New Reviewer

Verizon Wireless Account Review

I need to dispute charges on my account. The customer care wont take the dispute. The store manager wont take responsibility for what his employee did. The employee made an illegal transaction. Verizon needs to take responsibility for its subcontractors. I am a disabled person that was taken advantage of. Can you help me? Now Verizon wants $1,700 .
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ID
#721689 Review #721689 is a subjective opinion of poster.
Location
Amsterdam, New York
Product
Verizon Wireless Account
Reason of review
Pricing issue

Verizon manager refuses to give out employee ID or other identifying information

Spoke to "Tyler" (ID 18329) on 10/20/15 at 8:40pm and asked for manager due to third time calling about same issue. He refused to connect with a manager saying manager "Marco" would call back. When I asked for his ID on the basis that this person may never call, given...
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1 comment
#1070873

Call Center employees cannot give out employee ID's, because they do not have consumer-identifiable ID's that are specific for a callback. Sharing Verizon Employee ID with coworkers or callers is potentially punishable by disciplinary action up to and including termination.

All internal Employee ID's are used for paycheck/paystubs only. Even if they had given it to you, it would not be useful to reference, as representatives do not have direct extensions due to relatively high turn-over rate within the call centers.

Source: Former VZW Customer Care Representative

ID
#720719 Review #720719 is a subjective opinion of poster.
Location
Greenwich, Connecticut
Cons
  • Useless customer service people
Reason of review
Poor customer service
New Reviewer

Sub contractors

Hi I am very disappointed with Verizon. First the person who came to connect the service was very rude, I was in shock how rude he was. Ok! then someone came to tell me that they need it to fix something in my backyard with the cable. ok! Today weeks after (Saturday) two strangers were ringing the bell. No ID, no company T shirt, anything that I could identify these people. I just can say that the guy was not american nor Hispanic by his accent. He just show me cables and told me I'm here to change the cables in your back yard. what? who are you? where is your ID? Well I think that Verizon should let the clients know when they are going to send contractors or other people to your house if is related to Verizon service. When I told the guy that I was going to call Verizon he got upset and left. Of course I called Verizon and they ignore me.
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ID
#713919 Review #713919 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Cons
  • Uninformed
Reason of review
VErizon keeps sending strangers (contractors) to houses without notice and without identification
Preferred solution
Let the company propose a solution

Verizon Charge Review

Worse experience I have ever had . Verizon took $225.00 from my bank acct which was supposed to be $25.00. It literally took them 10sec to take my money and they said it would take 20 days to get my money back . I hate Verizon
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ID
#713522 Review #713522 is a subjective opinion of poster.
Location
Dagsboro, Delaware
Reason of review
Problems with payment

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Verified Reviewer
New Reviewer

Terrible service - no concern for customer

First of all let me say that there is a cell phone tower within site in my neighborhood, but the company 'with the best wireless network' will not lease space on the tower, so I was among several in my neighborhood who could not even make a call unless I went way out into the back yard, and then it wasn't that clear. They told me to contact tech support, customer service and I did. They didn't know what to do. The local store was no help whatsoever - 'the problem is your coverage, not the phone.' I have already lost several hundred dollars with these people. They have no problem taking your money - with bad service and coverage - and I think that they will get paid back one day with really bad karma ( I hope so ) DO NOT get a Verizon phone.
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ID
#706374 Review #706374 is a subjective opinion of poster.
Location
Statesville, North Carolina
Cons
  • Lies
  • Unfullfilled promises
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund

Deceitful sales people, fraudluent practices

When my daughter went to get Iphone today (9/25/2015), she was lured into getting Ipad mini-2 , saying it is for today special deal for $100/-. No other cost or hidden charges. She got it. Hours later when I checked, it was put as a another device at $10/- a month with two years contract ! This was not mentioned to her.In fact Verizon representative assures her that there is nothing more added to existing bills or contracts. This is plain lying and fraud. My daughter is going back to store to return it. I am so so pissed. 480-815-**** DO NOT TRUST VERIZON WIRELESS.
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ID
#706007 Review #706007 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Cheating
Reason of review
lying

