Unclaimed
Verizon Wireless
Reviews and Complaints
3.3M
CLAIMED LOSSES
2.5K
TOTAL REVIEWS
330K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
Need to disconnect 309 303 ****
The new phone was never delivered to correct address . Decided it was to much of a hassle and so want no service to 309 303 **** phone #. As of today they disconnected this # to us cellular and that should not have happened . He now has no service with us cellular and they need a Porting pin# and acct for Verizon. Call me asap to correct this issur!!
ID
Location
Fort Myers, Florida
Pros
- Store reps tried hard to help
Preferred solution
Let the company propose a solution
I tried for days to stop my auto pay without any help . The store on ledge wood was closed .finally I was told to call 611.
I finally got to the app that I needed but the Payment was deducted. I was charged 36.00 by my bank. I have been out of work And was receiving unemployed until The first week in September.custom service is a nightmare. I have been a customer for about 20 years and would like a credit to my account .
User's recommendation: Not if I don’t get a credit.
ID
Billing
I don't understand why people can't get a second chance I like Verizon and I really want a postpaid account cause of my credit I can't get it I think that is so wrong
ID
Location
Boston, Massachusetts
New Reviewer
Billing
Ridiculous wait time never reached an agent. I had a question on my fathers bill. Impossible to get away from my account.
ID
Location
Washington, Illinois
New Reviewer
Stupid and hostile customer dis-servicw
Stupid customer service Stupid customer service Stupid customer serviceStupid customer service Stupid customer service Stupid customer service
User's recommendation: Dont sign up.
ID
Location
East Whiteland, Pennsylvania
Service
Verizon Wireless Mobile Phone Service
Cons
- Con artists
Loss
$2000
Preferred solution
Full refund
Billing
Hi Verizon....big problem with Spectrum..they charge me 630.00 for the cell phone . Verizon supposedly going to pay for the switch......can you please help me fix this problem. It's money I'm not supposed to spend ..that's why I did the switch.
ID
Location
Phoenix, Arizona
New Reviewer
I have been trying to pay my bill and absolutely no help no matter what number you call
No response from Verizon at all left messages called countless numbers at different times and no help this service sucks
User's recommendation: Find a different carrier.
ID
Location
Pleasant Valley, New York
Loss
$102
Preferred solution
Let the company propose a solution
No phone interaction
I was on hold for 43 minutes waiting to talk to a customer service rep and then it hung up on me. Never even got to speak with someone. This was after I physically went to the store and they told me they couldnt do anything and sent me home to call them on the phone.
ID
Location
Thornton, Colorado
Preferred solution
Someone to unlock my phone
Home phone needs connection and need to split network
At 2;59 I called to have my " wifi split" yesterday at the recommendation of my ring service carrier. Long story short, 3 + hours, 14 phone calls (because the agent kept disconnecting me and her supervisor kept calling to say she would call back) and it is not fixed. Can you PLEASE help me because my problem was never resolved before she disconnected at 5:51. Chris Hartge
ID
Location
Catonsville, Maryland
New Reviewer
Customer Service SUCKS!!!!
It is impossible to get in touch with Verizon. 2 hour hold times and when you download their app (as they instruct you to) so that you can schedule a call it doesn't work. We moved one line of service over to them in, I'm sending the phone back. This is crap. Why do business with a company that makes it impossible to talk to someone? No thanks.
User's recommendation: Avoid Verizon at ALL COSTS.
ID
Loss
$200
Preferred solution
Full refund
New Reviewer
To check my contract
I just want to talk to someone and not the damned computer. Here we go again. You want more than I wanted to say.
ID
Location
Brigham City, Utah
Preferred solution
Price reduction
Still don't have the return boxes
I have called many, many times about the boxes to return the old phones, so that I can be properly credit on my Account for my new phones. I did not know that the peoples at Verizon lies so much oh we send them nothing yet........since Dec 18th I am trading in my Samsung Galaxy smartphone S9 for the Samsung Galaxy S21+ and I am still having a problem I hope that my Account be properly Credit !!!!
ID
Location
Rock Hill, South Carolina
New Reviewer
Billing issue
Need to speak with someone. Tired of having billing issues and not being able to speak with someone now I am being forced to type 100 characters .$$:!!;!;!;$;!;!;!;!;!;!;!;
ID
Location
North Myrtle Beach, South Carolina
Preferred solution
Billing
Need to change the information in my lockbox can't do it through the app
You need to make it a little easier to communicate with people. Like physically be able to speak with them. Because apps dont always work if I didnt get annoyed about my situation it wouldve gotten straightened out if I was able to speak with somebody it wouldve got straightened out right away.
ID
Location
Amityville, New York
New Reviewer
A label (or even just an address) to send back my trade in phone. 2 hours later, Nothing
All I wanted was a label to send my trade-in phone back. I was directed by three different CSRs to just click on my order, click return and print out the label. I don't want to return my new phone but that's where it took me. I only wanted a freakin label on the envelope and box they sent me to the trade-in address. No one could understand that. Give me a break!
ID
Location
Atlantic City, New Jersey
Preferred solution
Let the company propose a solution
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