Verizon Wireless
Reviews and Complaints
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Verified Reviewer | Hanover, PennsylvaniaFraud
I went to upgrade to a newer phone and found out that all the money I put down the year before was never credited as a down payment to the phone. Your employee is nothing but a liar and even charged me for items he said were included.
If I wasnt on my friends cell plan I would get rid of Verizon in a heartbeat. Unfortunately Im stuck because you are the provider she had. I cant believe how I was treated.
Oh wait yes I can believe it because all you are interested in is money and selling phones and billing people for items that they didnt receive or were told was included. Guess I can talk to my friend about moving my number elsewhere..certainly do not want to stay with Verizon after all the Bs I just went through.
Preferred solution: Apology
User's recommendation: Go anywhere but Verizon
725289****
- Great service
- Not activated
Preferred solution: Full refund
Cancel order
Refund
- Bad service
- No customer service
- Slow walking my refund
Preferred solution: Full refund
You’ve got no problem signing up somebody but boy to cancel service is a big old pain in the you know what
I’m trying to talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTime and prices
Preferred solution: My employment discount 0
Pay bill
I tried to call, text, email Verizon before I was going to MX.
User's recommendation: Use a different company
Worthless website
User's recommendation: switch cell providers from VZW poor customer support!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cibolo, TexasWon't let me die without debt!
I ported my number to Spectrum. Called Verizon to settle up.
Told them I'd be putting a stop on the bank allotment at the bank, and settling the final bill by check. I asked for a final bill, by paper. Well, it didn't include everything. That's okay.
I paid it, plus a little more they said I owed. Then I got a notice saying I owed $35 MORE. WHY? They billed me $5 for the paper bill, without telling me.
Then they billed me $30 for their bounced check because they tried to sock it to my bank account after I had already told them not to!
They waived these charges and I have a zero balance. Better hurry and die before next month's bill gets here.
User's recommendation: I've been with them 10 years. Actual wireless service was good. But, even with my discount, too rich for my retiree blood. Go with someone else.
It’s difficult to get help from a live person.
User's recommendation: Get Siri to take you to a phone for Verizon. Don’t waste your time on the website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkWilleroy358@***.com
User's recommendation: Get in store pick up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
Preferred solution: Why are you asking me the same? Damn question over and over now for the fourth time I want to talk to someone about my *** payment now God dammit.
User's recommendation: This process is a pain. I am not going to write nothing else. You can either help me are you can just get lost and apparently you are a loss
Billing department
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