Unclaimed
Verizon Wireless
Reviews and Complaints
3.5M
CLAIMED LOSSES
3K
TOTAL REVIEWS
440K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
Estoy llamando porque quiero haser un arreglo de pago
Tengo un balance en mi cuenta con de Verizon que no puedo pagar totalmente por ahora pero quiero pagar por cuotas
ID
Location
Los Angeles, California
Pros
- Buena cobertura
Cons
- Te cobran de mas
Loss
$700
Preferred solution
Price reduction
New Reviewer
To set up network connection
I made a payment.now it says I have no data left.phone number 404-683-****. Not a business cust.can u help me
ID
Preferred solution
My data
Difficulty communicating with overseas Cust Svc.
I recently received a replacement phone from Asurion, the insurance company Verizon Wireless uses for claims. The main problem I have is trying to communicate with overseas Customer Service folks. They must read scripted answers and solutions out of a binder. I generally always ask to be transferred to a US based Cust Svc person. For the simple fact that I have a hard time understanding foreign folks when trying to troubleshoot electronics. Super annoying.
User's recommendation: Ask for US based Customer Service folks.
ID
Location
Lowell, Massachusetts
Billing
After 25 years Verizon didnt get the check my terminal father sent , he's always been current customer , the bank said check hadn't cleared , after two days of trying to contact them going to two stores , and finally talking to supervisor they refused to help my father , they completely lack any intelligence of any kind , my father paid the bill AGAIN and told them to shut phone off he was done with the company , the most uneducated , *** poor customer service I have ever encountered and they lost a dedicated customer
User's recommendation: *** NO !!!
1 comment
ID
Location
Crawfordsville, Indiana
New Reviewer
Terrible
Cannot get anyone to help with this issue. Need to stop robocalls with 642 beginning numbers. This is coming through at least five to ten times a day on my phone. I am having to silence my phone to avoid, thus missing important calls coming through. Verizon is. I no longer using the call filter with this phone and I know how to stop this chain of 642 numbers coming through. I have attempted on several occasions to get Verizon representative on the phone. No one will pick up the phone. If this continues, I will stop your service
User's recommendation: Terrible cannot stop robot calls. Cannot Verizon representative to help with this issue. I will need to drop Verizon and come up with a different carrier if this continues representative to respond to my request. Put on hold for thirty minutes to a hour with the loud music timing in my ear. They keep updating the phone. With every update, the situation is getting worse, I need to come into the office to see if I can resolve this issue. I keep blocking calls and each time a different number will come through beginning with 642.
ID
Location
Laurel, Maryland
Pros
- No pros all con
Cons
- Robo calls coming through on phone
Preferred solution
Filter out robocalls with the first 3 digits of 642
New Reviewer
Need my smart Apple phone PIN number
Please need my Verizon cell phone PIN number and to extend my payment until end of February 2022 until February 27 , 2022
ID
Location
Cookeville, Tennessee
Loss
$97
Preferred solution
Full refund
New Reviewer
I need help activating my phone
I bought a new phone and SIM card and I'll put the wrong SIM card in the phone now I can't activate it I need to speak to customer service and get my phone
ID
Location
Atlanta, Georgia
New Reviewer
The CEO and board of directors of this shameful company should all be arrested for domestic terrorism. The way they are conducting there buisness practice towards innocent hard working Americans is a serious act of crime. The anxiety and Stress and mental abuse they...
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ID
Location
Laguna Niguel, California
Loss
$177
Preferred solution
Well for first of all to have a representative that’s transparent and honest and can get the job done instead of passing the buck to everybody that eventually get nothing done
Change plans
I just wanted to talk to a live rep to find a better plan for my wife and I Dont you people have live reps any more? Vinnie
ID
Location
Poughkeepsie, New York
New Reviewer
Customer service failure!!!
Failure to listen & decided against my request and left me hanging on the phone texted what she wanted when I try to communicate she said ok totally ignored her customer me left me WOW VERY DISAPPOINTED WITH THE SERVICE PROVIDED NORMALLY IVE COME EXCEPTIONALLY GREAT CUSTOMER SERVICE ON PHONE OR IN VERIZON STORES ABOVE & BEYOND! Individual need serious counseling on how to treat customers Just for QUALITY ASSURANCE PRACTICES NEED TO BE FOLLOWED STANDARD OF OPERATION ON HOW TO TREAT CUSTOMERS who come to her for assistance!!! SINCERELY, Konjit Kitaw
ID
Location
Silver Spring, Maryland
Travel pass
I am trying to contact you for travel pass 609668**** 609694**** This is very important and urgent since couple days we are trying to reach you and get the solution. Please fix this as soon as possible .
ID
Location
Roanoke, Virginia
New Reviewer
To pay my husbands bill
I am trying to pay my husbands bill but bc I dont have Verizon I cant. You would think no matter what company you call from you guys would want the sales
User's recommendation: Let people call regardless you loose business that way.
1 comment
ID
Location
Asheville, North Carolina
Preferred solution
To pay my husbands bill
New Reviewer
Terrible customer service and billing practices
Ficticious billing and Verizon cant resolve in their own billing dept!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ID
Location
Port Clinton, Ohio
New Reviewer
I ordered a new phone Dec.15,2021 in Jefferson City Tennessee. I was told it would be in on the 17th. I called them on the 21st and it still hadnt arrived according to the sales person. In reality it had arrived and was sold to another customer. I called back again and...
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1 comment
Labrea Orh
#2124978
My uber is not running
ID
Location
Perkins, Ohio
Service
Verizon Wireless Customer Care
Cons
- Being ripped off after being a customer for a long time
- Worst customer service for cellphone company
Preferred solution
Re-occurring charge off my bill so I can get a new phone.
New Reviewer
i arranged for a trade in of watch and phone but was not sent proper packaging. when i called to try to rectify situation, the associate gave me misinformation - he was useless. his name was something like "camraj." he told me i need an IME # for the watch i am trading...
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1 comment
PissedConsumer2126476
#2126476
Your watch must be a gps model and not a cellular model. Check with Verizon. They probably only accept the cellular models.
ID
Location
Marblehead, Massachusetts
Preferred solution
Let the company propose a solution
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Verizon Wireless
Let me know what business you run. I’ll buy merchandise on credit and see how sympathetic you are when you don’t receive the payment.
We will see your reaction when I shrug my shoulders and tell you I mailed it. The bottom line is the payment wasn’t received.