Verizon Wireless - Plan Change Review from Newark, New Jersey

I recently got sucked into the edge program. I have been a long time Verizon customer 10+ years. I called customer service wanting to change my plan to a much smaller one, the fine young man told me that is not necessary due to the edge program, without going into detail I was told I would be saving 60.00 per month, that was not the case at all I gave them my phones got new phones at full retail price received the bill with absolutely no savings. I called and got the run around, no way out what so ever, I really feel I was miss lead, but they don't care. I refuse to pay and told them to shut it down. It's just to bad this giant company refuses to help unhappy customers, I would have stayed if they would have helped me in anyway.
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1 comment
#824738

I recently had been put in the edge program I turn my iPhone 4s into the store that as did my brother and as did my neighbor we got the iPhone 5s 64 GB the same day we got our phones in the mail I asked for insurance on all three of my phone my neighbor just lost his phone I called to get it replaced on the insurance they told me they never put insurance on my neighbors phone they are telling me I didn't ask for insurance and then they try telling me that I refuse the insurance and Then they are telling me that the customer service representative forgot to put it on the phone and then they told me that somebody denied my request for insurance and now they want replaced my iPhone 5s and I still have to pay for it because I'm on the edge program does anybody know what I can do or what I should do

ID
#492373 Review #492373 is a subjective opinion of poster.
Location
Newark, New Jersey

Still pissed in Florida

I signed a 2 year contact with Verizon this January and less the 2 months later my screen on my phone went black. I called them and I was sent a new phone in the mail. I was to switch phones without a problem. The phone that was no longer working was stolen from my car at work , I called Verizon and let them know what happen. I was told since the phone had be stolen and I filed a police report that I would not get charged. Well that was a huge lie. I was charged 399.99 for the equipment. To make matters worst I logged on to my Verizon account to pay my past due and verizon charged my card 546.21. This included the past due amount the equipment fee and the new bill which wasn't even due yet. I called and did the online chat as well and I was to that there was nothing that I could do, because the phone had not been returned. I stated to the rep that I was told that if I showed my police report it would be o.k. I have called customer service over 20 times trying to get this matter fix and my money returned and nothing has changed. I made the biggest mistake signing a two year agreement with verizon. It seems as if customer service has went out the window... ISSUE NUMBER 2 I brought a tablet the day after mother's day and I was told that I would not get charged until the item was shipped because it was on back order and that would be June 8 2014. I called Monday May 26th to make sure of the ship date and once again I was told June 8,2014. Lie's all Lie's. It was shipped out May 28th 2014 and I was charged 3 weeks before I was due to be charged , endless to say all my pending transaction in my checking account where now over drawn because of the early charge from verizon. I went in to the store and spoke with the same sales guy Matt from the Lake City Florida store and he wasn't any help at all. I had to wait until his manager returned to work the following morning and Richard told me that early shipping is was a good thing and he wasn't able to do anything about me over draft fee's because EARLY SHIPPING IS ALWAYS A GOOD THING. IF THIS IS THE KIND OF CUSTOMER SERVICE VERIZON SHOW'S THERE CUSTOMER'S THEN ALL I CAN SAY IS LORD HELP US ALL!!!
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ID
#492082 Review #492082 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$600

Unable to change phones

My existing basic flip phone finally broke after 5 years of use and I am a unable to transfer my phone to a new device # without buying a new contract phone for full price running a minimum of $150 dollars and up, even for a basic phones, or renewing a 2 contract which they will give me a phone for free but i will end up paying more on a monthly basis that i would otherwise for prepaid or month to month service. I even tried activating my # on one of their less expensive prepaid phones to no avail. Solution I ported my number out to Google for 20 bucks and ended up terminating service with Verizon. I then switched to Net 10 bought a flip phone for 30 dollars @ Walmart, (much better than my previous flip phone more features USB charger + 2) I used my Google # when activating. I found a Unlimited talk and text plan for 35 dollars a month ( much less expensive than Verizon was 50 dollars a month plus taxes and fees) and use their convenient auto refill feature to take care of billing. Overall there has been nothing 2 complain about, coverage with Net10 is great my phone is CDMA which means it pretty much runs on Verizon's network just without Verizon and their contacts and prices.
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ID
#490089 Review #490089 is a subjective opinion of poster.
Location
Los Angeles, California