Verizon Wireless Support Review from Detroit, Michigan

I'm at the Verizon store right now(hall rd and m53). My phone started to have problems on Saturday. My note 4 was not recognizing my sim card. They ordered a new phone that didnt get in till Tuesday. I didn't have a phone for 3 days. When i opened i was positive that the new one would work. Once i put the new sim card on the new phone it has the same problem. Now I'm at the store and they say there is nothing they can do. I need help and a phone. Please email me for a resolution kyle.dahl@***.com. worst expiriance ever.
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ID
#704501 Review #704501 is a subjective opinion of poster.
Location
Detroit, Michigan
Reason of review
Poor customer service
New Reviewer

“we do not honor agreements that you make with our customer relations team.”

I have been a devoted customer of Verizon Wireless since 1996 until October 1, 2014, when my disabled brother went to a Verizon Wireless store in Arlington Heights, IL. He was having problems with his phone and wanted a new one. My brother is a brain cancer survivor, and has brain damage, and does not process correctly. The employee at the store let my brother order a replacement phone, a new case, and charged my account for the products. My brother is not a signer on my account. They sent me via email, the signed receipt while he was in the store. The picture was very clear, showing his signature over my name. I called the store to ask what was happening and I was instructed to refuse the package. I did not realize was that there were two items purchased, 1 left the store with my brother, the other was sent to my home. The clerk did not even send the purchase to him. The next day I refused the package, checked my account online, and saw unauthorized charges. When I spoke to the CSR, I was not aware that my brother purchased a case as well. I asked the store to fix the situation, & they replied, “no”, that I would have to come in to the store to verify my identity. A little late. Since I myself am disabled, I do not have the extra income to pay for their mistake and just make them go away. I suffer with chronic pain, & I have been forced to make unnecessary trips to their store, creating more stress, and this just exacerbates an already bad situation. Verizon management suggested we separate the 2 phone lines, so my brother and I would each have our own account. I did as instructed, but was told they could not make changes there. I called the prepaid department, converted my brothers’ phone to a prepaid account, and paid the $50 fee (for airtime). However, they did not disclose the change came with an early termination fee which was $140. Upon receipt of my November 2014 statement, it had more charges. I called again to fix the problem. The employee explained the fees. I suggested to revert everything, and wait for the contract renewal date to convert to prepay. After weeks of complaining, they refunded the early termination fee, but not the $50 prepay fee. I was told to call Corp. CSR, and I had to explain the story again, they sent me to the prepaid dept., and they were not brought up to date, so I explained the whole story yet again. Now I am furious. After all that, the response was that “they do not do refunds.” I could not believe my ears! I went back to speak with the managers who said “Why are we having this conversation again”? As if this was my fault. Finally I called the CSR again, and asked, “If I close out my account today, how much will it cost to buy out my contract”? I paid the requested amount, and today September 16, 2015, I am still receiving bills & calls. I have spoken to all levels of customer service, including executives, all they say is that there is a “binding contract”. Verizon breached the contract and the trust! I already bought out the edge agreement. Ty, of executive relations said, August 5, “we do not honor agreements that you make with our customer relations team.” Scary!
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ID
#701518 Review #701518 is a subjective opinion of poster.
Location
Palatine, Illinois
Pros
  • Seem to have better coverage than most providers
Cons
  • No problem resolution
  • Passed around from one department to another
  • Early termination fees
Reason of review
Poor customer service
Loss
$82
Preferred solution
Full refund

