Verizon Wireless Reviews

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Verified Reviewer
New Reviewer

Verizon Wireless sold our account numbers to Spectrum Mobile, which we did not want nor did we sign up for.

Update by user Jun 06, 2021

No response from Verizon Wireless to date.

Original review posted by user Jun 05, 2021
Neither my wife nor I ever signed up for Spectrum Mobile nor did we want it (it is a total scam with horrific ratings). But Verizon Wireless sold our account numbers to Spectrum, which we did not want nor did we sign up for.Never NeveNN
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ID
#2589901 Review #2589901 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Unlock
Loss
$1541
Preferred solution
Let the company propose a solution
New Reviewer

Want to see if my payment has arrived and applied to my account

I want to see if my check arrived and applied to my account. I do not want to make a double payment if so. I cannot get anyone to tell me or make any contact about this issue. I received a bill notice a few days ago. Will you let me know the status of my bill??

User's recommendation: Hard to get a person if there is an issue.

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ID
#2587304 Review #2587304 is a subjective opinion of poster.
Location
Middletown, Ohio
New Reviewer

Phone issues

I call 611 to change number from 814331**** to 814331**** power cycled it 3 time now I cant make any calls
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ID
#2585379 Review #2585379 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Blocking spam text messages

Why does the Block text messages from email addressed option NOT WORK? GMAIL users are spamming us to death. Maybe you could talk to the engineers at AT&T and see how they block emails from sending spam to their text messages. Ask them about Article 44389. It instructs the AT&T customer service reps on how to do this.

User's recommendation: Forget it. No response. AT&T evidently is the only provider that is technically advanced enough to block text messages from email addresses.

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ID
#2583869 Review #2583869 is a subjective opinion of poster.
Location
Johnson City, Tennessee
New Reviewer

Turned into collections

Was a customer for about 30 yrs. Cell phone stopped working, so I ordered a new one. Told customer service rep I was nervous to upgrade. She said not to worry and she said she would put me into an unlimited plan. Well, to come to find out, she didn't. Now I have been turned into collections. No warning of being charged and day I got bill I called and manager laughed at me. Said they would cut bill in half, which was not done either. Would have used my computer, not happy!

User's recommendation: Make positively sure it's unlimited plan.

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ID
#2582523 Review #2582523 is a subjective opinion of poster.
Pros
  • Customer service is a problem
Cons
  • Verizon is the worst customer service ever
Preferred solution
Not having to pay bill that was turned into collections when Verizon was at fault.
New Reviewer

17 yr customer- terrible horrible customer service for 6 months

Update by user Jul 02, 2021

We contacted Verizon after receiving another billing statement from them. They stated that we could pay our bill with them however the ANFI collection would remain open because they could not get the account back or ask they remove it from there records.

If I pay ANFI, The Verizon bill would still be sent as we still show an open account with them. I asked for a supervisor and received a call back two days later. The supervisor was rude, ungiving and of no help to solve the problem. This all started with are changing to a different provider, calling into Verizon, speaking to a customer service representative and asking and being told a final bill.

Then three months later receiving a new statement with all these charges. Unfair and all because of there billing practices.

Original review posted by user Jun 01, 2021
We discontinued our Verizon Service after 17 years. We called in Dec to let them know. Then in February to get a payout total. We paid at that time several hundred dollars. Now month's later we get a bill from COLLECTION. We call Verizon- funny no one has the knowledge to help. But they can keep us on the Phone 45 minutes passing us to other's with more superiority, less ability.Verizon sends A bill Today we call get a man/Supervisor hangs up after saying he can't help Billing we call today Verizon the guy hung Goup.

User's recommendation: use another service.

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ID
#2582353 Review #2582353 is a subjective opinion of poster.
Loss
$229
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I am a new customer to Verizon wireless. I ordered 7 new lines of service with your iphone 12 promos, being up to $800 off with trade in, and a $200 dollar port in deal. I confirmed all 7 numbers to be ported and all 7 IMEIs. I was quoted a new monthly bill after all...
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ID
#2575845 Review #2575845 is a subjective opinion of poster.
Preferred solution
The promo promised

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad customer service

Update by user Jun 27, 2021

I was never contacted by this company‘s customer service and my problem was never resolved. This is the worst company I have ever dealt with. I will be leaving them soon.

Original review posted by user May 27, 2021
I have been trying to reach Verizon wireless for three days and cannot connect to a live agent. This is a telephone company! And yet you cannot get anyone on the phone. I tried to talk to a chat bot for hours at a time. It is so slow it is agonizing. And they never fix the problem. They say they will look into it and get back to me. They never got back to me. Its been several days now. The worst customer service!

User's recommendation: Sign up for a different wireless company. Not Verizon. I have have virgin mobile, T-Mobile, and Sprint, also AT&T, they’ve all been better than Verizon!

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ID
#2574962 Review #2574962 is a subjective opinion of poster.
Pros
  • Wireless service works well
Cons
  • Bad practice in working with customer in bad situations times
  • Sometimes the service quality is very poor
Preferred solution
Deliver product or service ordered
New Reviewer

Pay bill

Well for one thing every time I called you got a customer service that can barely speak in the English. And I've been a customer for almost 25 years if not longer
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ID
#2574357 Review #2574357 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Price reduction
New Reviewer

Verizon neglected the claim and police report

Chose had a phone stolen three years back, a police report was filed. So why will Verizon not fix the issue ?? Reports were filled the company refused to remove this from my credit which is now affecting my entire credit bc they wont do their job and find where the missing phone went and remove charges from my acct . Im not happy with this company terrible customer care .

