Billed me with overages when they should not have

Changed my plan from 700 min to 1400 min for a month and they charged me an overage because I did not make it retroactive to the beginning of the month when I changed it on line. They are now refusing to drop the overage charges even after explaining to them what happened. Talking to the supervisor did no good. When asked to talk to his supervisor I was told I would have to mail in a complaint at some CT address, in this day and age that was the best they could do. Will not be a Verizon customer for much longer and then never again for life. What a bunch of greedy you know whats.
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1 comment
#993895

So you made the mistake yourself? And none of it was VZW fault but you're mad?

Having jumped carriers numerous times I know they all have the same rules about backing your plan to the beginning of the month. Own your mistake.

ID
#641550 Review #641550 is a subjective opinion of poster.
Location
Merritt Island, Florida
Reason of review
Poor customer service
Preferred solution
Drop the overage charges

Breach of contract, fraudulent billing,phone harrasment

failed to come through on promised incentives. Billing for unknown number, refusal to negotiate, avoiding service by courts. After allowed contacts to collect expired, began daily hang up calls, no response. We quit recording after 57 such calls. National office said we have to deal with local office They had a deal that expired on December 31,2014, promising $300 for changing companies, plus waiver of fees. None of this happened. Finally filing lawsuit in small claims court, they have so far evaded service by the courts. The phones are in my wifes name, and in spite of 2 certified letters, one containing a properly executed power of attorney to me, they refuse to spesk to me about the problem.
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1 comment
#1137054

I have a contact with Verizon Phone for many years. Unlimited everything.

They took it upon themselves to increase my bill by $20.00.

After years. is this a breach of contract?

ID
#640622 Review #640622 is a subjective opinion of poster.
Location
Mena, Arkansas
Pros
  • Coverage area
Cons
  • Deceitful billing practices
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Let the company propose a solution

Reporting Phone *** to Verizon Requires 5 PDFS and Police Report!

My phone starting making outbound calls since this morning, each lasting a couple of seconds to a minute. I blocked the number and it's still somehow happening. AS WE ALL KNOW VERIZON IS ONE OF THE ONLY COMPANIES THAT DOESN'T HAVE EMAIL FOR CUSTOMER SERVICE. And you can't submit a fraud complaint by phone. The remedy is INSANE. This is where I have to start to get this to stop. Verizon first requires you to provide the following in PDF form online in order for to inform them that your phone is being hacked: 1. Proof of Identity (Must be current) 2. A digital copy of a government issued form of identification can be transmitted by scanning them to your hard drive and uploading them to the website. A utility bill can be any public service (ie. Water, electricity, phone) that is NOT a Verizon or Verizon Wireless bill that has your current name and address as the responsible party. Utility bills cannot be more than 30 days old. 3. Proof of valid Social Security Card Your social security number is unique to you and is the easiest method to identify you within the multiple sources that may be used to investigate your claim. 4. Proof of residence for the period of time the event occurred 5. Proof of residence is official documentation of your residential address during the time the account was set up. This helps us validate you as the true person and we can compare this record to the account itself. Document examples include: lease or mortgage agreement in your name or a dated utility bill for the address in your name. 6. Copy of filed Police Report detailing the identity theft. Identity theft is a crime. Prior to filing a claim for identity theft, you should contact your local police department and file a report. If you know who used your identity, you must provide that information. It is our policy to cooperate with law enforcement in the course of their legal investigation regarding identity theft. You will need to provide a copy of this report in order to complete your claim. * All documents must be submitted in uneditable format (ie., jpeg, png, gif or pdf)
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ID
#637033 Review #637033 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Cons
  • Problem resolution
Reason of review
FRAUD

Verizon Wireless - Review in Telecommunications category from Farmington, Michigan

Verizon wireless is the worst company to signed up with . It's a horrible customers service dealing with an issues I make the worst decision signing up with Verizon . less than a month being with Verizon becomes a nightmare for me. I'm very unsatisfied with there services .there representative and tech Are very much unhelpful. I regretted every day switching over to this company . I can't waited for 2 year contract to be over .because they promised the best services which there really not.it's the worst treatment I experienced with phone company.
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ID
#635627 Review #635627 is a subjective opinion of poster.
Location
Farmington, Michigan
Reason of review
Bad quality

