New Reviewer

Payment

Need to make payment to restore my service phone was disconnected and want to make a payment online .

User's recommendation: Good.

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ID
#3547832 Review #3547832 is a subjective opinion of poster.
Location
Abilene, Texas
Cons
  • Paying lobster prices for canned tuna for inferior service
Preferred solution
Service back on
New Reviewer

And I am unable to receive messages from android phones on my

And I am unable to receive messages from android phones on my iPhone I have talk to customer service for an hour of my time which has lots of value. This is the second time in four weeks I have come into these problems with this Verizon service. I recommend people to pay $50 a month and go to Net 10 or elsewhere instead of this expensive price you still dont get any results.

User's recommendation: . Find a better carrier. AT&T Net 10 T-Mobile.

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ID
#3546339 Review #3546339 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Too much bs to get an agent
  • No pros i the past i have gone to your store but never again
Cons
  • Unfathomable servce no resolution
  • Terrible customer phone system
  • Suck
Loss
$5000
Preferred solution
Full refund
New Reviewer

POOR SERVICE

they promised 5G years ago.... IM STILL WAITING- Poor customer service. CANT TALK TO A HUMAN BEING- poor poor way to run a business

User's recommendation: go to T MOBILE.

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ID
#3544777 Review #3544777 is a subjective opinion of poster.
Location
Youngstown, Ohio
Cons
  • Countless hours waiting in line
Preferred solution
Price reduction

Verizon owes me money.

Even though i quit the service in December, they kept billing me for 5 months. it is very difficult to reach them to make changes. i cannot phone then or reach them by internet since i no longer have an account number.

User's recommendation: Be Careful.

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ID
#3542109 Review #3542109 is a subjective opinion of poster.
Location
Louisville, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing

My bill was almost double last month. I checked my bill for this month and it is almost close to why I was paying previously. I want to know when will I get my credit back.
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ID
#3541810 Review #3541810 is a subjective opinion of poster.
Location
Fairfax, Virginia

Damaged phone

The new phone was send through ups and the box was wet everything inside was damaged due to water Verzon stated they had no idea what had happened they said it would be taken care of they gave me the cell chargerDo Do and the otter box and screen protector as of today they have not replaced the cell phone Verizon has by far some of the worse customer service ever .

User's recommendation: Do not ever call there customer service unfortunately the store have long waiting times and they never have what you need instore.

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ID
#3539886 Review #3539886 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Nothing happened

Been trying to make a payment for the last 4 weeks unable to speak to anyone it keeps telling me to sigh in since Im no longer a Verizon customer and trying to make a payment
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ID
#3539522 Review #3539522 is a subjective opinion of poster.
Location
San Marcos, California
Preferred solution
Make a payment
New Reviewer

Wrong address

Wrong address quite sending the bills here wrong address wrong address wrong address wrong address wrong address wrong address

User's recommendation: Answer the call.

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ID
#3539265 Review #3539265 is a subjective opinion of poster.
Location
Omaha, Nebraska
New Reviewer

I need my acct number

I need to talk to a real person to get my acct number so I can pay my bill please my bank card that I usually pay it on was hacked ending in 4711
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ID
#3535866 Review #3535866 is a subjective opinion of poster.
Location
Richmond, Virginia
Preferred solution
Help getting my acct numbet
New Reviewer

No person helped me..and your recorded voice certainly didn't!!! T-Mobile is looking better and better by the second!

You are double charging us for something we are not involved in.call us now 360584**** or we are switching to T-Mobile by the end of the week we have been a customer for years but this is very shoddy service and I will let everybody know! Your stupid recorded voice has really made me mad can you tell?
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ID
#3535010 Review #3535010 is a subjective opinion of poster.
Location
Satellite Beach, Florida
Loss
$70
Preferred solution
Refund & explanation.

Keep Charging my bank and I have Cancelled service

Transferred my number to AT &T so I thought that cancelled my services but you keep charging me and I can't sign in on your website because you cancelled my service.
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ID
#3534898 Review #3534898 is a subjective opinion of poster.
Location
Craig, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Might return as a customer

Cant compete price wise with ATT I wont pay 38 dollars more to be with Verizon!! Im a lineman by trade and att recognizes that Verizon dont so much for a 10 customer with Verizon.

User's recommendation: Check ATT first.

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ID
#3532741 Review #3532741 is a subjective opinion of poster.
Location
Dry Ridge, Kentucky
Pros
  • Very good coverage
  • Coverage
Cons
  • Penalty for being a loyal customer
  • No help with my problem
  • Leave this company
Preferred solution
Let the company propose a solution

Customer service

I tried to speak to someone in customer service many times regarding my phone. I was told by an automated message that I had to call back between business hours. I needed answers right then about my bill which was due that day. Verizon is one of the biggest communications companies and yet I had so much trouble trying to communicate with a customer service representative. Very frustrating!

User's recommendation: Buyer beware...

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ID
#3530365 Review #3530365 is a subjective opinion of poster.
Location
New York, New York

Bill of 25 cents

I switched to another carrier two months ago. I had an overpayment on my account so Verizon sent the refund in the form of a Visa card. Last week I received a bill for 25 cents. I tried paying online and Im a store. Couldnt pay that way. Finally spoke to a person who could take my payment but couldnt take less than a dollar. Ridiculous!

User's recommendation: Make sure the refund amount is correct.

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ID
#3529713 Review #3529713 is a subjective opinion of poster.
Location
Mount Angel, Oregon
New Reviewer

Im trying to return their equipment & they have made it next to impossible to even reach tehm

They put my address in wrong in their system & now i cant seem to contact anyone to get this resolved ti return this equipment
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ID
#3529689 Review #3529689 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
RETURN EQUIPMENT