Verizon Wireless
Reviews and Complaints
New service
Preferred solution: Let the company propose a solution
User's recommendation: Be ready to call numbers as agents will not give you numbers that are correct
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Verified Reviewer | Pittsburgh, PennsylvaniaNo help
My services
User's recommendation: change it and reduce your prices
Investigation on phone number
User's recommendation: I will never use Verizon again!!!!!
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Verified Reviewer | Leesburg, FloridaI didn't get my refund.
- Horrible customer service now
- Wasted too much time
Preferred solution: Full refund
User's recommendation: Look elsewhere, Verizon no longer has good customer service.
Help with unlocking my brothers phone
User's recommendation: To help them more in events like this. Instead of being rude.
Prices
User's recommendation: Be prepared for higher bill than promised in the beginning
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Verified Reviewer | Providence, Rhode IslandIncorrect service upgrade
Preferred solution: Apology
Need to speak to person
Bill service coverage and customer service
About a application
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Verified ReviewerPhone service is shut off.
- Too much bs to get an agent
- Demanding money and not helping to solve the problem
Preferred solution: Let the company propose a solution
User's recommendation: Actually help your customers instead of lieing to them!
Verizon Sucks
Verizons service is god awful and theyve been extremely mismanaged and incompetent. A borough employee (who was probably high) drove down our street with the bucket of his dump truck up and took out our internet lines.
A few days later they sent a technician who said he would schedule a bucket truck to fix the wiring. The next day, a different technician shows up in another van, we tell him his job was already done and that we were told a bucket truck would be coming. He also says he will schedule one. None ever show up.
Upon calling customer service, they claim to have no record of service request. A week later, still no internet and they keep dicking us around, saying Oh, tomorrow, Oh, tomorrow.
I work from home and these moroons are costing me money daily. Get your crap together Verizon and stop shafting your customers.
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Verizon if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clinton, IowaTerrible tech support suspicious business practices, poor customer service
- Good calling plan
- Poor tech support and customer service
Preferred solution: Let the company propose a solution
User's recommendation: be very cautious. The motive is to sell you a better phone
I couldn't change password cause it would send a link to accept or decline ,and when you accept it pops back to sign-in,can't sign in if I can't change my password.
User's recommendation: Don't choose Verizon
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there script "agents" are mostly outsourced ( not all) who know nothing beyond the script ( alledged troubleshooting). other than that they will do nothing