Verizon Wireless Services Review from Annandale, Virginia

SHAME ON VERIZON. THE IN-PERSON AND CALL CENTERS' CUSTOMER SERVICE PROVIDE CONFLICTING INFO ABOUT DISCOUNTS. HAD A DISCOUNT AS A FORMER FED. ALL OF A SUDDEN NO LONGER ACCEPTABLE. ..OH WAIT ONE IN- PERSON VERIZON CUSTOMER CENTER SAID THEY DO ACCEPT IT. PHONE CENTER SAID THEY DONT. SO NOW THEY TELL ME TO USE MILITARY DISCOUNT. WEBSITE SO CONFUSING IT JUST KEEPS LOOPING TO RESTART LOG IN. UNABLE TO GET HELP JUST OPTIONS THAT ARE USELESS @ 800-890-****. FINALLY REACHED LIVE PERSON AT 800-922-**** AFTER I KEPT REPEATING "HELP" WHEN PROMPTED. WHO KNOWS IF INFO WILL TAKE FOR DISCOUNT. ALL THIS FRUSTRATION FOR 15% OFF ACCESS FEE --NOT TOTAL BILL.
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ID
#701339 Review #701339 is a subjective opinion of poster.
Location
Annandale, Virginia
Reason of review
Poor customer service
New Reviewer

Verizon SUCKS

I switched to Verizon about 8 years ago. We've had 2 accounts for several years. My wife just went to straight talk and Verizon clipped her for $850. I've never been late now all of a sudden verizon has ran my payment twice (which of course didn't clear) tagged on surcharges and wants me to pay a month in advance. I dropped one of my phones and a tablet doesn't even have service--it runs strictly off of wifi and yet I pay $40 for that tablet to be on my bill. I'm over verizon and their ripoffs. They discontinue service plans and then disconnect service because they ran payments twice. I too will be on straight talk as of this week. They lock your account and you can't get back into pay the final bill. They also locked us out of our bill pay with our bank. I am done with VERIZON and will NEVER DO business with them again.
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ID
#700561 Review #700561 is a subjective opinion of poster.
Location
Gadsden, Alabama
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction

POOR SERVICE

It's unfortunate that these days big business is more about COMPANY service than CUSTOMER service! We have reached out several times for assistance with an issue and have received nothing but push back and just the typical response that there's nothing vzw can do to help. After experiencing a family medical emergency causing our family to go over our normal data usage, mind you, which NEVER happens, Vzw has refused to be of any real assistance. They have treated us as just another DOT on their map, rather than a PERSON in need of assistance. We are being penalized for doing what was right by upgrading our data plan to avoid excessive overages. Instead of providing CUSTOMER service, we're just constantly met with "your charges are valid." It's ironic that with a mantra stating *** At Verizon Wireless, we use our resources to improve the lives of individuals and the communities we serve. With our network, our people and our financial support, we’re building a better world, one connection at a time.*** that it seems in our case, they're doing just the opposite!
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ID
#696396 Review #696396 is a subjective opinion of poster.
Cons
  • Problem resolution
  • Uncaring managers
  • Customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Verizon Wireless - Samsung Galaxy 5 Review from Ozark, Alabama

I got sucked in also, this time in the local Verizon store. The rep gave me all kinds of "savings" that I was going to get by shipping in my Galaxy 5 to them and getting all kind of credits towards my new phone. They didn't even provide me with an installment sales agreement and suckered me into signing an electronic signature device telling me that it was my agreement into my new "EDGE" service. Their excuse was that the employee needed training and that the time to cancel the deal had expired. I end up with a $700 bill for the phone. I know at least 2 more individuals that have fallen to their scam. Rafael Gil (334) 714-****
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ID
#695857 Review #695857 is a subjective opinion of poster.
Location
Ozark, Alabama

Other Product Review

They said they were giving all this stuff for free and i got charge for all it ...all they want to do is still your money do NOT go with verizon
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ID
#695827 Review #695827 is a subjective opinion of poster.
Location
Pueblo, Colorado
Reason of review
Pricing issue
New Reviewer