Verizon Wireless - Cancellation Policy Review from Atlanta, Georgia

I have been with verizon since 2008. I decided to go with T-Mobile in January 2015 because they are a lot cheaper than verizon wireless. As soon as I went with T-Mobile verizon offered me a deal but I declined. I didn't owe verizon any money but I received a phone call from a bill collection saying I still owed them money even though I paid my final bill before I went with another company. Now it is on my credit report that I owe verizon even though I haven't been with the company since January. I tried calling verizon to resolve this matter but all I get is the automatic service that says that it is in collection and automatically puts to the collection department. I can't get anything resolved with verizon or collection department no matter what I say they say I owe it and I have to pay it even though I owe them nothing! I have never seen such screwed up company. B. B. B won't do anything about it this *** company keeps ripping people off.
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ID
#633103 Review #633103 is a subjective opinion of poster.
Location
Atlanta, Georgia
Reason of review
Problems with payment

Verizon - Bad Service

NO CALL BACKS - I had a terrible experience with Verizon. I called the service line and also visited the Northside location in Spokane. My billing was somehow changed last summer and the original dual we had was split into two separate plans. So the cost almost doubled. I called the service number and after explaining, Mike said he'd investigate and call me within a half hour, he never called. On Saturday I went to the local Verizon store and asked for the manager, explained my problem again and Daniel Lipko said I should get a credit, he said he would ask his regional manager and get back to me on Monday. He hasn't called in almost 2 weeks. I've left 3 messages in the last 11 days and still no response. I did get a notice saying I was back on my original dual plan, but no credits were applied. What a rip-off. Can't wait to get to the end of my contract.
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ID
#626705 Review #626705 is a subjective opinion of poster.
Location
Spokane, Washington
Cons
  • Poor attitude of manager
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
New Reviewer

Pissed Verizon Customer

I signed up with Verizon Wireless back in November of 2014. I purchased two HTC Desire phones..."brand new"...so they were suppose to be. However, I've had issues with the SIM card staying in the slot that is covered by a rubber backing. The card ejects itself and the phone will not work. I had this phone replace 3 times since November with the SAME issue. After numerous phone calls and trips to the store Verizon wants me to "Edge up" by paying off the old none working phone to get a different device that clearly has a manufacture's defect. Sad, when I didn't ask for an "upgrade"...I'm asking for another device and offered to pay more on my monthly bill for the different phone. Sad that Verizon is breaching their contract with me by having me pay for a "defective device" and they seem to want to keep giving me refurbished devices with the same issue and think I'm suppose to accept it.
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2 comments
#1230601

I called voice mail three god dam times today to get my god dam messages u suck!

#973620

Need guidance to deal with Verizon wireless who have been pain in the neck with an unfair charge on my bill. I pay my all monthly billed service charges, except the disputed the unfair amount.

Now, without even notifying me, they suspended my service. They are adamant about restoring my service without first paying the disputed amount. I complained to their Customer Service but instead of resolving the issues they switched me from one dept. to another without resolving the issue.

Anyone had similar issue and how it was resolved. I am considering braking the contract and go to Regulatory agencies and/or take them to court.

What option do I have and how should I bring to justice.

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ID
#618554 Review #618554 is a subjective opinion of poster.
Location
Eastpointe, Michigan
Reason of review
Bad quality
Loss
$318
Preferred solution
Full refund

Failure to honor service contract

I have been a Verizon customer for the last ten years. I've been eligible for a phone upgrade since Nov. 2013 but, since I liked my phone and there was nothing wrong with it, I opted to keep it as long as I could before switching phones. Went to the Verizon store today and was told that they could not honor my upgrade without terminating my existing plan. I have had an unlimited data plan since day one and they now want to terminate my plan and make me pay for a limited data plan. If not, I cannot upgrade to a new phone - even though my account clearly states I have been eligible since Nov 2013 and nowhere does it state it is conditioned with terminating my existing plan. I have checked my account and the only notification of any changes was for an eligible company affiliation discount through my current employer. I also called the main number and was told a manager would call me back....that was over two hours ago!! Unfortunate that they would choose to lose my business, as well as a second line I have with them, versus allowing me to obtain my eligible upgrade and lock into another two year contract. Sad that they do not value loyal customers
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2 comments
#965860

Verizon and at&t are no longer able to offer unlimited data on new contracts. This is due to the fact that with the introduction of 4G, the sheer amount of data that can be used (you could run your entire house off of it) causes too many issues with network congestion and slows down speeds and quality for other Verizon subscribers.

