New Reviewer

Estoy llamando porque quiero haser un arreglo de pago

Tengo un balance en mi cuenta con de Verizon que no puedo pagar totalmente por ahora pero quiero pagar por cuotas
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ID
#3307524 Review #3307524 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Buena cobertura
Cons
  • Te cobran de mas
Loss
$700
Preferred solution
Price reduction
New Reviewer

To set up network connection

I made a payment.now it says I have no data left.phone number 404-683-****. Not a business cust.can u help me
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ID
#3305819 Review #3305819 is a subjective opinion of poster.
Preferred solution
My data

Difficulty communicating with overseas Cust Svc.

I recently received a replacement phone from Asurion, the insurance company Verizon Wireless uses for claims. The main problem I have is trying to communicate with overseas Customer Service folks. They must read scripted answers and solutions out of a binder. I generally always ask to be transferred to a US based Cust Svc person. For the simple fact that I have a hard time understanding foreign folks when trying to troubleshoot electronics. Super annoying.

User's recommendation: Ask for US based Customer Service folks.

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ID
#3305361 Review #3305361 is a subjective opinion of poster.
Location
Lowell, Massachusetts

Billing

After 25 years Verizon didnt get the check my terminal father sent , he's always been current customer , the bank said check hadn't cleared , after two days of trying to contact them going to two stores , and finally talking to supervisor they refused to help my father , they completely lack any intelligence of any kind , my father paid the bill AGAIN and told them to shut phone off he was done with the company , the most uneducated , *** poor customer service I have ever encountered and they lost a dedicated customer

User's recommendation: *** NO !!!

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1 comment
#2127559

Let me know what business you run. I’ll buy merchandise on credit and see how sympathetic you are when you don’t receive the payment.

We will see your reaction when I shrug my shoulders and tell you I mailed it. The bottom line is the payment wasn’t received.

ID
#3304784 Review #3304784 is a subjective opinion of poster.
Location
Crawfordsville, Indiana
New Reviewer

Terrible

Cannot get anyone to help with this issue. Need to stop robocalls with 642 beginning numbers. This is coming through at least five to ten times a day on my phone. I am having to silence my phone to avoid, thus missing important calls coming through. Verizon is. I no longer using the call filter with this phone and I know how to stop this chain of 642 numbers coming through. I have attempted on several occasions to get Verizon representative on the phone. No one will pick up the phone. If this continues, I will stop your service

User's recommendation: Terrible cannot stop robot calls. Cannot Verizon representative to help with this issue. I will need to drop Verizon and come up with a different carrier if this continues representative to respond to my request. Put on hold for thirty minutes to a hour with the loud music timing in my ear. They keep updating the phone. With every update, the situation is getting worse, I need to come into the office to see if I can resolve this issue. I keep blocking calls and each time a different number will come through beginning with 642.

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ID
#3304754 Review #3304754 is a subjective opinion of poster.
Location
Laurel, Maryland
Pros
  • No pros all con
Cons
  • Robo calls coming through on phone
Preferred solution
Filter out robocalls with the first 3 digits of 642
New Reviewer

Need my smart Apple phone PIN number

Please need my Verizon cell phone PIN number and to extend my payment until end of February 2022 until February 27 , 2022
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ID
#3304678 Review #3304678 is a subjective opinion of poster.
Location
Cookeville, Tennessee
Loss
$97
Preferred solution
Full refund
New Reviewer

I need help activating my phone

I bought a new phone and SIM card and I'll put the wrong SIM card in the phone now I can't activate it I need to speak to customer service and get my phone
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ID
#3303810 Review #3303810 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer
Verizon Wireless - Activate new phone with existing number
The CEO and board of directors of this shameful company should all be arrested for domestic terrorism. The way they are conducting there buisness practice towards innocent hard working Americans is a serious act of crime. The anxiety and Stress and mental abuse they...
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ID
#3301507 Review #3301507 is a subjective opinion of poster.
Location
Laguna Niguel, California
Loss
$177
Preferred solution
Well for first of all to have a representative that’s transparent and honest and can get the job done instead of passing the buck to everybody that eventually get nothing done

Change plans

I just wanted to talk to a live rep to find a better plan for my wife and I Dont you people have live reps any more? Vinnie
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ID
#3298051 Review #3298051 is a subjective opinion of poster.
Location
Poughkeepsie, New York
New Reviewer

Customer service failure!!!

Failure to listen & decided against my request and left me hanging on the phone texted what she wanted when I try to communicate she said ok totally ignored her customer me left me WOW VERY DISAPPOINTED WITH THE SERVICE PROVIDED NORMALLY IVE COME EXCEPTIONALLY GREAT CUSTOMER SERVICE ON PHONE OR IN VERIZON STORES ABOVE & BEYOND! Individual need serious counseling on how to treat customers Just for QUALITY ASSURANCE PRACTICES NEED TO BE FOLLOWED STANDARD OF OPERATION ON HOW TO TREAT CUSTOMERS who come to her for assistance!!! SINCERELY, Konjit Kitaw
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ID
#3297086 Review #3297086 is a subjective opinion of poster.
Location
Silver Spring, Maryland

Travel pass

I am trying to contact you for travel pass 609668**** 609694**** This is very important and urgent since couple days we are trying to reach you and get the solution. Please fix this as soon as possible .
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ID
#3296980 Review #3296980 is a subjective opinion of poster.
Location
Roanoke, Virginia
New Reviewer

To pay my husbands bill

I am trying to pay my husbands bill but bc I dont have Verizon I cant. You would think no matter what company you call from you guys would want the sales

User's recommendation: Let people call regardless you loose business that way.

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1 comment
#2126950

They already made the sale. This is his bill to which they will turn off the phone if not paid. Unless your name is on the account, they will not speak with you.

ID
#3296326 Review #3296326 is a subjective opinion of poster.
Location
Asheville, North Carolina
Preferred solution
To pay my husbands bill
New Reviewer

Terrible customer service and billing practices

Ficticious billing and Verizon cant resolve in their own billing dept!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3290821 Review #3290821 is a subjective opinion of poster.
Location
Port Clinton, Ohio
New Reviewer
I ordered a new phone Dec.15,2021 in Jefferson City Tennessee. I was told it would be in on the 17th. I called them on the 21st and it still hadnt arrived according to the sales person. In reality it had arrived and was sold to another customer. I called back again and...
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1 comment
#2124978

My uber is not running

ID
#3290785 Review #3290785 is a subjective opinion of poster.
Location
Perkins, Ohio
Service
Verizon Wireless Customer Care
Cons
  • Being ripped off after being a customer for a long time
  • Worst customer service for cellphone company
Preferred solution
Re-occurring charge off my bill so I can get a new phone.
New Reviewer
i arranged for a trade in of watch and phone but was not sent proper packaging. when i called to try to rectify situation, the associate gave me misinformation - he was useless. his name was something like "camraj." he told me i need an IME # for the watch i am trading...
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1 comment
#2126476

Your watch must be a gps model and not a cellular model. Check with Verizon. They probably only accept the cellular models.

ID
#3290772 Review #3290772 is a subjective opinion of poster.
Location
Marblehead, Massachusetts
Preferred solution
Let the company propose a solution