Verizon Wireless Reviews

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New Reviewer

To pay for my cellphone bill with a Verizon wireless reload card and my old account has $19 on my old number of 31&-423-**** i want to transfer it to my new cell phone account the number is 318-3**-**

I want my old cellphone number of (318)423-**** account of $19 transferred to my new cell phone number account of (318)349-**** and i want to add $50 to my new cell phone number (318)349-**** and my Verizon wireless reload card pin number is 998. 375. 0921 my family Dollar Verizon wireless reload card is from $10 - $100 and i can use it to reload money on to pay my cellphone bill because i am waiting on my new credit card to come in the mail and thanks

User's recommendation: To have a live person to talk to.

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ID
#2830640 Review #2830640 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Rebate

Rebate in the system Have four new phone numbers transferred to Verizon only two of them are showing rebate eligibility
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ID
#2830132 Review #2830132 is a subjective opinion of poster.
Preferred solution
Rebate for two additional lines that were transferred to Verizon from another carrier
New Reviewer

Having issues trying to unlock my phone

I dialed Verizon on two different phones put them both on speaker was on hold over 40 min before one was answered. The agent was unable to help so I was given a number to a " direct line" to the department who was supposed to be able to help me and told I would not have to wait again was on hold over 30 minutes. Was offered to be shipped a free replacement sim card but they had the wrong address on file she was unable to change it to my correct address so couldn't ship me the sim card card card

User's recommendation: Very unhappy my problem was not resolved and remains that way.

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ID
#2829473 Review #2829473 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S7 Cell Phone
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Keep current phone number with new device

Yes. When you are a new customer and unable to use the my att app, there should be an option to be connected with customer service instead of hearing "I can't find that phone number and saying if your account is 60 days past due to go to your att store" and then hanging up. I was so frustrated to say the least. My att app had crashed, which I sent the report back, and unable to activate my phone. After 3 days of that, the app finally was working and I was able to activate my phone. So, your automated should always give a person the opportunity speak with a Rep. Thank you.
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ID
#2828167 Review #2828167 is a subjective opinion of poster.
Location
Franklin, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Voice mail ***

I set up my automatic payment last month to pay my bill this month on AUGUST 16 2021 It did NOT take my payment but its been harassing me on text that Im late ( Im so incompetent) Its not its you! I worked with a representative last month about this and about the month before billing problems. My credit card told me no charge came in. What is going on?
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ID
#2828013 Review #2828013 is a subjective opinion of poster.
New Reviewer

Billing issues

I continue to receive notifications my bill is due. I just received the bill today and sent it back. I would really like to talk with a person
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ID
#2827595 Review #2827595 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Charged for wrong phone

Charged for Service I never used. I was in Laredo tx at a ta truck stop , I couldn't get a phone at the time so he said I could just keep my phone and switch over. I never put sim card in and activate it. But 2 months later I got approved for note ten with I still pay for. They also s as I'd I have a pending past due bill in collection and I cant add Service to my existing account
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ID
#2825973 Review #2825973 is a subjective opinion of poster.
Pros
  • Too much crap to get an agent
  • No bobody will answer the phone
Cons
  • Did not fix my caller id issue
  • Useless customer service people
Loss
$96
Preferred solution
My credit back right.. I never used the sim card they are charging me for
New Reviewer

Emergency

I cant get access to my wireless account to set up automatic payments. The account is becoming late.
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ID
#2825659 Review #2825659 is a subjective opinion of poster.
Location
Riverhead, New York
New Reviewer

Ridiculous

I am trying to switch celular company, from T-Mobile to Version. No people available? Need a human being to contact me about your offer. If is in Spanish better

User's recommendation: Hire more people.

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ID
#2825499 Review #2825499 is a subjective opinion of poster.
New Reviewer

I over paid my bill

I over paid my bill I want to credit! I am an able to talk to a human being!!!!!!!!!!!!!!!!!!!!!!! !
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ID
#2824386 Review #2824386 is a subjective opinion of poster.
Loss
$112
Preferred solution
Full refund
New Reviewer

Disconnect line done incorrectly

On 8-28 I called to disconnect line and got a email that it was just put on suspended and going to charge $10 a month for that. Agent did not do correctly. Please disconnect 586-612-****
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ID
#2824195 Review #2824195 is a subjective opinion of poster.
Preferred solution
Disconnect line 586-612-7239 free of charge and suspend any related fees

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Verified Reviewer
New Reviewer

My phone was stole i need to shut it down

I can't get through to resolve the issue, you say you want the # associated with my account, when I dail it , it say wrong #

User's recommendation: None, useless app.

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ID
#2823870 Review #2823870 is a subjective opinion of poster.
Location
Orlando, Florida
Preferred solution
To shut my old phone off
New Reviewer

Billing mistake

I received a bill after my service was terminated. If i am correct, please promply return my overpayment to my credit card.
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ID
#2823650 Review #2823650 is a subjective opinion of poster.
Pros
  • People at office at least try to help
Cons
  • Long wait to speak to a human or get a bot instead
Loss
$240
Preferred solution
Full refund

Terrible experience

Call if you want a review but I have never been more discussed with the service and interaction that took place. I have a completely different perspective of Verizon now.
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ID
#2822737 Review #2822737 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Phone isn't working

They didn't resolve my issue, my 80-year-old mother has not had a working phone for 2 weeks. Horrible customer service

User's recommendation: Verizon customer service is the worst.

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ID
#2822461 Review #2822461 is a subjective opinion of poster.
Location
Brooklyn, New York