Chelsey F Wrv
map-marker Vancouver, Washington

Trade in Scam!!!!!

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On December 19th, 2022, I went on to the My Verizon app and started a trade in. The promotion at the time was $800 off.

I had learned of this promo via a TV commercial. The commercial did not say the phone I had to trade in had to be an eligible device. It just said $800 off with trade in on the pixel pro-7.

Approximately 5 days later I got my new Pixel pro 7 in the mail. When I did the trade in on the app it calculated my new payment to be about $2.77 as the new phone retail price is $899.99.

Come the 1st of January I got my monthly bill notification. My bill skyrocketed from about $194 to $350! A staggering $156.00. Vastly different from the $2.77 I was quoted at check out.

I paid my bill thinking it was taxes and fees.

I contacted Verizon for clarification on the My Verizon Chat. They told me the trade in was never done. There is no evidence of the trade in and there is nothing they can do about it. The only thing they could do was issues me a $25 discount.

I had sent them my old phone at this point. It was on the truck ready to go. I asked them if they would send me my old phone back to which they said no they would not be sending my phone back to me. For the past month I have been trying to resolve these issues with Verizon going so far as to bring the payment agreement into the store to show them I didnt sign it.

As I had spoken to another Agent on the chat, and they informed me the order is not complete if its not signed. I was attempting to return the phone and get a refund because I didnt agree to the payment. Ultimately, I ended up having to go into Verizon. I went to this location

Address: 7809 NE Vancouver Plaza Dr, Unit 170, Vancouver, WA 98662, United States.

And the manager there on 02/05/2023 informed me they didnt need a signature because it was based off of accepting the terms and conditions.

To which I informed her I didnt accept these terms and conditions and I wanted to return the phone and get a refund. It being over the 30 days she said no. when I spoke to the Agent on the chat, she agreed with me that the 30 days does not apply due to the fact I never signed anything. The manager at the mentioned location told me she doesnt have access to the records of what I agreed to the payment plan.

And only has access to transactions that happened in her store. This location is a Corporate store.

So, I called the care phone number *611. They could not prove I had accepted these terms either and put in a fraud complaint for me. I just want to return the phone and get the money I have put into it back.

Verizon is also refusing to unlock my phone so I can switch to a new provider. They said I have to wait until the 02/24/2023. From my understanding the FCC law is that they cannot refuse to unlock my phone. They can only make me pay fees for doing it.

I am not the only customer that this has happened too with this $800 promo. Ive seen it on TikTok where other customers are having similar problems. I am also being charged the admin fee that some people are suing Verizon for as well.

I also have an active fraud case with Verizon that they haven't contacted me about. They said 5-7 days.

Not business days.

And it has been 5 days.

And I have complained to the BBB, FCC and Attorney General. Verizon did call me about the BBB, but I wasn't able to speak to them at the time and they said they will email me which they haven't done.

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Loss:
$900

Preferred solution: Full refund

User's recommendation: do not trade in your phones with verizon. or use them at all.

Karan S Sce

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Verified Reviewer

WORST Customer Service Ever!!!

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I started with Verizon in January 2023. I have never regretted a decision more.

They say customer service can make or break a company.

.well Verizon is a "broken" company! Verizon customer service will lie over and over again just to get you off the phone. I returned my brand new phone in for a refurbished phone listening to their lies, and the refurbished phone had the "EXACT" same problems!! So now I'm paying almost $1000 for a used phone!

For "FOUR" month's I have been lied to by Verizon's customer service, and have been in and out of their stores trying to get satisfaction on my "EXPENSIVE" investment, to no avail! I want to just give up and keep my junkie phone, because I am exhausted with them, but that is what this company hopes for!

No Way!!! I will file reviews and tell everyone I know that "Verizon Wireless Is CRAP"!!!

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Cons:
  • Customer service

Preferred solution: A DECENT phone at no extra cost to me!!!!!!

User's recommendation: STAY AWAY FROM VERIZON!!!!

James M Urd

Fraud

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My credit card is being charged for Verizon payments but I do not have a Verizon account. Fraudulent charges
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Loss:
$600

Preferred solution: Full refund

Jeff C Zzm

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Verified Reviewer

Nightmare with your company can't get cellular data. Been going at this since the 16th.

Cellular data will check it on my phone. We got a new phone call Apple. They said its your problem. You show me a new phone help me activate the day. I think all the stuff is activated. I got all the smart stuff no phone.
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Kim E Wco

Customer service failure

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Updated by user Apr 11, 2023

Have blocked my number fir asking to many ?'s unsettled

Original review Apr 11, 2023
Total wireless is now total by Verizon a verizon owned company but Verizon tells me I'm not a customer because prepaid. Now the email that was sent to me to fix my 2 line problem everything on 1 line because they made 1 of our numbers a primary number when bought out with failure to inform customers.