Verizon Home Connect Ripoff

Verizon Home Connect Ripoff Don't believe Verizon agents, they will work you over! The contract will be used against you - regardless of what they tell you. Bottom line, there are much more attractive services out there for much less money - some with no contract. Do...
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ID
#489727 Review #489727 is a subjective opinion of poster.
Location
Auckland, Auckland
Loss
$200

Verizon Wireless gave rebate of $50...but on a prepaid credit card which is refused.

I've spent several days; perhaps 2 hours now with online services trying to a. register the prepaid card, be trying to get a password that the site will accept (no luck with that...even the one mailed to me is not working.) b. I called the rebate center and they told me it was fixed and I now shouldn't have any problem. c. I went back to Verizon wireless to use the card to pay my bill. I went through the full automation to pay the bill, only to have the card rejected. d. I called Verizon wireless, the service person there could not get the card accepted and told me I'd have to call the prepaid rebate people...which I had already done. e. I have no understanding of why they can't just credit a rebate to my bill rather than have me have to go through all this; why in the world should I even have another credit card to my name...I didn't ask for that... don't want that.
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ID
#487446 Review #487446 is a subjective opinion of poster.
Location
Enumclaw, Washington
Loss
$200

Acct owner death; Verizon does not care

We have a family cell phone plan with Verizon which has been in effect for about 15 years - costing over $200 per month. It was under my mothers name who, tragically, recently passed away from cancer. During this time some things went overlooked and two months of payments didn't go out to Verizon. The lines were immediately cut off. I called to reconnect and was told that there would be a $15 surcharge per line. I explained the situation and the Verizon rep, after speaking to her supervisor, said they would be able to credit one line. Even after this total lack of care for a 15 year customer and her death, we just stayed with Verizon. Over the next few months billing errors were made to account several times, each requiring hours of phone calls and much arguing to correct. Verizon does not care about its customers, it only cares about the money it's taking in. Cold, callous, heartless and greedy.
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ID
#486624 Review #486624 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$1400

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Verified Reviewer
Junior Reviewer

Verizon Fails Again...

On my January VZW bill, I was charged a fee that did not make sense to me. I contacted VZW and was on hold for a long time, in which I went online and did a "Live Chat" session with a representative, Wanda. Wanda check my account and told me that I was entitled to an $84.79 credit. She told me it would take 2 billing cycles before I received the credit. I was agreeable with that solution. Now it is April and still no credit. I called VZW and this time talked to representative Latoya. Latoya informed me that there should not be a credit, even though I had copy the "Live Chat" session. She then told my wife that she would refer this to her supervisor and call us back. A week has gone by and there has been NO calls from VZW, nor from Latoya or her supervisor, nor anyone else who I have contacted at VZW. All I want is the credit to my bill that I was told that I would receive. It would be nice for a supervisor to call me or my wife and tell me why they, VZW, does not provide the BEST customer service when it is their job to do so. I have 4 lines with VZW and pay over $250 a month, which is another issue. I have been a loyal customer for over 10 years, you would think VZW would try and satisfy their long term customers(?). But basically it comes down to how much money they can get from anyone they can.
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ID
#483788 Review #483788 is a subjective opinion of poster.

Verizon wireless has been charging for a line I never had so they gave me credit, then they started charging me early termination fee they never happen, they have turned off my business phone twices.

