Verizon Wireless
Reviews and Complaints
Need an extension on my business payment.
Preferred solution: Let the company propose a solution
User's recommendation: Pay bills on time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerizon Customeer service
- No bobody will answer the phone
- Customer service is a problem
- Continously have to go over te same issue
- Verizon is the worst customer service ever
Preferred solution: i need a voice booster for my house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
- Good coverage
- No clear answers to my questions
- Runaround
- Long wait to be told nothing
Preferred solution: Deliver product or service ordered
User's recommendation: Never use Verizon
Lack of customer service
Preferred solution: Let the company propose a solution
User's recommendation: Utilize as a last resort, highly recommend looking at another carrier prior
Get phone off the blacklist
User's recommendation: I love verison but i need off the blacklist asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
I had to go to the Verizon store to get both phones working. The tech reset the my old phone after some checking.
This was apparently not something I could do myself. My husband's used IPhone 7 had a bigger problem. It was not properly wiped of the previous owner's information. It took the tech a while to figure out what the issue was.So both phones are working.
I was told I could not return the IPhone 11 to the store. I had to return it by carrier and he said I would be charged a $50 "restocking fee." Verizon never contacted me, but I didn't see any additional charges on my bill this month, so I don't know if they took all the charges for the phones off or if they will be adding it next month.
No communication. I'm okay as long as they aren't charging me, but it would seem customary to explain.
- Coverage was good
- Can not speak to a human being
Preferred solution: Let the company propose a solution
User's recommendation: Go to another sevice
Drop calls
Finally good service
- Were friendly
- Quality of service
Preferred solution: Apology
User's recommendation: be persistant
The body sensor app you installed on my phone
- Poor service in the country
Preferred solution: Put more cell towers in rural areas and don't install *** apps on phones
User's recommendation: Verizon don't care about people in rural areas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegistration Doesn't Even Work
- Registration process
Preferred solution: Fix the registration process!!
User's recommendation: Fix your good*mned website and servers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGenerally frustrated with Verizon
- Same bill amount monthly app
- Ridiculous security hinders any access
Preferred solution: Stop with idiotic damned codes already.....ENOUGH!!!
Lost phones
- Customer service stinks
Preferred solution: Let the company propose a solution
User's recommendation: Go to a store and don't deal with these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDropped calls
- Horrible coverage
- Overcharging
- Horrible customer service coverage
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustration
Preferred solution: Offer discounts to others such as law enforcement and last responders.
IMPOSSIBLE TO COMMUNICATE WITH ironic right?
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Hire grown ups
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Verizon offers the same discount to law enforcement, firefighters, EMT, paramedics, care flight crews, and nurses.
But not last responders