Keep Charging my bank and I have Cancelled service

Transferred my number to AT &T so I thought that cancelled my services but you keep charging me and I can't sign in on your website because you cancelled my service.
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#3534898 Review #3534898 is a subjective opinion of poster.
Location
Craig, Colorado

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Verified Reviewer New Reviewer

Might return as a customer

1.1
Cant compete price wise with ATT I wont pay 38 dollars more to be with Verizon!! Im a lineman by trade and att recognizes that Verizon dont so much for a 10 customer with Verizon.

User's recommendation: Check ATT first.

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#3532741 Review #3532741 is a subjective opinion of poster.
Location
Dry Ridge, Kentucky
Pros
  • Very good coverage
  • Coverage
Cons
  • No help with my problem
  • Penalty for being a loyal customer
  • Leave this company
Preferred solution
Let the company propose a solution

Customer service

I tried to speak to someone in customer service many times regarding my phone. I was told by an automated message that I had to call back between business hours. I needed answers right then about my bill which was due that day. Verizon is one of the biggest communications companies and yet I had so much trouble trying to communicate with a customer service representative. Very frustrating!

User's recommendation: Buyer beware...

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#3530365 Review #3530365 is a subjective opinion of poster.
Location
New York, New York

Bill of 25 cents

2.6
I switched to another carrier two months ago. I had an overpayment on my account so Verizon sent the refund in the form of a Visa card. Last week I received a bill for 25 cents. I tried paying online and Im a store. Couldnt pay that way. Finally spoke to a person who could take my payment but couldnt take less than a dollar. Ridiculous!

User's recommendation: Make sure the refund amount is correct.

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#3529713 Review #3529713 is a subjective opinion of poster.
Location
Mount Angel, Oregon
New Reviewer

Im trying to return their equipment & they have made it next to impossible to even reach tehm

1.0
They put my address in wrong in their system & now i cant seem to contact anyone to get this resolved ti return this equipment
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#3529689 Review #3529689 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
RETURN EQUIPMENT
New Reviewer

Unable to get service

Cant get Fios tv on iPhone since app updated. Unable to get service. Bots dont communicate properly. I am now locked out of my account. Service has definitely gone downhill.

User's recommendation: Good luck!

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#3529477 Review #3529477 is a subjective opinion of poster.
Location
Berkeley Heights, New Jersey
Preferred solution
Deliver product or service ordered
New Reviewer

Auto customer service charged wrong card

I was paying off my account (Ive switched to Spectrum). Someone was talking in the background when it asked if I wanted to use a particular card. Before I had a chance to say NO, it charged that card. I called back and asked them to take the payment off that card and their response was, sorry already gone through. One of the million little problems when doing business with Verizon. Glad I switched to Spectrum!!

User's recommendation: Don’t use them!!!!

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#3529055 Review #3529055 is a subjective opinion of poster.
Location
Jackson, New Hampshire
Preferred solution
Use the correct card!

Horrible service and overcharged

1.0
We have been with Verizon forever and so had my old company. All I wanted was access to roaming for 2 days. I am in Aruba and can not use my google maps, I have no idea where we are going. I have called I have asked online and NO help. I will be switching services after 20 years when I get back on Monday.
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#3528912 Review #3528912 is a subjective opinion of poster.
Location
Oranjestad, Aruba

Billing916

LowerTakes too much time I can't wait until December when I can get my phones paid off and go to a cheaper co Your co is such a rip off I am paying 138. a month I am 76 and cannot afford this Any way you can lower my bill I would sure would appreciate it Thank you. I bet no one will contact me
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#3527562 Review #3527562 is a subjective opinion of poster.
Location
Roseville, California

I want to get in touch with Verizon but cannot.

3.7
I need a refund for payments made since Dec., 2021, after service was discontinued. I have not been able to get in touch because the account number has been deleted. I tried to call , but since I do not have an account number and none of the options fit my issue, it has not been possible.
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#3526658 Review #3526658 is a subjective opinion of poster.
Location
Louisville, Kentucky

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Verified Reviewer New Reviewer

My phone is not fully activated can't make it a phone calls out or in

1.0
I've been trying for about 2 to 3 weeks now to get this phone activated and it's not working I took it to the Verizon wireless place just to find out that it wasn't fully activated when I called and did it online pay money for it and it's still not working very disappointed I don't know why I have to go through all of this if we can fix the problem can I just get my money back
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#3525886 Review #3525886 is a subjective opinion of poster.
Location
Bonaire, Georgia
Pros
  • Worse service
Loss
$41
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Make a payment

3.0
I'm always having dropped calls or my phone won't let me make calls. Why do I have to make 100 symbols?
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#3524608 Review #3524608 is a subjective opinion of poster.
Location
Joliet, Illinois

3.2
its not the customer service employees, it's not being able to use my friends phone to call customer service about my missing phone and I am only asked questions about his accout without any option to speak w anyone about my account. The phone recordings are messed up...
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1 comment
#2175222

You live in a major city. Why not walk into a Verizon store? Are you that stupid or just lazy?

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#3524605 Review #3524605 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Company no help at allWanted to change something they wouldn’t do it

Wanted to change something they wouldnt do it Got a run around told me I couldnt do it and cash my check every month with my name on it Ill be quick
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#3524260 Review #3524260 is a subjective opinion of poster.
Location
Duxbury, Massachusetts
New Reviewer

Phone is having trouble

1.3
I got a replacement phone Friday . I cant get some of my apps. Phone is up to date AC/DC-//:;()$&bbvvcxzzsa[]{{}#%^*++¥¥hvfdsse
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#3521677 Review #3521677 is a subjective opinion of poster.
Location
Memphis, Tennessee
Loss
$159
Preferred solution
Deliver product or service ordered