For the error, every month I have these problems with my business phone now they are saying that they over credit me for a phone and wants me to pay. It's was explained to me they if was an error and they we're going to take it off but every month its the same old thing now they are trying to make me pay for something that supposed to clear up in the beginning. I have a business I am tired every month of there un professionalism character of not satisfying me as a client interrupting my business turning off my phone and I haven't to leave my business site every month trying to resolve the same issue every month. I am very upset customers and I appreciate if this can be resolved without me having to pay what I don't owe. If not I will be working on canceling my contract believe that I am tired
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ID
#483019 Review #483019 is a subjective opinion of poster.
Location
Los Angeles, California

Verizon Wireless overbilling

I recently ported my telephone number from Verizon Wireless to another provider within the billing cycle, yet was charged for service by Verizon Wireless for the full cycle ... in this case, 19 days of service that they did not provide (my new provider did). In response to an FCC complaint on the matter, Verizon Wireless stated that their terms and conditions allow them to do this. The amount of money was not much, but when multiplied by the number of customers who leave their service every year, it no doubt provides VZW with tens, if not hundreds, of millions of dollars in revenue for services that they did not even provide. Caveat emptor when dealing with a company that would engage in such a shady and despicable practice. And if you are porting your number away from them, do it at the end of your billing cycle, so they are not getting away with gouging you for service provided by your new company.
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ID
#481765 Review #481765 is a subjective opinion of poster.
Loss
$29
New Reviewer

Verizon will not stop billing for account closed nearly a year ago

I have been trying to close this account since June of 2013. The company keeps billing me after hundreds of calls and conversations with many employees that all say "I will take care of this". Then I receive another bill the following month. If you dial the "Questions" number on the statement, 1.800.922.0204, it immediately gives you a message to call another number and then promptly hangs up. Then it asks for your cellular number, which I do not have a cellular number. So I have to enter that I am opening a new account just to talk to a human, and they always end up disconnecting me when the transfer me back and forth. This company is a DISASTER!
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ID
#481088 Review #481088 is a subjective opinion of poster.
Loss
$4000
New Reviewer

Verizon chat quotes one price but charges another

I am so angry right now with verizon. Been with them over 6 years. I chatted several times with an agent to get exact quotes on the new plan i was ordering. I was quoted a very reasonable rate via the chat service. I asked over and over is this the monthly price just to be clear. When i look at my contract it shows$50 more per month. I called customer service and they said we cant bring up your previous chat. Then they said they could view my chat. ThEn they said well we cant honor that price......even though the chat agent is quoting you a price, we don't honor it. Seriously, isn't that fraud? I am sending both phones back and i am sure they will charge me, but as far as i am concerned i have the chat logs, documentation and plan to go as high up as possible. They are committing fraud to get people to buy plans from their site.
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ID
#480264 Review #480264 is a subjective opinion of poster.
Location
Macomb, Michigan

Disgusting company-stay AWAY!

So in the begininning of February, my DH upgraded to a free phone, but somehow Fedex noted that super signed the package, but we never got the package. So we called Verizon (got the run arounds), also it takes 30 half our to get a rep. they re-ordered the phone and 2 days ago, they emailed us the phone order has been cancelled. We contacted Verizon, it has been a month already and now they tell us, we should file a claim with Fedex, we called fedex today and they said Verizon should file a claim with them. So when I asked Verizon, what if Fedex will not reimburse us with the fee, then we (customer) will be liable for the upgrade fee. Now, we asked about terminating the service, they are going to charge us $55 for upgrade fee, etc.. and $350 termination fee. So now we are stuck with the old phone and a charge of $55. We cannot wait for the 2 years to be over so we can cancel this service. 3 hrs on the phone/online live chat could not get them to just issue us a new phone. Even managers cannot help. Verizon customer service used to be so much better, it has declined significantly. We have 2 separate plans, now i am considering to cancel my service with Verizon as well. Verizon's loss. Thank you Verizon for 15 great years.
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3 comments
#798233

call them and record what they are saying. they need to file the claim with fedex but if they are telling you to record this and then call fedex and play the tape back.

CERTIFIED mail everything you have to verizon for when they go after this money. you need to have more information they they do REMEMBER they have access to YOUR credit report and can SCREW with your life

#792263

So instead of blaming the company why aren't going after your supe?