Unfortunately this was the direct result of those who chose to abuse the unlimited data and quite simply, it became bad for business. (few bad apples can ruin the tree)

However, they cannot take your unlimited away. The only way it can be taken from you is if you sign a new contract to get a subsidized price on new equipment. (new contract, new terms)

If you don't sign a new contract, you can happily keep what everyone else wishes they had.

Unlimited data.

The smartest thing you can do is to purchase another smartphone on eBay or Craigslist and just put it on your existing line.

This way you get a new phone and keep your coveted and valuable unlimited data :) You end up winning and Verizon can't do a thing about it as long as you don't sign new terms. Hope that helps

#989470
@PissedConsumer965860

That's not true. If you upgrade your device, your unlimited data plan will not be removed because you are considered grandfathered to your existing plan. You will only lose it if you change your data feature to get personal hotspot or other services not allowed on the unlimited plan.

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ID
#609143 Review #609143 is a subjective opinion of poster.
Location
Apex, North Carolina
Cons
  • Problem resolution
  • No resolution to problem
  • Ignorant customer service people
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Upgrade date was changed but lied to by verizon customer service

called to get my upgrade date changed as it was 3 weeks away and having trouble with my phone completing calls, I was paying monthly insurance, thought they could move up date, they did in chat promised one day, that day no change to date, they lied in chat which I have copy of. I contacted them 2 days later on the date for upgrade, they replied (in chat that I also have) 'sorry it was not done and we cannot do that sorry he misrepresented what we can do'. further more, they refused to help me or have someone call me to rectify the lie they provided. They are so bad at customer service. Why is it they can get away with this? They have no right ot lie to a customer and then expect us to adhere to their rules of 'contract'
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ID
#603528 Review #603528 is a subjective opinion of poster.
Location
Woburn, Massachusetts
Cons
  • Ignorant customer service people
  • Deceitful salesperson
  • No resolution to problem
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Tablet broke after 1 month still waiting after 3 months

Verizon Wireless - Tablet broke after 1 month still waiting after 3 months
The worst customer service experience of my life. Bought tablet Nov. in Dothan, AL. Tablet broke I brought it back to the store 12/30. Store can not take returns they will arrange for a box to be sent. They said it will take 2 business days. Stop back on 01/06 to see...
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ID
#599451 Review #599451 is a subjective opinion of poster.
Location
Dothan, Alabama
Cons
  • Uncaring customer service
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund
New Reviewer

