New Reviewer

Unable to get service

Cant get Fios tv on iPhone since app updated. Unable to get service. Bots dont communicate properly. I am now locked out of my account. Service has definitely gone downhill.

User's recommendation: Good luck!

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ID
#3529477 Review #3529477 is a subjective opinion of poster.
Location
Berkeley Heights, New Jersey
Preferred solution
Deliver product or service ordered
New Reviewer

Auto customer service charged wrong card

I was paying off my account (Ive switched to Spectrum). Someone was talking in the background when it asked if I wanted to use a particular card. Before I had a chance to say NO, it charged that card. I called back and asked them to take the payment off that card and their response was, sorry already gone through. One of the million little problems when doing business with Verizon. Glad I switched to Spectrum!!

User's recommendation: Don’t use them!!!!

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ID
#3529055 Review #3529055 is a subjective opinion of poster.
Location
Jackson, New Hampshire
Preferred solution
Use the correct card!

Horrible service and overcharged

We have been with Verizon forever and so had my old company. All I wanted was access to roaming for 2 days. I am in Aruba and can not use my google maps, I have no idea where we are going. I have called I have asked online and NO help. I will be switching services after 20 years when I get back on Monday.
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ID
#3528912 Review #3528912 is a subjective opinion of poster.
Location
Oranjestad, Aruba

Billing916

LowerTakes too much time I can't wait until December when I can get my phones paid off and go to a cheaper co Your co is such a rip off I am paying 138. a month I am 76 and cannot afford this Any way you can lower my bill I would sure would appreciate it Thank you. I bet no one will contact me
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ID
#3527562 Review #3527562 is a subjective opinion of poster.
Location
Roseville, California

I want to get in touch with Verizon but cannot.

I need a refund for payments made since Dec., 2021, after service was discontinued. I have not been able to get in touch because the account number has been deleted. I tried to call , but since I do not have an account number and none of the options fit my issue, it has not been possible.
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ID
#3526658 Review #3526658 is a subjective opinion of poster.
Location
Louisville, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone is not fully activated can't make it a phone calls out or in

I've been trying for about 2 to 3 weeks now to get this phone activated and it's not working I took it to the Verizon wireless place just to find out that it wasn't fully activated when I called and did it online pay money for it and it's still not working very disappointed I don't know why I have to go through all of this if we can fix the problem can I just get my money back
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ID
#3525886 Review #3525886 is a subjective opinion of poster.
Location
Bonaire, Georgia
Pros
  • Worse service
Loss
$41
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Make a payment

I'm always having dropped calls or my phone won't let me make calls. Why do I have to make 100 symbols?
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ID
#3524608 Review #3524608 is a subjective opinion of poster.
Location
Joliet, Illinois

Customer service

its not the customer service employees, it's not being able to use my friends phone to call customer service about my missing phone and I am only asked questions about his accout without any option to speak w anyone about my account. The phone recordings are messed up...
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ID
#3524605 Review #3524605 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Company no help at allWanted to change something they wouldn’t do it

Wanted to change something they wouldnt do it Got a run around told me I couldnt do it and cash my check every month with my name on it Ill be quick
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ID
#3524260 Review #3524260 is a subjective opinion of poster.
Location
Duxbury, Massachusetts
New Reviewer

Phone is having trouble

I got a replacement phone Friday . I cant get some of my apps. Phone is up to date AC/DC-//:;()$&bbvvcxzzsa[]{{}#%^*++¥¥hvfdsse
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ID
#3521677 Review #3521677 is a subjective opinion of poster.
Location
Memphis, Tennessee
Loss
$159
Preferred solution
Deliver product or service ordered
New Reviewer

I cannot get any novice CS person to understand the Verizon feature that has been there for 30+ years

Cannot get an answer to a Verizon feature that used to work for the last 30 years! AND I DO NOT WANT TO DO A CHAT, or TEXT MSG, I want a senior tech person that knows what I am taking about. And I don't want to email back and forth either..
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ID
#3521309 Review #3521309 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$500
Preferred solution
Deliver product or service ordered

Bill higher than other companies

The bill and little offers for seniors personal at stores need more training in products attitudes and promptness need to put instructions inside the boxes of the phones add sitting area because theres always a long wait more explanation on products and less talking among each other less running from customers who look like they really need help

User's recommendation: Compare before you settle.

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ID
#3519154 Review #3519154 is a subjective opinion of poster.
Location
Union, New Jersey
Pros
  • Unlimited talk & text
Cons
  • Customer service and warranty guarantee
  • Bad prices

55 plus senior discount

Still think at 77 years old I should have the 55 plus senior discount. I don't think the discount should be limited to Florida.
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ID
#3518305 Review #3518305 is a subjective opinion of poster.
Location
Sainte Genevieve, Missouri

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Verified Reviewer
New Reviewer

Serious Problems with Website and Systems

sI tried to make a payment. There was a problem on the website that concluded I was trying to update my credit card information and locked me out. There is NO option that gets you to a person. I could not make a payment via the web site, via the phone, and I spent tons...
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ID
#3517772 Review #3517772 is a subjective opinion of poster.
Service
Verizon Customer Care
Preferred solution
Let the company propose a solution

Need info on my phone insurance

Asurion is the worst repair company and Verizon needs to do better with training their associates with handling insurance claims for phones!!

User's recommendation: not at all!!!

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ID
#3516011 Review #3516011 is a subjective opinion of poster.
Location
Trenton, New Jersey