Unclaimed
Verizon Wireless
Reviews and Complaints
3.6M
CLAIMED LOSSES
3.1K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
Need acct number and pin
I needed my account number and my PIN number which I believe is 2532 but no idea on the account nobody knows their account number and a prepaid phone unless you go look for it I need it to unlock a phone so I can get some Verizon
ID
Location
York, South Carolina
New Reviewer
Replace phone
My phone isn't working and I would to get a replacement if it is possible cause I am without a phone
ID
Location
Fitzgerald, Georgia
Preferred solution
Replacement
New Reviewer
Need a new phone
I Need a phone right now in the mail! Been trying call u as always week 4 2 weeks now I don't get a new tho
ID
Preferred solution
A new
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStealing Money from Bank Account
I canceled my lines via customer service on August 20th 2021 after waiting 2.5hrs on the customer service line. The rep confirmed the lines were canceled. This was a LIE. I was auto-drafted a bill of 69.99 on September 8th 2021. On September 8 2021 I called customer...
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ID
Location
New York, New York
Product
Verizon Wireless Account
Cons
- Unauthorized billing
- Customer service lies
- Locked out of account
Loss
$186
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRude Customer Service Rep.
I went to a Verizon Store at Greece Ridge Mall with a problem on my phone. The customer service rep. was very rude and hostile and didn't solve my problem.
User's recommendation: Avoid going to Verizon with problems on your phone.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Did not get call back
Cant not reach real person. Call back did not happen. Super poor customer service. 004444****788765****755676****776665****777777****888766****667876****786555****5(56765**(**6((55((((****)hhhhjhttgjiuhggggggggggggggggggggggggufhfjfhghhggYyyytyttytgggyyyyhhhhhhhghhhhhhhhhhhhhhggggggggghghhhhhhhgggggggghgLkkkkkkkjhggggf
User's recommendation: Allow several hours for help if ever provided.
ID
Preferred solution
Help
My Cloud is Gowhen the Verizon agents said it would be there for 30 days
I had to switch my phone company to a different one because Verizon was too expensive but yesterday I asked the verizon support agents if I still will be able to use my Cloud and they said I can use it for 30 days after I cancel but I can't seem to login and I don't...
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ID
Location
Garden City, New York
New Reviewer
My account
I can t use my phone it's broke and my password gaz been changed someone is kn my account I'm calling g from different services to get a hold of someone and I'm getting hung up on number to reach me is 615551**** my account number with Verizon is 615670**** and my name is Ashley cummins
ID
Preferred solution
My account fixed
New Reviewer
New customer
Id like to speak to a customer service representative about my new account can someone call me so I said I get a chance my phone number is 914-760-****
ID
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWORST CUSTOMER SERVICE
Worst customer service ever, If there was a way to give negative stars, then I would have. My biggest complaints are they never call back, they close the tickets without resolving the issue and also there app on the phone never works Their customer service reps would always write half notes and then the customer would face problems. Usually the wait lasts, and the call lasts for 2 hrs (The outcome is zero.) Their customer service teams more education.
ID
Service
Verizon Wireless Customer Care
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWorst Customer service EVER...
Worst customer service ever, If there was a way to give negative stars than I would have. My biggest complaints are they never call back, they close the tickets without resolving the issue and also there app on the phone never works Their customer service reps would always write half notes and then the customer would face problems. Usually the wait lasts, and the call lasts for 2 hrs (The outcome is zero.) Their customer service teams more education.
ID
Location
Texas City, Texas
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWorst customer service ever
Worst customer service ever.. If there was a way to give negative starts than I would have. My biggest complains are they never call back, they close the tickets would resolving the issue and also there app on the phone never works.. There customer service reps would always write half notes and then the customer would face problems. Usually the wait lasts and the call lasts for 2 hrs.. (The outcome is zero.) There customer service teams more education.
ID
Preferred solution
Let the company propose a solution
Pay bill
I would love to speak to rep when paying my bill. The automated system would not let me change my card. Not pissed. Frustrated
ID
Location
Atlanta, Georgia
My account
Wanting to know why my balance of my cancelled account was so high. After numerous attempts of not being able to speak to a live person I gave up. I believe the amount was high due to me cancelling and going with another carrier
ID
Location
Kalamazoo, Michigan
No loyal customer consideration
I have been a loyal customer with Verizon since 1990. Ive been very happy with customer service and tech support; both in person and on line. Recently, and no fault of the employees of the Verizon Wireless Authorized Store, I had an issue that made me rethink my long...
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ID
Pros
- Good coverage
Cons
- Not flexible
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Verizon Wireless