Cannot log in to my account even though I have the right password

I tried several times to log in. It says if this is correct proceed, but will not let me. I want to change plans. Why does it have to be so hard to do??

User's recommendation: Be more user friendly on accounts.

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ID
#3108297 Review #3108297 is a subjective opinion of poster.
Location
Belgrade, Montana
New Reviewer

My phone not holding A charge

Access to customer service representative is terrible. 5 to 8 hours for a response when you cannot text is unacceptable.

User's recommendation: Find a company that can solve trouble issues in a timely manner. This company is too large and expensive.

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ID
#3107939 Review #3107939 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Coverage
  • Excellent area coverage
Cons
  • Too expensive
Preferred solution
A working phone

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Verified Reviewer
New Reviewer

A blocked text message

I have spent over an hour getting technical support help. no HUMANS to help as usual. Takes forever to get online chat support. chat support is taking too long to respond. *** customer service. Going to consider changing services as a result. I am so sick of company poor customer supportc

User's recommendation: don't use Verizon.

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ID
#3094404 Review #3094404 is a subjective opinion of poster.
Cons
  • Poor customer support
Preferred solution
Human beings to help with technical support, quit only using computer programs to support customers.

Phone was shut off / Autopay didn't work as expected

My cell phone stopped working without notice on a new account. My credit card was on file with Verizon but the auto-pay didn't work as expected. It was always my intent to have auto-pay enabled (but it is possible that merely registering a credit card does not...
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ID
#3093693 Review #3093693 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania
New Reviewer

Lostphonewanttokeepnumber

Cannottalk to anyone.would liketo keep old number.lost old phone.i AM in business.would like to keep my old number
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ID
#3069516 Review #3069516 is a subjective opinion of poster.
Pros
  • Was ok till this problem
Cons
  • Terribly hard to setup phones as a new customer
  • No one oversees a customer
Loss
$300
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Unlock my account

My account was locked as it said I input incorrect information for my account. This is not so. I've used this information with no problem until this week. I have not been able to access my account for the whole week via online or via phone. They just do NOT pick up on either contact. I need to add my son's new phone on and access our account for other items, and CANNOT reach ANYONE at Verizon. Have been on hold several times for over an hour each time!!!

User's recommendation: Almost impossible to reach Customer Service!!!!

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ID
#3063304 Review #3063304 is a subjective opinion of poster.
Pros
  • Good product and accessibility for calls
Cons
  • Cannot reach customer service
Preferred solution
UNLOCK MY ACCOUNT!!!!!!
New Reviewer

Annoyed

About a month ago we changed providers. I have been trying since that time to pay the final bill. We have even gone to the store with no results. Today I found an old bill and called the company as a last resort. I paid the bill, when I checked my bank account I saw where they charged me 10 dollars for the phone call. Where 10 dollars is not going to break me I have tries everything to pay this bill. Pretty poor of Verizon to say the least.

User's recommendation: if you dont mind unnecessary charges.

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ID
#3061027 Review #3061027 is a subjective opinion of poster.
Pros
  • Fair service
  • Ok service
Cons
  • Billing practices
Loss
$10
Preferred solution
Full refund
New Reviewer

Stop teleamarkers phone calls

I'm receiving 20 to 25 telemarketing calls per day. I need help, or I'm going to change my service. This is out of hand.
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ID
#3051117 Review #3051117 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Preferred solution
Let the company propose a solution

Your request for review.

I ordered a phone for my daughters birthday and was told it would be delivered by noon the next day. It never should up the next day and my daughter went without a present. Then the day after the UOS tried to deliver but no one was home (was never told it had to be signed for). Then I had to driver to the local UPS Service center to pick it up myself since no one is home during the day. All in all not happy.

User's recommendation: Have the phone delivered when you say it will be there and if if needs to be signed for let the customer know.

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ID
#3032431 Review #3032431 is a subjective opinion of poster.
Location
Folsom, California

Very unhappy with "upgrade" of plan.

I expected to be treated like more than just a number. I had hoped to achieve something I would be happy with but you were not able come through. Still considering changing carriers. Still hoping you can show me the respect I deserve. We shall see.
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ID
#3023168 Review #3023168 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Too many to mention
New Reviewer

Poor cellular service poor customer service

I explained that my home and my neighborhood are experiencing no cellular data. Our connection for voice call are fine with no dropped calls but if I/we try to use our browser we get a 1x connection. We were getting 4g LTE and everything worked fine up to 30 days ago....
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ID
#3004536 Review #3004536 is a subjective opinion of poster.
Location
Port Charlotte, Florida
New Reviewer

Bill and store experience

Was sold a bunch of stuff that was not true was told I had to buy new chargers cause the old ones would not work with the new cable's apple was putting out and the screen saver cost me 64 per phone and two days later my bf screen was CRACKED so why did I spend 64 for what and to find out that was a complete lie about the charging cords.

User's recommendation: dont listen to the sales person.

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ID
#2944908 Review #2944908 is a subjective opinion of poster.
Loss
$300
Preferred solution
Let the company propose a solution

Billing months after canceling service.

The recording didnt allow for challenging the bill. I finally called a different number and got the bill cancelled.

User's recommendation: Be watchful on your bills for charges for old equipment.

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ID
#2926174 Review #2926174 is a subjective opinion of poster.
Location
Elkins, West Virginia

My $100 trade-in credit hey charge whatever they want

They don't solve anything for one thing I outright oaud cash for my phone and I wanted to switch carriers because they charge whatever they want never the same every month.they wouldn't let me switch my own phone so you have to wait until there ready

User's recommendation: If your looking fir the same bill each month font use vetizon.

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ID
#2917029 Review #2917029 is a subjective opinion of poster.
Location
Toccoa, Georgia
New Reviewer

My phone is off i paid my bill

Paid my bill to reinstate my services and is still off and I can't make any calls or text anyone. Paid this last night and now hours later still off
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2 comments
#2064697

Best way to avoid this, pay your bills on time. You put yourself in this position.

#2064692

best bet is to file a complaint with the bbb and fcc all else fails file a complaint with the nj attorney general office

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ID
#2879164 Review #2879164 is a subjective opinion of poster.
Preferred solution
Price reduction