User's recommendation: Chose a different carrier.

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1 comment
#2017668

It is not their job to find your phone and if you signed a contract to get a subsidized phone and did not honor your end, that’s all on you. You having the phone stolen doesn’t void the contract.

If you took out a car loan but let your insurance lapse, that doesn’t void your loan with the bank. Think about it.

ID
#2572726 Review #2572726 is a subjective opinion of poster.
Loss
$900
Preferred solution
This issue removed from my credit.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mislead by my partner to an extent of cheating!

Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries. I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team ( Tier 2 customer service ) 1. This department calls themselves as leadership, but they are tier 2 customer service. For sure to ask for Office of Management or CEO . They will avoid it by lying but if you insist they will set up a call. Office of Management may take 24-48 hours to respond, even if the customer issue is 911. 2. Since joining Verizon I had six experiences with Verizon leadership ( Tier 2 ) and one with office of leadership /CEO. 3. I got a call from this office from a male named Carlos. Call details A) Carlos heard me for 35-40 minutes and tried to show his calm. As I finished sharing my experiences with leadership (Tier 2) stating with facts they are 1. Not true leadership and lack the skills and need to be trained 2. They need not make promises if they cant follow through. Which means directly they lie on your face 3. They are disrespectful and talk over you. They don't listen at all. Furthermore, they just want to talk. 4. They have some level of fear from office of leadership, who is just like them. 5. They will never change with time. Furthermore, they still live in 19th century mindset. As you know most Verizon employees retire from the company so they have been around for 25-35 years. 6. There website, app and new credit card looks fine but their website is misleading. The marketing department is doing a poor job in publishing offers which are misleading, not transparent. In other words they are duping you and not letting you exercise their rights. As customer gets attracted to these offers with no specific disclaimers they learn they are trapped. FYI All offers are contingent on your spending limit on account. Its not mentioned anywhere. For example their latest offer of free iPhone purple mini 64 GB will be offered it you add or port a line. When asked from leadership why did your telesales, customer service and porting Dept not share this critical information. The leadership responds this is our internal policy. If you ask to show you a copy they will deny. What does that mean. Millions of telephone subscribers are shopping around for new carrier and offers. They are misled by Verizon leadership (Tier 2) and office of leadership, who don't want to take responsibility of what is going on. They state customer should know it Wow. Right? Carlos as I finished talking said thank you for VENTING. I told him I was not venting but stating facts / incidents / name of leadership (Tier 2 customer service) with date stamped. I was sincerely giving constructive feedback. I asked Carlos to take his words back. He denied. As the call progresses Carlos was speaking the same language which I have been hearing for 3 months ( similar personalty) of Tier 2 support. He continued to defend the actions of his tier 2 leadership and marketing Dept. I told him to look at the offer later on his own. He said which offer? Then days immediately it states based on credit check? Fact is account is already opened and there is no credit check needed. Spending limit is decided already. When I told Carlos i am adding your name in my list, suddenly he changed his demeanor and become soft-spoken and polite. What a change? He asked what I wanted. He talked with such conviction as if he will fix Verizon mindset right away. I simply stated they need to honor their offer. He declined and shared same answer like his tier 2 leadership. I could read between lines several tines he was very unhappy to hear the truth. No one likes to see their face if shown. I also informed him I could hear he is not happy with my constructive feedback. He denied. I knew taking to Verizon was waste of time. Carlos forgot the basic lesson learnt of business listen to customer, mediate and do your best The reason being it's because of customers they have a Job. I stated to him is was not a good idea on Verizon part to annoy customers. I have personally seen big business fail due to poor leadership. Time changes but certain entities or people never change unless they go through setbacks.
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2 comments
#2017559

How is your loss $900?

#2017565
@PissedConsumer2017559

I lost the promotion in spite of four departments confirming. Deal was if you port a new line you get iPhone 12 mini free.

Offer does not specify restriction at all.

Mark my words and go ahead to move to Verizon and surely verify their offer. I won’t respond further.

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ID
#2572113 Review #2572113 is a subjective opinion of poster.
Pros
  • Service rep jordan was professional and courteous
Cons
  • Poor leadership
  • Website malfunctions
  • Wrong marketing
Loss
$900
Preferred solution
They need to honor their commitment of mini iPhone 12 64 gb

Why do i have a bill?

I need someone to call me. 316350****i should not have. Verizon bill i switched to att because of bad customer service

User's recommendation: Not.

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ID
#2569193 Review #2569193 is a subjective opinion of poster.
Location
Foley, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
My daughter has an addiction problem. Her phone was stolen and I turned it off, as law enforcement advised me to. Several days later, she got her phone back somehow and took it upon herself to call Verizon and have it turned back on. She didn't do anything I wouldn't...
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ID
#2568802 Review #2568802 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Activation
Cons
  • Apparently anyone on the account can do this without approval
Preferred solution
I'm not even sure what would be appropriate for this. My bill is now different and I have a much bigger than normal one coming.
New Reviewer

Identification of my number to people

I need to talk to customer service about identification of my number when I talk to people. It is coming up as George Grimes and not Juanita Latham
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ID
#2568264 Review #2568264 is a subjective opinion of poster.
Location
Greenville, North Carolina
Preferred solution
Answers
New Reviewer

Unlock my phone

I paid in full for an iPhone but it is locked and useless to me. I am on my daughters account. Of course I am staying withVerizon. I go in the hospital tomorrow and need a cell phone.
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ID
#2568019 Review #2568019 is a subjective opinion of poster.
Location
Omaha, Nebraska
Preferred solution
Deliver product or service ordered