Complaint

09/01/2015 Regarding bill Jul 07- Aug 06 # 22429****-*0001 My password is DEJED Sir or madam, My family and I traveled to Mexico in late July and returned to the US August 8th, 2015. Before we left I called your customer service department to make sure that the cell phone would have service in Mexico. We had already had a previous experience back in October 2014 that one of us traveled to Mexico and had no service. I was told by YOUR REPRESENTATIVE that I did not need make any changes since I already have an international calling plan and that this would apply there. So we leave and we have NO SERVICE. We are told to call the 1 900 number to troubleshoot the phones. Mr J ( I don’t recall his correct name, Josh, Justin?) decides to work with phone number 240-593-**** since he is more familiar with it. After several minutes with orders to turn on the internet, to allow roaming, to reboot, he was unable to get us service but indicated that we should allow internet service and roaming on the phones since these needed to be turned on in order to get a signal. He said that the problem could be due to the area we were located. When asked about charges he said that our plan would cover it since it was a plan good in the US, Canada and Mexico. In our long conversation he mentioned this at least three times. He even gave us a credit of $20 to cover the cost of the call (to talk to him, this is recorded in your system as well) that had been placed from a borrowed phone. After two to three days all of a sudden both phones read MOVISTAR on the screen and we had service. We also received texts indicating that we were incurring data charges so we decided to turn off the internet on the phones and we used only when WiFi was available. However depending where we were the service was either TELCEL or MOVISTAR. So my question is this, why would we get texts about incurring data charges, and get credit for the troubleshooting call but not be informed that we were incurring roaming charges? Especially when we were ordered to allow roaming in order to get signal/service? I don’t have a written contract with all the fine print and details of the different situations and charges that I can go and refer to. That is why I TRUST your representatives’ indications. I do not think it is fair to me the customer that I be charged over a thousand dollars in roaming charges because YOU made me turn on my roaming so that I could get the phones to work in Mexico! A service that I have been paying already with the international calling plan. I have been a great customer for some years now and have always paid my bills on time and in full. I even called YOU before I left to Mexico to make sure that all would be in order. And after all that happened as I explained above now I come home to a bill of over a thousand dollars. Please investigate this matter further and take into consideration what I experienced and you will see that no one informed me that my international calling plan nor the fact that to make the phones work meant that I would incur roaming charges. I await your decision anxiously and hope for a prompt and positive response so that we may settle this matter as soon as possible before you also decide to report me to the credit bureau as a late payer. I hope this can be resolved in a satisfactory manner and be assured that I am not just trying to get out of the bill I just want what’s fair.
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ID
#693167 Review #693167 is a subjective opinion of poster.
Location
Fort Washington, Maryland
Reason of review
09/01/2015 Regarding bill Jul 07- Aug 06 # 224295943
Loss
$800
Preferred solution
Let the company propose a solution

Deceit and Lies

Verizon convinced me to switch over to their 10GB plan after I had been out of contract with Sprint. I was told that 10GB was more than enough data for 2 people. LIES!!! 2nd month of my billing cycle I received an alert that I used 50% of my allowable data and I was only about 7 days into the cycle! I now have 6 days before my next cycle begins and I'm currently out of allowable data!!! I spoke to a customer service rep who could not help me in any way. I was lied to about my bill also. Was told my bill would be around $160/monthly including taxes. LIES!!! My bill came in at about $185. Now I will have to pay more than that because I'm out of allowable data. By the way, it will cost me an additional $15 per 1GB. And to discontinue my service it will cost me about $1400 (I have 2 Iphones). I can not wait to be able to afford to leave this company. They tell lies and practice deceit to attract customers. I am very unhappy with the service also. This is very disappointing considering the fact that I used to love Verizon wireless once upon a time. Now I remember why I left them a few years back.
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1 comment
#1019074

If you've used 50% of your data in 7 days, you're on your phone way too much. Close out of apps when you're not using them, and quit watching youtube videos when you're not connected to wifi.

That'll solve your data usage problem.

10 gigs of data IS more than enough for 2 people.

I only have 2 GB per month, and I normally don't use anywhere near that. It's not hard to keep yourself off your phone when you're not connected to wifi.

ID
#682204 Review #682204 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Deceptive practices to obtain customers
Loss
$1400
Preferred solution
Let the company propose a solution
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