Unclaimed
Verizon Wireless
Reviews and Complaints
3.7M
CLAIMED LOSSES
3.4K
TOTAL REVIEWS
520K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Net Promoter Score (NPS)
-42
low
NPS
-100
100
- 25% Promoters
- 8% Passives
- 67% Detractors
Verizon Wireless's estimated NPS of -42 considered to be low. 25% of users would likely recommend Verizon Wireless to a friend or colleague.
Customer Satisfaction
Verizon Wireless Reviews
Refused service at Enterprise Verizon store
This evening my husband and I went to the Verizon Corporate store in Enterprise Alabama for an phone upgrade. We arrived at 6:33pm, there was not a kiosk to sign in but we did notice that two other people were already waiting. After about five minutes, one of the employees stated that they were not allowed to upgrade or add a line 30 minutes prior to closing, so we (us and the others waiting) could go if that is what we required. My husband and I drove 30 minutes to the Dothan store and was told this was not a policy.
ID
Location
Birmingham, Alabama
New Reviewer
No service
For the last 2 weeks everyday we loose service. Can't call, text or use the internet. I was told they were working on the towers last week. Today is even worse. I am lucky if I have had service for an hour. My husband service is the same. Get your equipment working so that I can use what I am paying for. Pathetic
ID
Location
Fort Worth, Texas
Preferred solution
Service to my phone
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Verified Reviewer New ReviewerSerious Problems with Website and Systems
sI tried to make a payment. There was a problem on the website that concluded I was trying to update my credit card information and locked me out. There is NO option that gets you to a person. I could not make a payment via the web site, via the phone, and I spent tons...
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ID
Preferred solution
Let the company propose a solution
New Reviewer
Pay a bill
Im calling from Africa with limited service and I cant get through to pay a bill Im. I need to speak with an agent without having to wait on line for an hour
ID
Location
Alameda, California
New Reviewer
No customer service
Can't speak to a operator. Need service restored till 7 15 2022. Don't get paid till then. Medical emergency is used with this number ask for operator
ID
Location
Knoxville, Tennessee
Preferred solution
Restored service till I pay bill on 7-15-22
Not a happy customer
My husband need a new phone his whats not working good and was a older phone and went to a corporate store and they have all these deals of trade ins which if your phone is old is not part of the deal which being a customer for many years is not taken into...
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ID
Location
The Villages, Florida
New Reviewer
Philanthropic project/ help I can’t reach billing. How can I do that without
Setting up a phone donation for the survivors of domestic abuse and looking at companies to partner. for example, If I have a phones(s) im looking to donate to these individuals, I'd like to pay to have the phone reset and paid for a month or two. Also I need to pay my bill!!! Will try automatically: My debit card is reinstated I completely forgot it had expired and didnt change my account in time for billing the last few months!!! I just need to know how to make a payment by phone without having phone access or web: Can someone help!? Thanks everyone! Sara silver
User's recommendation: love love Verizon. Have been a loyal customer since my first cell phone in 2000 in preparation for a phish show.
ID
Pros
- Great reception
Cons
- Take advantage of people and rip them off
- Wait times
- Deceitful customer service
Preferred solution
Just some help please
New phone and no help what so ever from Verizon or iPhone/Apple. I have an Android phone for over 20+years and never felt like a chump before. Getting help from the professionals is nonexistent.
If someone would just reach out to me and help me with the download of data and apps that would be greatly appreciated. Ive been sent to go to the store at Verizon on three different occasions and nobody at the store will help. They say they dont do any of that at the stores they dont help people understand the telephones or help them learn to perform them or helped him with any apps at all no downloads know nothing
User's recommendation: If you have an android stay with an android don’t change.
ID
Location
Palmdale, California
Need info
I want to find out about getting internet Through Verizon. I am not available to come in again until the 1st of August. I would like to have an early appointment if possible.
ID
Location
Mesquite, Nevada