Unclaimed
Verizon Wireless
Reviews and Complaints
3.3M
CLAIMED LOSSES
2.5K
TOTAL REVIEWS
330K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
Unnecessary service
I just realized that I was taken advantage of by Verizon. I purchased an Apple Watch January 3 and just realized that I am being charged for a second line that I don't want or need. Thank you for ripping a loyal customer off. E. Andrews
User's recommendation: Don’t buy from Verizon.
ID
Location
The Bronx, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFind out how to get my credit card for changing my cell phone company fron t mobile to verizon
I was told that if I changed my cell phone company from t mobile to Verizon verizon would remenburise me what I still owe on my t mobile account ( phones) I have the last bill from t mobile 389.75 and now want my remenburise of 389.75 ( check or credit card
ID
Location
Moline, Illinois
Preferred solution
Full refund
New Reviewer
Can't log into my account.
I cant log into my account. Cant get to a person to talk to. And my bill is incorrect. I want a call back immediately. 239-398-****
ID
Location
North Fort Myers, Florida
Pros
- Too much bs to get an agent
- No bobody will answer the phone
Preferred solution
My bill corrected and be able to log into my account b
New Reviewer
Billing
I just paid my bill and now I get a message today saying I still owe more money. I want to know why?
User's recommendation: Talk to you your customers instead of changing $10 . It should be free to talk to customer service.
ID
Location
Robertsdale, Alabama
Preferred solution
Bill is higher than it should be
New Reviewer
To find out why I have a bill in which I never had service
Take this from off of my credit Never had service never used your service I only wanted to change my service over They gave me a sims card and that was it
User's recommendation: Always keep your paperwork.
ID
Loss
$152
Preferred solution
Take this off of my credit I do not owe Verizon anything
This company has become trash like so many other major companies. They don't care one bit for their customers or their satisfaction, just about making as much money as possible. My new iPhone 13 suddenly can't send or receive SMS messages anymore (iMessage still works...
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ID
Location
Panama City, Florida
New Reviewer
I need technical support right now
I was told there was 24/7 customer service support for technical issues and I haven't been able to get a hold of them since last night at 9:00 that would be January 7th 2022. They were trying to change my service over to a Samsung Galaxy 850 which I called about but then they told me to do a factory reset and I didn't know what this number was that they kept telling me I had to get so now I'm without a phone and can't reach nobody to fix and turn my 3G phone back on that's supposed to be good till the 20 22 of December 31st
ID
Location
Waynesville, North Carolina
Preferred solution
Turn my 3D flip phone back on so I have service I am disabled and I cannot get be without a phone !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNew SIM Card Not Work and Not Able to Reach Customer Service
When I received my new SIM card, the SIM card does not work. When I try to contact Verizon Wireless customer server, the first thing they ask is my number. After I enter the number, they always say they don't know the number and I cannot get further help. I then went to a Verizon store. They said they cannot find the Verizon SIM Card ID on their database. They cannot help me either and even cannot cancel my service and refund. The only way to get refund is to dispute the charge with my credit card company.
User's recommendation: Never user Verizon Service.
ID
Location
Estero, Florida
Loss
$54
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerActivate phone
Have my own phone activate SIM card I have a prepaid service card need to talk to a human why nobody's not helping me
ID
Location
Ocilla, Georgia
Pros
- Phone
Preferred solution
Activate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have been trying for days to get my military discount can never get a live person
Im getting extremely frustrated that I cannot speak to a live person unless I wait for an hour hour and a half on this damn phone this is total *** and will be one reason that I am switching carriers
ID
Location
Bellefontaine, Ohio
Preferred solution
Some freaking live help
Transferring from another carrier to verizon
I have called Verizon trying to transfer a business cell phone from ATT to a personal account at least 4 times. A Verizon representative said I can help you and he started the process. I ask the agent several times if we get disconnected please call me back. He assured me he would. He placed me on hold to start the process, about 20 minutes in a Verizon voice message comes on, press 1 for etc., 2 for etc., etc. This is the next day, still no call from Verizon. I spent 1 whole day trying to get the transfer done, waiting on line for a agent to no avail. I am so frustrated with trying to talk with a LIVE Verizon agent that I have decided to become an AT&T customer.
ID
Location
Winnsboro, South Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
After almost 30 years of service with Verizon wireless I closed the account and had my number phone number ported to AT&T on July 8 it was activated with AT&T Ive been now trying for months to speak with a representative at Verizon regarding what I believe was my last...
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ID
Cons
- Sketchy billing
Preferred solution
discuss my closed account, excellent on-time in-full monthly payment history over 25+ years as a Verizon customer. Immediate reversal of all negative reporting by Verizon to three credit bureaus Re “sent to collections for delinquent unpaid acct”
New Reviewer
Take off restrictions on 530923****
No service in Mexico has restrictions on 530923****. Please take off restrictions on 530923****. Thank u
ID
Location
Puerto Vallarta, Jalisco
Preferred solution
Phone to work
New Reviewer
Your automated system sucks. I need to talk to a human
NOTHING..,,THEY SUCK IM TAKING ALL 6 of my lines and going to T MOBILE Aaaasaaaaaaaaaaaaaaaaaaaaaaaa
ID
Location
Richmond, Texas
New Reviewer
Lack of customer service
If I can't talk to a live representative I will cancell service...................................................................................................................................................................................................................................................................................................................................................................................
User's recommendation: Don't shop here.
ID
Location
Crawfordville, Florida
Cons
- Bad customer service
Loss
$12
Preferred solution
Let the company propose a solution
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