Jared L Jlr

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Verified Reviewer

Customer Service

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Verizon didnt ultimately do anything for me or offer any true contrition. I spent over an hour purchasing phones to find out my order was cancelled 8 days later with no notice.

I used the chat service for over 4 hours on a Sunday to do d out what happened and at first I was told I didnt have an order. I asked for a manager numerous times and was denied until the connection mysteriously disconnected. When I got someone on the line next they said there wasnt an order bit I had until 4/2 to return my xurrent phones. At this point in frustration with the cancellation I and bad info I filed a complaint with the BBB.

When contacted about this the agent didnt even read my complaint or my attached chat convos to illustrate my time investment but they were quick to let me know I could just do it all again.

No matter we still dont know what happened or if it will happen again. But hey, I guess my time I inconsequential and I should just willingly fork over THOUSANDS, of dollars without hesitation after being treated az an afterthought.

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Pros:
  • Great coverage and service reliability
Cons:
  • Customer service
  • Problem solving capability

Preferred solution: Unable to determine presently.

User's recommendation: Be cautious when working with Verizon, especially through chat. They arent able to truly do anythong for you.

Roxanne S Wle

Data usage

Im running out of data on my phone line 309-798-**** Is there a way for me to purchase additional usage for just this one line? I thought I had unlimited usage, so Im not sure why Im running out of usage on one phone line. Also, isnt my usage based on usage for all phone lines and not each individual line?
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Preferred solution: I’d like to ask a question about the data usage on 309-798-0661

Frederic M Gxq

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Verified Reviewer

Need more data for prepaid hotspot

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Please call me back, i cant use my phone, i need your help please call me back on my number 802249****
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Preferred solution: Why i am not able to call you

Jameca Jau

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Verified Reviewer
| map-marker Sturgis, South Dakota

They spotted the problem very quickly

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My phone wasnt ported over even tho i put in the same information needed. The system just didnt follow thru.
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Livian Vwh

Reception problem

Have a tinny sound to reception. Ive had many people tell me that Im fading in an out that never happened when I was on T-Mobile. If the situation isnt correctable I need to switch back. I was with Verizon for years and had reception in areas that normally I did not, but the reception is not acceptable
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Preferred solution: To talk to a real person

Anonymous
map-marker Claremont, California

Because I saw a refund to my bank account and it is my Pn pill amount.

I just want to make sure that I understand everything that also there was an in formation change and I want them to know about it. Anyways how to I talk to a human person in this office.Verizon because I just want to make sure that it didnt happen to my Pn pill.or maybe they can call me pls .909992**** thats my Verizon # here.
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User's recommendation: Just call customer back if they need more in formation

Anonymous
map-marker Dallas, Texas

I’m trying to send a copy of my DL but the link expired

Verizon Wireless - I’m trying to send a copy of my DL but the link expired
My device isnt working properly. Can you resend the link to my email again the link expired. Email trimblehope6@***.com
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Nykira Jii
map-marker Naperville, Illinois

I had nothing but problems when I try to use my

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I had so many problems of using my same number. They gave me another number and messed up my Facebook all my different networks are all messed up. I still cant get things resolved. I should never bought this phone or even changed over. I didnt have all these problems.
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User's recommendation: Plus, I’m a first time customer and have not been happy with all the results

Anonymous
map-marker Detroit, Michigan

Still charging for box returned

Box returned 2 months ago. Never used never connected. Still being charged. Verison store could not take it back. Mailed box back to Verison which was verified that did receive it.
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Lori F Jpg

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Verified Reviewer

Disgruntled

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Still have not heard back from Verizon. I guess they feel they don't owe me any explanation. Court case it will be when I talk with a lawyer.
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Loss:
$200

Preferred solution: Apology

Anonymous
map-marker Chandler, Arizona

Order being held up again

The order was canceled by Verizon, stating my time to complete the paperwork ran out. The problem is they will send paperwork to your email with being GG informed of it. Multiple times, I filled the paperwork over and over. Then it came to the fraud department. They send me paperwork to fill out when I was at work. I didn't have the paperwork on me, as wanted. They give you, 2 hrs to complete. Lol. It's best I didn't go with Verizon.
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User's recommendation: Stay away unless you want a headache

Anonymous
map-marker Lebanon, Ohio

I am being billed for an account under Jones exterminating that was started with Bluegrass cellular roughly 15 years or more ago. It is affecting my credit they are billing me is David Jones

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To continue I am davidsimpson. I was not an account holder on Jones exterminating account. I need this taken off of my credit immediately and dropped any questions really any questions after Ive spent six hours plus on the phone trying to speak to a live representative. Please call I will answer.270823****
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User's recommendation: Hard pass

Empress Gzx
map-marker Lakeland, Florida

Bill going up and I made no changes

They claim the reason my bill went up is Ariana insurance company has tripled my insurance on my devices from $30-$60 without notifying me in any way shape or form. I will be discontinuing service with Verizon as soon as possible. It is not OK to be making changes and increasing charges without making customers aware of this. The representative I did talk to was not rude, but was condescending in the tone of his voice which makes it apparent that they do not care about their customers being unsatisfied.
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User's recommendation: Do not use Verizon as their customer service sucks and your bill will continue to go up without you being aware of it.

Latosha C Kgp

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Verified Reviewer
| map-marker Swainsboro, Georgia

Rude employees

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I have been a verizon customer for years. Me and my husband visited the Verizon store in Swainsboro, Georgia today.

We went to try to get an explanation for our new bill as we had just purchased new phones and watches during their black Friday sale. The rep that sold us our devices wasn't there and we were told that he doesn't work for them anymore. Our bill was supposed to be lower than our previous bill had been and the rep that sold us our new phones wrote everything down for us and explained in detail what we could expect for our next bills. Since our bill is higher we went in to find out why.

There were 2 people in the store. One woman and one man that was behind the counter. When we walked in the woman asked how she could help us and before we could answer she immediately said y'all know we close at 5:00. We were there before 4.

She looked up our account and then proceeded to tell us that we needed to sign up for auto pay and acted like we didn't know all the details of what we signed up for. We knew exactly what we signed up for and we're told so by the other rep when we bought our phones and watches. Then the man behind the counter pitched in and said "well I don't know how you could think that your bill would be cheaper since you upgraded your plan and even if you didn't get new devices it would have still been higher" he was extremely rude and I am very offended by the way he spoke to my husband and myself. We were not rude and were trying to explain everything our rep had told us and tried showing them the paperwork and they did not want to hear us or answer any of our questions.

The man just rudely interrupted us with what he said and we left. I will NEVER go back to this store EVER again for anything!!! I don't know who owns this store and what the names of the two so called employees were but this has ruined my faith in Verizon. They apparently don't care about their customers if that's the kind of people that they have working for them.

I don't even know if I will continue to stay with Verizon after my contract runs out because of thr b.s. I just encountered in that store! I am NOT happy and definitely don't feel like a valued long time customer!!!

So thanks Cellular Sales for being a big bunch of *** when we just wanted a little help. I will deal directly with Verizon customer service from now on, im done with the stores!

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Preferred solution: Price reduction

User's recommendation: Don't trust the sales people!.You're better off to do it yourself!

Anara Gwn
map-marker Bridgeport, Connecticut

Unsatisfied customer

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This company is only for business and money, you cant even talk to a customer service agent. They will just cut your service and a lot of hidden charges. Not good
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User's recommendation: Poor

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