Total either or could be used for account payment. Now number I got in email for management in the Philippines not usa has hung up on me multi times because says I can only fix by buying another plan.which I can't afford to do that husband disabled and I am only bread winner. Because I ask to many ?'s I have been hung up on did not swear or call names calls are recorded now they have blocked my number. 3 days 18 different people and now need to go with different company after 4years to get husband service and verizon screwed us out of 60 dollars.

Have sent another email to corporate off in NYC ceo who gave me a manager who emailed the number to fix this with an ext that has me blocked. I am a teamlead over electronics and wireless services for walmart I will talk to my corporate about the problem paying at register only ask for $ amount not plan but Verizon refuses to correct there problem changing things from either line on a multi plan can pay to now 1 is primary numberll to find out new ca
View full review
Loss:
$60
Pros:
  • Best towers
Cons:
  • Refuses to put to hire ups
  • Refuses to handle problems
  • All say the are management lies

Preferred solution: Apology plan put right or refund

Anonymous
map-marker Ruston, Louisiana

Never got to talk to them

My phone stopped working . I never got to talk to anyone and I was trying to contact from another phone and they kept wanting me to verify from my phone which wasnt working.
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User's recommendation: Zero help

Gerry H Jwe

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Verified Reviewer
| map-marker Memphis, Tennessee

Could not make a call or receive a call. Sometimes the caller can hear it ring but it doesn’t ring on this end

If we do manage to connect it disconnects in record time. Also I cant pair my watch. It wont let me. Very disappointed in Verizon
View full review
Cons:
  • Can not speak to a human being

Preferred solution: Fix it. I have a medical problem and no service

User's recommendation: Beware I had a hard time getting connected to Verizon

Le M

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Verified Reviewer

Customer Service is lacking knowledge

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Updated by user Mar 20, 2023

As of today, 3/20/2023, I still have had NOT ONE CONTACT from VERIZON regarding the account and the SCREW UPS that are happening to it.Since Verizon has my account it appears that they have me over a barrel and can CHANGE THE ACCOUNT WITHOUT a PERSON'S APPROVAL OR...

Updated by user Mar 11, 2023

Here it is a month later and NO REPLY WHATSOVER FROM VERIZON. It appears that They DO NOT CARE what happens to the subscribers to Verizon MIFI service get as there has been NO CONTACT from Verizon. They seem to be able to CHANGE YOUR BILLING WITHOUT YOUR NOTIFICATION....

Original review Mar 20, 2023
On 2/10/23, I phoned Verizon Wireless for help getting on to the internet with my Verizon MiFi unit. I did not see Verizon listed as being available on the desktop even after troubleshooting for internet.

I put in my wireless account number. Then 'Roy' at 10:30 am stated that I WILL NOT get any more time as I used 30G and that is the NEW limit. My account is unlimited, or so I thought. Roy said NO, I have a limit.

I said that my account must have been switched without my knowledge. I then asked to be connected to someone else in billing, which he said that he is. And I even asked for a manager. He finally switched me to Marcus at 10:46 am.

Marcus then said that my account was a business account. I NEVER Switched it. Then, I got transferred to Sam in Business, 10:57 am. He said that I need to be connected to Technical Support as I DO NOT have a business account.

I spoke with Angela, Tech Support 1st level at 11:05 am. She then said I need someone at Tech 2 level. I then heard a ring and then TOTAL SILENCE. I then called back at 11:59 am.

I then asked for Technical Support. Julie, Tech Support 1 spoke with me at 12:02 pm. I explained what I have done with re-setting the MiFi unit. And the prior problems I had with my earlier calls and the account snafu.

She then stated unfortunately, I would have to be transferred to Tech level 2. I spoke with Bill, at 12:26 pm regarding the problems. My account was confirmed as one that is UNLIMITED. And at 30G it is Throttled for speed which I understood.

He then stated that I would be getting a NEW REPLACEMENT UNIT which is a different model of MiFi. It will arrive on Monday. The MiFi unit did come which was IDENTICAL to the one that I have problems with. IT was NOT NEW, as first said by Bill.

It was REFURBISHED. Bill also stated that he would call back to help with the setup of the new unit. He did not call. And since the unit is IDENTICAL, I guess that is why he did not call back.

Verizon Wireless needs Customer Service personnel that CARE and GIVE ACCURATE ACCOUNT information, even when a replacement unit is required.
I have a phone log so I can write down dates, times, whom I talk with and the phone numbers.

Glad to keep this information at hand.
As of today, 2/23/2023, Verizon has not contacted myself nor apologized. Guess that they just want to keep customers but do not care about helping them.
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Pros:
  • Unit can be used when traveling
Cons:
  • Units being replaced are replaced with refurbished units

Preferred solution: Apology

User's recommendation: Keep a phone log for recording what took place.

Susan G Ksu

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Verified Reviewer
| map-marker Gastonia, North Carolina

A zero rating

You are taking money out of my checking account. I do not have an account with Verizon. Call me at your earliest convenience at 704-852-****.
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JM A
map-marker Westerly, Rhode Island

Service off even though I still had 3 more days to pay.