FAIL to Help in So Many Ways

Bayley, I will try to sum this up into a somewhat short message. It all started last Monday when I traded my Samsung phone in for the new Apple iPhone six. All of my contacts photos and everything transferred from one to the other thanks to the time and patience blue spent with me at the good Verizon store. Wednesday afternoon all of my contacts, which are over 1800, were mysteriously deleted from my phone. After several calls to your customer service number speaking with the tech coaches they were able to try to figure out the problem and the context came back Thursday morning, only to disappear again Thursday midmorning. After several more phone calls nothing then more phone calls and hours on end spoke with customer service finally Friday they said they think they could find them on the Verizon cloud but they were all in my trash and it would not let themundo the trash so they had to send it to a senior tech. When I spoke with the senior tech he insisted that I give him my Verizon password my security question answers and my screen password or he could not help me get them out of my trashcan and back on my phone. I have always been told and no not to share that information but he had me over a barrel and I had to give that to him so that he could restore my information that has been going twice. This entire time your customer service folks of been telling me that this isnot a problem they have ever heard of. A quick and easy Google search show that this is a very common problem, and once it starts it happens repeatedly to the same clients. In my frustration I went to the local store Friday night to try to just get rid of this Apple iPhone 6 while it is with in the timeframe I am allowed to do so so I can get back with either a Motorola or a Samsung, that I have proven success with.The young lady, and I do not know her name, at the Tomball store there at FM 2920 and State Highway 249 was very helpful but the nightmare continued when I had to speak briefly with your manager Thomas. I had the little gift bag with everything that they gave me from the original store included in it including all of my paperwork the earbuds and the charging cord and the box that the original iPhone came in. I thought I was finally going to be rid of this nightmare and get into a phone that I was sure to work. He rudely told me he could not do the exchange because the wall plug adapter was not in the box.while everything else was included that $.99 piece was missing, he said the only alternative is for me to buy a $650 iPhone get the wall plug adapter out of that put it with this one and I could trade again. He thought it was funny that I wouldn't have a $650 iPhone that I didn't want in the first place sitting in a drawer collecting dust while I traded the old iPhone in on a product that would work.I explained to him that I had to work on Saturday but would have the wallplug to him brought to him bright a friend waiting for him at the time they open the door. He told me they have to ship the old phone off right away and could not except the trade and without that $.99 piece. He was absolutely unwilling to work with me and told me that he was not sure if I would ever come back with that $.99 piece so he could not do the transaction. Never did he show any compassion or understandingand never did he understand that I could not *** work to bring him that piece and get the transaction done. After all of the frustration with the phone, which none of that was taken out on Thomas, I just wanted to be rid of this phone. He was absolutely uncaring and uncouth with the way he took care of business. He almost thought it was a joke that this $.99 piece what's keeping me from being a happy customer.I have paid you folks religiously for over 11 yearsand never thought that you would have someone like this in a management position in one of your stores. As I said in the previous post, this store does not have much repeat business because of the way it has been run since it opened several years ago. You have tried changing management and personnel and yet the core problem seems to be from above because the issues are still there consistently bad in every way. I am sure this isgoing to fall on deaf ears as last night when I called your customer service I told them it was extremely important that I speak with someone regarding this matter and she assured me she would have someone call me this morning, but again it is almost 3 o'clock and no phone call. I don't expect you to do anything about it as that is how the storage run, but I will never go to the store again, and we are seriously considering canceling all of our services with Verizon. I am going to be forced to pay the restocking fee on the old iPhone as well as absorb the cost for the gel case and the glass that I purchased at the time I purchased the phone last Monday, which I absolutely do not think is right, but I have not mentioned that to anyone. Your poor customer service on the phone let me to being frustrated with the phone and with your company, and then when it is in person and he has that kind of poor attitude showing me nothing but disrespect I did not appreciate it at all.
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ID
#595176 Review #595176 is a subjective opinion of poster.
Location
Tomball, Texas
Cons
  • Poor attitude of manager
Reason of review
Poor customer service
Preferred solution
waive the fees, and get me a working phone with ALL my contacts
New Reviewer

Verizon Wireless - Leasing Program Review from Frankfort, Kentucky

Don't sign up for Verizon Wireless Edge! They talked me into getting my current phone through their leasing program, although at the time I thought it was just a payment plan and I owned the phone. Anyway, I pay $18 a month for this phone. Last year the phone got a crack in the screen but since it still worked I didn't file the $100 insurance claim. Fast forward to last month when the charging port started going out. I called and they said yes, it was a manufacturers defect and it would be free to replace if it wasn't for the cracked screen. So I decided to wait until I had to file a claim. Yesterday the *** sound died. I can't hear anything on it unless it is on speakerphone, again I called, again was told it was a manufacturing issue and replacement would be free if it weren't for the screen. This is so ***!!! Did I mention the phone is one month out of warranty? Seriously as soon as it was out of warranty it started tearing up. I pay for the extended warranty but I still can't get a free replacement because of the screen crack even though it has nothing to do with the other issues! So I still owe $180 on this phone and I am going to have to pay for an additional $100 insurance claim in order to have a phone that works.
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ID
#595052 Review #595052 is a subjective opinion of poster.
Location
Frankfort, Kentucky
Reason of review
Problems with payment

Fully funded account cancelled

I switched to a prepaid plan with Verizon Wireless and a representative from a Verizon Wireless store explained the annual cost of the plan. A year later when I went to renew, I was told that the information I was initially given regarding the cost was incorrect and the actual cost was much higher. Verizon Wireless did not honor the price as explained, but I paid the higher cost to renew for a year. Then Verizon Wireless did not process the payment properly, so cancelled the account and number after 6 months although a full year had been paid for. I tried to get the number back, and Verizon Wireless said that they could retrieve the number, and they said that it was retrieved properly and saved for the full year, but then it was cancelled again, and the second time it was cancelled the number was reassigned to another customer. Suffice to say, my experience with Verizon was disastrous.
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ID
#588560 Review #588560 is a subjective opinion of poster.
Location
Fukuoka, Fukuoka
Cons
  • Many mistakes
  • No solutions
Reason of review
Poor customer service
New Reviewer

