New Reviewer

Activate a phone

Need to speak with a human representative really bad. I want to activate a new Verizon phone. I haven't got the nuber
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ID
#3442282 Review #3442282 is a subjective opinion of poster.
Location
Mobile, Alabama
Preferred solution
Human help!!
New Reviewer

Data issue out of data

Okay Im out of data and traveling. I need to change to unlimited data. What symbols are you looking for below?
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ID
#3439366 Review #3439366 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

My Internet will not work unless I'm connected to Wi-Fi

I recently got a new iPhone 13 Pro I cannot use the Internet unless I am connected to Wi-Fi and half of the time I cannot make outgoing phone calls
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ID
#3437284 Review #3437284 is a subjective opinion of poster.
Location
Spiro, Oklahoma
Preferred solution
I want my Internet to start working
New Reviewer

Resolved: Billing

Update by user Mar 26, 2022

Company fixed the issue and I have been provided with apology.

Original review posted by user Mar 26, 2022
Finally someone in Billing helped me. Very polite and apologetic. Prior to her I had to call 3 times. First person was very rude wish I had his name. Second person was polite and tried to help. Third person in billing was super. I believe all is good now. Thank you
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Resolved
ID
#3436943 Review #3436943 is a subjective opinion of poster.
Location
Mccall, Idaho
Pros
  • Usually desent service
New Reviewer

Is my bill going to always be this high

Changed service plans and added a smart phone. Also dropped the home phone. Paid for the phone with separate check
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ID
#3436300 Review #3436300 is a subjective opinion of poster.
Location
Friendsville, Tennessee

Verizon does not care

I paid my bill early and was billed again. I did not have enough money for two payments, so they upcharge my next bill. I'm going to plan of leaving them. Verizon does not care. I had to arm wrestle an associate to allow me to pay my next bill at the cost I was...
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ID
#3435312 Review #3435312 is a subjective opinion of poster.
Location
New York, New York

After 20 yrs wuith verizon i hit a financial bump and you crucify me

company stinks!! customer 20 yrs hit a financial bump. service suspended treated like a criminal. they are not treated so poorly

User's recommendation: don't go with verizon.

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ID
#3434064 Review #3434064 is a subjective opinion of poster.
Location
Wellington, Ohio
New Reviewer

Stolen Equipment by Verizon

Bait and switch by Verizon!!!! 875.00 dollar trade in phone they cannot find !!! Never received credit for my device: Fenton Missouri Final bill 875,00 Ripped off..,
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ID
#3433651 Review #3433651 is a subjective opinion of poster.
Location
Overland Park, Kansas
Loss
$875
Preferred solution
Full refund
New Reviewer

Fraud

I have never been a customer for Verizon wireless at the time of said dates that are presently being used this is a fraudulent account that is attached to my credit report and is under investigation as we speak please disregard any kind of opportunities to obtain any fees for me for this fraudulent account

User's recommendation: Check your credit reports.

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ID
#3428619 Review #3428619 is a subjective opinion of poster.
Location
Oakland, California
Cons
  • Billing arrangements fees early service suspension false input
Loss
$3000
Preferred solution
Full refund

Port my phone number

Signal sucks I constantly have to restart my phone to be able to get messages to sent constantly have to be to different areas of my house just to keep from dropping calls
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ID
#3428403 Review #3428403 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
New Reviewer

The worst customer service EVER!!!! If I could give them minus 0, I would.

Tried calling about bill you say was not sent (but it was). No phone number on bill so searched for that. Got robot call telling me to enter code but did not recognize any entered. Finally got to rep and he hung up...did not call me back so went through this entire process AGAIN. Such a waste of time. I asked for supervisor and rep would not let me speak to them. I finally got him to agree and he said she would call back....still waiting...if

User's recommendation: Run run run.

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ID
#3428227 Review #3428227 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • Representative rude
  • No direct phone number on bill for easy access
  • Custotmer service
Preferred solution
Deliver product or service ordered
New Reviewer

Trouble with my voicemail

My sister said when she called me it will say hi this is Jim and then it will say the voice box is full. I dont understand I emptied The box and it still does it
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ID
#3428092 Review #3428092 is a subjective opinion of poster.
Location
Van Wert, Ohio

They keep putting wrong charges on our account then saying they will credit us but we must pay first! You have to chat online forever bc you can never actually get someone on the phone. We are angry!

New iPhones came 3 weeks late for Christmas. Then we were suppose to have free trade ins and they billed us!! Then my very tired husband has to spend his evening online chatting with these idiots bc they said we have to pay and it will be credited in TWO billing cycles! Total BS. Weve had their service forever and I think its time to look around!!! We should be able to call on the phone and have this taken care of immediately!! Horrible customer service!!

User's recommendation: Go somewhere else for phone service if you want better customer service and connection!

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ID
#3426533 Review #3426533 is a subjective opinion of poster.
Location
Wichita, Kansas

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Verified Reviewer
New Reviewer

Bad Company Business Leaving Verizon

I have been with Verizon for around 10 years. I wanted to adjust my budget for the year and found a new company with a better offer for phone usage. Not only did Verizon continue to drop all my calls to the new phone company. They are making it really difficult to...
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ID
#3426168 Review #3426168 is a subjective opinion of poster.
Service
Customer Service Profiles Customer Care
Pros
  • Few
  • Want your business
Loss
$144
Preferred solution
Full refund
New Reviewer

Protect my apps from being deleted per message I received

I received this message: Text System Rebooting in 5 minutes from 309-536-****. All apps will be deleted and can never be recovereddetected virus in your mobile Stop NOW and clean all viruses from your mobile: Underlined, postureproperly.coms6SK6TV
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ID
#3424039 Review #3424039 is a subjective opinion of poster.
Location
Norwalk, California
Preferred solution
Let the company propose a solution