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I pay every month I signed up 2 phones I'm supposed to pay 210 per month(I buy 2 phones) so why was my bill this month 531.93 + 276.** to a total of 835.**?? I tried logging in, 8 times I had to log in! Finally I tried chat...took FOREVER authenticatingBla-blaBla-bla Finally after an hour and a half, 'Stef' indicates bill is 800+++!!! You need to pay full amount to turn on. Then I proceeded to rip her a new one. And I told her I'd do it myself. Got number from you, called and paid with phones on immediately. Ugh! I'm switching carriers!
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Pros:
  • Great coverage and service reliability
Cons:
  • Customer service and website login
  • Price gouging

Preferred solution: Apology

User's recommendation: No big company cell phones.. these days you're better off with their prepaid. Same service, c9ntrolled price

Terra J Ucr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Trying to start new service

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Verizon Wireless - Trying to start new service
Verizon Wireless - Trying to start new service - Image 2
Need activate but can't purchase right now just trying to still get it activated if that was possible
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Music L Opf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t be like me. Don’t switch it’s a mistake

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Id give them a negative star rating if I could. Worst service provider and their billing sucks.

Being billed for 339 more than what I should be. Switched in December bad mistake. They in four months time I have paid over 900 in fees and service and device payments. My bill should be around 224 and well lets just say its hasnt been right.

Then they turn in off and are charging me 189 for reconnect and other random fees. The dude Jordan said he would take care of it and when asking if he was and if it was going to be all or partial he ignored me and said I never asked that. I have proof I. Text messages and I should have listened to a friend when they said dont.

Its a buck of B.S. for three phones and two are free to pay this amount and get taken advantage. At least with AT&T the Lu worked with me and didnt double charge me like Verizon. Dont switch.

Biggest mistake l have made. Dont be like me and get screwed with no satisfaction.

View full review
Loss:
$332
Cons:
  • To expensive for less
  • Worst customer service

Preferred solution: Price reduction

User's recommendation: No way

Jason M Sab

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Verified Reviewer

VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!!

My wife and I both have side businesses in addition to our primary jobs. Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill.

We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account. While on the website, a chat window popped up and I talked with a sales rep. That sales rep was helpful at the time and emailed to me a list of what we needed to start the business account. I filled out his forms and sent copies of all the documents he requested and he replied that everything was setup and ready to go.

All I had to do was call in the finish the move from PrePaid to Business.

This is where things went off the rails. When I called in, no one could find anything the sales rep did and I had to start the process all over again from scratch. In addition to that, I was told I can't just move from PrePaid to Business. I had to first move from PrePaid to a Consumer PostPaid account.

Only then could I move to a business account. That who process involved being transferred to 8-10 different people and 2 hours on the phone. As far as I know, I think that might have happened. However, no where along the way did anyone confirm what plan, coverages or costs were.

Supposedly it wasn't supposed to matter because we were going to be immediately moved out of Consumer PostPaid to Business PostPaid.

Once that was done, we were sent to the Business department where I was again transferred to 4-6 different people and had to fill out and re email all the forms over again. Once we were approved, the "system" had issues and I ended up spending another 2 1/2 hours on the phone with the business department and missing an important business meeting because of this. At the end of the phone call I was told there was something wrong with my account and they were not sure what it was. I was told I would be called back in 1 hours.

2 1/2 hours later someone called and said they were working on finalizing my account. However, when they tried, they said they got an error that we needed to wait 24 hours. I was told I would be called them.

The next day the 24 hours went by with no call. The closest corporate store is a 1 hours drive from us.

So we packed up our boys and drove up to the corporate store where I waited...another 1 1/2 hours. Once I got to someone, she told me "we only help business clients from 9a-5p Mon-Fri. You will have to come back later". Not only did I waste 3 1/2 hours with drive time, but $30 in gas to find out this store won't help me.

So here i am, with no idea of what plans, coverages, fees and costs I have.

After wasting 8 hours of my life that I won't get back again, and my $30 in gas, Verizon doesn't seem to give a crap about this potential business client. The website says I no longer have an account with Verizon, but for the moment, our phones seem to be working.

WORST. CUSTOMER.

SERVICE. EVER!!!

View full review

Preferred solution: My Business plan setup correctly on the plans we requested.

User's recommendation: Avoid Verizon

BobbyHughes

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Verified Reviewer
| map-marker Niagara, New York

They took money off my credit card after stating they would not do so and that they removed my credit card from record.

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Had Verizon for 2 weeks was treated horribly in store returned the phone didnt get my sales tax back. Was told I would not be charged because a 30 day free trial. They lied they took money didnt remove my credit card as they stated. Im in contact with discover over this and will be contacting the attorney general about this. As well as the better business bureau and the US chamber of commerce.
View full review
Loss:
$150
Cons:
  • If you like your money taken without consent

Preferred solution: Full refund

User's recommendation: Go somewhere else for your needs they will lie to get you in to there network.

Alisson Znk
map-marker Philadelphia, Pennsylvania

Lock removed

Just acquired phone .and want to put it on Personal t mobile acct. I have ieme. Also other imfo for the process to complete immed.
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