Verizon Wireless Reviews

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Dishonest company

I have been a Verizon customer for over 15 years. My story is too long to address. But I was misled into getting a new phone for $5 a month for 24 months. Turns out, after trading in my old phone, I'm now paying $20 a month for 24 months. Made numerous calls to Verizon customer service and got different results each time with no satisfaction. Long story short, after the 24 months I'm done with them. They really are a dishonest company.
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ID
#2983943 Review #2983943 is a subjective opinion of poster.
Location
Saint Augustine, Florida

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Verified Reviewer New Reviewer

Execution

There are thousands of criminals entering the Verizon Wireless Company whom we do not want there. They are thieving their phones and using them for gross crimes. They are in Cleveland, Ohio USA and other places worldwide. We do not want them in any community. We want help in moving them to their execution.
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#2983244 Review #2983244 is a subjective opinion of poster.
Preferred solution
l would like a reimboursement of $42,000,000.
New Reviewer

About Internet service

2.0
Can't talk to anyone about my order for internet service. I don't do business with a company who doesn't answer their phones!
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#2982913 Review #2982913 is a subjective opinion of poster.
Preferred solution
Talk to anyone in customer service

Have tried to get phone unlocked to transfer service

1.0
Not unlocked after multiple attempts. Now on hold again for technical support. I have reset and done everything told to do, put in the new SIMS card multple times and it is not unloced. On the web says Verizon unlocks new phone after 60 days and I've had mine for two years
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#2982831 Review #2982831 is a subjective opinion of poster.
Location
Raleigh, North Carolina

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Verified Reviewer New Reviewer

20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone

1.9
Verizon Wireless - 20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
Verizon Wireless - 20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
Verizon Wireless - 20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
My main phone line gas been a $40 monthly service for 20 years, I purchased a Verizon issued Motorola that I have a SIM for thru TMobile.vsince I wasn't running my second personal phone through them I get 57 minutes on hold just to be told NO!

User's recommendation: Decline all device protection/ insurance that Verizon offers because it's literally a waste of money.

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#2982782 Review #2982782 is a subjective opinion of poster.
Loss
$86
Preferred solution
Exchange this unlockable Verizon Motorola for any unlocked smart phone or apply a few months of prepaid unlimited service to the Verizon Motorola so my 2nd line is open and you keep my business past the 20 years i up to this moment have given you

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Verified Reviewer New Reviewer

Need sim unlock code

I've been a Verizon customer for 20 years so I thought buying an used Motorola with a Verizon Stamp on the back and a message on the screen informing how simple acquiring a SIM NETWORK UNLOCK PIN will be has turned into a migraine thatz carrying over from last week. If I could just speak to an actual living breathing human being that was born in this country I may be alright. If not thenvi can't accept that kind of service.

User's recommendation: PAY ATTENTION.

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#2982280 Review #2982280 is a subjective opinion of poster.
Location
Alliance, Ohio
Pros
  • Signal strength & reach
Cons
  • No respect for customers
Loss
$80
Preferred solution
A SIM NETWORK UNLOCK PIN for the used MOTOROLA I recently purchased for my back up emergency phone that I keep in my car.
New Reviewer

Unable to talk to a person because internet not working

2.0
How is it possible to get my problem resolved when I cannot speak with someone. Cant chat because of no internet over the phone!!!
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#2981045 Review #2981045 is a subjective opinion of poster.
Location
Bradenton, Florida

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Verified Reviewer New Reviewer

Nonexistent customer support

1.5
I have been with this company for 18 years. For the first 10, they were the best. Then everything changed. Customer support went to zero, they charge you for EVERYTHING. You can't get ANYONE on the phone. I am currently passing the 1 hour on hold for an agent(approx. wait time 8 minutes). This happens EVERY TIME I call. Most of the time, you wait FOREVER, then the system hangs up on you. I have had it, I am going to another carrier TODAY!!!

User's recommendation: DO NOT CHOOSE VERIZON, unless you have a LOT of free time and very deep pockets.

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#2980678 Review #2980678 is a subjective opinion of poster.
Cons
  • Useless customer support
Loss
$2000
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

ON OCT/ 14TH, 15TH AN 16TH I COULN'T CALL ANYONE NOR COULD I RECEIVE ANY CALLS.. I WAS BASICALLY FORCED TO BUY 2 HOURS OF PHONE TIME.. I TRIED TO CALL VERIZON AND I COULDN'T GET THROUGH. THIS WENT ON FOR HOURS AND I FINALLY GOT THROUGH AND THEY DIDN'T HELP ME. I KEPT...
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#2980356 Review #2980356 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Put a hold on my wifi box

1.0
I would like to put a hold on my wifi for awhile and change my pin to my account so that no one can get into my account.

User's recommendation: This is very complicated.

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#2980272 Review #2980272 is a subjective opinion of poster.
Cons
  • Lack of personal service
Preferred solution
Put a hold on my wifi

Service

Could not find my account or my name or anything to connect to settle a way to cancel this account or to change my phone number
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#2976442 Review #2976442 is a subjective opinion of poster.
Location
Pataskala, Ohio
New Reviewer

Horrible customer service, will not answer at customer service #. No voicemail will download.

1.0
phone will not download voicemail and no response from customer service. Despise this phone and email does not work correctly.shophop s
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#2973697 Review #2973697 is a subjective opinion of poster.
Preferred solution
working email and voicemail...

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Verified Reviewer New Reviewer

On hold too long. I wanted to talk to somebody about switching to Verizon, but trying to get a hold of somebody doesn’t seem to be an easy task. Not something I wanna deal with

2.0
Waited on hold. I was interested in switching from AT&T to Verizon. However, it takes too long to contact Verizon. There should not be such a long hold times! I will probably stay with AT&T, even though Im not that happy with them

User's recommendation: Contact a different carrier. Verizon customer service is not user-friendly.

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#2973463 Review #2973463 is a subjective opinion of poster.
Preferred solution
I would like to switch, with a deal better than what I’m getting with AT&T. Also, a number where I can talk contact Verizon easily without long wait time

About an order placed

1.0
A phone I order was screw up at cooksville TN store on jackson St .1 very unhappy. Customer with the way it was handled a pissed off good customer
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#2971269 Review #2971269 is a subjective opinion of poster.
Location
Lafayette, Tennessee

Wait time

4.2
Waited 35 minutes to talk to a rep about a problem with my phone. When finally got thru rep fixed problem immediately. Whats with your response time. Have 6 phones with you, 3 still under factory warrenty

User's recommendation: Call early and get comfortable, long wait.

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ID
#2969836 Review #2969836 is a subjective opinion of poster.
Location
Rochester, New York