking about. And I don't want to email back and forth either..
ID
Location
Portland, Oregon
Loss
$500
Preferred solution
Deliver product or service ordered
Bill higher than other companies
The bill and little offers for seniors personal at stores need more training in products attitudes and promptness need to put instructions inside the boxes of the phones add sitting area because theres always a long wait more explanation on products and less talking among each other less running from customers who look like they really need help
User's recommendation: Compare before you settle.
ID
Location
Union, New Jersey
Pros
- Unlimited talk & text
Cons
- Bad prices
- Customer service and warranty guarantee
55 plus senior discount
Still think at 77 years old I should have the 55 plus senior discount. I don't think the discount should be limited to Florida.
ID
Location
Sainte Genevieve, Missouri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
sI tried to make a payment. There was a problem on the website that concluded I was trying to update my credit card information and locked me out. There is NO option that gets you to a person. I could not make a payment via the web site, via the phone, and I spent tons...
View full review
ID
Service
Verizon Customer Care
Preferred solution
Let the company propose a solution
Need info on my phone insurance
Asurion is the worst repair company and Verizon needs to do better with training their associates with handling insurance claims for phones!!
User's recommendation: not at all!!!
ID
Location
Trenton, New Jersey
New Reviewer
Loose cable wire
My Cable wire is swinging in the wind also loose cable wire hanging on ground. I called Verizon on 10-26-21 regarding this matter and was told someone would come out between 1-5pm. No one showed and cable is still hanging!
ID
Location
Toms River, New Jersey
Preferred solution
Deliver product or service ordered
Security
My phone has been hacked several times by ex girlfriend she is able to see my text messages say my contacts I called you last week two hours he reset some passwords and other stuff so he couldnt happen again it happened again last night Im getting ready to transfer my account to AT&T is someone there cannot stop people from accessing my phone this is detrimental to my business and my mental state my number is 281-910-****
ID
Location
Galveston, Texas
International plan
We paid extra for my daughter to be on the international plan for the week she was in Paris / England. The days in Paris the plan was sporadic and didnt really work
User's recommendation: Get AT and T for travel abroad!
ID
Location
Rensselaer, New York
Customer NO service
Have spoken with two different people which neither could speak english. Neither could answer simple questions about my phone all of of sudden after a upgrade starting using data uncontrollably. Did the live chat which talking to a computer is one of the dumbest things in the world. It only has a few preprogrammed answers so every question you ask it you get the same IGNORANT answer. I'll try T-mobile on my new phones tommorow.
User's recommendation: Stay away from Verizon customer NO SERVICE.
ID
Location
New York, New York
*** customer service
I traded my phone in to receive a phone for free. I am still getting charged for my new phone and was never credited for my trade in. Was billed $1500 for phones that were supposed to be free. Was also told my service would be around $175. The lowest bill that I have received is $370. Ive spent hours on the phone with representatives for no help. No one can help me in a store because my initial order was placed over the phone. *** you verizon!
User's recommendation: Try AT&T verizon is going to take your money and *** over you!
1 comment
ID
Location
Kalamazoo, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCannot deal with customer service
I want to cancel my service, I am charged for service I did not use. I have tried to contact online service and it is not accessible. You are a fraudulent company that charges customers for nor explanation. I would never recommend this company. This is the worst customer service by a company I have ever experienced.
User's recommendation: Do not do business with this company-it is fraudulent!
ID
Location
Los Angeles, California
Product
Samsung Electronics Galaxy J3 Cell Phone
Pros
- Dealing with a bunch of lying polecats
Cons
- Difficulty getting out of contract
- Billing
- Getting out of contract
Loss
$350
Preferred solution
Full refund
Because I couldn’t get any satisfaction trying to do the right thing and return one of your customers phone was found all I got was the runaround
Because I couldnt get any satisfaction trying to do the right thing and return one of your customers phone was found all I got was the runaround
User's recommendation: You might want to try a company that cares about their customers and the products they buy.
ID
Location
Grace, Idaho
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor services
Phone unable to connect to the network and unable to make any calls hours after activation. As well as non existent customer support. Only able to communicate using a lan line. Which doesn't fall within the parameters of Verizon's customer support capabilities.
User's recommendation: Find another provider.
ID
Location
Montrose, Michigan
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGoogle hub
Need to speak to someone to get hey google hub up and running. I would appreciate it if I speak to a representative to walk me through this.
ID
Location
White Plains, New York
Pros
- No pros i the past i have gone to your store but never again
Cons
- No affordable basic phones
- Runaround
Preferred solution
Let the company propose a solution
New Reviewer
Payment plan
GREAT service. Just had a problem with the voice recognition the first time i called. Agent i had was very helpful and pleasant
ID
Location
Saddle Brook, New Jersey
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Verizon Wireless
Verizon will not even let me view the charges they have billed.