This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Question about bill

3.8
Received my bill,today. There was a note on back of invoice stating that I was subject to cancellation.for being past due. I send payment the day I receive my bill and have never been late! I've been a customer of Verizon for many years and I am really pissed to get a. note like that on my bill!!! Oh,by the way, I just mailed my August bill! Thanks dianecravens68@***.com
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2809118 Review #2809118 is a subjective opinion of poster.
Pros
  • Good service
Preferred solution
Apology

Bill status

4.2
Transferred two phones to Visible to see if we save some money. Our account with our mifi was closed. Called to see if we can maintain our mifi account. Waited 20 minutes on phone to talk to someone. Final bill was discussed and I was able to keep just our mifi. I told tech about the long wait on phone. She gave me a different number to call in the future. Call by far was successful Well see how Visible works out. Thats another story.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2806189 Review #2806189 is a subjective opinion of poster.

Can't connect to internet when trying to connect to WiFi thermostats at our church.

4.4
Internet connection. Going to call for technical support tomorrow to get help to connect. I hope I can get through quickly.

User's recommendation: Understand what you're getting. The lady helping me miss represented what my monthly payment would be.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2781252 Review #2781252 is a subjective opinion of poster.
Location
Bremen, Georgia
New Reviewer

Account

3.6
I upset with what I am being billed for after getting a new phone. I got a bill for 245.00 after getting a new photo and paying up front costs of 365.00. I did not know about the extra fees?????

User's recommendation: Call and ask for help….

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2777187 Review #2777187 is a subjective opinion of poster.
Pros
  • Con

Poor plans

4.3
I will say off the top it wasn't the agent. I'm upset by the lack of low price plans avail for senior citizens who do not use a lot of data. I feel like there should be a basic plan for around $60.00 a month for 2 phones. You are not serving your older customers very well at all. BTW. Carol, your customer service agent just called me back with a way for us to save $10.00 a month. I very much appreciate her diligence in looking for ways to save us $. I give her very high marks for her service.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2771174 Review #2771174 is a subjective opinion of poster.
Location
Marietta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I need help on switching back to Verizon and nobody can help me.

4.2
Last night I went to an authorized retailer store in Riverside Plaza, Riverside CA and was treated so bad that I decided to handle it through Verizon customer service, like usually do and avoid disrespect and horrible customer service.

User's recommendation: Good; but avoid the Authorized retailer from Riverside Plaza in Riverside California.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2769794 Review #2769794 is a subjective opinion of poster.
Pros
  • Wireless service works well
Cons
  • Price gouging
Loss
$1600
Preferred solution
Price reduction

Change my date to pay

3.5
I want to change my day payment for another day and the person take care me resolve my problem fast.
View full review
Comment
Helpful 0 Not helpful 1
Report
ID
#2745041 Review #2745041 is a subjective opinion of poster.

Need a new phone or replacement ?

3.8
I received my tablet but no phone or SIM card I've been waiting patiently is there a problem I tried everything almost and nothing It's really not that bad everything's fine the customers are polite helpful like I don't want to make a bad report because they have been extremely helpful I have nothing else to complain about, but I just don't have no simm card or a phone I need to order one what's the deal
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2736146 Review #2736146 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Cancel service, my phone was stolen

4.0
My phone was stolen, cancel my service now. The person who stole my phone is using my service and I need my phone number of phone stolen is 218-241-****

User's recommendation: Keep patience stay calm.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2706767 Review #2706767 is a subjective opinion of poster.
Pros
  • Great deals
  • Great deals and courteous service
Cons
  • Getting thru to talk to agent
Loss
$60
Preferred solution
Full refund
New Reviewer

Customer service

3.6
Need puk code had no service all month I want refund or a did device ur suppose to make ur customers happy not want a did service

User's recommendation: None at all It’s been very difficult as on what to do I need to talk to someone now.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2696496 Review #2696496 is a subjective opinion of poster.
Location
Trenton, Ohio
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

You can't exchange your phone in the store

3.6
We upgraded to an iphone12 pro. All I wanted to do was have the store people take our old phones in for trade in.. They want you to print your own shipping label. I don't have a printer. Why should I have to work for Verizon when they are not paying me to do the job their employees should be doing!! I shouldn't have to print up my own return label and take it to the UPS store. VThainconvenientreainconvenient!!!!!
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2598448 Review #2598448 is a subjective opinion of poster.
Service
Verizon Wireless Shipping Service
Pros
  • Only carrier with decent coverage in my area
Cons
  • Lack of personal service
Preferred solution
Let the company propose a solution
New Reviewer

Want to see if my payment has arrived and applied to my account

4.0
I want to see if my check arrived and applied to my account. I do not want to make a double payment if so. I cannot get anyone to tell me or make any contact about this issue. I received a bill notice a few days ago. Will you let me know the status of my bill??

User's recommendation: Hard to get a person if there is an issue.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2587304 Review #2587304 is a subjective opinion of poster.
Location
Middletown, Ohio
New Reviewer

Need to talk to someone

4.3
Need technician to come sooner than 05-17-21 I need the faster internet for work or study before the date that's given to me.

User's recommendation: I recommend this site to friends and family.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2532535 Review #2532535 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Phone reset

3.5
ok verizon reset my phone , bc of settings, and i dont no the pin.... now i cant even make a call. i need assistance, i have called over and over and problem still not fixed...i am highly pissed off, og havin to go thru all this trouble.... maybe in the near future u might set up a program for these problems that are easy to navigate. plz help!! ty!!
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2505474 Review #2505474 is a subjective opinion of poster.
Pros
  • Good phones
  • Customer service is a problem
Cons
  • Robo call after signing up for service at a verizon store
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Verizon Jetpack Roaming

4.1
For the 2nd consecutive day my Jetpack has been in a Roaming mode. I called VCS and after a reasonable hold time the technician walked me thru a few steps and he determined that my SIM card needed replacing. He was polite and patient. I'll drive to my nearest Verizon store (about 35 miles) to get my new SIM card.

User's recommendation: Verizon is the best wireless I've ever had but if you're not tech savvy or if you are having to message from your phone it is very difficult. I prefer to talk to a human which sometimes seems a bridge too far.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2479338 Review #2479338 is a subjective opinion of poster.
Loss
$20
Preferred solution
I'm going to pick up my SIM card.