#790437

i have been with verizon a bit over 1 yr and have had no real issue with their customer service reps so far thank god when calling for a phone replacement because of a defective device and i have had to call at least 3 times

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ID
#477775 Review #477775 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Verizon Wireless and their cash only status

I had an automatic payment returned this month and was introduced to their "cash only" status. This happened 2 times in the last six months and for the whole of my 2 year contract. I should point out that my bill was about 10 days past due. We had a death and a...
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3 comments
#790488

ME TOO!! What a great idea!!

Make it LESS convenient for someone to pay their cell phone bill!! The reason that I had issues with my bill is because for whatever reason you can't pre-schedule credit card payments, so I would end up being late with payments. Because their AWFUL computer system wouldn't accept my payment when I wanted to schedule it, I got put on cash only...how ridiculous!

Since we are mostly rural, no one else around here has the coverage or Verizon would be GONE from my house.

Leave alone the fact that you can get twice the data and a much better deal through other companies. The only thing keeping me there is the coverage...booooo.

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ID
#476598 Review #476598 is a subjective opinion of poster.

Verizon lost my pictures

I recently had a new Samsung Galaxy S3 sent to the local Verizon store because my phone wouldn't hold a charge. It was sent to them for free under manufacturer warranty. When I went in to pick up my new phone the guy working told me he would go ahead and transfer all of my photos, contact, messages, etc. onto my new phone. There was an SD card and memory card in my phone. After 30 minutes of my phone transferring all of my stuff onto the new phone, he handed it to me and said it was all done. I looked on my phone and only had 16 pictures. I said to the guy "hey man, all of my pictures aren't here." He said "they should be there since you have an SD and Memory card." I had to leave to get my daughter from school but he reassured me that they were somewhere on my phone and to look when I got home. I looked when I got home and they are nowhere to be found. I am extremely upset since there were years of photos on there of my kids, family, etc. I have spoken to four different customer service reps and they have all told me that my pictures should be on my phone. I went back into the Verizon store that did the transaction and asked them to help me find my pictures. It had only been less than 24 hours. I asked them if they already shipped my old phone back and they said that they did and that they had NO WAY of getting my old phone back to retrieve my pictures. I am so pissed and think Verizon shouldn't hire incompetent customer service representatives that don't know how to do their job completely. To them it's not a big deal but to me it's a major deal when they have deleted or lost years worth of my photos and memories that I apparently can NEVER get back. Is there something I'm missing here or something that they can do to help me get me my pictures back?
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2 comments
#1219680

I have a similar story. Last week i upgraded from turbo to turbo2.

I asked the representative at the Verizon store to transfer from the cloud all my photos.

He started the process and assured me that the transfer would continue for some time and that he could safely wipe the old phone and reset it so I could send it to my son for use, ready to go with new sim card and phone number. When he wiped the old phone he wiped the cloud and I lost 2 years of invaluable photos.

Verizon offered me $30 compensation on my bill, adding insult to injury. Incompetent fool in the store screwed me good.

#792265

_I am so pissed and think Verizon shouldn't hire incompetent customer service representatives that don't know how to do their job completely._

Since they post on the wall that it is your responsibility to remove the sd card, i don't know why you would blame someone else for your mistake. If those pics were that important, how come you did not download them or back them up on the cloud.

Sounds like another lazy person wanting to blame someone else for their mistakes.

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ID
#475907 Review #475907 is a subjective opinion of poster.
Location
Inverness, Florida

Violation of privacy

I've had several issues with privacy concerning my cell phone. This is an ongoing issue with Verizon with the iPhone. Some of the symptoms include: static, echoing, delayed Internet access, no connection to the Internet, and tampering with accounts to name a few. I'm on hold for long periods of time. There is always an issue with the service or device due to the illegal government monitoring of my phone. My phone heats up, takes pictures on it's own. The screen freezes as well as the buttons. There's always a problem with the server. The list goes on and on.
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1 comment
#798235

my phone also takes pictures all the time. thought I just needed a new phone. wow

ID
#475491 Review #475491 is a subjective opinion of poster.
Location
New York, New York
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