Verizon Wireless Extended my Contract without my Permission

Verizon Wireless extended my contract when I changed my plan even though I expressly stated that if changing my plan was going to extend my contract then I did not want to do it. I was assured by Verizon customer service that it would not extend my contract. That customer service agent lied. I called them in July 2014 and asked to change my plan to the lowest possible rate. I asked if by doing so it would extend my contract and if that were true then I wanted to cancel my contract. They have done this to me before. They extended my contract when i asked for a rate change several years ago, which made me wary about changing my plan. I asked 3 times if by changing my plan was I extending my contract. I was told each time that changing my plan would not extend my contract. Well, as usual, Verizon customer service lied to me as instructed by their thieving, lying management, which, sorry makes the customer service agent thieving *** too. I'm now stuck with them for another year. I will NEVER use Verizon Wireless again. BEWARE they will do it to you!
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ID
#583320 Review #583320 is a subjective opinion of poster.
Location
Saddle Brook, New Jersey
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

When you have the chance, cancel your Verizon account and change phone carriers pronto !

Verizon have a history of poor customer service, misrepresentation of their products, contracts and services provided, and will openly tell you one detail whilst billing you for something else.. And if you want to take an early termination, then beware of the hidden agenda and fraudulent billing practices that Verizon has adopted.. In early May 2014, I had the misfortune to drop my current phone and as luck would have it, it landed on the corner and broke the glass, rendering the Razr useless. I went to my local Verizon store to see if they could replace the phone only to be informed by an arrogant assistant that because my plan was no longer available they could only reinstate my phone service by the addition of a second line. I questioned this option repeatedly, and as explained to me from the ‘experts’ at the store, the new line would be a “dummy” line to get me back onto the Verizon phone service that day. The choice was limited … no phone service or take what the expert was offering. I asked about the cost? , the use of the line?, would I need it at all? and why would I need a second line? So it boiled down to an extra $10 per month, would get me back on phone service and I could use it as an emergency line ( as the assistant told me he did himself). Ok, So I agreed based on his expertise… When the first bill arrived it was for over $100, and included a huge amount of add on fees that was not given to me at the initial consultation… I went back to the store, and was told that there was nothing they could do about it as it was another line addition and those fees were government imposed ! Now I’m upset at the situation (2 lines and two bills – one of which I did not want), and told them so… and I cannot cancel the line !!! Over the next two billing cycles the actual line cost became clear at $29 plus taxes and fees.. not the $15 as stated This was the first mislead from Verizon. I investigated other options and decided that no help was going to come from Verizon. When the billing through June July and August of 2014, got to a higher point with no reasonable explanation, I looked at another carrier and went them taking my Samsung Galaxy S4 with me.. best thing I did to rid myself of Verizon… Not so fast… I called in November 2014 to cancel my Verizon account, was told that an early termination fee was due of $140 and that it would close the account on both lines. I asked specifically about the two lines being closed and was assured that this would close the account.. so I paid! Next comes a billing invoice for December 2014, which asks for payment on the second line (opened in May by the arrogant sales assistant), which was closed (via a call to Verizon Customer Service in November).. so I sent the invoice back with a note to indicate the account was paid in full and closed on all lines.. as per customer services in November.. A letter arrived a week later asking me to call to see if they can help .. duh! In January I get another bill for the same line, this time with late fees and charges.. for a line that was closed in November.. I call Customer Services and get an even worse person on the end of the line, that really pissed me off big time.. the end result was that the phone was mine to do with what I wanted, but they wanted payment as well for the fact that it is discounted on price, and the second line is a new 2 year contract and I signed it , and $300 will get it terminated… Needless to say I was furious… I demanded a supervisor, who was no more help than a paper umbrella in a thunderstorm.. and am now working my way up the ladder to the CEO.. resolution is my demand based on the original information given in November.. not the gouging stance I have been getting since.. Moral of the tragedy is … get out of Verizon as soon as possible.. spread the word about their poor practices and the duping tactics they employ and you will sleep well at night.
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ID
#583077 Review #583077 is a subjective opinion of poster.
Location
Dayton, Ohio
Pros
  • Pathetic
Cons
  • No resolution
  • Liars and screamers
  • Sales person was decietful
Reason of review
Bad quality
Loss
$450
Preferred solution
cancel the account completely as agreed in November 2014